The document discusses strategies for managing interpersonal conflict. It defines conflict as a disagreement or argument that causes interference or negative emotions. Interpersonal conflict specifically occurs when one person or group frustrates another's efforts to achieve a goal, such as between coworkers or teammates. The document outlines that managing conflict focuses on maintaining the appropriate level of conflict to help an organization reach its goals, rather than completely eliminating or only reducing conflict. It also notes that managers should select the desired level of conflict based on what their unit requires. Finally, the document lists some strategies for managing interpersonal conflict, including compromise, avoidance, problem-solving, smoothing, and forcing.

1. Strategies for managing
conflict
Date: 13/12/2016
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2. Definition of conflict and
interpersonal conflict
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Definition of conflict:-
conflict means disagreement, interference
and negative emotion. According to oxford
English Dictionary, conflict refers to a series
of disagreement or argument,
incompatibility between opinions,
principles, etc.
Interpersonal conflict:-
interpersonal conflict occurs when a
person or group of people frustrates or
interferes with another person’s efforts at
achieving a goal. It can be between co
workers, team members or roommates.

3. Managing interpersonal
conflict
• Managing conflict focuses on
maintaining conflict at the right level
to help the department, work unit or
organization reach its goals. It neither
means complete elimination of
conflict nor does it refer only to
conflict reduction.
• The basic process of conflict
management is the selection of
desired level of conflict that varies
according to the perceived conflict
requirement by the managers of the
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4. Strategies for Managing
Interpersonal Conflict
Compromise
Avoidance
Problem
solving
Smoothing
Forcing
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