learn what cultural intelligence means
Demonstrate that Cultural Intelligence is often learned and improved upon according to person maturity
learn cultural intelligence’s function at work
Understand the meanings of motivation and perseverance within multi-ethnic contexts
Cultural Intelligence: A Leadership Skill for the FutureCheryl Doig
This presentation is for educators who wish to explore the increasing cultural diversity of staff, students and community and how cultural intelligence can be grown.
Case study on inter-cultural communication related problems in Nordic subsidiary with the causes and consequences of linguistic and cultural barriers to inter-cultural communication in Japan.
Cultural Intelligence: A Leadership Skill for the FutureCheryl Doig
This presentation is for educators who wish to explore the increasing cultural diversity of staff, students and community and how cultural intelligence can be grown.
Case study on inter-cultural communication related problems in Nordic subsidiary with the causes and consequences of linguistic and cultural barriers to inter-cultural communication in Japan.
Culturally Competent Leaders: Exploring Cultural IntelligenceNatascha Saunders
A group of Northeastern University doctoral students come together to present on the topic: Culturally Competent Leaders: Exploring Cultural Intelligence (CI) in Higher Education. Course: EDU 7281 Research Process (R2)
PROBLEM STATEMENT:
Administrative leaders at a mid-sized liberal arts college that is in the beginning stages of an internationalization effort may have disparate perceptions of what it means to be culturally competent. Their ability to consistently show tolerance, empathy, respect, appreciation toward and the ability to work with people who are different from oneself is essential. The success of this internationalization process which includes diversifying the study body, establishing study programs, and globalizing curriculum hangs in the balance. This study will provide important insight into senior leaders’ impressions of cultural competence as a concept and it will inform professional development policy moving forward.
PRESENTERS:
Stephen Lyons, Robert Outerbridge, Natascha Saunders
Patricia Steiner, Tonia Teresh
Discover the multiple meanings of ‘culture’ and why you belong to many not just one.
Learn about cultural universals: how we are more alike than we are different.
Think about this model for understanding cultural differences.
#culturalintelligence #foodservice #brand
Touching on how the Multicultural Foodservice & Hospitality Alliance (MFHA) builds Culturally Intelligent brands and leaders in the industry. Snapshots of relevant training programs and Testimonials that help sales and increase profits for foodservice and hospitality businesses.
ABC had organised the monthly talk on Understanding Cross Cultural Perspectives in Training and Coaching by Shobha Naidu on 21st March 2013 @ Christ University
Simply put, cross cultural training means any training that helps people overcome cultural challenges in work or in life when interacting with others whose culture, values and beliefs we are not fully aware.
Nơi lót sàn gỗ thích hợp là phòng khách, phòng ngủ, phòng trẻ em, nhưng thường sử dụng lót trên tầng cao thích hợp hơn là tầng 1, nhà xe, hành lang hay đi lại. Đặc biệt bếp là nơi không nên lát gỗ vì cần phải lau rửa nhiều và là nơi có nhiều đồ đạc hay dịch chuyển, có độ mài mòn cao.
http://manhtri.vn/su-dung-go-trong-nha-tai-tphcm-23030.html
Culturally Competent Leaders: Exploring Cultural IntelligenceNatascha Saunders
A group of Northeastern University doctoral students come together to present on the topic: Culturally Competent Leaders: Exploring Cultural Intelligence (CI) in Higher Education. Course: EDU 7281 Research Process (R2)
PROBLEM STATEMENT:
Administrative leaders at a mid-sized liberal arts college that is in the beginning stages of an internationalization effort may have disparate perceptions of what it means to be culturally competent. Their ability to consistently show tolerance, empathy, respect, appreciation toward and the ability to work with people who are different from oneself is essential. The success of this internationalization process which includes diversifying the study body, establishing study programs, and globalizing curriculum hangs in the balance. This study will provide important insight into senior leaders’ impressions of cultural competence as a concept and it will inform professional development policy moving forward.
PRESENTERS:
Stephen Lyons, Robert Outerbridge, Natascha Saunders
Patricia Steiner, Tonia Teresh
Discover the multiple meanings of ‘culture’ and why you belong to many not just one.
Learn about cultural universals: how we are more alike than we are different.
Think about this model for understanding cultural differences.
#culturalintelligence #foodservice #brand
Touching on how the Multicultural Foodservice & Hospitality Alliance (MFHA) builds Culturally Intelligent brands and leaders in the industry. Snapshots of relevant training programs and Testimonials that help sales and increase profits for foodservice and hospitality businesses.
ABC had organised the monthly talk on Understanding Cross Cultural Perspectives in Training and Coaching by Shobha Naidu on 21st March 2013 @ Christ University
Simply put, cross cultural training means any training that helps people overcome cultural challenges in work or in life when interacting with others whose culture, values and beliefs we are not fully aware.
Nơi lót sàn gỗ thích hợp là phòng khách, phòng ngủ, phòng trẻ em, nhưng thường sử dụng lót trên tầng cao thích hợp hơn là tầng 1, nhà xe, hành lang hay đi lại. Đặc biệt bếp là nơi không nên lát gỗ vì cần phải lau rửa nhiều và là nơi có nhiều đồ đạc hay dịch chuyển, có độ mài mòn cao.
http://manhtri.vn/su-dung-go-trong-nha-tai-tphcm-23030.html
In a world where professional services firms are increasingly opting for regional and global reach, the need to be responsive to cultural differences has skyrocketed. Whilst being culturally savvy has always been critical to local and cross-border business success, there is enormous room for improvement in this area. In an era where global mobility of talent is at an all time high, there is significant pressure on firms to respond to cultural nuance.
7LIBERTY UNIVERSITY SCHOOL OF DIVINITYResearch Paper P.docxalinainglis
7
LIBERTY UNIVERSITY SCHOOL OF DIVINITY
Research Paper Part 1
Professor Dr. Kenneth Nehrbass
in partial fulfillment of the requirements for the completion of
GLST 650 – D04 LUO
Intercultural Communication and Engagement
by
Avery Clementin
July 29, 2018
TABLE OF CONTENTS
INTRODUCTION 3
DEVELOPMENT PLAN 3
Present challenges 3
Future opportunities 4
Your CQ 4-5
Your strongest CQ capability 5
Your weakest CQ capability 5
ACTION PLAN 5
Strength; CQ action 6
Area for improvement; CQ knowledge 6
Accountability 6
BIBLIOGRAPHY 6
INTRODUCTION
Cultural intelligence (CQ) is a person’s ability to function effectively in a diversity of cultural circumstance whether domestically or intentionally. In all our cultures we have the idea of what is going on around us since we have a wealth of information most of which is in our subconscious minds thus helping us make sense of what we observe and experience. When we interact with people from different cultural background, the same prompts may have an entirely different meaning. Personal cultural intelligence has helped me to handle cultural diversity: the set of skills, abilities and knowledge needed to understand, recognize and adjust to changes in the culture. Through personal cultural intelligence training I can now critically scrutinize the meaning of my culture system and how it has influenced my assumptions, expectations and interpretations. This has helped a great deal in coming to acceptance that of the validity of the different world views. With high cultural intelligence we get a more comprehensive and inclusive manner of looking at the world. One becomes more accepting and less defensive to new ideas. We become more open to new ideas, relationships and perspectives. When we get released from the restrains of a particular worldview we open up to new contingencies and our lives are enriched.
DEVELOPMENT PL.
This seminar provides a practical introduction to cultural competence and the relationship between culture and business. It is broad in approach and examples are given from many areas in the world in order to show the range of different values, attitudes and approaches to everyday business activities. Participants consider how their own cultural background influences the way they work and think about the world, before looking at other cultures. Various awareness-raising activities are used to:
Define and understand “culture“ and its implications for business success
Consider participants’ own values and how these affect business attitudes and behaviour Distinguish between cultures that participants encounter and how they are perceived
Examine different approaches to management, decision-making and communication
Consider how to communicate effectively and minimise misunderstanding
Outcome
Participants will be able to maximise their effectiveness in building
relationships and communicating with clients and colleagues in a range
of different business situations.
Dr. jhansi rani M R - cross cultural management (IHRM)MRJhansiRani
All the topics connected to Cross cultural management are covered such as Socio-cultural context, Culture and employee management issues, responding to diversity, challenges of localization, global integration cultural shock and cultural sensitivity etc.
Culture and its effect on business successAdeola Gbadero
Culture affects business practices, everything from decision about products to sell, decisions on organizing, finances and management. This are practices are done by people, people who are from different cultures and background
Cross administrative culture and valuesANWARUL WADUD
Global Culture and Values, revealing how values and beliefs typically impact administrative interactions and influence administrative behaviour. It poses three major arenas for cross culture administrative skills:the domestic work environment, the integration of organisational cultures and values and the international or cross border market place cultural values.
In the field of education, cultural competence plays a pivotal role in creating inclusive learning environments where all students feel valued and respected.
The world is becoming more inter-connected. Are managers prepared to lead a more culturally diverse work force? Cross Cultural Leadership skills are necessary to address both opportunities and challenges. But what type of training and development do managers need? Here, what outline criteria for developing competency in Cross Cultural Leadership.
Periode de changement pendant la puberte des adolescents
Des changements émotionnels se produisent
Les corps des garçons et des filles se développent et deviennent fertiles
Discuter des moyens de comprendre avec les enfants dans le cadre des systèmes familiaux et d'éviter les traumatismes psychologiques, la négligence et l'interruption de l'attachement. L'importance de comprendre et de protéger les sentiments de l'enfant contribue à améliorer ses capacités mentales et ses compétences comportementales.
De plus, réduire les comportements qui entrent en conflit avec la sécurité ou la qualité de vie de l'enfant contribue à augmenter les facteurs de motivation et à améliorer ses réponses à ses parents. Le processus de soins appropriés pour un enfant lui donne une "autorégulation", ou apprend à reconnaître et à contrôler les émotions qui peuvent conduire à une variété de comportements
تسليط الضوء على العمل الاجتماعي ,و تأثير النساء على السكان النشطين، من فئة الشباب و الفتيات
مرافقة المرأة في ممارسة حقها في المواطنة منها;
تشجيع تعليم الفتيات ومنع التسرب من المدارس زيادة إحساس المرأة بالأمان.
تلبية احتياجات الشباب وتقديم العديد من الخدمات التعليمية ,والترفيهية والثقافية, والرياضية العالية الجودة
Democracy contributes to the economic and social wealth as well as nurturing a culture of solidarity, social justice and quality of collaborative work in children's education and civic life
Strategic management contribute to :
develop competitive advances and reveals implementation practices and mechanisms of control
Allow a long-term alignment and a progressive environment strategy
Lead to globalization and strategic flexibility
2. COURSE OBJECTIVES
learn what cultural intelligence means
Demonstrate that Cultural Intelligence is often learned and
improved upon according to person maturity
learn cultural intelligence’s function at work
Understand the meanings of motivation and perseverance
within multi-ethnic contexts
3. COURSE DESCRIPTION
Course helps to :
Develop capability to understand and adapt to cultural diversity in the
work place
Identify areas of improvement of cultural intelligence
introduce concepts that will teach us how to conceive different cultures,
and how to use our cultural intelligence to succeed in the workplace.
4. ACTIVITIES TO CARRY OUT THE PLAN
Understand the meanings of motivation and persistence within cross-cultural
contexts
Know what global workers need to do to be effective in the global
marketplace
Motivation
Motivation is related to values, preferences and goals
There are many challenges that face people dealing with diverse
cultures. And that’s require CQ , perseverance and drive to understand
different cultures
Persistence
Determination to learn defines learning as a critical CQ development
Persistence to learn contributes to surpass obstacles
More informational knowledge are not enough to accept other cultures
5. INFORMATIONAL KNOWLEDGE
A global worker needs self-assurance, devotion and perseverance to
involve new cultures such as values that associate identities , goals and
motivation.
Motivation
creates the action
Values
are produced by the individual choice
Individuality
identifies our desires and concentrates the efforts on how to make it
possible
Goals
investigating what we want to accomplish in the future . p64
6. BEHAVIORAL BASIS OF CQ
Defines the appropriate behaviors occurring diverse cultures and lead
to recognize behavioral homonyms such us :
Learn how to display right behaviors in the presence of different
cultures
understand behavioral homonyms statuses and how to distinguish
them
7. BEHAVIORAL CULTURAL NTELLIGENCE
increases our skills to observe, recognize, and act suitably in
intercultural meetings. Someone with effective behavioral CQ has great
capacities to express him-self both orally and physically (body
language) .
Persons with high social communication can recognize indirect cultural
symbols from others and can adapt themselves to communicate with
people from other cultures in a relaxed manner.
It’s essential for the first time to understand the culture- specific
behaviors that vary in sense and terminologies across cultures
8. BEHAVIORAL HOMONYMS
Confusing are behavioral homonyms. These are behaviors
that sound and look alike, but have very different and
sometimes opposite meanings.
Example : In the Middle East by tribes , it’s a tradition to
organize a collective feast on honor of guests and if you
are invited you must accept invitation and eat well. If you
don’t accept or don’t eat well, hosts can be offended
9. UNDERSTAND CULTURE SPECIFIC BEHAVIORS
Cultural habits have universal behaviors and specific meanings in :
2. Conversing and communicating
3. Acting
4. Treating
5. Eating and drinking
6. Traveling
7. Trading
10. CULTURE SPECIFIC BEHAVIORS
1- intimate contacts such as hand- shakes, kissing or hugs
2- laws such as abortion rights, treatment of gender etc.
3- conversational styles
4- Tones quality, vocalization, and verbal contestants p. 89
11. CULTURE INTERACTIONS
Mechanisms build sympathies and alertness
that formulate CQ behavior such us :
Informational
Cultural awareness
Cultural sensitivity
12. DIVERSITY MANAGEMENT (DM)
DM is a wide-ranging approach of managerial structure that
recognize the cultural differences between groups of employees
and the differences of payments according hierarchy as
stipulated in the organizational policies
Questions to be considered
How successful cultural issues did you accomplished ?
Are you able to adapt your verbal and non-verbal behaviors to
social norms in presence of varied cultures ?
How is your level of your behavioral CQ ?
Working effectively in culturally diverse work place requests :
Knowledge in definitions of management diversity
Trainings in diversity management
13. UNDERSTAND TODAY TRENDS IN THE GLOBAL MARKET
It’s imperative to understand the strategies
of effective global duties such as :
New global markets beyond borders related
food and services
Advanced technologies in transportation and
communication
Shifting & restructuring the world’s working
populations
14. WORKING EFFECTIVELY IN CULTURALLY DIVERSE WORK
PLACE
Understanding definitions of management
diversity and identifying trainings in diversity
management
Duties are dispatched according to the result
of the redistribution of the working
population around the globe. And CQ is
reported as gain that increases business
productivity and professionalism’s
15. Most corporations involve themselves in the
global market. Most of people want to join
global work assignment and frequently need
CQ to adapt themselves to another culture.
16. TYPES OF GLOBAL ASSIGNMENT
Getting a work abroad due to lack of local position related
capacities in a specific area
Spreading knowledge in creation and processes
Developing international executives with a global approach
Developing strategic alliances and multi-cultural
coordination
17. INFLUENCES OF GLOBAL ASSIGNMENT
Installing an organizational culture across populations
Developing high technology and managerial skills
Increasing opportunities across populations and
decreasing conflicts
18. GAINS OF CREATING PROFESSIONALS GLOBAL GROUPS
Global groups recognize and affront challenges that improve the quality
of work with global teams
Global Teams are achieving shared goals through CQ that allow them
to understand people’s work tendencies
corporations count today a great number of people with diverse
experiences
Scientists recommend today to increase distinctiveness that create
effective multi-cultural global teams
19. RISKS OF CULTURAL GENERALISATIONS
Generalizations sometimes kept people back and
make them convinced about their sufficient
knowledge toward culture, and researchers state
that people are generally acting without restrictions
and that CQ (idiosyncratic actions) is not considered
by human general spontaneities .
However high CQ stipulate that individual actions
can be illustrated from cultural shapes . Scientifics
affirm that knowing manners to interact with people
of other cultures is among the successful factors of
communication among global teams.
20. DEVELOPING HIGH-PERFORMING GLOBAL TEAMS
Globalization develop team goals and the
work with groups work creates useful
criterions and recompense the efforts of the
team’s
21. USING THE GR X 2 = T FORMULA
Performance illustrates the following formula :
GR X2 = T
G = Goals
R = Roles
R = Rules
T = Trust and commitment
Clear goals define roles for each member of the team who
operate in the right way that respect cultural understanding
of each member group.
22. HOW TO MEASURE GLOBAL LEADERSHIP ?
It’s essential to understand what global leadership requires
and how to recognize the successful managerial process
Consequently global leadership use the same tactic of the CQ
that allows to identify the individual inclinations. And leadership
in fact associates relationship and influence of workers in the
shared orientation of management
23. Furthermore , CQ in global leadership is •
using to create products conceived &
approved by various cultures and
compliant to the global marketplace .
24. GLOBAL LEADERSHIP PROCESSES
Formulating a global vision
Adjusting global vision to various cultures
Planning , budgeting and scheduling in function of local
organizations
Scheming the local managerial structure
Motivating local organizations
Monitoring and controlling local’s performance
25. ASSESSING SUCCESS
Leader behavior must be adaptable to different
cultures in all situations and reaching goals depends
on leader attitude toward indigenous culture of his
team work
However researchers state that leaders must
appreciate diversity in the work place and in the
legal system
Furthermore global leaders regulate their leadership
styles to the norms of their employees culture and
leaders must vary their managerial manner
according to workers culture
26. CONSUMING CULTURES
Docks well states that understand and apply cultural intelligence in the
work place is essential to gain employees trust and defying challenges.
Consequently globalization requests to achieve a cultural strategic
thinking that identify the areas of improvement and improve behaviors.
Furthermore he recommends to follow steps below, such us :
You should know the components of cultural intelligence
You should have some idea of its benefit & challenges
Make sure you understand how the work place and CQ relate when
considering the global market
Understand how to achieve cultural strategic thinking (CST)
27. VARIETY OF SOLID PRODUCTS CREATES FLEXIBILITY
Changes = Threats and opportunities
Changes that threaten leaders:
Rapid change (e.g. growth of social media;
growth of internet)
Monopolization
Continuous reporting
Time to expand understanding
Doing more with less resources
Neglect of team
Losing touch & followers
28. CHANGE CAN AFFECT
Professionalism that can lead to frustration
Distinctiveness and affecting budgets
Leadership can affect culture in operating
according time and engagement
Vision can blur the business orientation
Motivation can be challenged by being too tired
Devotion to work can be make in question
Creativity will loose competitiveness
29. LEARNING INNOVATION IS A PERPETUAL
CHALLENGE
Innovation in education continues to reshape managerial
systems and reforms in function of :
New technologies
Economic collapse
Demographics
Globalization
Distressed environment
Leaders are always looking for practical solutions
in how to deliver better results in lower costs.
Consequently they Want to help public services in
disciplined way that sustain practical innovation projects
and influence policy on public services.
30. THE ROLE OF COMBINED LEARNING
Accelerate change and achieve successful goals
Technology transform all aspects of our lives
Knowledge is reported increased and doubled in the technology
of communication since the past 10 years and is doubling every
18 months according to the American Society of Training and
Documentation (ASTD) Gonzalez 2004.
Learning at distance and technology facilities in education
beyond borders surpassed the teachers roles
Social networking like Facebook now has 500 million users . And
43% of age 9-13 have a profile on a social networking site. It is
now a raised area that made people close to their ideas and
enable to revolt , like in the Arab world last Summer. Major
organizations now have a website plus Facebook plus Twitter
31. GLOBALIZATION : COLOSSAL IMPLICATIONS
Strategic alliances (IT & lower-cost producers in the
world market).
Jobs can be quickly transferred from one side of the
world to another.
Consumers and scientists look around the world for
the best.
Competitiveness and high skills at a top
Globalization includes education , mobile students
and online learning
Increasing the understanding of multi-cultural
practices and reformulating cultural values
32. THE DREAM OF WELL-BEING AROUND THE GLOBE
to learn how to live better and consume less environmental resources
and redevelop the contexts of life." Ezio Manizini, Polytechnics of Milan
Our life has changed by technologic facts like Google, Skype,
Wikipedia, I player etc..
How we buy our consumer goods and how create relationships and
sustain them. It’s seen by researchers as distortion between our real
life and life online . And many people don’t see any variance
what are the most powerful arguments for change
changes in family structure and the sense of instant pleasure
New technology decrease educators roles ?
33. SCIENCES DENUNCIATE THE MODERNISM IN THE
CONSUMER CULTURE
St Thomas Aquinas showed how society has changed and virtues &
vices changed also. The science confirm that anti-social behavior is
immoral such as :
Temperance = self-restraint
It’s in fact denunciate the inevitable modernism in the consumer
culture, and moderation is seen as a vice.
For example big businesses in the United States spend over a trillion
dollars a year on marketing. This is shows the supremacy of the
market. And if we are living a weak situation It is due to marketing that
control our life and public policy.
34. However it is reported that our world view shows at least 25% of people
in Western nations as creative minds . And in comparison with the
statistics in the 1960s it was less than 5%.
People are reported disappointed with consumerism, social
inequalities, self-satisfaction. They care about the environment,
relationships, peace, social justice, and self‐expression. And social
movements evolve in a way that change people in their thinking and in
the manner to understand the world .
37. BIBLIOGRAPHY
Australian Primary Principals – 2011 APPA Conference – Adelaide •
www.appa.asn.au/index.php/conferences/2011-adelaide
Dockswell David , Randie– Distractions that consume our •
consciousness 2009- www.dockswellrealty.com/about_me.asp
Earley P. Christopher , Ang Soon and Tan Joo- seng -CQ •
Developing Cultural Intelligence at Work 2010 –
http://www.libreriauniversitaria.it/developing-cultural-intelligence-at- •
work/book-uk/