This document summarizes Digicom's competency pool for telecom and value-added services. It outlines that Digicom has abundant certified professionals in areas like HP ISS, storage, networking, and security. It also details Digicom's commitment to identifying customer needs and providing rapid site integrations. The document describes Digicom's organizational structure and dedicated product and technology and technical solutions teams. It provides examples of Digicom's work in site deployments and integrations. Finally, it outlines additional services Digicom offers around product evaluation, support, and improving efficiency.

1. DG-T&VAS-Ver .1.04-12
Digicom
COMPETENCY POOL
Telecom/VAS Vertical

2. DG-T&VAS-Ver .1.04-12
Digicom
Compétences
People, Technologies & Beyond
•HP ISS Certified Professionals
Abundance of •2 HP Storage Works Certified Professional
Certified •HPN Certified Professionals (2 Employees)
Professionals • All Sr. Engineers Trained / Certified/ Specialized in Microsoft
Red Hat, Linux, Firewall, Entire CISCO/HPN,
S.I. Commitment • Identify Needs– System Integrations – Site On
Identify-Integrate- • Rapid Turnaround Time for Site Commissioning (Average 24- 36 Hours)
IT”s ON… • Remote Site Integration incl. Procured as per design – Develop Integration
Plan - Deploy Solution - Communicate Factual
Beyond The Usual • Multi Vendor Product Evaluation & Certification
Addl. Support Top • Case Ticket Support
Ups • Proactive Support for Thermal Efficiency - Energy Saving

3. DG-T&VAS-Ver .1.04-12
Digicom
Organisation Structure
Competent & Certified People
GM – Products & Technology
Products & Technology Team - (14 engineers -Jul 2012)
Mr. Rupesh V • With Ownership to Scope Relevant & Right technologies, Evaluate
New Products & Enable POC, R&D on New Hardware Integration
Solutions
• Headed By Mr. Rupesh V (GM – Products & Technology) who is
working with us from date of inception. Backed with 100+ real time
Team Lead (s)
onsite experience in Telecom/VAS domain and added to it are
numerous certifications incl. HP ISS & SWD.
• Dedicated Help Desk for client / internal coordination
• Engineers on site (India / Africa)
1 2 3 14 • Internal Quarterly L & D Plans to enable higher and newer
Product / Technology learning’s & certifications
Sr. Engineers / Engineers

4. DG-T&VAS-Ver .1.04-12
Digicom
Organisation Structure
Competent & Certified People
GM – Technical Solutions Tech. Solutions/Support Team (28 employees as of Jul
Mr. Madhukar Karanth 2012)
• With Ownership to collaborate with internal P&T Team for site
engineering incl. installation, networking and also provide after
sales support.
IT Manager Customer
• Headed By Mr. Madhukar K (GM – Tech Solutions) who too is
Manager
Services Technical Solutions
Technical Solutions Support been with us from date of inception. With a huge experience gained
from working with almost all business market verticals, and leading
a team of certified engineers, he is the critical driver for our USP of
“within 4-hour problem resolution”, {as of date, the success rate is
at 92.37%.}
28 • Dedicated Help Desk for client / internal coordination
1 2 3
• 6 Engineers on site – Facility Management (Across India)
Team Leads / Sr. Engineers / Engineers • Monthly OEM Trainings to enhance Technical Support /Services

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Identify - Integrate – IT’s ON
Successes & Highlights
• For year 2012 – 13 (As of July 2012)
• Overall 20 Site Deployments incl. 40 Racks, 100+ Servers, 20 Storage, Networking & Terminations
• Highlight: All India / 1st Time ever in 8 countries of Africa
• System Integration - Airtel Site (Zambia)
• Highlight: Product Unpacking to Site Power On incl. Linux OS Installation {within 36 hours}
• Commissioning (Site On) – New NOKIA site (Mumbai) incl.
• Highlight – 4 Days/ 60 Hours/ 4 Employees for Install – Configure - Tune Up – Site On incl. 146 HP Blade Servers
/ Two EVA Single Storage & Networking

6. DG-T&VAS-Ver .1.04-12
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Identify - Integrate – IT’s ON
Factual Proof : S.I. for Telecom Data Centers - Africa (2011-12)
• Client: Verse Innovations
• Project Objective: Data Center Site On incl. Installation of Rack Servers,
Power / IP Connections, & client’s application installation and configurations
for enabling remote access
• Sites at Uganda, Tanzania, Zambia, Cong, Congo DRC, Ghana, Nigeria,
Angola - 6 Engineers Deputed for Deployments
• Project Highlights
• Customized Deployment of Data & Power cabling at each site /
center as per ground realities
• Installation & Configuration of Rack/Servers
• Liaison with local agencies for Power & IP connectivity's
• Enabled Strategic local sourcing of power/ data components
• Installation of Client VAS application software under Linux o/s
Client Benefits: Addl. Costs of Client Engineer Resource Saved (approx. 9.35L saving overall) +
Scheduled Country-wise Travel-cum-SI plan that reduced risk factor to bare minimum + Initial Financial
Investments on Travel /B&L made by Digicom +

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Digicom
Beyond The Usual
True TOP’ ups Of Addl. Services/Supports
• Multi Vendor Product Evaluation & Certifications
Cards {e.g. Dialogic} / Server Platforms {E.g. Blades / Storage}. AMD {Magnicore Processor}, APC {Rack & Cooling}
• Case Ticket Support
Dedicated Technical SPOC - Work with OEM – Generate Ticket - Follow up – Closure
• Unique Termination Device
Manufacture/Integrate
• Remote Site Integration
Procured as per client design – Develop Integration Plan as per site actual - Deploy Solution - Communicate Factual
• Proactive Support: Thermal Efficiency /Energy Saving
Conduct Gap Analysis – Provide Feasible/Innovative Solutions / Share Best Practices /

8. DG-T&VAS-Ver .1.04-12
Digicom
Beyond The Usual
Factual Proof : Telephonic Cards Solutions
• Vendor Product Testing, Evaluation & Solutions
• Technical Work Study of various types of TX & CG Cards
• Comprehensive Test & Validation of NMS brand card
• Worked with client team to integrate the telephony cards into their platform
• Managing new releases for the platform
• Custom Designed / Right Resizing of suitable Servers for the validated telephony cards
• Identified bugs in cooling circuits, thermal patterns etc… (e.g. Dialogic Cards)
• Designed and Integrated “Termination panel device” for E1/T1 connectivity
• Innovated & Manufactured a Customizable CT Bus Cable Solution
References: Case Studies BCS00908 / BCS01610 / BCS01408

9. DG-T&VAS-Ver .1.04-12
Digicom
Case Studies
Business Facts & Project Realities (1)
Title: Customer is not a just a value of bills & transaction – Every Customer has a “Lifetime Value”
Objective: A factual case study that state & highlight business values like lifetime customer. 24x7
Support, CRM, The Preferred vendor status, Customer delights leading to sustained professional
associations.
Client: OnMobile / Document Ref: BCS01408
Title: Seed the Proactive Commitments Today - Deliver the Right Values - Be assured of a Large
and lengthy Business Association
Objective: A factual case study to highlight the small to large business growth, multitude of
business capabilities, incl. expertise, in strategic sourcing-supply-installation, service attitudes and
dedication , all leading to sustained professional associations.
Client: Symbian (Nokia) / Document Ref: BCS01508

10. DG-T&VAS-Ver .1.04-12
Digicom
Case Studies
Business Facts & Project Realities (1)
Title: Customer is not a just a value of bills & transaction – Every Customer has a “Lifetime Value”
Objective: A factual case study that state & highlight business values like lifetime customer. 24x7
Support, CRM, The Preferred vendor status, Customer delights leading to sustained professional
associations.
Client: OnMobile / Document Ref: BCS01408
Title: Seed the Proactive Commitments Today - Deliver the Right Values - Be assured of a Large
and lengthy Business Association
Objective: A factual case study to highlight the small to large business growth, multitude of
business capabilities, incl. expertise, in strategic sourcing-supply-installation, service attitudes and
dedication , all leading to sustained professional associations.
Client: Symbian (Nokia) / Document Ref: BCS01508