The document discusses the evolution of business continuity management (BCM) and strategies for modern and efficient operations. It notes that BCM originally focused on disaster recovery but now takes a holistic risk-based approach under standards like ISO22301. The presentation emphasizes building resilience through awareness, using social media for communication and intelligence, and practical wisdom like planning based on current realities rather than aspirations.

1. Continuing Operations in a modern and
efficient manner
John Zeppos,
OTE Group Business Continuity Management Deputy Director
August 2012

2. BCM can not be an obligation
Strategic Thinking Happy Shareholders
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3. Fit for purpose & Ownership
Sledgehammer to crack a nut Best plan = your plan
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4. Priorities can never differ
Buildings, Technology Business Processes,
Human Resources
Infrastructure Technology & IT
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5. How has Business Continuity Management Developed?
• Holistic approach • BS25999 formed the
• USA - Natural Disasters
intended to reduce risks key input to the BCM ISO
and resulting impacts standard (ISO22301)
• UK - Irish Terrorist
attacks : resulted in the • US standard NFPA
1600 – a recommended • ISO22301 Standard
“Disaster-Recovery”
approach for Disaster May 2012
approach in the UK to
deal with the aftermath Management – based on
of an event Natural, Human or
Technological disasters
Current
1970s 1990s situation
1980s 2000s
• Standards Start to be developed
• 2003/2004 PAS56 - UK - never
developed into a full standard
• NFPA1600 USA – became programme
based
• BCM professionals • BS25999 – Code of Practice &
recognised the need to Specification (2006/7) – organisations
understand the Impact to able to be independently certified
the Business – hence • Management System approach aligned with
BIA, Risk Assessment etc existing Management Systems
• Lifecycle to ensure that the business is
protected – not Disaster and then Recover
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6. Raising Awareness = Increasing Resilience
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7. John Zeppos /Continuing Operations in a Modern & Efficient Manner / 29.08.2012 @ Davos 7

8. Social Media is both communication and Intelligence gathering
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9. Some Final Words of Wisdom
 Always plan for where you are, not for where you aspire to be
 Scenarios are for movies, not business
 Have a well rehearsed method for exchanging information
 Synthesize the information before feeding it to the Top Team
 Doing BCM is not like working at Hogwarts !
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10. John Zeppos Twitter : @jzeppos
yzeppos@cosmote.gr http://www.linkedin.com/in/johnzeppos
+30 697 9666844
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