Win-Win Business Commerce: The Fastest Path to Increased Customer Loyalty

Why Invest in eProcurement and Supplier Networks? Business As Usual Is No Longer an Option © 2011 Ariba, Inc. All rights reserved. How Enterprises Plan to Communicate with Sellers* % of Respondents Today’s communication methods Planned methods 0% 20% 40% 60% 80% EDI Supplier networks XML & other Web-based protocols Email Less EDI Phone Fax N=1,400 ,[object Object],[object Object],[object Object],*SOURCE: Aberdeen Group and Ariba survey of 1,400 suppliers © 2008 The Aberdeen Group Less manual B2B Channel

Sellers Today Are Gaining Value from Compliance – in Increased Customer Satisfaction © 2011 Ariba, Inc. All rights reserved. Ariba sellers Non-Ariba sellers KEY FINDINGS* ,[object Object],0% 20% 40% 60% Increased customer satisfaction Increased visibility via collaboration Increased revenues Decreased costs Improved product / service quality Accelerated cash flows Competitive response Top Reasons Sellers Adopt* ,[object Object],*SOURCE: Ariba survey of 582 sellers Participants 50% 50%

Business Commerce Drives Customer Loyalty © 2011 Ariba, Inc. All rights reserved. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ This solution … allows us to get a better view of expenditure and what type of resources customers require. This information is valuable and can then be used in discussions with publishers to ensure we are purchasing the correct electronic resources.” Catherine Brown AstraZeneca Acquisitions & Licensing

Best Practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2011 Ariba, Inc. All rights reserved.

Grainger Overview ,[object Object],[object Object],[object Object],[object Object],© 2011 Ariba, Inc. All rights reserved. North America's leading B2B broad line supplier of Maintenance, Repair and Operating supplies (expanding presence in Asia and Latin America) Trusted eProcurement Partner - Ariba Ready Platinum Supplier with extensive knowledge and experience in eProcurement solutions. FORTUNE Most Admired Companies in the World, #1 Diversified Wholesalers Internet Retailer Top 500, #19 Overall and #1 in Category

Grainger’s Approach © 2011 Ariba, Inc. All rights reserved. “ I need to get my orders in as quickly and easily as possible” ,[object Object],[object Object],“ I want to manage my MRO spend and procurement process” ,[object Object],[object Object],[object Object],[object Object],“ I want to fully integrate my supplier of choice” ,[object Object],[object Object],[object Object],[object Object]

Overview of Lawson Products, Inc. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2011 Ariba, Inc. All rights reserved. ,[object Object],[object Object],[object Object],[object Object]

Lawson Product’s Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2011 Ariba, Inc. All rights reserved.

Win-Win Business Commerce: The Fastest Path to Increased Customer Loyalty

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Win-Win Business Commerce: The Fastest Path to Increased Customer Loyalty