The document discusses consumer rights in India. It defines consumer rights as the right to be informed about goods and services. It outlines the types of consumer rights which include protection from hazardous goods/services, right to information, free choice, participation in decision making, seeking redressal, and education. It discusses grounds for filing a complaint such as defective goods/services, unfair trade practices, excessive pricing, and hazardous goods. Consumers are entitled to relief such as removal of defects, replacement, refund, compensation, discontinuation of unfair practices, and more under the Consumer Protection Act of 1986.
This document is a certificate certifying that Krish Jain, a 10th class student, successfully completed a social science project on "Consumer Awareness" under teacher and parent guidance. It includes Krish Jain's expressions of gratitude to his social science teacher and parents for their support. The project contains chapters on the definition of a consumer, consumer awareness, consumer rights and responsibilities, consumer exploitation, and consumer protection laws.
This document outlines the history and development of consumer protection and the consumer movement. It discusses consumer protection in ancient times under Kautilya's Arthasasthra. The first consumer cooperatives began in the 19th century in Britain and India. The modern consumer movement arose in the 1960s in India to promote consumer interests, protection, and education. Key organizations that advanced the movement are mentioned. The document also outlines achievements and ongoing challenges to make consumer protection laws more effective and ensure consumer organizations exist nationwide.
This document discusses consumer awareness and rights in India. It outlines the seven main rights of consumers: safety, information, choice, redress, education, healthy environment, and basic needs. It emphasizes the importance of consumer education and protection organizations in fighting exploitation of consumers in India related to issues like poverty, illiteracy, and ineffective laws. Finally, it provides tips for consumers to keep in mind when purchasing various products like food, drugs, clothes, gold, and more.
This document discusses consumer rights and protections. It outlines several key consumer rights, including the rights to safety, choice, and redress. It also discusses factors that can lead to consumer exploitation like limited information, supplies and competition. The document then provides an overview of consumer protection laws and mechanisms in place to protect consumers and promote fair business practices. These include laws against anti-competitive behavior and mergers that threaten competition.
CONSUMER RIGHTS AND AWARENESS PPT CLASS Xalisafwan909
The document discusses the consumer movement in India. It emerged in response to unethical business practices like adulteration, hoarding, and lack of consumer protections. Early consumer organizations engaged in advocacy and awareness campaigns. The passage of the Consumer Protection Act in 1986 established consumer councils and dispute resolution mechanisms. It aimed to protect consumers from exploitation through a compensatory rather than punitive approach. Major days like National Consumer Rights Day and World Consumer Rights Day commemorate consumer rights and the historic consumer movement.
The document summarizes consumer rights and responsibilities in India. It discusses that a consumer is defined as a person or organization that uses economic services or commodities. The Consumer Protection Act of 1986 was introduced to better protect consumer interests. The main objective of the Act is to provide simple and speedy redressal for consumer disputes. The Ministry of Consumer Affairs is subdivided into two departments, including the Department of Consumer Affairs, which handles consumer awareness campaigns and implementation of standards. The key consumer rights are the right to safety, information, choice, being heard, seeking redressal, and consumer education. Consumer responsibilities include keeping documentation of purchases, making reasonable claims, self-help where possible, and not being misled by advertisements.
This document discusses consumer rights in India. It defines a consumer and lists some duties of consumers. It outlines important days related to consumer rights such as National Consumer Rights Day and World Consumer Rights Day. It then explains the seven main consumer rights in India as established by the Consumer Protection Act of 1986 - the right to information, the right to safety, the right to choose, the right to be heard, the right to redressal, the right to consumer education, and the right to information. For each right, it provides a brief definition and discussion of the current status in India. It concludes by mentioning the Consumer Online Foundation, a non-profit focused on consumer welfare and rights in India.
The document discusses consumer protection and consumer rights. It defines consumers and discusses the importance of protecting consumers from exploitation through unfair trade practices. It outlines several key consumer rights like the right to safety, the right to be informed, and the right to choose. The document also discusses unfair and restrictive trade practices that harm consumers as well as the role of businesses, government, and consumers themselves in ensuring effective consumer protection.
This document is a certificate certifying that Krish Jain, a 10th class student, successfully completed a social science project on "Consumer Awareness" under teacher and parent guidance. It includes Krish Jain's expressions of gratitude to his social science teacher and parents for their support. The project contains chapters on the definition of a consumer, consumer awareness, consumer rights and responsibilities, consumer exploitation, and consumer protection laws.
This document outlines the history and development of consumer protection and the consumer movement. It discusses consumer protection in ancient times under Kautilya's Arthasasthra. The first consumer cooperatives began in the 19th century in Britain and India. The modern consumer movement arose in the 1960s in India to promote consumer interests, protection, and education. Key organizations that advanced the movement are mentioned. The document also outlines achievements and ongoing challenges to make consumer protection laws more effective and ensure consumer organizations exist nationwide.
This document discusses consumer awareness and rights in India. It outlines the seven main rights of consumers: safety, information, choice, redress, education, healthy environment, and basic needs. It emphasizes the importance of consumer education and protection organizations in fighting exploitation of consumers in India related to issues like poverty, illiteracy, and ineffective laws. Finally, it provides tips for consumers to keep in mind when purchasing various products like food, drugs, clothes, gold, and more.
This document discusses consumer rights and protections. It outlines several key consumer rights, including the rights to safety, choice, and redress. It also discusses factors that can lead to consumer exploitation like limited information, supplies and competition. The document then provides an overview of consumer protection laws and mechanisms in place to protect consumers and promote fair business practices. These include laws against anti-competitive behavior and mergers that threaten competition.
CONSUMER RIGHTS AND AWARENESS PPT CLASS Xalisafwan909
The document discusses the consumer movement in India. It emerged in response to unethical business practices like adulteration, hoarding, and lack of consumer protections. Early consumer organizations engaged in advocacy and awareness campaigns. The passage of the Consumer Protection Act in 1986 established consumer councils and dispute resolution mechanisms. It aimed to protect consumers from exploitation through a compensatory rather than punitive approach. Major days like National Consumer Rights Day and World Consumer Rights Day commemorate consumer rights and the historic consumer movement.
The document summarizes consumer rights and responsibilities in India. It discusses that a consumer is defined as a person or organization that uses economic services or commodities. The Consumer Protection Act of 1986 was introduced to better protect consumer interests. The main objective of the Act is to provide simple and speedy redressal for consumer disputes. The Ministry of Consumer Affairs is subdivided into two departments, including the Department of Consumer Affairs, which handles consumer awareness campaigns and implementation of standards. The key consumer rights are the right to safety, information, choice, being heard, seeking redressal, and consumer education. Consumer responsibilities include keeping documentation of purchases, making reasonable claims, self-help where possible, and not being misled by advertisements.
This document discusses consumer rights in India. It defines a consumer and lists some duties of consumers. It outlines important days related to consumer rights such as National Consumer Rights Day and World Consumer Rights Day. It then explains the seven main consumer rights in India as established by the Consumer Protection Act of 1986 - the right to information, the right to safety, the right to choose, the right to be heard, the right to redressal, the right to consumer education, and the right to information. For each right, it provides a brief definition and discussion of the current status in India. It concludes by mentioning the Consumer Online Foundation, a non-profit focused on consumer welfare and rights in India.
The document discusses consumer protection and consumer rights. It defines consumers and discusses the importance of protecting consumers from exploitation through unfair trade practices. It outlines several key consumer rights like the right to safety, the right to be informed, and the right to choose. The document also discusses unfair and restrictive trade practices that harm consumers as well as the role of businesses, government, and consumers themselves in ensuring effective consumer protection.
The document discusses consumer rights in India. It defines a consumer and consumer rights. The government of India has provided six main rights to consumers under the Consumer Protection Act: right to safety, right to information, right to choose, right to be heard, right to seek redressal, and right to consumer education. Each right is then briefly described.
This document discusses consumer rights in India. It provides information on the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for resolving consumer disputes at the national, state, and district levels. The document also outlines some of the key rights that consumers have, such as the right to safety, the right to be informed, the right to choose, and the right to seek redressal against unfair business practices. It emphasizes the importance of consumer education so that people understand their rights and can make informed purchasing decisions.
The document discusses consumer rights and responsibilities in India. It provides definitions of a consumer and consumerism. It outlines the key government ministry and departments responsible for consumer affairs in India. The National Consumer Protection Act of 1986 established a three-tier quasi-judicial system for consumer dispute resolution. The act defined six rights for consumers: safety, to be informed, to choose, to be heard, to seek redressal, and to consumer education. The objectives of consumer protection and awareness in India are also summarized.
Consumer protection laws regulate relationships between businesses and consumers regarding the sale of goods and services. They aim to prevent fraud and protect consumer rights. Government agencies in many countries work to enforce these laws and handle consumer complaints. In India, separate consumer dispute resolution forums exist in each district to provide a simple, inexpensive process for consumers to file complaints. The UK and EU also have various agencies and laws to promote fair business practices and resolve consumer issues.
Consumerism refers to the idea that increasing consumption of goods and services is desirable for well-being and happiness. It also refers to social movements that aim to protect consumer rights against unfair business practices. The document discusses various ways consumers can be exploited, including higher prices, adulterated goods, duplicates, artificial scarcity, and false advertising. It emphasizes the importance of consumer protection laws and organizations in educating consumers and ensuring their rights are upheld by businesses and government. The Consumer Protection Act of 1986 established a three-tier system in India to protect consumers from defective products and unfair trade practices.
This document discusses consumer exploitation in India. It notes that consumer exploitation occurs when producers act selfishly for their own benefit at the expense of consumers, especially illiterate or unaware consumers. The key causes of consumer exploitation in India include consumer illiteracy and ignorance, lack of consumer organization, spurious goods, deceptive advertising, and unethical business practices. The Consumer Protection Act of 1986 established consumer courts in India to allow consumers to file complaints against businesses. The rights of consumers include safety, information, choice, participation in decision making, redressal of grievances, and education. Both consumers and businesses have corresponding duties under the law.
This document discusses consumer rights and the consumer movement in India. It notes that consumers face exploitation due to unequal market situations and lack of enforcement. This led to the formation of consumer organizations to raise awareness and help consumers seek redressal. The document outlines various types of consumer exploitation, rights that consumers have, and the multi-tier system established by the Consumer Protection Act to hear consumer complaints. It emphasizes the importance of standardization, education efforts, and continued participation to strengthen consumer protections in India.
Our basic rights as consumer according to COPRA. Consumer duties. General information related to it and where to seek justice in the case any of these is violated.
Consumer protection is needed to educate consumers so they can make informed decisions. Consumer education ensures consumers understand their rights and companies are held accountable. However, consumers often lack awareness of their rights and are vulnerable to exploitation. To address this, national action plans aim to strengthen consumer forums and undertake awareness programs. The "Jago Grahak Jago" campaign uses various media to educate consumers on their rights and duties. It is recommended that consumer education be mandatory in schools and that materials be distributed locally to increase awareness of consumer rights and responsibilities.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for dispute resolution. The document also details important consumer rights like the right to be heard, choose, safety, redressal, and education. It notes that consumers can seek justice through consumer forums and courts established under the Act.
The document discusses the history and operations of consumer organizations, noting that the first such organization, the International Organisation of Consumers Unions, was established in 1960 and that now organizations like Consumers International advocate for consumer rights and interests through campaigns and protests. It also lists major consumer organizations around the world and some of the basic rights that consumer organizations seek to protect for individuals.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for consumer disputes resolution. The document also details important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education.
Satyam, a 10th grade student, completed a school project on consumer rights in India under the supervision of his social science teacher. The project included an introduction defining consumer rights and protections, a discussion of some key consumer rights according to Indian law including the right to information, choice, redressal, safety, and representation. It also presented a case study analyzing a landmark 1997 court case where parents sued a hospital for medical negligence resulting in their child becoming vegetative. The court ruled in favor of the parents and child, establishing an important precedent regarding consumer rights and compensation. The project concluded that India has established consumer protection laws and forums to help citizens seek redressal for unfair marketplace practices in a timely and affordable manner.
This document discusses consumer awareness and consumer rights in India. It defines what a consumer is, outlines common consumer issues and protections. It discusses the consumer movement in India which started in the 1960s to protect consumers from exploitation. It also summarizes the Consumer Protection Act of 1986 and provides tips for being an informed consumer such as being aware of product standards, reading labels, and requesting receipts.
This document discusses the consumer movement in India. It notes that consumers participate in markets by purchasing goods and services, but are also subject to exploitation through unfair trade practices. Over time, consumer dissatisfaction grew with issues like adulterated goods and false information, leading to the establishment of organizations to protect consumer rights, both internationally and in India through laws like the Consumer Protection Act. The document outlines some of the key rights that consumers have, as well as limitations of consumer protection. It emphasizes the important role consumers can play through active involvement in the movement.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
This document discusses consumer rights and protections in India. It defines key terms like consumer, producer, and outlines 7 basic consumer rights: safety, information, choice, hearing, redressal, education. It summarizes the history of the consumer movement in India and the enactment of the landmark Consumer Protection Act of 1986 which established consumer dispute redressal councils. National Consumer Rights Day and World Consumer Rights Day are also briefly mentioned.
The document summarizes the Consumer Protection Act of 1986 in India. The Act seeks to protect consumer interests from unfair business practices through various means like establishing consumer councils, providing dispute resolution authorities, and outlining penalties for violations. It describes the objectives of consumer councils, remedial actions that can be taken, and the three-tier structure for resolving consumer disputes - district forums, state commissions, and a national commission to handle higher value and appeals cases.
This document discusses consumer rights in India. It defines consumer rights as the right to information about goods and services. It outlines several key consumer rights including the right to safety, information, choice, participation in decision making, seeking redressal when rights are violated, and consumer education. It describes India's Consumer Protection Act of 1986 and circumstances under which consumer complaints can be filed. It also discusses challenges faced by consumers in India in having their rights upheld and the responsibilities of businesses, government, and consumers themselves in protecting consumer interests.
1) The modern consumer movement began in the 1960s with organizations like "The Consumers' Association" in Britain advocating for consumer rights and protections.
2) In the US, President John F Kennedy declared consumers have four basic rights: the right to safety, to be informed, to choose, and to be heard.
3) An additional organization, "Consumers International", later added four more consumer rights: the right to satisfaction of basic needs, the right to redress, the right to consumer education, and the right to a healthy environment.
The document discusses consumer rights in India. It defines a consumer and consumer rights. The government of India has provided six main rights to consumers under the Consumer Protection Act: right to safety, right to information, right to choose, right to be heard, right to seek redressal, and right to consumer education. Each right is then briefly described.
This document discusses consumer rights in India. It provides information on the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for resolving consumer disputes at the national, state, and district levels. The document also outlines some of the key rights that consumers have, such as the right to safety, the right to be informed, the right to choose, and the right to seek redressal against unfair business practices. It emphasizes the importance of consumer education so that people understand their rights and can make informed purchasing decisions.
The document discusses consumer rights and responsibilities in India. It provides definitions of a consumer and consumerism. It outlines the key government ministry and departments responsible for consumer affairs in India. The National Consumer Protection Act of 1986 established a three-tier quasi-judicial system for consumer dispute resolution. The act defined six rights for consumers: safety, to be informed, to choose, to be heard, to seek redressal, and to consumer education. The objectives of consumer protection and awareness in India are also summarized.
Consumer protection laws regulate relationships between businesses and consumers regarding the sale of goods and services. They aim to prevent fraud and protect consumer rights. Government agencies in many countries work to enforce these laws and handle consumer complaints. In India, separate consumer dispute resolution forums exist in each district to provide a simple, inexpensive process for consumers to file complaints. The UK and EU also have various agencies and laws to promote fair business practices and resolve consumer issues.
Consumerism refers to the idea that increasing consumption of goods and services is desirable for well-being and happiness. It also refers to social movements that aim to protect consumer rights against unfair business practices. The document discusses various ways consumers can be exploited, including higher prices, adulterated goods, duplicates, artificial scarcity, and false advertising. It emphasizes the importance of consumer protection laws and organizations in educating consumers and ensuring their rights are upheld by businesses and government. The Consumer Protection Act of 1986 established a three-tier system in India to protect consumers from defective products and unfair trade practices.
This document discusses consumer exploitation in India. It notes that consumer exploitation occurs when producers act selfishly for their own benefit at the expense of consumers, especially illiterate or unaware consumers. The key causes of consumer exploitation in India include consumer illiteracy and ignorance, lack of consumer organization, spurious goods, deceptive advertising, and unethical business practices. The Consumer Protection Act of 1986 established consumer courts in India to allow consumers to file complaints against businesses. The rights of consumers include safety, information, choice, participation in decision making, redressal of grievances, and education. Both consumers and businesses have corresponding duties under the law.
This document discusses consumer rights and the consumer movement in India. It notes that consumers face exploitation due to unequal market situations and lack of enforcement. This led to the formation of consumer organizations to raise awareness and help consumers seek redressal. The document outlines various types of consumer exploitation, rights that consumers have, and the multi-tier system established by the Consumer Protection Act to hear consumer complaints. It emphasizes the importance of standardization, education efforts, and continued participation to strengthen consumer protections in India.
Our basic rights as consumer according to COPRA. Consumer duties. General information related to it and where to seek justice in the case any of these is violated.
Consumer protection is needed to educate consumers so they can make informed decisions. Consumer education ensures consumers understand their rights and companies are held accountable. However, consumers often lack awareness of their rights and are vulnerable to exploitation. To address this, national action plans aim to strengthen consumer forums and undertake awareness programs. The "Jago Grahak Jago" campaign uses various media to educate consumers on their rights and duties. It is recommended that consumer education be mandatory in schools and that materials be distributed locally to increase awareness of consumer rights and responsibilities.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for dispute resolution. The document also details important consumer rights like the right to be heard, choose, safety, redressal, and education. It notes that consumers can seek justice through consumer forums and courts established under the Act.
The document discusses the history and operations of consumer organizations, noting that the first such organization, the International Organisation of Consumers Unions, was established in 1960 and that now organizations like Consumers International advocate for consumer rights and interests through campaigns and protests. It also lists major consumer organizations around the world and some of the basic rights that consumer organizations seek to protect for individuals.
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for consumer disputes resolution. The document also details important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education.
Satyam, a 10th grade student, completed a school project on consumer rights in India under the supervision of his social science teacher. The project included an introduction defining consumer rights and protections, a discussion of some key consumer rights according to Indian law including the right to information, choice, redressal, safety, and representation. It also presented a case study analyzing a landmark 1997 court case where parents sued a hospital for medical negligence resulting in their child becoming vegetative. The court ruled in favor of the parents and child, establishing an important precedent regarding consumer rights and compensation. The project concluded that India has established consumer protection laws and forums to help citizens seek redressal for unfair marketplace practices in a timely and affordable manner.
This document discusses consumer awareness and consumer rights in India. It defines what a consumer is, outlines common consumer issues and protections. It discusses the consumer movement in India which started in the 1960s to protect consumers from exploitation. It also summarizes the Consumer Protection Act of 1986 and provides tips for being an informed consumer such as being aware of product standards, reading labels, and requesting receipts.
This document discusses the consumer movement in India. It notes that consumers participate in markets by purchasing goods and services, but are also subject to exploitation through unfair trade practices. Over time, consumer dissatisfaction grew with issues like adulterated goods and false information, leading to the establishment of organizations to protect consumer rights, both internationally and in India through laws like the Consumer Protection Act. The document outlines some of the key rights that consumers have, as well as limitations of consumer protection. It emphasizes the important role consumers can play through active involvement in the movement.
The document discusses consumer rights and protection in India. It defines who a consumer is, outlines their key duties and factors that lead to their exploitation. It describes the consumer movement in India, important laws like the Consumer Protection Act 1986, and rights such as the right to information, choice and safety. It emphasizes the need for consumer education and explains where consumers can seek redressal, usually through the three-tier consumer court system operating at the district, state and national levels in India.
This document discusses consumer rights and protections in India. It defines key terms like consumer, producer, and outlines 7 basic consumer rights: safety, information, choice, hearing, redressal, education. It summarizes the history of the consumer movement in India and the enactment of the landmark Consumer Protection Act of 1986 which established consumer dispute redressal councils. National Consumer Rights Day and World Consumer Rights Day are also briefly mentioned.
The document summarizes the Consumer Protection Act of 1986 in India. The Act seeks to protect consumer interests from unfair business practices through various means like establishing consumer councils, providing dispute resolution authorities, and outlining penalties for violations. It describes the objectives of consumer councils, remedial actions that can be taken, and the three-tier structure for resolving consumer disputes - district forums, state commissions, and a national commission to handle higher value and appeals cases.
This document discusses consumer rights in India. It defines consumer rights as the right to information about goods and services. It outlines several key consumer rights including the right to safety, information, choice, participation in decision making, seeking redressal when rights are violated, and consumer education. It describes India's Consumer Protection Act of 1986 and circumstances under which consumer complaints can be filed. It also discusses challenges faced by consumers in India in having their rights upheld and the responsibilities of businesses, government, and consumers themselves in protecting consumer interests.
1) The modern consumer movement began in the 1960s with organizations like "The Consumers' Association" in Britain advocating for consumer rights and protections.
2) In the US, President John F Kennedy declared consumers have four basic rights: the right to safety, to be informed, to choose, and to be heard.
3) An additional organization, "Consumers International", later added four more consumer rights: the right to satisfaction of basic needs, the right to redress, the right to consumer education, and the right to a healthy environment.
As a consumer, we are protected against market malpractices, illegal trade practices and exploitation in various forms through six important Indian Consumer Rights. In a growing economy like our country, it isn’t unusual for us to face these abuses mostly due to aggressive competition among a multitude of products and services. To lean more visit http://www.instaremedy.com/
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This document provides an overview of consumer protection laws in India. It defines key terms like consumer and consumer rights. It describes the objectives of consumer protection like the right to safe goods and redressal. It outlines the three-tier structure of consumer protection councils at national, state and district levels, and redressal agencies like district forums, state and national commissions. It details the composition, jurisdiction and powers of these redressal bodies. The document also explains the process for filing consumer complaints and potential remedies.
The document discusses consumer protection laws and rights. It defines key terms like consumer, consumer protection, and deceptive/unfair practices. It outlines several rights that consumers have including the right to basic needs, safety, information, choice, representation, redress, and education. It discusses the government agencies responsible for enforcing consumer protection and actual cases that have occurred involving products like Chinese milk and recalled toys.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objective of providing speedy redressal to consumer disputes. It defines who constitutes a consumer and outlines the various rights of consumers. It also describes the three-tier structure of the redressal agencies consisting of district forums, state commissions and a national commission to hear consumer complaints. Finally, it presents three case studies where the redressal agencies ruled in favor of the consumers.
The document summarizes the key reasons for enacting the Consumer Protection Act in India in 1986. It notes that previously, consumer rights were not well protected under the doctrine of caveat emptor. It also cites issues like collective bargaining by sellers, multiple existing consumer laws, and barriers to litigation that necessitated stronger consumer protection. The act aims to provide better protection of consumer interests through consumer councils and other authorities to enable easier redressal of consumer disputes.
Disney Consumer Products faces pressure to make its food offerings more nutritious as childhood obesity rises. It analyzes the children's food market and observes mothers associate Disney with high quality and magic. Disney develops nutrition guidelines and product development decisions to create healthier foods that are portion controlled, reduced in fat/sugar but still fun and tasty. It partners with Imagination Farms and Kroger to license characters to fresh produce and distribute through retailers. Recommendations include new characters, linking Disney programs to healthy foods, improved packaging with nutrition facts, and campaigns educating parents on benefits of healthy foods.
Consumer Education- Rights and ResponsibilitiesEric Indie
The document discusses key topics related to consumer rights and responsibilities including:
- The eight basic rights of consumers
- The seven types of consumers
- Government agencies concerned with consumer protection
- Characteristics of wise consumers including critical awareness, active response, and social concern
It provides questions to test understanding of these topics and assess if participants exhibit characteristics of wise consumers. Scoring rubrics are also included to evaluate knowledge, application, and appreciation of consumer rights and responsibilities.
Consumer Rights Act 2015 - Will You Be Ready?Virtual College
The Consumer Rights Act makes important changes to legislation that will affect every business that deals with consumers. These important changes, coming into effect on 1st October 2015, present a tremendous opportunity for you to review your practices and procedures.
Consumer education is a phase of educating people for living. It can be acquired through formal education in schools and other recognized learning institutions. It can also be gained through community discussions, group meetings, and informal education. Consumer education teaches people where and how to buy products, when to buy, and how to make the best use of purchases to get the greatest value. It also relates to imparting knowledge about consumer rights, consumer law, and product and quality standards.
The document discusses consumer protection in e-commerce. It defines consumer rights and important rights that should be protected like health and safety, right to information, right to redress grievances. It also discusses types of consumer exploitation like misleading advertisements and unfair/restrictive trade practices. It talks about the role of businesses, government and consumers in effective consumer protection. It analyzes issues in protecting consumer rights in e-commerce and proposes measures to address legal rights in the e-business environment.
The document outlines the Consumer Protection Act of 1986 in India, which was enacted to better protect consumer interests and establishes consumer dispute redressal agencies at the district, state, and national levels to hear complaints regarding defective goods, deficient services, or unfair trade practices. It defines key terms like "complaint", "consumer", "defect", and "deficiency" and describes the process for filing complaints and types of relief available to consumers if a complaint is proven.
Consumer protection laws are designed to ensure fair competition and the free flow of truthful information in the marketplace.
The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for all types of consumers.
This document summarizes consumer rights and protections in India related to unfair trade practices and food adulteration. It outlines the Consumer Protection Act of 1986, which was enacted to protect consumer interests and establish councils to settle disputes. The objectives of the Central and State Councils are described, including the rights to protection from hazardous products, access to product information, and redress against unfair practices. Common types and methods of detecting adulteration in foods like rice, wheat, pulses, milk, ghee, and spices are then explained. The document concludes by describing where to lodge complaints about adulteration.
Some Indian consumer goods companies face inventory conflicts, with some locations overstocked while others are out of stock. Case studies showed how Godrej Interio, Godrej Megasari, and Bajaj Electricals improved inventory management. Godrej Interio increased on-time delivery to 98% and order growth to 25% annually. Godrej Megasari reduced retailer inventory 41% while improving availability to 100%, and increased warehouse availability and returns on capital employed. Bajaj Electricals doubled reach and added 40% new SKUs, with secondary sales up over 50%.
The document discusses key aspects of patent law in India including:
1. What a patent is and the rights it confers on the owner.
2. The main laws governing patents in India - The Patents Act of 1970 and Patents Rules of 2003.
3. Important cases related to compulsory licensing of drugs that impacted access to medicines.
1. The document discusses the criminal liability of companies/corporations under Indian law.
2. It notes that a company can be criminally liable for acts committed by employees based on factors like the seriousness of the crime and compliance measures in place.
3. Punishments for companies found criminally liable include fines, restitution, and probation under court supervision.
The document discusses different types of easements, which is a right to use another's real property. It describes an easement as allowing one landowner, known as the dominant estate, to use the land of another landowner, called the servient estate, for a specific purpose without owning the land. The document outlines various kinds of easements including rights-of-way, easements of support, easements of light and air, affirmative and negative easements, private and public easements, express and implied easements, easements by necessity, and easements by prior use. It provides addresses for the company's offices in Chennai, Bangalore and Coimbatore.
An easement is a certain right to use the real property of another without possessing it, such as a right-of-way over another's land. There must be a dominant estate that benefits from the easement and a servient estate that bears the burden. Easements can be affirmative or negative, private or public, express or implied, and established by necessity, prior use, or other legal means. Five elements are required to establish an easement by prior use.
The document provides information about AltaCit, including its locations in Chennai, Bangalore, and Coimbatore with contact details. It discusses the introduction to trusts, persons involved in trusts such as the settlor, trustee, and beneficiary. It also describes the creation of trusts according to the Indian Trusts Act of 1882 and mentions some of the main instruments and types of trusts.
This document discusses key aspects of shareholders' agreements in India such as:
1) Shareholders' agreements govern the relationship between shareholders and matters related to company management. They allow shareholders to define rights, obligations, and dispute resolution mechanisms.
2) Common clauses in shareholders' agreements relate to board representation, veto rights, financing obligations, share transfer restrictions, and defined obligations of shareholders.
3) Indian law permits mechanisms like rights of first refusal, rights of first offer, drag-along rights, and buyback rights to regulate share transfers between shareholders.
4) Minority shareholder participation is not ensured by law but can be provided through contractual agreements between shareholders.
The document discusses key aspects of shareholders' agreements in India such as:
1) Shareholders' agreements govern the relationship between shareholders and management control of a company.
2) They define the rights and obligations of shareholders regarding matters like director appointments, veto powers, and share transfers.
3) Common clauses in Indian shareholders' agreements restrict share transfers, provide veto rights to some shareholders, and determine board representation.
A mortgage is a loan secured by real property through the use of a mortgage note and granting of a mortgage. It involves the transfer of an interest in a specifically identified immovable property from the mortgagor to the mortgagee for the purpose of securing repayment of a loan. There are different types of mortgages that vary based on factors like possession and title transfer of the mortgaged property.
The document provides information about Altacit, an estate planning firm with offices in Chennai, Bangalore and Coimbatore. It lists the key steps in the estate planning process as relationship establishment, information gathering, determining the client's financial status, drawing out a transfer plan, implementing the plan, and regularly reviewing the plan. It also outlines some of the risks and benefits of estate planning.
The document provides information about an estate planning firm called Altacit. It lists their office addresses and contact details in Chennai, Bangalore and Coimbatore. Estate planning helps arrange for transfer of assets after death, minimize taxes, and assign guardians. It involves tools like wills, trusts, gifts and powers of attorney. The estate planning process involves understanding a client's situation and developing a customized plan.
The document discusses key aspects of the National Building Code of India including its purpose of regulating building construction, provisions for fire safety, structural design, lifts, plumbing, and other building services. It provides guidelines for construction materials, structural stability, health, and safety in accordance with Bureau of Indian Standards codes.
The document discusses Lok Adalat, an alternative dispute resolution system developed in India. It provides addresses and contact details for Lok Adalat locations in Chennai, Bangalore, and Coimbatore. It then summarizes the constitution, workings, focus, nature of cases handled, and examples of state legal authorities that organize Lok Adalats in India.
This document provides information about easements, including:
1. Easements are rights to use another's property and can be created by grant, prescription, custom, or necessity. There must be a dominant and servient property.
2. Easements can be express (created by a legal document) or implied based on prior use. Types include affirmative (right to use property) and negative (right to prevent uses).
3. Characteristics of easements include the right benefiting the dominant property and different ownership of dominant and servient properties. Easements do not transfer ownership of land.
Legal action agaisnt credit card defaultersAltacit Global
The document discusses legal action that is permissible against credit card payment defaulters in India. It provides addresses and contact information for the Altacit Global law firm in Chennai, Bangalore, and Coimbatore. It then summarizes Indian laws regarding credit cards, debt collection, and the difference between civil and criminal cases for non-payment of credit card dues. Guidelines from the Reserve Bank of India on credit card terms and debt collection are also discussed. Recent high court judgments that prevent criminal cases from being filed in civil disputes like credit card debt are summarized.
This document discusses the relationship between competition laws and intellectual property rights. It provides context on the objectives of competition laws such as preventing anti-competitive practices and abuse of dominant positions. It also outlines the nature and intent of intellectual property rights. The document then examines how competition laws can be applied in areas where intellectual property rights extend beyond their intended scope, such as limiting excessive market power or restricting unreasonable conditions. Key sections of the Indian Competition Act relating to anti-competitive agreements and treatment of intellectual property rights are also analyzed.
The document provides information about Altacit, an intellectual property firm, including their office addresses and contact details. It then discusses various topics related to patents, including the meaning of a patent, patent pools, the patent pool process, benefits of patent pools, the definition and objective of antitrust laws, and examples of relevant case laws on antitrust like United States v. Trans-Missouri Freight Association and Chicago Board of Trade v. United States.
1. A John Doe injunction is an ex parte remedy sought in anticipation of copyright infringement by unknown defendants to prevent infringement and avoid delay in justice.
2. It is used internationally to enforce intellectual property rights and was first used in India in 2002 against unauthorized broadcasting of the FIFA World Cup.
3. John Doe orders have been issued in India against the manufacture and sale of counterfeit goods and unauthorized posting of copyrighted content online.
The document discusses the relationship between competition laws and intellectual property rights (IPRs) in India. It provides context on the objectives of competition laws such as preventing anti-competitive practices and abuse of dominant positions. It then discusses the nature and intent of IPRs, noting they provide exclusive rights but are exceptions to free competition rules. The document outlines how competition laws can apply to IPRs to prevent extension of monopoly power beyond the scope of protection. It analyzes relevant sections of the Competition Act relating to anti-competitive agreements and treatment of IPRs.
This document discusses the rights of minors under intellectual property laws. It provides addresses and contact information for the law firm Altacit Global in Chennai, Bangalore, and Coimbatore. It then summarizes the key types of intellectual property including patents, industrial designs, trademarks, and geographical indications. For each type of IP, it provides the definition and outlines who is eligible to file for protection. It also discusses rights of minors in contracts for artistic or creative services, as well as exceptions under North Carolina law for employment contracts in entertainment fields including movies, music, theater, and sports.
The document discusses the process of trademark rectification in India. It explains that rectification allows correcting errors or omissions in trademark registrations. An aggrieved party can file a rectification petition. The registry notifies the registered proprietor and matters proceed through evidence filing and a final hearing. Orders are appealable to the Intellectual Property Appellate Board.
The document outlines key details from the draft Unmanned Aircraft System Rules, 2020 released by the Directorate General of Civil Aviation (DGCA) of India. Some of the major points covered in the draft rules include requiring prior authorization for manufacturing, importing, owning and operating drones; eligibility conditions for authorization; insurance requirements; rules around carrying payloads and restrictions on photography; and the framework for establishing drone ports and corridors. The document also discusses definitions related to unmanned aircraft systems and drones, categories of drones based on weight, and potential future areas where drones may be used such as for BVLOS (Beyond Visual Line of Sight) operations and delivery of goods.
The document discusses the issue of sexual harassment during work from home arrangements brought about by the COVID-19 pandemic. It notes that while employees are physically at home, they are still considered to be in the workplace as per law. Virtual forms of harassment can include inappropriate clothing or behavior during video calls, sending unwanted pictures, or demanding late night calls from female employees. Maintaining professional standards of conduct and being sensitive to how actions could make others uncomfortable are important to prevent virtual harassment during the pandemic.
Information technology guidelines for intermediaries and digital media ethics...Altacit Global
The document provides an overview of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 notified in India.
The key points are:
1. The Rules regulate intermediaries, social media intermediaries, publishers of news/current affairs content, and online curated content publishers.
2. For intermediaries, the Rules prescribe due diligence requirements around user notifications, content takedowns, grievance redressal etc.
3. Significant social media intermediaries must comply with additional obligations regarding local presence, identification of originators, monthly compliance reports etc.
Returns and refunds consumer protection actAltacit Global
This document provides information on the Consumer Protection Act 2019 in India including key definitions, rights of consumers, refund and cancellation policies, and product liability. It discusses that the Act aims to protect consumer interests and provide effective resolution of disputes. Some key points covered include definitions of consumer and consumer rights, time limits for returns, no-cost returns, and provisions for product manufacturer liability for defects. Contact information is also provided for multiple locations of the company.
This document discusses the rights of the unborn child under various statutes in India. It summarizes key provisions from several acts and codes:
- The Limitation Act 1953 considers an unborn child as a minor for the purposes of filing legal claims.
- The Indian Succession Act 1925 defines a minor as under 18, implying an unborn child is also considered a minor.
- The Indian Penal Code 1860 criminalizes causing miscarriage or death of an unborn child in certain situations.
- The Hindu Succession Act 1956 grants an unborn child equal inheritance rights as a born child for intestate succession.
The document analyzes how different laws in India implicitly or explicitly recognize various rights
This document provides contact information for various offices of Altacit, an organization based in India. It then discusses the grounds for divorce under Hindu marriage law in India. The key grounds covered are adultery, cruelty, desertion, conversion, insanity, renunciation, and presumption of death. Examples are provided for what constitutes each ground. It is noted that leprosy and venereal diseases were removed as grounds in 2015 at the suggestion of the UN.
This document provides information about alimony laws in India. It defines alimony as the right to receive maintenance after divorce. The main purposes of alimony are to prevent unfair financial impacts of divorce and allow a spouse to maintain their standard of living. The two types of alimony are interim and permanent. When determining alimony amounts, courts consider factors like earnings, marriage length, misconduct, and standard of living. Alimony is governed by different laws for Hindus, Muslims and other religions.
This document discusses different types of patent licensing. It defines patent licensing as granting permission to a third party to use, sell, and benefit from a patented invention in exchange for royalty payments. There are several types of patent licenses: exclusive licenses grant all rights except title to one licensee; non-exclusive licenses allow a patent owner to grant rights to multiple parties; sub-licenses are granted by licensees to third parties; and cross-licenses allow an exchange of licenses between companies. The document also discusses advantages like risk transfer and access to global markets, as well as challenges like loss of control and difficulty finding licensees.
This document summarizes surrogacy laws in India. It begins by defining surrogacy and explaining the different types, including traditional vs gestational and altruistic vs commercial. It then discusses the history and origins of surrogacy and assisted reproductive technology. The document analyzes India's Assisted Reproductive Technology Regulation Bill of 2010 and 2016, highlighting relevant sections that regulate surrogacy clinics, create oversight boards, ban commercial surrogacy, and penalize violations. Both the pros and cons of the bills are discussed. While banning commercial surrogacy aims to reduce exploitation, it also limits an industry that boosts India's economy. The conclusion acknowledges this is a start but flaws need addressing before the bill becomes law.
This document provides information about IRS Form W-9, including how it is used, how to complete it, acceptable filing methods, and its role in the tax filing process for independent contractors and self-employed individuals. Form W-9 is used by businesses to request taxpayer identification information from contractors to file 1099-MISC tax forms. It can be completed on paper or electronically, and helps payees avoid backup withholding by certifying they are not subject to it. Completing a W-9 is the first step for self-employed workers to have their tax returns filed.
Tamilnadu regulation of rights and responsibilities of landlords and tenants ...Altacit Global
The document discusses the key aspects of the Tamil Nadu Regulation of Rights and
Responsibilities of Landlords and Tenants Act 2017, which was enacted to regulate rental
housing in the state. Some key points include:
- It mandates all tenancy agreements to be in writing and registered with the Rent Authority.
- It applies to existing tenancies which must be registered within 90 days.
- It aims to facilitate landlords and tenants and provide affordable housing for all, given Tamil
Nadu's high rate of urbanization and rental housing.
Requirements for operation of civil remotely piloted aircraft systemAltacit Global
The document summarizes India's new Drone Regulation policy released by the Directorate General of Civil Aviation (DGCA) in August 2018. Some key points:
- The policy provides requirements for operating civil remotely piloted aircraft (drones), including obtaining operator permits and unique identification numbers.
- It establishes eligibility criteria for drone pilots, categories of drones based on weight, and restricted "red" and regulated "yellow" zones for drone flights.
- Violations can result in penalties like permit cancellations or legal action under the Indian Penal Code, with imprisonment and fines outlined in the Aircraft Act of 1934.
The regulation aims to legalize and standardize drone usage in India for the first time
Rights of employees under insolvent companiesAltacit Global
This document provides contact details for various offices of a company called Altacit located across different cities in India. It also provides the company's email address and website. The subsequent paragraphs discuss provisions of the Insolvency and Bankruptcy Code, 2016 (IBC) related to the rights of employees under the code. It defines key terms like financial creditor, operational creditor, financial debt and operational debt. It explains that employees are considered operational creditors under IBC and unpaid salaries would be treated as operational debt. It discusses the process for initiation of Corporate Insolvency Resolution Process by an operational creditor as provided in the code.
The document discusses the doctrine of originality in copyright. It provides details on the tests used to determine if a work is original and eligible for copyright protection including the sweat of the brow test, modicum of creativity test, and skill and judgement test. It also outlines the requirements for originality which include independent creation by the author with a minimal level of creativity. Indian law focuses on whether the author exercised skill and judgement in creating the work.
This document outlines the process for restoring a lapsed patent in India. It discusses how a patent owner can file an application for restoration within 18 months of the patent lapsing due to non-payment of renewal fees. The application must show the failure to pay was unintentional and there has been no undue delay. It describes the publication, opposition, and hearing process and notes restored patents include provisions to protect intervening users.
This document discusses celebrity rights in India. It begins with an introduction to celebrity rights as a significant development in intellectual property law that allows celebrities to benefit financially from their public image and prevent unauthorized commercial use. It then outlines the different types of celebrity rights, including personality rights, privacy rights, and publicity/merchandising rights. Key cases related to celebrity rights in India are also summarized. The document concludes by stating the need for specific celebrity rights legislation in India to protect celebrities while also respecting privacy and fundamental rights.
The Technology Development Board (TDB) of India was established in 1996 to promote development and commercialization of indigenous technology. It provides financial assistance in the form of equity, loans, and grants to industrial companies and research institutions. TDB aims to support innovative projects, foster partnerships between industry and research organizations, and help create new jobs through technological development. It receives funds from government grants and recoveries and operates with the goal of making India a global leader in technology and innovation.
This document discusses the Motor Vehicles Act 1988 and motor accident claims in India. It summarizes key aspects such as the creation of Motor Accidents Claims Tribunals to provide faster compensation, the entitlement to claim compensation for injury or death from motor accidents, and the use of mediation and Lok Adalats as alternative dispute resolution methods to help address the large backlog of pending motor accident claim cases in India. It also summarizes the key details and outcome of the Supreme Court case M.R. Krishna Murti v. The New India Insurance Civil Appeal Nos. 2476-2477 of 2019, which envisaged the creation of a Motor Accident Mediation Authority under the National Legal Services Authority to
Sebi (prohibition of insider trading) regulations, 2015Altacit Global
This document contains contact details for various offices of a company located in Chennai, Bangalore, Coimbatore, Hyderabad, and Cochin. It also contains a brief summary of key aspects of insider trading regulations in India such as the definition of an insider, connected person, unpublished price sensitive information, what constitutes trading, the role of compliance officer in monitoring insider trading, and the concept of trading plans.
The document discusses the legality of cryptocurrency in India. It provides an overview of cryptocurrency and important ones like Bitcoin. It outlines the Indian government's stance, including a past ban on cryptocurrency trading by the Reserve Bank of India. The legality of cryptocurrency in India remains unclear as the government works to establish a legal framework, but some existing laws around payments and securities may apply.
Our Bahrain Visa PowerPoint Presentation offers a detailed and comprehensive guide to the Bahrain visa application process. It is designed to assist travelers, travel agents, and businesses in navigating the various visa types, including tourist, business, work, student, and family visas. Each section provides an in-depth look at eligibility criteria, required documents, and step-by-step application procedures. Additionally, the presentation includes valuable tips for avoiding common application mistakes, an overview of processing times, and details on fees and payment methods. This presentation aims to ensure a smooth and successful visa application experience, making travel to Bahrain as seamless as possible.
A list of budget-friendly things that families can do in San Antonio! Dive into its rich history and vibrant culture at iconic landmarks like the Alamo. Explore colorful Market Square and stroll along the scenic River Walk. Enjoy family-friendly fun at Brackenridge Park and capture breathtaking views at the Tower of the Americas—all without breaking the bank!
Traveling with Frontier Airlines through Boston Logan International Airport offers a budget-friendly and efficient experience. With the modern facilities at Terminal C, extensive services, and amenities provided by Frontier, passengers can enjoy a comfortable journey. Whether you're a frequent flyer or a first-time traveler, this guide aims to help you navigate BOS with ease and make the most of your trip.
How Does Allegiant Air Name Change Policy Work.pptxFlying Rules
Allegiant Air name change policy provides a straightforward and flexible workflow for requesting a name change/correction on the ticket. However, if you encounter any problems or have doubts, you can get in touch with the airline’s customer support. Furthermore, you can reach out to a consolidation desk at +1-800-865-1848 for immediate assistance.
visit at: https://www.flyingrules.com/name-change/allegiant-air-name-change-policy
Discover the exhilarating world of manta ray night snorkeling in Kona, Hawaii. Led by expert guides, participants witness these majestic creatures feeding on plankton under mesmerizing underwater lights. With stringent safety measures, environmental responsibility, and emergency preparedness, enjoy this unique adventure responsibly and securely with trusted tour operators.
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Embark on an unforgettable journey to Goa, India, a captivating destination brimming with vibrant culture, pristine beaches, and culinary delights. Whether you're planning a College Group trip to Goa or seeking the perfect Goa tour package for family, this enchanting locale promises an experience like no other
With the American Airlines name change policy, you can alter the incorrect name on your flight ticket/boarding pass without any fuss. Therefore, it’s essential to understand the major guidelines before requesting a name change/correction. However, if you still encounter any issues, you can navigate to the AA website or approach the airline over the phone. Additionally, you can talk with a flight expert at +1-866-738-0741 to get your problem fixed in a few minutes.
1. CHENNAI
CONSUMER
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
RIGHTS IN INDIA
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
SUCHITRA BAI
Altacit Global
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
2. INTRODUCTION
CHENNAI
• Consumer right is defined as 'the
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
right to be informed about the
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
BANGALORE
quality, quantity, potency, purity,
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
standard and price of goods or
Tel: +91 - 80 - 6546 2400
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
services, as the case may be, so as
to protect the consumer against
unfair trade practices'
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
3. TYPES OF CONSUMER
RIGHTS
CHENNAI
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
a. The right to be protected from all types of
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
hazardous goods and services.
BANGALORE
Suite 920, Level 9,
b. The right to be fully informed about the
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
performance and quality of all goods and
Tel: +91 - 80 - 6546 2400
COIMBATORE
services.
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
c. The right to free choice of goods and services.
d. The right to be heard in all decision-making
processes related to consumer interests.
e. The right to seek redressal, whenever
EMAIL consumer rights have been infringed.
info@altacit.com
WEBSITE f. The right to complete consumer education.
www.altacit.com
4. CAVEAT EMPTOR RULE
CHENNAI
Age-old principle of law where buyers
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821 in commercial transactions are “to
beware” ie. the onus lies upon them to
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 ascertain the sanctity of the product.
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
This rule has, over the years, become
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
subject to disclosure requirements
imposed on sellers, as well as to any
other warranties / guarantees the seller
EMAIL
may provide.
info@altacit.com
WEBSITE
www.altacit.com
5. WHO IS A CONSUMER?
CHENNAI
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
• For the purpose of the Consumer Protection
Act, the word "Consumer" has been defined
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
BANGALORE
Suite 920, Level 9,
separately for "goods" and "services".
(A) For the purpose of "goods", a consumer
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
means a person belonging to the following
Tel: +91 - 80 - 6546 2400
COIMBATORE
categories:
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
One who buys or agrees to buy any goods for a
Tel: +91 - 422 – 6552921
consideration which has been paid or promised
or partly paid and partly promised or under
any system of deferred payment;
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
6. Contd…
CHENNAI
3rd Floor, ‘Creative Enclave’,
• (B) For the purpose of "services", a "consumer"
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004. means a person belonging to the following
Tel: +91 - 44 - 2498 4821
BANGALORE
categories:
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
• One who hires or avails of any service or services
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 for a consideration which has been paid or
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
promised or partly paid and partly promised or
Coimbatore - 641018.
Tel: +91 - 422 – 6552921 under any system of deferred payment.
• It includes any beneficiary of such service other
than the one who actually hires or avails of the
service for consideration and such services are
EMAIL
availed with the approval of such person.
info@altacit.com
WEBSITE
www.altacit.com
7. GROUNDS FOR FILING
COMPLAINT
CHENNAI
3rd Floor, ‘Creative Enclave’,
• A complaint for infringement of consumer rights could be
148-150, Luz Church Road,
Mylapore, made under the following circumstances in the nearest
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821 designated consumer court:
BANGALORE
Suite 920, Level 9, a. The goods or services bought by a person or agreed to be
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
bought by a person suffer from one or more deficiencies or
Tel: +91 - 80 - 6546 2400
defects in any respect.
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
b. A trader or a service provider resorting to restrictive or
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
unfair trade practices.
c. A trader or a service provider charging a price in excess of
the price displayed on the goods or the price that had been
agreed upon between the parties or the price that had been
stipulated under any law in force
EMAIL
d. Goods or services that pose a hazard to the safety and life
info@altacit.com of a person offered for sale, knowingly or unknowingly,
WEBSITE
causing injury to health, safety or life.
www.altacit.com
8. RELIEF AVAILABLE TO
CONSUMER
CHENNAI
3rd Floor, ‘Creative Enclave’,
• Depending on the facts and circumstances, the
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004. Redressal Forums may give order for one or more
Tel: +91 - 44 - 2498 4821
BANGALORE
of the following relief.
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
• Removal of defects from the goods,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400
• Replacement of the goods;
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
Coimbatore - 641018.
• Refund of the price paid;
• Award of compensation for the loss or injury
Tel: +91 - 422 – 6552921
suffered;
• Removal of defects or deficiencies in the services;
• Discontinuance of unfair trade practices or
EMAIL
info@altacit.com restrictive trade practices or direction not to repeat
WEBSITE
www.altacit.com
them;
9. CONSUMER PROTECTION
ACT, 1986
CHENNAI
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
• An Act to provide for better protection
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821 of the interests of consumers and for
that purpose to make provision for the
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 establishment of consumer councils and
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
other authorities for the settlement of
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
consumers disputes and for matters
connected therewith.
EMAIL
info@altacit.com
WEBSITE
www.altacit.com
10. EXTENT AND COVERAGE OF
CONSUMER PROTECTION ACT
CHENNAI
3rd Floor, ‘Creative Enclave’,
• The Act applies to all goods and services unless
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004. specifically exempted by the Central Government.
Tel: +91 - 44 - 2498 4821
BANGALORE
• It covers all the sectors whether private, public or
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
cooperative.
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 • The provisions of the Act are compensatory in nature.
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
• The provisions of this Act are in addition to and not in
derogation of the provisions of any other law for the
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
time being in force.
• The Act envisages establishment of Consumer
Protection Councils at the Central and State levels,
EMAIL
whose main objects will be to promote and protect the
info@altacit.com rights of the consumers.
WEBSITE
www.altacit.com
11. STRUCTURE OF CONSUMER
PROTECTION ACT
CHENNAI
3rd Floor, ‘Creative Enclave’,
• The Act envisages a three- tier quasi-judicial
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004. machinery at the National, State and District
Tel: +91 - 44 - 2498 4821
BANGALORE
levels.
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
• National Consumer Disputes Redressal
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 Commission - known as "National Commission"
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
deals with complaints involving costs and
Coimbatore - 641018.
Tel: +91 - 422 – 6552921 compensation higher than Rs. 20 lakhs.
• State Consumer Disputes Redressal Commissions
- known as "State Commission.
• District Consumer Disputes Redressal Forums -
EMAIL known as "District Forum.
info@altacit.com
WEBSITE
www.altacit.com
12. JURISDICTION
CHENNAI
3rd Floor, ‘Creative Enclave’,
• If the cost of goods or services and compensation asked for is
148-150, Luz Church Road,
Mylapore, up to rupees five lakh ,then the complaint can be filed in the
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821 District Forum which has been notified by the State
BANGALORE
Suite 920, Level 9,
Government for the district where the cause of action has
Raheja Towers,
26-27, M G Road, arisen or where the opposite party resides. A complaint can
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400 also be filed at a place where the branch office of the opposite
COIMBATORE
BB1, Park Avenue,
party is located.
# 48, Race Course Road,
Coimbatore - 641018. • If the cost of goods or services and compensation asked for is
Tel: +91 - 422 – 6552921
more than rupees five lakh , but less than rupees Twenty lakhs
then the complaint can be filed before the State Commission
notified by the State Government or Union Territory
Concerned.
• If the cost of goods or services and compensation asked for
EMAIL
info@altacit.com exceed rupees Twenty lakh then the complaint can be filed
WEBSITE before the National Commission at New Delhi.
www.altacit.com
13. CHENNAI
3rd Floor, ‘Creative Enclave’,
148-150, Luz Church Road,
Mylapore,
Chennai - 600 004.
Tel: +91 - 44 - 2498 4821
BANGALORE
Suite 920, Level 9,
Raheja Towers,
26-27, M G Road,
Bangalore - 560 001.
Tel: +91 - 80 - 6546 2400
COIMBATORE
BB1, Park Avenue,
# 48, Race Course Road,
THANK YOU
Coimbatore - 641018.
Tel: +91 - 422 – 6552921
EMAIL
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