Consumer’s Rights discusses key rights of consumers such as the right to health and safety, quality goods/services, and protection of economic interests. It also outlines the founding and role of DECO, a Portuguese consumer protection organization established in 1974. DECO aims to inform consumers of their rights, handle complaints against companies, and advocate for consumers' interests by addressing harmful business practices. The document emphasizes that DECO provides various services and support to help educate and assist Portuguese consumers.

1. Consumer’s Rights
Work realized by:
Alexandra Soares; nr2
Joana Silva; nr17
Marisa Dias; nr21

2. Introduction
 We choose this theme because it is a current topic. But also
because we think that there are many people who don’t know
their rights as consumers.
 In this work we are going to talk about what is consumer,
some consumer’s rights and the foundation of DECO.

3. Consuming / Consumer
Consuming
• is the act of using goods or services in
order to meet the needs.
Consumer
• is any person or entity that acquires a
good or service for consumption.

4. Some consumer’s rights
 Right to protection of health and safety
 Right to quality of goods or services
 Right to protection of economic interests
 Right to prevent and repair damage
 Right to training and consumer education
 Right to information for consumption
 Right to representation and consultation
 Right to legal protection and a accessible and ready justice

5. DECO
 Since Deco was founded in 1974, Portugal has undergone many
changes not only in the political but also in the social and economic
level, thus arousing the rights of consumers making the country now
having a different mentality.
 DECO provides various services to consumers, both taking the
doubts about their rights in the information service, or making a claim
for a defective product.

6. What is DECO for?
Inform and provide advice to the consumer
Entities contacted claimed
Denounce the harmful practices to the
consumers’interests

7. Available all consumers
• Analyzes the complaints with a view to resolving the conflict
consumer complaint and if necessary present to the
authorities.
Office of Consumer Support
•Directory organized by topics with the questions most frequently
asked by their members, where you will find simple answers to
key consumer issues, and yet at the end of each answer helpful
links.
It has the support of DG SANCO and the Institute for Consumer
SOS Consumer

8. Available all consumers
•Have available all of our rights as consumers
Rights
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Contacts
Lisbon Porto
Évora
Santarém
Viana do
Castelo
Coimbra
Faro

9. Conclusion
 It was an interesting work to do because we learned that
certain rights and support did not know they existed.
 With this work we hope to have got to know some of
your rights as consumers, and where to seek support when
you have questions or problems with you.