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Practical aspects of blended learning
The document highlights the positive experiences of a user with The Art of Service's blended learning program, praising its clear delivery and effectiveness in preparing for the ITIL v3 exam. The user achieved a high score after a short preparation time, attributing their success to the quality of the materials provided. It also outlines various forms of interaction available to learners, enhancing the blended learning experience.
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Practical aspects of blended learning
- 1. The Art ofService Case StudyPractical Aspects of Blended Learning
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- 4. Evolution of eLearningoptions
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- 6. Benefit to clientsThankyou. Yes, I am using the book and the online online training modules.I had previously bought a self study DVD for $400 from another vendor andfound it absolutely useless. The Art of Service is crisp in delivery ofrelevant information. I highly recommend your program.I will send you an email later today after I have taken the final exam.Passed today with 90%!A great thanks for your study guide and online course. I only had one weekend (literally day and night…) to prepare ‘coz I need it for a job application. No way could I have done it without your brilliant materials.Thanks a lot!!!“I posted in my profile:‘I am studying for ITIL V3 and loving it’ - this has spawned some questions and I have sent folks to Amazon for the materials and your website.”
- 7. Examples of blendedlearning
- 8. Examples of blendedlearning [2]
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- 11. Blended learning –trainer interactionHave multiple ways to interactPhoneSkypeEmailChatDiscussion forum Answer emails within 12 – 24 hours
- 13. Talk to us...Level1, 50 Commercial RoadNewsteadQueensland 4006Australiai.menken@artofservice.com.auPhone: 1300 13 44 99
Editor's Notes
- #2 BLENDED LEARNING1:40 CASE STUDY: Practical aspects of Blended LearningMixing online delivery with classroom interaction or coachingLeveraging management technologies to deliver and manage the processMeeting the needs and expectations of the widest range of employeesMaximising the level of flexibility for your organisation, regardless of sizeTaking advantage of the widest possible mix of collaboration tools and technologies to help move the L&D experience beyond the classroomIvanka Menken, Chief Operating Officer, The Art of Service
- #3 The Art of Service started in 2000 as a training and consulting firm. Our expertise is to educate IT Professionals in a Process Management methodology called ‘ITIL Service Management’ , which basically teaches them to identify their clients, communicate with them and develop disciplines in order to deliver services at sustained levels of service.In the early years our delivery was purely classroom based. There were 2 options: attend a public program (fixed course schedule with attendees from various companies) or a private program (Flexible schedule with participants from a single company)Requests from international clients made us think about elearning as a delivery mechanism
- #4 eLearning was a great solution for both our clients and our company:Low cost option – lower threshold for people to attend the classesFlexible delivery – especially when you are dealing with multiple timezonesInternational client base – we opened up our delivery and have clients in 100 countries!Environmentally friendly – no need to travel, less air travel for trainers and participants.For us – being able to service all our customers from an Australian base. We hesitated with the translations of the materials – so only ENGLISH offering at this stageRMITQUTATO- lecture style supported by elearningCentrelink, refresher courses ... Elearning + 1 day trainer led + examCross venrdor blended learning
- #5 Research in delivery platforms: As we were a small company at the time of this research (we only existed for 2 years at the time) we didn’t want to invest a lot of money upfront into a Learning Management system.For that reason Blackboard fell off our radar and we chose MoodleAs you can see, our sites have matured quite a bit in the past few years...
- #6 This is a cross section of the technology that we use to deliver our eLearning programs and to interact with our students as part of our blended learning experience.BACKUP / Disaster recovery:a daily script runs that checks the moodle database + the course files for any additions or changes, compresses them and sends them across to our aussie backup host, where they can be restored quickly. Loss of up to 23 hours worth of data only.
- #8 The Foundation bridging program used to be a 1-day program with a VERY FULL curriculum. After delivering it once we decided that it was too much and changed the model to a blended offering.The blended offering consisted of :Precourseelearning1 day of classroom educationThe feedback from students was very positive. Average program scores went up from 4.2 – 4.8 on a scale of 1-5
- #12 The only way it can work in a positive and successful way is when you are prepared to have ongoing frequent communication commitment to your clients.Be a person!!! Engaging in conversations.
- #13 Follow up with students is importantConstant communication – follow up on students that slow down or haven’t logged in for a while.