SlideShare a Scribd company logo
Conflict Management
Set the intention
• Ice breaker Activity
• Commitment and Mindset
• Purpose and goals for the training
• Agenda for the day
• Morning session will focus on ‘What and Why’
• Afternoon session will focus on ‘Who and
How’
• Interactive style with activities and exercises
Arrow Activity
     
     
     
What – understanding conflict
management
• Contradictory views between groups or
incompatibility between groups or self – Activity to
demonstrate this
• Could be internal or external – however, it can
impact effective functioning
• Communication parameters – words, tonality and
physiology - Activity to demonstrate this
• Outcome – Denial: Awareness; Emotional response:
Covert and Overt reaction: Breakdown of
relationship -Activity and sharing of experience
Areas of impact
• Personal
• Professional
• Emotional
• Social
Why
- Miscommunication
- Our individual filters
Sender has an idea
to communicate
Sender codes the
message in mind
Sender sends
Receive receives
Receiver deciphers
the message
Receiver deciphers
the message
Activity
Demonstrate why does conflicts occur
between people even when they are likely to
be thinking along same lines
How- to manage
Internal Conflict
Conflict integration method – demonstration and
activity
External Conflict
• Three NLP methods- reframing, perceptual positions
and hierarchy of ideas
• Corporate problem solving strategies- awareness of
personality types and customizing communication
accordingly
• Effective negotiation
How
• Positive communication – message sent by one
party received and understood by other party.
Misunderstanding reduced
• Empower people to focus on key tasks- Regular
communication of vision, progress and
contribution
• Sensory acuity
• Use mediator
- Activity to demonstrate all the above strategies
What if
Conflicts re-appear or cannot be resolved:
• Re evaluate the situation and explore alternatives
• Encourage active listening and repetition of
instructions
• Remind and remember, the aim is to resolve and not
solve
• Maintain perspective and objectivity – do not take
sides
• Separation or removal of parties where appropriate
• Make a plan and stick to it
Questions?
Conflict management

More Related Content

What's hot

Interpersonal Skill by Restya
Interpersonal Skill by RestyaInterpersonal Skill by Restya
Interpersonal Skill by Restya
Agate Studio
 
Ten Essential Soft Skills
Ten Essential Soft SkillsTen Essential Soft Skills
Ten Essential Soft Skills
Prof. Ibrahim Khaleel
 
Agile Coaching - Giving And Receiving Feedback Jul14
Agile Coaching - Giving And Receiving Feedback Jul14Agile Coaching - Giving And Receiving Feedback Jul14
Agile Coaching - Giving And Receiving Feedback Jul14
ajaysolucky
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
Veta English
 
Soft Skills Presentation
Soft Skills PresentationSoft Skills Presentation
Soft Skills Presentation
Shashank Varun
 
Interpersonal Communication & Presentation Skills
Interpersonal Communication & Presentation SkillsInterpersonal Communication & Presentation Skills
Interpersonal Communication & Presentation Skills
Charles Cotter, PhD
 
Inter Personal Communication Skills
Inter Personal Communication SkillsInter Personal Communication Skills
Inter Personal Communication Skills
Dokka Srinivasu
 
Soft skills in leadership
Soft skills in leadershipSoft skills in leadership
Soft skills in leadership
SubhamMalik
 
Cultivating Community Support for Stress Resilience
Cultivating Community Support for Stress ResilienceCultivating Community Support for Stress Resilience
Cultivating Community Support for Stress Resilience
California School-Based Health Alliance
 
Interpersonal skills for effective relationships
Interpersonal skills for effective relationships Interpersonal skills for effective relationships
Interpersonal skills for effective relationships
Nwakerendu Ike
 
Soft Skills
Soft Skills   Soft Skills
Soft Skills
Chella Pandian
 
Pdhpe powerpoint Todd Henderson 18353222
Pdhpe powerpoint Todd Henderson 18353222Pdhpe powerpoint Todd Henderson 18353222
Pdhpe powerpoint Todd Henderson 18353222
Todd-H
 
Enhancing soft skills
Enhancing soft skillsEnhancing soft skills
Enhancing soft skills
Swasti Verma
 
BA 208 Chapter 11 power point
BA 208 Chapter 11 power pointBA 208 Chapter 11 power point
BA 208 Chapter 11 power point
BealCollegeOnline
 
PPT on Soft Skills by Ishant Bansal
PPT on Soft Skills by Ishant BansalPPT on Soft Skills by Ishant Bansal
PPT on Soft Skills by Ishant Bansal
IshantBansal12
 
Self management
Self managementSelf management
Self management
Maun Sadhu
 
Theory of Interpersonal Skills by Tai Tran
Theory of Interpersonal Skills by Tai TranTheory of Interpersonal Skills by Tai Tran
Theory of Interpersonal Skills by Tai Tran
Tai Tran
 
Interpersonal communication relationship building skills
Interpersonal communication relationship building skillsInterpersonal communication relationship building skills
Interpersonal communication relationship building skills
Charles Cotter, PhD
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
chaudhariglalit
 

What's hot (19)

Interpersonal Skill by Restya
Interpersonal Skill by RestyaInterpersonal Skill by Restya
Interpersonal Skill by Restya
 
Ten Essential Soft Skills
Ten Essential Soft SkillsTen Essential Soft Skills
Ten Essential Soft Skills
 
Agile Coaching - Giving And Receiving Feedback Jul14
Agile Coaching - Giving And Receiving Feedback Jul14Agile Coaching - Giving And Receiving Feedback Jul14
Agile Coaching - Giving And Receiving Feedback Jul14
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Soft Skills Presentation
Soft Skills PresentationSoft Skills Presentation
Soft Skills Presentation
 
Interpersonal Communication & Presentation Skills
Interpersonal Communication & Presentation SkillsInterpersonal Communication & Presentation Skills
Interpersonal Communication & Presentation Skills
 
Inter Personal Communication Skills
Inter Personal Communication SkillsInter Personal Communication Skills
Inter Personal Communication Skills
 
Soft skills in leadership
Soft skills in leadershipSoft skills in leadership
Soft skills in leadership
 
Cultivating Community Support for Stress Resilience
Cultivating Community Support for Stress ResilienceCultivating Community Support for Stress Resilience
Cultivating Community Support for Stress Resilience
 
Interpersonal skills for effective relationships
Interpersonal skills for effective relationships Interpersonal skills for effective relationships
Interpersonal skills for effective relationships
 
Soft Skills
Soft Skills   Soft Skills
Soft Skills
 
Pdhpe powerpoint Todd Henderson 18353222
Pdhpe powerpoint Todd Henderson 18353222Pdhpe powerpoint Todd Henderson 18353222
Pdhpe powerpoint Todd Henderson 18353222
 
Enhancing soft skills
Enhancing soft skillsEnhancing soft skills
Enhancing soft skills
 
BA 208 Chapter 11 power point
BA 208 Chapter 11 power pointBA 208 Chapter 11 power point
BA 208 Chapter 11 power point
 
PPT on Soft Skills by Ishant Bansal
PPT on Soft Skills by Ishant BansalPPT on Soft Skills by Ishant Bansal
PPT on Soft Skills by Ishant Bansal
 
Self management
Self managementSelf management
Self management
 
Theory of Interpersonal Skills by Tai Tran
Theory of Interpersonal Skills by Tai TranTheory of Interpersonal Skills by Tai Tran
Theory of Interpersonal Skills by Tai Tran
 
Interpersonal communication relationship building skills
Interpersonal communication relationship building skillsInterpersonal communication relationship building skills
Interpersonal communication relationship building skills
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 

Viewers also liked

Introduction to construction management
Introduction to construction managementIntroduction to construction management
Introduction to construction management
Xubitech
 
Construction Project Managment Techniques
Construction Project Managment TechniquesConstruction Project Managment Techniques
Construction Project Managment Techniques
guestc8140fe
 
CONSTRUCTION MANAGEMENT
CONSTRUCTION MANAGEMENTCONSTRUCTION MANAGEMENT
CONSTRUCTION MANAGEMENT
JAI MCA-STUDENT
 
A journey from a bad kpi to an excellent strategy
A journey from a bad kpi to an excellent strategyA journey from a bad kpi to an excellent strategy
A journey from a bad kpi to an excellent strategy
Aleksey Savkin
 
Balance scorecard kpi
Balance scorecard kpiBalance scorecard kpi
Balance scorecard kpi
Jeremy Jay V. Lim, MBB, PMP
 
10 Ice Breaker Games - How to get to know your office
10 Ice Breaker Games - How to get to know your office10 Ice Breaker Games - How to get to know your office
10 Ice Breaker Games - How to get to know your office
Elodie A.
 
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
Barry Feldman
 

Viewers also liked (7)

Introduction to construction management
Introduction to construction managementIntroduction to construction management
Introduction to construction management
 
Construction Project Managment Techniques
Construction Project Managment TechniquesConstruction Project Managment Techniques
Construction Project Managment Techniques
 
CONSTRUCTION MANAGEMENT
CONSTRUCTION MANAGEMENTCONSTRUCTION MANAGEMENT
CONSTRUCTION MANAGEMENT
 
A journey from a bad kpi to an excellent strategy
A journey from a bad kpi to an excellent strategyA journey from a bad kpi to an excellent strategy
A journey from a bad kpi to an excellent strategy
 
Balance scorecard kpi
Balance scorecard kpiBalance scorecard kpi
Balance scorecard kpi
 
10 Ice Breaker Games - How to get to know your office
10 Ice Breaker Games - How to get to know your office10 Ice Breaker Games - How to get to know your office
10 Ice Breaker Games - How to get to know your office
 
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
 

Similar to Conflict management

Hrp
HrpHrp
Social Skills training.pptx
Social Skills training.pptxSocial Skills training.pptx
Social Skills training.pptx
shravanrakshith
 
PROBLEM SOLVING AND DECISION MAKING.pptx
PROBLEM SOLVING AND DECISION MAKING.pptxPROBLEM SOLVING AND DECISION MAKING.pptx
PROBLEM SOLVING AND DECISION MAKING.pptx
BlessingsShula
 
Business Communication.pptx
Business Communication.pptxBusiness Communication.pptx
Business Communication.pptx
madhuri peesapati
 
day 2 c&M
day 2 c&Mday 2 c&M
day 2 c&M
elizabethp1066
 
Training PPT.pptx
Training PPT.pptxTraining PPT.pptx
Training PPT.pptx
srinimail1
 
MAXIS2013: TL track - Team Management
MAXIS2013: TL track - Team ManagementMAXIS2013: TL track - Team Management
MAXIS2013: TL track - Team Management
lizzaiesecuk
 
Training Motivation.pptx
Training Motivation.pptxTraining Motivation.pptx
Training Motivation.pptx
srinimail1
 
Importance of team work
Importance of team workImportance of team work
Importance of team work
Shashank Shekhar
 
Train the trainer.pptx
Train the trainer.pptxTrain the trainer.pptx
Train the trainer.pptx
Darren Wales
 
7. communication
7. communication7. communication
7. communication
VJTI Production
 
08. skills of a effective trainer
08. skills of a effective trainer08. skills of a effective trainer
08. skills of a effective trainer
abir hossain
 
08. skills of a effective trainer
08. skills of a effective trainer08. skills of a effective trainer
08. skills of a effective trainer
Abir Hossain
 
2 professional development
2 professional development2 professional development
2 professional development
Upendra Raj Dhakal
 
Teaching Strategies for Accessing the Development Dimensions in Learning
Teaching Strategies for Accessing the Development Dimensions in LearningTeaching Strategies for Accessing the Development Dimensions in Learning
Teaching Strategies for Accessing the Development Dimensions in Learning
Philip Gerard Oning
 
Facilitation skills
Facilitation skillsFacilitation skills
Facilitation skills
MohammedSharukKamal
 
Building A Professional Image
Building A Professional ImageBuilding A Professional Image
Building A Professional Image
Victoria Wood
 
"Scrum Masters and Emotional Intelligence" - by Hemant Gurav @ Scaling Agile ...
"Scrum Masters and Emotional Intelligence" - by Hemant Gurav @ Scaling Agile ..."Scrum Masters and Emotional Intelligence" - by Hemant Gurav @ Scaling Agile ...
"Scrum Masters and Emotional Intelligence" - by Hemant Gurav @ Scaling Agile ...
Innovation Roots
 
Communications class 10
Communications class 10Communications class 10
Communications class 10
Bilal Elassal
 
mgmt wkshp 2
mgmt wkshp 2mgmt wkshp 2
mgmt wkshp 2
elizabethp1066
 

Similar to Conflict management (20)

Hrp
HrpHrp
Hrp
 
Social Skills training.pptx
Social Skills training.pptxSocial Skills training.pptx
Social Skills training.pptx
 
PROBLEM SOLVING AND DECISION MAKING.pptx
PROBLEM SOLVING AND DECISION MAKING.pptxPROBLEM SOLVING AND DECISION MAKING.pptx
PROBLEM SOLVING AND DECISION MAKING.pptx
 
Business Communication.pptx
Business Communication.pptxBusiness Communication.pptx
Business Communication.pptx
 
day 2 c&M
day 2 c&Mday 2 c&M
day 2 c&M
 
Training PPT.pptx
Training PPT.pptxTraining PPT.pptx
Training PPT.pptx
 
MAXIS2013: TL track - Team Management
MAXIS2013: TL track - Team ManagementMAXIS2013: TL track - Team Management
MAXIS2013: TL track - Team Management
 
Training Motivation.pptx
Training Motivation.pptxTraining Motivation.pptx
Training Motivation.pptx
 
Importance of team work
Importance of team workImportance of team work
Importance of team work
 
Train the trainer.pptx
Train the trainer.pptxTrain the trainer.pptx
Train the trainer.pptx
 
7. communication
7. communication7. communication
7. communication
 
08. skills of a effective trainer
08. skills of a effective trainer08. skills of a effective trainer
08. skills of a effective trainer
 
08. skills of a effective trainer
08. skills of a effective trainer08. skills of a effective trainer
08. skills of a effective trainer
 
2 professional development
2 professional development2 professional development
2 professional development
 
Teaching Strategies for Accessing the Development Dimensions in Learning
Teaching Strategies for Accessing the Development Dimensions in LearningTeaching Strategies for Accessing the Development Dimensions in Learning
Teaching Strategies for Accessing the Development Dimensions in Learning
 
Facilitation skills
Facilitation skillsFacilitation skills
Facilitation skills
 
Building A Professional Image
Building A Professional ImageBuilding A Professional Image
Building A Professional Image
 
"Scrum Masters and Emotional Intelligence" - by Hemant Gurav @ Scaling Agile ...
"Scrum Masters and Emotional Intelligence" - by Hemant Gurav @ Scaling Agile ..."Scrum Masters and Emotional Intelligence" - by Hemant Gurav @ Scaling Agile ...
"Scrum Masters and Emotional Intelligence" - by Hemant Gurav @ Scaling Agile ...
 
Communications class 10
Communications class 10Communications class 10
Communications class 10
 
mgmt wkshp 2
mgmt wkshp 2mgmt wkshp 2
mgmt wkshp 2
 

More from Skillwise Group

Skillwise Consulting New updated
Skillwise Consulting New updatedSkillwise Consulting New updated
Skillwise Consulting New updated
Skillwise Group
 
Email Etiquette
Email Etiquette Email Etiquette
Email Etiquette
Skillwise Group
 
Healthcare profile
Healthcare profileHealthcare profile
Healthcare profile
Skillwise Group
 
Manufacturing courses
Manufacturing coursesManufacturing courses
Manufacturing courses
Skillwise Group
 
Retailing & logistics profile
Retailing & logistics profileRetailing & logistics profile
Retailing & logistics profile
Skillwise Group
 
Skillwise orientation
Skillwise orientationSkillwise orientation
Skillwise orientation
Skillwise Group
 
Overview- Skillwise Consulting
Overview- Skillwise Consulting Overview- Skillwise Consulting
Overview- Skillwise Consulting
Skillwise Group
 
Skillwise corporate presentation
Skillwise corporate presentationSkillwise corporate presentation
Skillwise corporate presentation
Skillwise Group
 
Skillwise Profile
Skillwise ProfileSkillwise Profile
Skillwise Profile
Skillwise Group
 
Skillwise Softskill Training Workshop
Skillwise Softskill Training WorkshopSkillwise Softskill Training Workshop
Skillwise Softskill Training Workshop
Skillwise Group
 
Skillwise Insurance profile
Skillwise Insurance profileSkillwise Insurance profile
Skillwise Insurance profile
Skillwise Group
 
Skillwise Train and Hire Services
Skillwise Train and Hire ServicesSkillwise Train and Hire Services
Skillwise Train and Hire Services
Skillwise Group
 
Skillwise Digital Technology
Skillwise Digital Technology Skillwise Digital Technology
Skillwise Digital Technology
Skillwise Group
 
Skillwise Boot Camp Training
Skillwise Boot Camp TrainingSkillwise Boot Camp Training
Skillwise Boot Camp Training
Skillwise Group
 
Skillwise Academy Profile
Skillwise Academy ProfileSkillwise Academy Profile
Skillwise Academy Profile
Skillwise Group
 
Skillwise Overview
Skillwise OverviewSkillwise Overview
Skillwise Overview
Skillwise Group
 
SKILLWISE - OOPS CONCEPT
SKILLWISE - OOPS CONCEPTSKILLWISE - OOPS CONCEPT
SKILLWISE - OOPS CONCEPT
Skillwise Group
 
Skillwise - Business writing
Skillwise - Business writing Skillwise - Business writing
Skillwise - Business writing
Skillwise Group
 
Imc.ppt
Imc.pptImc.ppt
Skillwise cics part 1
Skillwise cics part 1Skillwise cics part 1
Skillwise cics part 1
Skillwise Group
 

More from Skillwise Group (20)

Skillwise Consulting New updated
Skillwise Consulting New updatedSkillwise Consulting New updated
Skillwise Consulting New updated
 
Email Etiquette
Email Etiquette Email Etiquette
Email Etiquette
 
Healthcare profile
Healthcare profileHealthcare profile
Healthcare profile
 
Manufacturing courses
Manufacturing coursesManufacturing courses
Manufacturing courses
 
Retailing & logistics profile
Retailing & logistics profileRetailing & logistics profile
Retailing & logistics profile
 
Skillwise orientation
Skillwise orientationSkillwise orientation
Skillwise orientation
 
Overview- Skillwise Consulting
Overview- Skillwise Consulting Overview- Skillwise Consulting
Overview- Skillwise Consulting
 
Skillwise corporate presentation
Skillwise corporate presentationSkillwise corporate presentation
Skillwise corporate presentation
 
Skillwise Profile
Skillwise ProfileSkillwise Profile
Skillwise Profile
 
Skillwise Softskill Training Workshop
Skillwise Softskill Training WorkshopSkillwise Softskill Training Workshop
Skillwise Softskill Training Workshop
 
Skillwise Insurance profile
Skillwise Insurance profileSkillwise Insurance profile
Skillwise Insurance profile
 
Skillwise Train and Hire Services
Skillwise Train and Hire ServicesSkillwise Train and Hire Services
Skillwise Train and Hire Services
 
Skillwise Digital Technology
Skillwise Digital Technology Skillwise Digital Technology
Skillwise Digital Technology
 
Skillwise Boot Camp Training
Skillwise Boot Camp TrainingSkillwise Boot Camp Training
Skillwise Boot Camp Training
 
Skillwise Academy Profile
Skillwise Academy ProfileSkillwise Academy Profile
Skillwise Academy Profile
 
Skillwise Overview
Skillwise OverviewSkillwise Overview
Skillwise Overview
 
SKILLWISE - OOPS CONCEPT
SKILLWISE - OOPS CONCEPTSKILLWISE - OOPS CONCEPT
SKILLWISE - OOPS CONCEPT
 
Skillwise - Business writing
Skillwise - Business writing Skillwise - Business writing
Skillwise - Business writing
 
Imc.ppt
Imc.pptImc.ppt
Imc.ppt
 
Skillwise cics part 1
Skillwise cics part 1Skillwise cics part 1
Skillwise cics part 1
 

Recently uploaded

Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
Brandon Minnick, MBA
 
Essentials of Automations: Exploring Attributes & Automation Parameters
Essentials of Automations: Exploring Attributes & Automation ParametersEssentials of Automations: Exploring Attributes & Automation Parameters
Essentials of Automations: Exploring Attributes & Automation Parameters
Safe Software
 
Dandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity serverDandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity server
Antonios Katsarakis
 
Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)
Jakub Marek
 
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptxPRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
christinelarrosa
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
DanBrown980551
 
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
"Scaling RAG Applications to serve millions of users",  Kevin Goedecke"Scaling RAG Applications to serve millions of users",  Kevin Goedecke
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
Fwdays
 
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin..."$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
Fwdays
 
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Tosin Akinosho
 
Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |
AstuteBusiness
 
Y-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PPY-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PP
c5vrf27qcz
 
Overcoming the PLG Trap: Lessons from Canva's Head of Sales & Head of EMEA Da...
Overcoming the PLG Trap: Lessons from Canva's Head of Sales & Head of EMEA Da...Overcoming the PLG Trap: Lessons from Canva's Head of Sales & Head of EMEA Da...
Overcoming the PLG Trap: Lessons from Canva's Head of Sales & Head of EMEA Da...
saastr
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
Chart Kalyan
 
Northern Engraving | Nameplate Manufacturing Process - 2024
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving | Nameplate Manufacturing Process - 2024
Northern Engraving | Nameplate Manufacturing Process - 2024
Northern Engraving
 
Demystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through StorytellingDemystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through Storytelling
Enterprise Knowledge
 
Mutation Testing for Task-Oriented Chatbots
Mutation Testing for Task-Oriented ChatbotsMutation Testing for Task-Oriented Chatbots
Mutation Testing for Task-Oriented Chatbots
Pablo Gómez Abajo
 
Christine's Supplier Sourcing Presentaion.pptx
Christine's Supplier Sourcing Presentaion.pptxChristine's Supplier Sourcing Presentaion.pptx
Christine's Supplier Sourcing Presentaion.pptx
christinelarrosa
 
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
Edge AI and Vision Alliance
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
Jason Packer
 

Recently uploaded (20)

Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
 
Essentials of Automations: Exploring Attributes & Automation Parameters
Essentials of Automations: Exploring Attributes & Automation ParametersEssentials of Automations: Exploring Attributes & Automation Parameters
Essentials of Automations: Exploring Attributes & Automation Parameters
 
Dandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity serverDandelion Hashtable: beyond billion requests per second on a commodity server
Dandelion Hashtable: beyond billion requests per second on a commodity server
 
Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)Main news related to the CCS TSI 2023 (2023/1695)
Main news related to the CCS TSI 2023 (2023/1695)
 
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptxPRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
PRODUCT LISTING OPTIMIZATION PRESENTATION.pptx
 
5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides5th LF Energy Power Grid Model Meet-up Slides
5th LF Energy Power Grid Model Meet-up Slides
 
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
"Scaling RAG Applications to serve millions of users",  Kevin Goedecke"Scaling RAG Applications to serve millions of users",  Kevin Goedecke
"Scaling RAG Applications to serve millions of users", Kevin Goedecke
 
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin..."$10 thousand per minute of downtime: architecture, queues, streaming and fin...
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...
 
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving | Modern Metal Trim, Nameplates and Appliance PanelsNorthern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
Northern Engraving | Modern Metal Trim, Nameplates and Appliance Panels
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
 
Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |Astute Business Solutions | Oracle Cloud Partner |
Astute Business Solutions | Oracle Cloud Partner |
 
Y-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PPY-Combinator seed pitch deck template PP
Y-Combinator seed pitch deck template PP
 
Overcoming the PLG Trap: Lessons from Canva's Head of Sales & Head of EMEA Da...
Overcoming the PLG Trap: Lessons from Canva's Head of Sales & Head of EMEA Da...Overcoming the PLG Trap: Lessons from Canva's Head of Sales & Head of EMEA Da...
Overcoming the PLG Trap: Lessons from Canva's Head of Sales & Head of EMEA Da...
 
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfHow to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdf
 
Northern Engraving | Nameplate Manufacturing Process - 2024
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving | Nameplate Manufacturing Process - 2024
Northern Engraving | Nameplate Manufacturing Process - 2024
 
Demystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through StorytellingDemystifying Knowledge Management through Storytelling
Demystifying Knowledge Management through Storytelling
 
Mutation Testing for Task-Oriented Chatbots
Mutation Testing for Task-Oriented ChatbotsMutation Testing for Task-Oriented Chatbots
Mutation Testing for Task-Oriented Chatbots
 
Christine's Supplier Sourcing Presentaion.pptx
Christine's Supplier Sourcing Presentaion.pptxChristine's Supplier Sourcing Presentaion.pptx
Christine's Supplier Sourcing Presentaion.pptx
 
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
 

Conflict management

  • 2. Set the intention • Ice breaker Activity • Commitment and Mindset • Purpose and goals for the training • Agenda for the day • Morning session will focus on ‘What and Why’ • Afternoon session will focus on ‘Who and How’ • Interactive style with activities and exercises
  • 3. Arrow Activity                  
  • 4. What – understanding conflict management • Contradictory views between groups or incompatibility between groups or self – Activity to demonstrate this • Could be internal or external – however, it can impact effective functioning • Communication parameters – words, tonality and physiology - Activity to demonstrate this • Outcome – Denial: Awareness; Emotional response: Covert and Overt reaction: Breakdown of relationship -Activity and sharing of experience
  • 5. Areas of impact • Personal • Professional • Emotional • Social
  • 6. Why - Miscommunication - Our individual filters Sender has an idea to communicate Sender codes the message in mind Sender sends Receive receives Receiver deciphers the message Receiver deciphers the message
  • 7. Activity Demonstrate why does conflicts occur between people even when they are likely to be thinking along same lines
  • 8. How- to manage Internal Conflict Conflict integration method – demonstration and activity External Conflict • Three NLP methods- reframing, perceptual positions and hierarchy of ideas • Corporate problem solving strategies- awareness of personality types and customizing communication accordingly • Effective negotiation
  • 9. How • Positive communication – message sent by one party received and understood by other party. Misunderstanding reduced • Empower people to focus on key tasks- Regular communication of vision, progress and contribution • Sensory acuity • Use mediator - Activity to demonstrate all the above strategies
  • 10. What if Conflicts re-appear or cannot be resolved: • Re evaluate the situation and explore alternatives • Encourage active listening and repetition of instructions • Remind and remember, the aim is to resolve and not solve • Maintain perspective and objectivity – do not take sides • Separation or removal of parties where appropriate • Make a plan and stick to it