This document outlines an agenda for a conflict management training that will take place over one day. The morning session will focus on understanding the causes of conflict, while the afternoon will cover strategies for managing conflict. A variety of interactive activities and exercises are planned to demonstrate concepts like the different sources and outcomes of conflict, as well as techniques for resolving internal and external conflicts. The training will emphasize developing communication skills and using strategies like reframing issues, considering different perspectives, and effective negotiation to reduce misunderstandings and keep people focused on key tasks.