Barrister Global Services Network is a premier provider of multi-vendor IT lifecycle services. They have over 35 years of experience and the largest footprint in the United States. They provide a range of services including deployment, installation, maintenance, disposal, help desk support, and managed print services across the United States, Canada, and globally. Barrister has a vast network of over 13,000 certified technicians, maintains high SLA attainment and customer satisfaction ratings, and has experience with large-scale government and commercial projects.

1. Barrister
Global Services Network
Your IT Lifecycle Services Provider

2. Who We Are
1. Premier provider of multi-vendor services, delivering
superior resolution to client/server hardware challenges
2. Serve commercial government and consumer markets
3. In business for over 35 years
4. Largest IT services footprint in
the United States
5. Largest certified women owned
IT support business in the world
6. Certified Woman Owned Business
7. SBA Certified
8. HUBZone Business

3. WBENC Certified

4. What We Do: IT Lifecycle services
1. Deployment: From warehousing ,staging, asset tagging and
configuration to shipping and delivering, we start your
project off right.
2. Installation: Can include unpacking, setup, configuration
and testing.
3. Maintenance: Prolong the life of your
IT fleet by covering unforeseen cost.
4. Disposal: We provide end of life
services including recycling,
environmental compliance, data
sanitization, donations and remarketing.

5. Coverage Area: United States
United States Coverage that is second to none!
 We serve every Zip Code in the US along with the
Territory of Puerto Rico.
 During the past year, we serviced more than 32,147
unique locations.

6. Coverage Area: Canada
 Coverage in all Provinces
 Parts Purchased within Canada

7. Service Coverage
 United States, includes Alaska and Hawaii
 Canada
 Puerto Rico
 Australia  Greece  Netherlands  Switzerland
 Austria  Hong Kong  New Zealand  Taiwan
 Belgium  Hungary  Pakistan  Thailand
 Brazil  Indonesia  Philippines  UK
 Bulgaria  Ireland  Poland  Vietnam
 China  Italy  Portugal
 Czech Republic  Japan  Singapore
 Dubai  Korea  South Africa
 France  Luxembourg  Spain
 Germany  Malaysia

8. Vast Network of Technicians
1. Manage over 13,000 certified technicians through
advanced web-based systems
2. All Engineers are at a minimum A+ certified, and most
carry multiple industry and OEM certifications.
3. Accurately qualify technicians by:
 Geographic coverage
(zip/postal code)
 Certifications
 Product expertise
 Availability
4. Field technicians backed by centralized and certified
Technical Support team

9. Broad Range of Equipment
General Systems
Desktop/Notebook PCs and Peripherals
Multi-Media PCs and Peripherals
Servers and peripherals
Data storage systems
Desktop printers
Network-enabled and high-volume printers
Network appliances
Hubs, switches and routers
Windows NT and NetWare operating systems Other Industry Systems
Digital photo capture and storage systems
Retail Systems Retail banking document printing systems
POS terminals
Financial services automated voice recording
Flat screens/monitors
Scanners
Signature capture and verification devices
In-Home Systems
Printers – thermal, receipt Home PCs, Notebooks and peripherals
In-store processors Residential gateways
Kiosks Home networking hardware

10. Exceptional Call Management
1. Client Relationship Specialist
 Owns Call from commencement to closure
 Primary contact for service related items
 Develops relationship with account
2. Strong Tech Support Team
 Provides initial triage for service calls
 When Necessary can assist Field Engineers
 Access to manufactures tech support hotlines
3. Technician Assignment Team
 Utilizes Channel Manager Program that provides a complete history and
background of our Engineers

11. CustWA: Web Services Manager SM
1. Real-time management of service requests via the web
 Anytime access – 24/7, 365 days
 Electronic input of service requests
 Instant e-mail updates
 Online service histories
 Online trend and usage reports
2. Benefits to your business
 Easily manage service requests across all end users
 Increase productivity because of ease of use
 Improves visibility into our system

12. Deployment & Installation Projects
1. Cost-effective project services, managed from start to finish
2. Ideal for customer-specific requirements such as:
 Equipment installations
 Relocations
 Inventory site surveys and
asset tagging
 Moves, adds and changes
3. Projects tracked in real-time via the
CustWA Web Services Manager SM

13. Break/Fix Maintenance Services
1. Premium on-site services that deliver predictable and fast
resolution, while reducing service costs
 Warranty and non-warranty equipment
 Line item and per seat basis
2. Flexible service levels for mission-critical and non-critical
equipment
 Same and next business
day (NBD) resolution
 24/7 coverage
3. Guaranteed SLAs
4. Maintenance Contracts and
Retainers

14. Help Desk Services
Software Supported
Operating Systems Anti-virus Applications
Windows 7 McAfee Antivirus Microsoft Office - All Versions - includes
Norton Antivirus Excel
Windows Vista
Symantec PowerPoint
Windows XP
Word
Windows 2000
Access
Windows NT
Other Software Outlook
Windows 98
Visio
Blackberry Software
Project
Cisco VPN
Adobe Acrobat – All Versions
Custom off the shelf software *
* Barrister needs 30 days notice as well as training in order to support the custom off the shelf software.

15. Barrister Advantage: ACCESS MPS SM
1. Helps to close the loop on your MPS offering
2. Can craft an MPS solution that meets
your clients definition
3. Mixed Fleet expertise and experience
4. ACCESS MPS SM helps sell solutions to
your existing clients and helps to
maximize you ROI
5. Unbinds you geographically from your
local market

16. Disposal & Asset Services
Asset Management
 Inventory Audit & Tracking
 Refresh Management Risk Management
Assistance
 Data Sanitization &
 Redeployment Destruction Asset Disposition
 Logistics  Data Security Compliance
 Asset Recovery
 Warehousing  Environmental Compliance
 Recycling
 Serialized Audit Reporting
 Refurbishment/
 Certificate of Destruction Remanufacture
and Recycling
 Lease Returns
 Remarketing
 Charitable Donations

17. SLA Attainment
SLA Percentage
105.00%
100.00% 98.31% 98.56%
97.62% 97.76% 97.62% 97.23%
95.00%
90.00%
85.00%
80.00%
75.00%
70.00%
7/1/2009 8/1/2009 9/1/2009 10/1/2009 11/1/2009 12/1/2009
 Includes all response levels –Next Business Day to Same
Day Repair
 97.85% attainment average over last 6 months

18. Time To Complete
Time To Complete
1.30
1.28
1.26
1.24
1.22
1.20
1.18
1.16
1.14
1.12
1.10
7/1/2009 8/1/2009 9/1/2009 10/1/2009 11/1/2009 12/1/2009
 Industry standard is 1.57 days to complete
 Barrister attained 1.24 days over the last 6 months

19. Customer Satisfaction
Customer Satisfaction
5.00 4.95
4.91 4.92
4.90 4.88
4.86
4.80 4.78
4.70
4.60
4.50
4.40
4.30
4.20
4.10
4.00
7/1/2009 8/1/2009 9/1/2009 10/1/2009 11/1/2009 12/1/2009
 Measured on 1 – 5 scale
 Barrister attained 4.88 on all service over the last 6
months

20. The Barrister Advantage
 Guaranteed SLAs
 Manual Dispatch of Technicians
 Mixed Fleet Capabilities
 Largest Whitespace Coverage  Total call ownership
 13,000 Technicians  80,000 sq. ft. facility
 Global coverage  50,000 sq. ft. warehouse
 Scalable infrastructure to enable  Customizable solutions
rapid growth

21. Past Performance
Deployment of new PC’s at each Maintenance and installation on all
FAA office nationwide. equipment at every SSA office
nationwide
Equipment maintenance for 30 CAG 15 library deployment of over 3,000
offices. systems including custom imaging
Nationwide deployment of PC and Nationwide maintenance and
software. support for EOUST.

22. Your IT Lifecycle Services Provider
Mike Cole
Federal Capture Manager
Office: 703-672-0107
Mobile: 703-907-9304
mcole@barrister.com