The document discusses consumer rights in India. It defines consumer rights as the right to be informed about goods and services. It outlines the types of consumer rights which include protection from hazardous goods/services, right to information, free choice, participation in decision making, seeking redressal, and education. It discusses grounds for filing a complaint such as defective goods/services, unfair trade practices, excessive pricing, and hazardous goods. Consumers are entitled to relief such as removal of defects, replacement, refund, compensation, discontinuation of unfair practices, and more under the Consumer Protection Act of 1986.

1. CHENNAI
CONSUMER
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
RIGHTS IN INDIA
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
SUCHITRA BAI
Altacit Global
EMAIL
info@altacit.com
WEBSITE
www.altacit.com

2. INTRODUCTION
CHENNAI
• Consumer right is defined as 'the
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
right to be informed about the
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
BANGALORE
quality, quantity, potency, purity,
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
standard and price of goods or
Tel: +91 - 80 - 6546 2400
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
services, as the case may be, so as
to protect the consumer against
unfair trade practices'
EMAIL
info@altacit.com
WEBSITE
www.altacit.com

3. TYPES OF CONSUMER
RIGHTS
CHENNAI
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
a. The right to be protected from all types of
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
hazardous goods and services.
BANGALORE
Suite 920, Level 9,
b. The right to be fully informed about the
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
performance and quality of all goods and
Tel: +91 - 80 - 6546 2400
COIMBATORE
services.
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
c. The right to free choice of goods and services.
d. The right to be heard in all decision-making
processes related to consumer interests.
e. The right to seek redressal, whenever
EMAIL consumer rights have been infringed.
info@altacit.com
WEBSITE f. The right to complete consumer education.
www.altacit.com

4. CAVEAT EMPTOR RULE
CHENNAI
Age-old principle of law where buyers
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821 in commercial transactions are “to
beware” ie. the onus lies upon them to
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 ascertain the sanctity of the product.
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
This rule has, over the years, become
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
subject to disclosure requirements
imposed on sellers, as well as to any
other warranties / guarantees the seller
EMAIL
may provide.
info@altacit.com
WEBSITE
www.altacit.com

5. WHO IS A CONSUMER?
CHENNAI
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
• For the purpose of the Consumer Protection
Act, the word "Consumer" has been defined
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
BANGALORE
Suite 920, Level 9,
separately for "goods" and "services".
(A) For the purpose of "goods", a consumer
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
means a person belonging to the following
Tel: +91 - 80 - 6546 2400
COIMBATORE
categories:
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
One who buys or agrees to buy any goods for a
Tel: +91 - 422 – 6552921
consideration which has been paid or promised
or partly paid and partly promised or under
any system of deferred payment;
EMAIL
info@altacit.com
WEBSITE
www.altacit.com

6. Contd…
CHENNAI
3rd Floor, ‘Creative Enclave’,
• (B) For the purpose of "services", a "consumer"
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004. means a person belonging to the following
Tel: +91 - 44 - 2498 4821
BANGALORE
categories:
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
• One who hires or avails of any service or services
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 for a consideration which has been paid or
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
promised or partly paid and partly promised or
Coimbatore - 641018.
Tel: +91 - 422 – 6552921 under any system of deferred payment.
• It includes any beneficiary of such service other
than the one who actually hires or avails of the
service for consideration and such services are
EMAIL
availed with the approval of such person.
info@altacit.com
WEBSITE
www.altacit.com

7. GROUNDS FOR FILING
COMPLAINT
CHENNAI
3rd Floor, ‘Creative Enclave’,
• A complaint for infringement of consumer rights could be
148-150, Luz Church Road,
Mylapore, made under the following circumstances in the nearest
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821 designated consumer court:
BANGALORE
Suite 920, Level 9, a. The goods or services bought by a person or agreed to be
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
bought by a person suffer from one or more deficiencies or
Tel: +91 - 80 - 6546 2400
defects in any respect.
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
b. A trader or a service provider resorting to restrictive or
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
unfair trade practices.
c. A trader or a service provider charging a price in excess of
the price displayed on the goods or the price that had been
agreed upon between the parties or the price that had been
stipulated under any law in force
EMAIL
d. Goods or services that pose a hazard to the safety and life
info@altacit.com of a person offered for sale, knowingly or unknowingly,
WEBSITE
causing injury to health, safety or life.
www.altacit.com

8. RELIEF AVAILABLE TO
CONSUMER
CHENNAI
3rd Floor, ‘Creative Enclave’,
• Depending on the facts and circumstances, the
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004. Redressal Forums may give order for one or more
Tel: +91 - 44 - 2498 4821
BANGALORE
of the following relief.
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
• Removal of defects from the goods,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400
• Replacement of the goods;
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
• Refund of the price paid;
• Award of compensation for the loss or injury
Tel: +91 - 422 – 6552921
suffered;
• Removal of defects or deficiencies in the services;
• Discontinuance of unfair trade practices or
EMAIL
info@altacit.com restrictive trade practices or direction not to repeat
WEBSITE
www.altacit.com
them;

9. CONSUMER PROTECTION
ACT, 1986
CHENNAI
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
• An Act to provide for better protection
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821 of the interests of consumers and for
that purpose to make provision for the
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 establishment of consumer councils and
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
other authorities for the settlement of
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
consumers disputes and for matters
connected therewith.
EMAIL
info@altacit.com
WEBSITE
www.altacit.com

10. EXTENT AND COVERAGE OF
CONSUMER PROTECTION ACT
CHENNAI
3rd Floor, ‘Creative Enclave’,
• The Act applies to all goods and services unless
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004. specifically exempted by the Central Government.
Tel: +91 - 44 - 2498 4821
BANGALORE
• It covers all the sectors whether private, public or
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
cooperative.
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 • The provisions of the Act are compensatory in nature.
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
• The provisions of this Act are in addition to and not in
derogation of the provisions of any other law for the
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
time being in force.
• The Act envisages establishment of Consumer
Protection Councils at the Central and State levels,
EMAIL
whose main objects will be to promote and protect the
info@altacit.com rights of the consumers.
WEBSITE
www.altacit.com

11. STRUCTURE OF CONSUMER
PROTECTION ACT
CHENNAI
3rd Floor, ‘Creative Enclave’,
• The Act envisages a three- tier quasi-judicial
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004. machinery at the National, State and District
Tel: +91 - 44 - 2498 4821
BANGALORE
levels.
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
• National Consumer Disputes Redressal
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 Commission - known as "National Commission"
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
deals with complaints involving costs and
Coimbatore - 641018.
Tel: +91 - 422 – 6552921 compensation higher than Rs. 20 lakhs.
• State Consumer Disputes Redressal Commissions
- known as "State Commission.
• District Consumer Disputes Redressal Forums -
EMAIL known as "District Forum.
info@altacit.com
WEBSITE
www.altacit.com

12. JURISDICTION
CHENNAI
3rd Floor, ‘Creative Enclave’,
• If the cost of goods or services and compensation asked for is
148-150, Luz Church Road,
Mylapore, up to rupees five lakh ,then the complaint can be filed in the
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821 District Forum which has been notified by the State
BANGALORE
Suite 920, Level 9,
Government for the district where the cause of action has
Raheja Towers,
26-27, M G Road, arisen or where the opposite party resides. A complaint can
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 also be filed at a place where the branch office of the opposite
COIMBATORE
BB1, Park Avenue,
party is located.
# 48, Race Course Road,
Coimbatore - 641018. • If the cost of goods or services and compensation asked for is
Tel: +91 - 422 – 6552921
more than rupees five lakh , but less than rupees Twenty lakhs
then the complaint can be filed before the State Commission
notified by the State Government or Union Territory
Concerned.
• If the cost of goods or services and compensation asked for
EMAIL
info@altacit.com exceed rupees Twenty lakh then the complaint can be filed
WEBSITE before the National Commission at New Delhi.
www.altacit.com

13. CHENNAI
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
THANK YOU
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
EMAIL
info@altacit.com
WEBSITE
www.altacit.com