Database Solutions : Update proprietary database
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Updated and enhanced the proprietary database of a million records for a leading data intelligence and marketing advisory firm.
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Datamatics Business Solutions Ltd.(DBSL) along with its affiliates is taking the necessary steps to ensure compliance with the EU’s GDPR.
Contact Center
Datamatics Business Solutions Ltd. is a global provider of intelligent business process management services with over 35 years of experience. It has 1500+ employees across offices in India, the US, the UK, and generates over $400M in annual revenue. Datamatics provides end-to-end solutions including demand generation, database solutions, research and analytics, payroll, finance, accounting, and contact center solutions to over 350M customers for Fortune 500 companies.
iSpend Analytics
Datamatics provides intelligent business process management (iBPM) services including finance and accounting solutions. Their i-Spends solution offers procure-to-pay, order-to-cash, record-to-report, and spend analytics services to help companies reduce costs, streamline operations, and optimize resources. Datamatics has experience serving Fortune 500 clients across multiple industries globally.
Research & Analytics
Datamatics Business Solutions Ltd. is a global provider of intelligent Business Process Management services to Fortune 500 companies. It delivers end-to-end solutions across multiple verticals worldwide. Datamatics has received several awards for being the best outsourcing and BPM solutions provider. It has offices in major cities including New York, London, Mumbai, and Pune. Datamatics provides customized research and analytics services to large enterprises, helping them make strategic decisions through actionable insights and evaluating opportunities in new markets.
Demand Generation
Comprehensive overview of the Customer Acquisition & Retention Solution suite that enables businesses to initiate conversations with decision makers in their target market.
Contact Center : Customer support for an Airline - Germany
99% improvement in customer relationship management support for one of the largest airline based out of Germany.
Contact Center : C-SAT survey loyalty program - APAC
This document discusses a customer satisfaction survey loyalty program conducted for a major Indian hotel. A standardized database was created and over 2,500 leads were generated for a free loyalty program. Experts administered a C-SAT survey which achieved over 90% satisfaction. As a result of these efforts, more than 80% of contacts signed up for the hotel's free loyalty program. The hotel praised Datamatics for making the loyalty program a great success.
Contact Center : Customer loyalty program - UK
An airline carrier based in the UK launched a new loyalty program in Dubai but lacked knowledge and resources to properly support it. Datamatics provided training on running the program, improved customer service culture, systematized feedback collection, and offered dual-language support. As a result, the airline achieved over 95% participation in the program, saw an 80% increase in customer interaction, enhanced their market coverage, and generated a 98% return on their investment.
Demand Generation : Sales outreach program - Canada
This document summarizes a sales outreach program conducted for a Canadian software solutions company seeking to expand its US market presence. The program addressed challenges of untapped opportunities, speed-to-market, and market feedback through an initial outreach week, targeted email campaigns and calls to segmented accounts, and valuable feedback gained that increased US market expansion and optimized product positioning.
Demand Generation : Customized Sales Accepted Leads (SAL) outreach program - US
Demand Generation : Customized Sales Accepted Leads (SAL) outreach program - USDatamatics Business Solutions Ltd.
Leveraged our extensive database to create a healthy pipeline of potential opportunities for an American business intelligence software company.Accounting & Tax: Corporate tax return processing - UK
Processed large volumes of tax returns year-on-year, without expanding staff base for UK’s leading independent Chartered Accountant Firm.
Accounting & Tax: Individual and corporate taxation - Canada
The document discusses a Canadian accounting firm's challenges with tax return processing and the solutions provided by Datamatics. The firm needed more efficient processing of personal and corporate tax returns while reducing turnaround times and increasing accuracy. Datamatics deployed tax management software and experts to prepare returns, set up a quality team to update on tax laws, and standardized processes to improve efficiency and achieve quicker turnaround times and higher accuracy for the accounting firm.
Accounting & Tax: Tax return preparation - US
This document discusses a leading CPA firm that faced the challenge of processing over 4,000 US individual tax returns within an 8 week period. Datamatics deployed a dedicated team of tax experts, developed tools to organize documents, and provided access and reports to track progress. As a result, Datamatics successfully processed over 4,758 returns on time and under budget, receiving excellent ratings from the client.
Demand Generation : Customized sales outreach program - UK
Targeted IT decision makers in multiple geographies for an UK based enterprise application software leader.
Database Solutions : Database research & update
Rebooted the database of millions of C-level and managerial level records of an international Publishing, Events & Electronic Information Group.
Database Solutions : Database research, creation & maintenance
Created an enormous number of verified and publicly published records for Europe's leading international B2B information & events group.
Database Solutions : Multi-lingual database creation
Generated a database of targeted accounts in multiple geographies for a leading events industry, hosting events for construction and oil & gas sector.
Database Solutions : Validated & enriched database creation
The document discusses a client who provides pricing intelligence for the metal and mining industry. They hired Datamatics to build and maintain their proprietary database by gathering technical and operational information on metal companies not available online. Datamatics developed a customized research methodology, trained researchers extensively on the metal industry, and instituted quality checks to ensure accurate data was published to subscribers and avoid liabilities from misrepresented information. As a result, over 13,000 companies were added and regularly updated in the database, improving the client's ability to publish multiple directories annually. The client extended their contract with Datamatics due to the quality of service.
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Contact Center : Customer support for an Airline - Germany
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Contact Center : C-SAT survey loyalty program - APAC
Demand Generation : Sales outreach program - Canada
Demand Generation : Sales outreach program - Canada
Demand Generation : Customized Sales Accepted Leads (SAL) outreach program - US
Demand Generation : Customized Sales Accepted Leads (SAL) outreach program - US
Accounting & Tax: Corporate tax return processing - UK
Accounting & Tax: Corporate tax return processing - UK
Accounting & Tax: Individual and corporate taxation - Canada
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Database Solutions : Database research, creation & maintenance
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Understanding User Needs and Satisfying Them
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
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Database Solutions : Update proprietary database
- 1. © 2017 Datamatics Business Solutions Ltd. All rights reserved. 1 About Client Leading data intelligence and marketing advisory firm that provides customized solutions to Fortune 500 companies. Challenge Update and enhance the proprietary database of a million records. Take complete ownership of client’s database and streamline their marketing efforts. Analyze and deliver value-based research from the proliferated information sources. Scale up the workforce and meet the growing demand for their services. Solution Designed a customized format to load historic and new records to the dataset. The team quickly scaled from 12 to 120 skilled professionals. Set-up a comprehensive training and operations support system to balance theory and hands-on practice. Created an automated template to ensure standardized output. Installed a strenuous quality check system for data accuracy. Benefit 100 full time employee ramp-up achieved in 6 months. Project was executed in <50% of in-house cost with 33% improvement in efficiency. Delivered consistent levels of service during the ramp up phase, leading to a surge in business volumes. With effective management of shifts and substantial re-engineering of workflow, Datamatics was able to deliver a significant improvement in turnaround time. Datamatics helped us clear up the clutter. We now get more value from our data and are able to make smarter business decisions. — Vice President – Data Quality, Data Intelligence & Marketing Advisory Firm Update proprietary database