Victoria Dean has over 10 years of experience in office administration, customer service, and data entry roles. She has a proven track record of managing high volumes of client interactions and achieving sales goals across multiple industries including health, wellness, and food service. Victoria is skilled in Microsoft Office, problem solving, and maintaining high standards of professionalism and confidentiality.

1. 1
V I C T O R I A D E A N
OBJECTIVE
I have extensive experience in the fields of office administration, data entry and customer
relations. I have managed all incoming clientele as a Business Manager, proving myself to be
efficient in multi-tasking at several positions. I’ve achieved success under high stress levels in
data processing, while maintaining a keen attention to detail. Promoted and rewarded in multiple
positions for being accountable and having impressive customer service. I have proven myself to
be a dedicated, accepting any tasks with enthusiasm and commitment to the project.
EXPERIENCE
4.2016-7.2016 MediaMix365 Santa Ana, Ca
Telemarketer
 Generated leads for clean energy usage - partnered with Solar City, SunRun, and NRG solar
farm.
 Used an automated dialer for an average of 500 cold calls per day.
 Developing rapport with clients and overcoming any objections.
5.2015-4.2016 Southland Physical Therapy Irvine, Ca
Office Receptionist
 Accurately verifying HMO and PPO insurance and problem solving as needed.
 Reinforce patient confidentiality and knowledge of HIPPA guidelines.
 Manage entire companies schedule for 7 Physical Therapists and maintain patient flow with
frequent commutation.
3.2013-3.2015 Massage Envy Spa Newport Beach, Ca
Business Manager
 Responsible for all human resource functions such as; hiring, training, payroll, terminating,
and rewarding associates.
 Achieve all membership and retail sales goal.
 Providing excellent customer service and upholding professionalism at all times by ensuring
all employees follow policies.
2.2009-3.2013 Pizza Hut Huntington Beach, Ca
Customer Service Manager
 Promoted quickly due to my strong work ethic and initiative.
 Analyzed and predicted sales growth over extensive periods of time.
 Correcting customer concerns and problem solving when issues arise.
T O R I R D E A N @ G M A I L . C O M
8 9 3 2 H E I L A V E # 2 • W E S T M I N S T E R , C A • ( 7 1 4 ) 3 2 8 - 5 5 6 3

2. 2
EDUCATION
2012-2015 HB Adult Program Huntington Beach, Ca
 Completed Medical Assistant Certification.
2009 Edison High School Huntington Beach, Ca
 Golden Key Award.
TRANSFERABLE SKILLS
 Proficient at Microsoft Office Suite.
 Communications skills.
 Leadership traits.
References/Letter of Recommendation available upon request.
T O R I R D E A N @ G M A I L . C O M
8 9 3 2 H E I L A V E # 2 • W E S T M I N S T E R , C A • ( 7 1 4 ) 3 2 8 - 5 5 6 3