1. Roxana Quintanilla (801)205-5862
546 East 450 South #J Clearfield UT, 84015 roxmana@gmail.com
ProfessionalProfile
 Ability to develop and
maintain professional
working relationships with
co-workers and peers
 Ability to communicate with
applicants, co-workers, and
business contacts in a
professional manner
 Highly proficient computer
skills (MSO 2010 and 2013,
Internet, Outlook, etc.) and
the ability to learn and
adapt to new software
technologies
 Bilingual: English-Spanish
 Excellent organizational,
communication, and
interpersonal skills necessary to
assist employees with inquiries
 More than 10 years of
experience in Customer Service
 Organizational Management
skills
ProfessionalAccomplishments
Loan Collector
 Successfully contact clients in a daily base to collect delinquent amounts
 Set up successful timeframe for customers to pay off
 Streamline reports that provided detailed information in a more efficient manner
 Effectively sell refinance options to customers
 Productively processed 10-15 new loans approvals per month
Customer Service
 Handle and verify detailed information regarding members
 Effectively handle customer service problems with less than 2% escalation
 Provided excellent customer service following procedures, scripts and metrics
 Call Center experience
 Ability to multi-task and navigate multiple applications while handling customer inquiries
 Ability to work with a broad range of customers
 Trust worthy and have ability to keep confidence and work with sensitive information
 Ability to communicate effectively with customers
 Organization, prioritization and attention to detail
 Ability to work with a team to achieve results
Missionary-Volunteer
 Effectively service as a translator and interpreter for the Hispanic population for a better understanding of the
gospel
 Provided help to the members of the Hispanic community to improve their lives and overcome addictions
 Ability to work with a broad range of people
 Trust worthy and have ability to keep confidence and work with sensitive information from the members
 Ability to communicate effectively in both languages
 Ability to work with my partner to achieve results

2. Work History
Loan Collector Roy Finance, Sunset, UT June 2013 - Present
Sales Associate Payless Shoes Store, Orem, UT 2011
Order Fulfillment In The Paint Promos, Springville,
UT
2009 - 2010
Processor APX Alarm Security Solutions,
Provo, UT
2008
Customer Service Teleperformance, USA Sprint,
Lindon UT
2007-2008
Missionary/Volunteer The Church of Jesus Christ of
Latter Day Saints
2006-2007
Education
English Orem, Utah 2010
Computer Science Glendale, California 2004
References
References are available upon request.