SlideShare a Scribd company logo
Consumer’s Rights
Work realized by:
Alexandra Soares; nr2
Joana Silva; nr17
Marisa Dias; nr21
Introduction
 We choose this theme because it is a current topic. But also
because we think that there are many people who don’t know
their rights as consumers.
 In this work we are going to talk about what is consumer,
some consumer’s rights and the foundation of DECO.
Consuming / Consumer
Consuming
• is the act of using goods or services in
order to meet the needs.
Consumer
• is any person or entity that acquires a
good or service for consumption.
Some consumer’s rights
 Right to protection of health and safety
 Right to quality of goods or services
 Right to protection of economic interests
 Right to prevent and repair damage
 Right to training and consumer education
 Right to information for consumption
 Right to representation and consultation
 Right to legal protection and a accessible and ready justice
DECO
 Since Deco was founded in 1974, Portugal has undergone many
changes not only in the political but also in the social and economic
level, thus arousing the rights of consumers making the country now
having a different mentality.
 DECO provides various services to consumers, both taking the
doubts about their rights in the information service, or making a claim
for a defective product.
What is DECO for?
Inform and provide advice to the consumer
Entities contacted claimed
Denounce the harmful practices to the
consumers’interests
Available all consumers
• Analyzes the complaints with a view to resolving the conflict
consumer complaint and if necessary present to the
authorities.
Office of Consumer Support
•Directory organized by topics with the questions most frequently
asked by their members, where you will find simple answers to
key consumer issues, and yet at the end of each answer helpful
links.
It has the support of DG SANCO and the Institute for Consumer
SOS Consumer
Available all consumers
•Have available all of our rights as consumers
Rights
•Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Contacts
Lisbon Porto
Évora
Santarém
Viana do
Castelo
Coimbra
Faro
Conclusion
 It was an interesting work to do because we learned that
certain rights and support did not know they existed.
 With this work we hope to have got to know some of
your rights as consumers, and where to seek support when
you have questions or problems with you.

More Related Content

What's hot

Consumer rights
Consumer rightsConsumer rights
Consumer rights
Supriyo Dey
 
Consumer awareness
Consumer awarenessConsumer awareness
Consumer awareness
Raaghav Bhatia
 
Ppt on consumers rights
Ppt on consumers rightsPpt on consumers rights
Ppt on consumers rights
Satish Kumar
 
CONSUMER RIGHTS AND AWARENESS PPT CLASS X
CONSUMER RIGHTS AND AWARENESS PPT CLASS XCONSUMER RIGHTS AND AWARENESS PPT CLASS X
CONSUMER RIGHTS AND AWARENESS PPT CLASS X
alisafwan909
 
Consumer Rights
Consumer RightsConsumer Rights
Consumer Rights
Yogendra Singh
 
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10Chapter - 5, Consumer Rights, Economics, Social Science, Class 10
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10
Shivam Parmar
 
Consumer Awareness
Consumer AwarenessConsumer Awareness
Consumer Awareness
Nishu Jain
 
CONSUMER AWARENES PPT
CONSUMER AWARENES PPTCONSUMER AWARENES PPT
CONSUMER AWARENES PPT
Manish Kumavat
 
Consumer Rights
Consumer RightsConsumer Rights
Consumer Rights
VaibhavAgarwal495126
 
Consumer right
Consumer right Consumer right
Consumer right
Tibetan Homes School
 
Consumer rights economics cbse class 10
Consumer rights economics cbse class 10Consumer rights economics cbse class 10
Consumer rights economics cbse class 10
KOMALgGOWDA
 
Consumerrights 150117232222-conversion-gate02
Consumerrights 150117232222-conversion-gate02Consumerrights 150117232222-conversion-gate02
Consumerrights 150117232222-conversion-gate02
JAY SHARMA
 
Consumer exploitation
Consumer exploitationConsumer exploitation
Consumer exploitation
AustinSabu
 
Consumer Awareness
Consumer AwarenessConsumer Awareness
Consumer Awareness
unknowntrap2000
 
Consumer protection act
Consumer protection actConsumer protection act
Consumer protection act
Mishika Bhatnagar
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
divya rajput
 
Consumer rights ppt
Consumer rights pptConsumer rights ppt
Consumer rights ppt
AamanyaSharma
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
Mukund Ingle
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
sohail ahmed
 
Struggles for equality by malavika singh class viii bbsr
Struggles for equality by malavika singh class viii bbsrStruggles for equality by malavika singh class viii bbsr
Struggles for equality by malavika singh class viii bbsr
Malavika Singh
 

What's hot (20)

Consumer rights
Consumer rightsConsumer rights
Consumer rights
 
Consumer awareness
Consumer awarenessConsumer awareness
Consumer awareness
 
Ppt on consumers rights
Ppt on consumers rightsPpt on consumers rights
Ppt on consumers rights
 
CONSUMER RIGHTS AND AWARENESS PPT CLASS X
CONSUMER RIGHTS AND AWARENESS PPT CLASS XCONSUMER RIGHTS AND AWARENESS PPT CLASS X
CONSUMER RIGHTS AND AWARENESS PPT CLASS X
 
Consumer Rights
Consumer RightsConsumer Rights
Consumer Rights
 
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10Chapter - 5, Consumer Rights, Economics, Social Science, Class 10
Chapter - 5, Consumer Rights, Economics, Social Science, Class 10
 
Consumer Awareness
Consumer AwarenessConsumer Awareness
Consumer Awareness
 
CONSUMER AWARENES PPT
CONSUMER AWARENES PPTCONSUMER AWARENES PPT
CONSUMER AWARENES PPT
 
Consumer Rights
Consumer RightsConsumer Rights
Consumer Rights
 
Consumer right
Consumer right Consumer right
Consumer right
 
Consumer rights economics cbse class 10
Consumer rights economics cbse class 10Consumer rights economics cbse class 10
Consumer rights economics cbse class 10
 
Consumerrights 150117232222-conversion-gate02
Consumerrights 150117232222-conversion-gate02Consumerrights 150117232222-conversion-gate02
Consumerrights 150117232222-conversion-gate02
 
Consumer exploitation
Consumer exploitationConsumer exploitation
Consumer exploitation
 
Consumer Awareness
Consumer AwarenessConsumer Awareness
Consumer Awareness
 
Consumer protection act
Consumer protection actConsumer protection act
Consumer protection act
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
 
Consumer rights ppt
Consumer rights pptConsumer rights ppt
Consumer rights ppt
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
 
Struggles for equality by malavika singh class viii bbsr
Struggles for equality by malavika singh class viii bbsrStruggles for equality by malavika singh class viii bbsr
Struggles for equality by malavika singh class viii bbsr
 

Similar to Consumer rights

SST CONSUMER AWARNESS
SST CONSUMER AWARNESS SST CONSUMER AWARNESS
SST CONSUMER AWARNESS
NishthaPriya2
 
Document_from_Sourodeep_Niyogi.pptx file
Document_from_Sourodeep_Niyogi.pptx fileDocument_from_Sourodeep_Niyogi.pptx file
Document_from_Sourodeep_Niyogi.pptx file
SourodeepNiyogi
 
CONSUMER PROTECTION ACT.docx
CONSUMER PROTECTION ACT.docxCONSUMER PROTECTION ACT.docx
CONSUMER PROTECTION ACT.docx
VishaliniM4
 
IO4/Unit 4: Disability Trends and Inclusive Enterprise Planning
IO4/Unit 4: Disability Trends and Inclusive Enterprise PlanningIO4/Unit 4: Disability Trends and Inclusive Enterprise Planning
IO4/Unit 4: Disability Trends and Inclusive Enterprise Planning
Karel Van Isacker
 
Consumer Choice
Consumer ChoiceConsumer Choice
Consumer Choice
Mr Shipp
 
Act of protection.pptx
Act of protection.pptxAct of protection.pptx
Act of protection.pptx
NachiketHanmantgad
 
Introduction to Consumer Protection Act-WPS Office.pptx
Introduction to Consumer Protection Act-WPS Office.pptxIntroduction to Consumer Protection Act-WPS Office.pptx
Introduction to Consumer Protection Act-WPS Office.pptx
Sudipta Roy
 
consumer protection act.pptx
consumer protection act.pptxconsumer protection act.pptx
consumer protection act.pptx
Shaikh Ayesha
 
Introduction to Consumer Behavior
Introduction to Consumer Behavior Introduction to Consumer Behavior
Introduction to Consumer Behavior
VIRUPAKSHA GOUD
 
Consumer Alert Why Consumer Education
Consumer Alert Why Consumer EducationConsumer Alert Why Consumer Education
Consumer Alert Why Consumer Education
Deighton Gooden
 
Presentation on Consumer protection act new
Presentation on Consumer protection act newPresentation on Consumer protection act new
Presentation on Consumer protection act new
satya pal
 
Crisis as a_point_of_growth
Crisis as a_point_of_growthCrisis as a_point_of_growth
Crisis as a_point_of_growth
PET Technologies
 
Business Law BBA sem 5 NS.pdf
Business Law BBA sem 5 NS.pdfBusiness Law BBA sem 5 NS.pdf
Business Law BBA sem 5 NS.pdf
ompandya94
 
1. commerce _choice_2013
1. commerce _choice_20131. commerce _choice_2013
1. commerce _choice_2013
Bob jane
 
Pptonconsumersrights 160126053652
Pptonconsumersrights 160126053652Pptonconsumersrights 160126053652
Pptonconsumersrights 160126053652
NIRAVJINJALA
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
Anbu mani
 
Lorraine morley slides recording age tech mkt and products
Lorraine morley slides recording  age tech mkt and productsLorraine morley slides recording  age tech mkt and products
Lorraine morley slides recording age tech mkt and products
Centre for Ageing Better
 
A Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdfA Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdf
Phlanwa
 
CONSUMER AWARENEES PROJRCT KV IIT KANPUR
CONSUMER AWARENEES PROJRCT KV IIT KANPURCONSUMER AWARENEES PROJRCT KV IIT KANPUR
CONSUMER AWARENEES PROJRCT KV IIT KANPUR
DevDev245564
 
Macro Economics_Consumer Protection.pptx
Macro Economics_Consumer Protection.pptxMacro Economics_Consumer Protection.pptx
Macro Economics_Consumer Protection.pptx
Alka392097
 

Similar to Consumer rights (20)

SST CONSUMER AWARNESS
SST CONSUMER AWARNESS SST CONSUMER AWARNESS
SST CONSUMER AWARNESS
 
Document_from_Sourodeep_Niyogi.pptx file
Document_from_Sourodeep_Niyogi.pptx fileDocument_from_Sourodeep_Niyogi.pptx file
Document_from_Sourodeep_Niyogi.pptx file
 
CONSUMER PROTECTION ACT.docx
CONSUMER PROTECTION ACT.docxCONSUMER PROTECTION ACT.docx
CONSUMER PROTECTION ACT.docx
 
IO4/Unit 4: Disability Trends and Inclusive Enterprise Planning
IO4/Unit 4: Disability Trends and Inclusive Enterprise PlanningIO4/Unit 4: Disability Trends and Inclusive Enterprise Planning
IO4/Unit 4: Disability Trends and Inclusive Enterprise Planning
 
Consumer Choice
Consumer ChoiceConsumer Choice
Consumer Choice
 
Act of protection.pptx
Act of protection.pptxAct of protection.pptx
Act of protection.pptx
 
Introduction to Consumer Protection Act-WPS Office.pptx
Introduction to Consumer Protection Act-WPS Office.pptxIntroduction to Consumer Protection Act-WPS Office.pptx
Introduction to Consumer Protection Act-WPS Office.pptx
 
consumer protection act.pptx
consumer protection act.pptxconsumer protection act.pptx
consumer protection act.pptx
 
Introduction to Consumer Behavior
Introduction to Consumer Behavior Introduction to Consumer Behavior
Introduction to Consumer Behavior
 
Consumer Alert Why Consumer Education
Consumer Alert Why Consumer EducationConsumer Alert Why Consumer Education
Consumer Alert Why Consumer Education
 
Presentation on Consumer protection act new
Presentation on Consumer protection act newPresentation on Consumer protection act new
Presentation on Consumer protection act new
 
Crisis as a_point_of_growth
Crisis as a_point_of_growthCrisis as a_point_of_growth
Crisis as a_point_of_growth
 
Business Law BBA sem 5 NS.pdf
Business Law BBA sem 5 NS.pdfBusiness Law BBA sem 5 NS.pdf
Business Law BBA sem 5 NS.pdf
 
1. commerce _choice_2013
1. commerce _choice_20131. commerce _choice_2013
1. commerce _choice_2013
 
Pptonconsumersrights 160126053652
Pptonconsumersrights 160126053652Pptonconsumersrights 160126053652
Pptonconsumersrights 160126053652
 
Consumer rights
Consumer rightsConsumer rights
Consumer rights
 
Lorraine morley slides recording age tech mkt and products
Lorraine morley slides recording  age tech mkt and productsLorraine morley slides recording  age tech mkt and products
Lorraine morley slides recording age tech mkt and products
 
A Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdfA Project Report on CONSUMER RIGHTS.pdf
A Project Report on CONSUMER RIGHTS.pdf
 
CONSUMER AWARENEES PROJRCT KV IIT KANPUR
CONSUMER AWARENEES PROJRCT KV IIT KANPURCONSUMER AWARENEES PROJRCT KV IIT KANPUR
CONSUMER AWARENEES PROJRCT KV IIT KANPUR
 
Macro Economics_Consumer Protection.pptx
Macro Economics_Consumer Protection.pptxMacro Economics_Consumer Protection.pptx
Macro Economics_Consumer Protection.pptx
 

More from Alexandra Soares

Em petiz de tarde (Cesário verde)
Em petiz   de tarde (Cesário verde)Em petiz   de tarde (Cesário verde)
Em petiz de tarde (Cesário verde)
Alexandra Soares
 
Corridas do hipodromo (Cap. X - Os Maias)
Corridas do hipodromo (Cap. X - Os Maias)Corridas do hipodromo (Cap. X - Os Maias)
Corridas do hipodromo (Cap. X - Os Maias)
Alexandra Soares
 
Discrimination
DiscriminationDiscrimination
Discrimination
Alexandra Soares
 
Horticultura, Floricultura e Fruticultura
Horticultura, Floricultura e FruticulturaHorticultura, Floricultura e Fruticultura
Horticultura, Floricultura e Fruticultura
Alexandra Soares
 
Degradação das cidades
Degradação das cidadesDegradação das cidades
Degradação das cidades
Alexandra Soares
 
Globalização cultural
Globalização culturalGlobalização cultural
Globalização cultural
Alexandra Soares
 
Fontes de crescimento economico
Fontes de crescimento economicoFontes de crescimento economico
Fontes de crescimento economico
Alexandra Soares
 
Apadrinhamento civil
Apadrinhamento civilApadrinhamento civil
Apadrinhamento civil
Alexandra Soares
 

More from Alexandra Soares (8)

Em petiz de tarde (Cesário verde)
Em petiz   de tarde (Cesário verde)Em petiz   de tarde (Cesário verde)
Em petiz de tarde (Cesário verde)
 
Corridas do hipodromo (Cap. X - Os Maias)
Corridas do hipodromo (Cap. X - Os Maias)Corridas do hipodromo (Cap. X - Os Maias)
Corridas do hipodromo (Cap. X - Os Maias)
 
Discrimination
DiscriminationDiscrimination
Discrimination
 
Horticultura, Floricultura e Fruticultura
Horticultura, Floricultura e FruticulturaHorticultura, Floricultura e Fruticultura
Horticultura, Floricultura e Fruticultura
 
Degradação das cidades
Degradação das cidadesDegradação das cidades
Degradação das cidades
 
Globalização cultural
Globalização culturalGlobalização cultural
Globalização cultural
 
Fontes de crescimento economico
Fontes de crescimento economicoFontes de crescimento economico
Fontes de crescimento economico
 
Apadrinhamento civil
Apadrinhamento civilApadrinhamento civil
Apadrinhamento civil
 

Recently uploaded

MARY JANE WILSON, A “BOA MÃE” .
MARY JANE WILSON, A “BOA MÃE”           .MARY JANE WILSON, A “BOA MÃE”           .
MARY JANE WILSON, A “BOA MÃE” .
Colégio Santa Teresinha
 
Cognitive Development Adolescence Psychology
Cognitive Development Adolescence PsychologyCognitive Development Adolescence Psychology
Cognitive Development Adolescence Psychology
paigestewart1632
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
Jyoti Chand
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
adhitya5119
 
Digital Artefact 1 - Tiny Home Environmental Design
Digital Artefact 1 - Tiny Home Environmental DesignDigital Artefact 1 - Tiny Home Environmental Design
Digital Artefact 1 - Tiny Home Environmental Design
amberjdewit93
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
Jean Carlos Nunes Paixão
 
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptxChapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Denish Jangid
 
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
Nguyen Thanh Tu Collection
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Wahiba Chair Training & Consulting
 
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxBeyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
EduSkills OECD
 
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
National Information Standards Organization (NISO)
 
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movieFilm vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Nicholas Montgomery
 
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingYour Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Excellence Foundation for South Sudan
 
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
WaniBasim
 
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skillsspot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
haiqairshad
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
RAHUL
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
TechSoup
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
Celine George
 
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
imrankhan141184
 
How to deliver Powerpoint Presentations.pptx
How to deliver Powerpoint  Presentations.pptxHow to deliver Powerpoint  Presentations.pptx
How to deliver Powerpoint Presentations.pptx
HajraNaeem15
 

Recently uploaded (20)

MARY JANE WILSON, A “BOA MÃE” .
MARY JANE WILSON, A “BOA MÃE”           .MARY JANE WILSON, A “BOA MÃE”           .
MARY JANE WILSON, A “BOA MÃE” .
 
Cognitive Development Adolescence Psychology
Cognitive Development Adolescence PsychologyCognitive Development Adolescence Psychology
Cognitive Development Adolescence Psychology
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
 
Main Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docxMain Java[All of the Base Concepts}.docx
Main Java[All of the Base Concepts}.docx
 
Digital Artefact 1 - Tiny Home Environmental Design
Digital Artefact 1 - Tiny Home Environmental DesignDigital Artefact 1 - Tiny Home Environmental Design
Digital Artefact 1 - Tiny Home Environmental Design
 
A Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdfA Independência da América Espanhola LAPBOOK.pdf
A Independência da América Espanhola LAPBOOK.pdf
 
Chapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptxChapter wise All Notes of First year Basic Civil Engineering.pptx
Chapter wise All Notes of First year Basic Civil Engineering.pptx
 
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
 
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
 
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxBeyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
 
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
 
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movieFilm vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
 
Your Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective UpskillingYour Skill Boost Masterclass: Strategies for Effective Upskilling
Your Skill Boost Masterclass: Strategies for Effective Upskilling
 
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdfLiberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
 
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skillsspot a liar (Haiqa 146).pptx Technical writhing and presentation skills
spot a liar (Haiqa 146).pptx Technical writhing and presentation skills
 
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPLAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
 
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit InnovationLeveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
 
How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17How to Make a Field Mandatory in Odoo 17
How to Make a Field Mandatory in Odoo 17
 
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
Traditional Musical Instruments of Arunachal Pradesh and Uttar Pradesh - RAYH...
 
How to deliver Powerpoint Presentations.pptx
How to deliver Powerpoint  Presentations.pptxHow to deliver Powerpoint  Presentations.pptx
How to deliver Powerpoint Presentations.pptx
 

Consumer rights

  • 1. Consumer’s Rights Work realized by: Alexandra Soares; nr2 Joana Silva; nr17 Marisa Dias; nr21
  • 2. Introduction  We choose this theme because it is a current topic. But also because we think that there are many people who don’t know their rights as consumers.  In this work we are going to talk about what is consumer, some consumer’s rights and the foundation of DECO.
  • 3. Consuming / Consumer Consuming • is the act of using goods or services in order to meet the needs. Consumer • is any person or entity that acquires a good or service for consumption.
  • 4. Some consumer’s rights  Right to protection of health and safety  Right to quality of goods or services  Right to protection of economic interests  Right to prevent and repair damage  Right to training and consumer education  Right to information for consumption  Right to representation and consultation  Right to legal protection and a accessible and ready justice
  • 5. DECO  Since Deco was founded in 1974, Portugal has undergone many changes not only in the political but also in the social and economic level, thus arousing the rights of consumers making the country now having a different mentality.  DECO provides various services to consumers, both taking the doubts about their rights in the information service, or making a claim for a defective product.
  • 6. What is DECO for? Inform and provide advice to the consumer Entities contacted claimed Denounce the harmful practices to the consumers’interests
  • 7. Available all consumers • Analyzes the complaints with a view to resolving the conflict consumer complaint and if necessary present to the authorities. Office of Consumer Support •Directory organized by topics with the questions most frequently asked by their members, where you will find simple answers to key consumer issues, and yet at the end of each answer helpful links. It has the support of DG SANCO and the Institute for Consumer SOS Consumer
  • 8. Available all consumers •Have available all of our rights as consumers Rights •Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa Contacts Lisbon Porto Évora Santarém Viana do Castelo Coimbra Faro
  • 9. Conclusion  It was an interesting work to do because we learned that certain rights and support did not know they existed.  With this work we hope to have got to know some of your rights as consumers, and where to seek support when you have questions or problems with you.