Datamatics Business Solutions Ltd. is a global provider of intelligent business process management services with over 35 years of experience. It has 1500+ employees across offices in India, the US, the UK, and generates over $400M in annual revenue. Datamatics provides end-to-end solutions including demand generation, database solutions, research and analytics, payroll, finance, accounting, and contact center solutions to over 350M customers for Fortune 500 companies.

1. 400M+
sales revenue
generated
95%
accuracy in
generating
right party
contacts
5M+
Interactions
facilitated
350M+
customers
managed
500+
Voice FTEs
50+
Web FTEs
OUR EXCELLENCE
OUR GLOBAL FOOTPRINT
New York, US
London, UK
Mumbai, India
marketing@datamaticsbpm.com
ABOUT US:
Datamatics Business Solutions Ltd. (DBSL) is a global provider of intelligent Business Process
Management (iBPM) services to several Fortune 500 companies. Datamatics is a 35+ year old
organization, headquartered in Mumbai, Asia. The 1500+ employees strong company has presence
across Americas and Europe.
Operational processes are well connected using Robotics and Artificial Intelligence to enable
intelligent data delivery. ‘We deliver. Guaranteed.’ - our mantra is proven across multiple verticals
and worldwide. Datamatics provides an end-to-end Demand Generation, Database Solutions,
Research & Analytics, Payroll, Finance & Accounting, and Contact Centre Solutions.
Datamatics’ customized solutions enable growth in top-line revenue through demand generation,
quicker action using relevant and real-time database solution, enable tactical and strategic business
decisions based on Research and Analytics, enhance operational efficiencies and financial control
from spend analytics reports, achieve operational targets with compliance in taxation, drive multi-
channel customer delight and accurate payroll processing through our iWebhr technology.
SUCCESS - AT - A - GLANCE: CASE STUDIES
A leading database software company achieved 100%
disaster recovery support and achieved over 90%
efficiency by improving inbound call, chats and email
support quality.
95% + productivity
A leading white goods manufacturer of home
appliances experienced increased call flow - requesting
installation, demo bookings, pre and post sales queries.
3,000+ new queries per month
A leading broking house gained expertise to handle
outbound calls, KYC verification and customer
retention.
40,000+ customers verified
KEY FACTS:
35+ YEARS
IN BUSINESS.
1500+
EMPLOYEES.
160+ ACTIVE
CUSTOMERS.
GLOBAL
DELIVERY MODEL.
TECHNOLOGY
DRIVEN SOLUTIONS.
Contact
Centre Solutions
Multi-pronged customer engagement
mechanism through iTouch Framework© 2018 Datamatics Business Solutions Ltd. All rights reserved.
Pune, India

2. DRIVING MULTI - CHANNEL CUSTOMER
DELIGHT THROUGH i-TOUCH MECHANISM
The i-Touch (Multi-pronged customer engagement)
mechanism delivers a high level of customer satisfaction
for multi-channel customer engagement. It uses an
integrated contact center which is backed by a robust
infrastructure. Our multi-channel practice caters to the
diverse needs of both B2B and B2C companies.
 Service calls.
 Issue resolution.
 General Inquiry.
 Order fulfillment.
 Collections.
 Technical
support.
 Chat & email
support.
 Application
processing.
 F&A processing.
 Product support.
 Logistic support.
 Complaint
management.
 Escalation
management.
 Account opening/
subscriptions.
 Customer
on-boarding.
 Invitation calls.
 Customer
acquisition.
 Appointment
setting.
 Tele-sales.
 Reservations.
 Cross-sell &
up-sell.
 Inbound sales.
 Satisfaction
surveys.
 Market analysis
surveys.
 Customer
feedback.
Customer
Service
Customer
Support
Customer
Retention
Welcome
Calls
Telemarketing Telephone
Surveys
OUTCOMES
Enhanced customer experience.
Grow opportunities to
up-sell and cross-sell.
Leverage intelligence through
customer interaction.
Increased customer engagement.
SERVICES
Inbound & outbound calls
Web based chat
Email support
Smart analytics on customer engagement
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