Conflict is defined as an opposition of opinion that can lead to mental strife, with functional conflict having positive outcomes and dysfunctional conflict causing negative effects. Various conflict resolution styles include accommodating, avoiding, compromising, collaborating, and win/lose approaches. The document promotes a course on developing conflict resolution skills, offering a coupon for access.

1. CONFLICT resolution

2. what is conflict?
An opposition of opinion
that may cause
MENTAL STRIFE

3. FUNCTIONAL CONFLICT
Results in positive benefits to individuals,
the group or the organization

4. DYSFUNCTIONAL CONFLICT
Results in NEGATIVE EFFECTS to individuals,
the group or the organization

5. Your attitude
TO CONFLICT
How do you communicate?
Do you use persuasion to come
to a positive result?
What is the next step?

6. Conflict Resolution
Styles
Accommodating (non-assertive)
Avoiding (non confrontational, but it increases
conflict)
Compromising
Collaboration (problem solving - respectful)
Win/lose (confrontational and agressive)

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