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Communities of Trust –
Was macht Teams erfolgreich?
Hias Wrba, Frankfurt 2017
Nichts Gutes – außer man tut es!
Kooperation im Tierreich
Kontext 1
Communities of Trust
UX Thinking
UX Thinking ist ein Framework das menschzentriertes Arbeiten in agilen Umfeldern fördern
soll. Es basiert auf:
4 Ideen
Bricolage | Critical Thinking | Shared Understanding | Design Responsibility
4 (parallelen) Arbeitsphasen
Mission | Vision | Ideation | Implementation
2 Referenzmodellen
Sphären der Innovation | Aktivitätstheorie
Communities of Trust
UX Thinking – 4 Ideen
Bricolage
Know, understand and constantly broaden your repertoire of methodologies and use your intuition to
improvise with it. Don’t be afraid to break rules - but do it consciously.
Critical Thinking
Never stop asking questions and acknowledging assumptions. Remain curious and continue to
challenge yourself and others.
Shared Understanding
Do your part to create an atmosphere of trust and psychological safety among those you work with and
use this as a basis for creating a shared understanding of what you are trying to achieve and why.
Design Responsibility
Strive to achieve a truly human-centered design process and to create solutions that create value and
approach all their users with the respect and the kindness they deserve.
Nichts Gutes – außer man tut es!
Kooperation im Tierreich
Kontext 2
Communities of Trust
Project Aristotle
• Combining the best people?
• Introverts work better with other
introverts?
• Teams are more effective when
everyone is friends away from work?
NOPE
NOPE
NOPE
WELL…
Nichts Gutes – außer man tut es!
Kooperation im Tierreich
Kontext 3
Communities of Trust
The Agile Manifesto
• Individuals and interactions over processes and
tools
• Working software over comprehensive
documentation
• Customer collaboration over contract negotiation
• Responding to change over following a plan
Communities of Trust
Three levels structuring work
Contracts
Framework Agreements, Quotes, Statements of Work,...
Processes & Tools
Regular Meetings, Artifacts, Standards, Selection &
Configuration of Tools,...
Individuals & Interactions
Communication, Feedback, Expertise, Discussions,
Conflicts, Wishes, Hopes, Fears, Politics,...
Communities of Trust
Three levels structuring work
Contracts
Processes
& Tools
Individuals
& Interactions
Promise of
Regulation
Increases perceived
security
Organizational
Level
Communities of Trust
Ausgangssituation und Herausforderung
Seemed easy on
paper...
Communities of Trust
Cone of Uncertainty
known
known
unknown
unknown
known
known
unknown
known
known
unknown
unknown
unknown
Communities of Trust
Cone of Uncertainty
High Textuality High Textuality
A lot of room for interpretation No room for interpretation
Problem!
Communities of Trust
Three levels structuring work
Contracts
Processes
& Tools
Individuals
& Interactions
Promise of
Standardization
Increases confidence
Unit/Tribe
Level
Communities of Trust
Three levels structuring work
Contracts
Processes
& Tools
Individuals
& Interactions
Promise of
Cooperation
Increases trust
Team
Level
Communities of Trust
Cone of Uncertainty
But where could that
work...
Communities of Trust
Cone of UncertaintyCharles Darwin
Competitive – „Survival of the fittest“
Malthusian – „Struggle for existance“
Gladiatorial – „Red in teeth and claw“
Communities of Trust
Cone of UncertaintyTournament Species
Communities of Trust
Cone of UncertaintyTournament SpeciesBertrand Russel
All human activity is
prompted by
desires:
• Acquisitiveness
• Rivalery
• Vanity
• Love of Power
Communities of Trust
Cone of UncertaintyPair-Bonding Species
Communities of Trust
Cone of UncertaintyRichard Ryan
& Edward L. Deci
Three innard human needs:
- Competence
- Relatedness
- Autonomy
Communities of Trust
The prisoners dilemma
C = Cooperate / D = Defect
C D
D
C 1 + 1
2 + 2
0 + 3
3 + 0
C
D
Trenches – Gunner Story
Defecting in the cold war
2 + 2
Trenches – Gunner Story
Cooperating across trenches
1 + 1
Kooperieren oder Defektieren?
A Tit for Tat
Be nice: cooperate, never be the first to
defect.
Be provocable: return defection for
defection, cooperation for cooperation.
Don't be envious: focus on maximizing
your own 'score', as opposed to ensuring
your score is higher than your 'partner's'.
Don't try to be too clever: or, don't try
to be tricky. (Quelle: Wikipedia)
Robert Axelrod
Nichts Gutes – außer man tut es!
Kooperation im Tierreich
Reciprocal Altruism
builds
Communities of Trust
Communities of Trust
Project Aristotle
Evidence for a collective intelligence factor in the
performance of groups
Studie Carnegie Mel und MIT, Science 29, Oct. 2009
• Every member speaks in roughly the same
proportion (moderated or not)
• High social sensitivity of all members
• A sense of confidence that the team will not
embarrass, reject or punish someone for
speaking up
 Psychological Safety
Communities of Trust
Project Aristotle
Communities of Trust
Shared Understanding
Less
Problem
• Be nice – assume good intentions
• Be provocable – stand your ground
• Dont be envious – nobody has to win
• Don‘t try to be too clever – no method
is an end in itself
Communities of Trust
Tit-for-Tat in real life
Communities of Trust
UX Thinking
4-tägige Forbildung
• Zwei Blöcke 2018 (Mai & September)
• Trainer Dr. Herbert A. Meyer & Hias Wrba
• Zielgruppe Product Owner, Entwickler, UX, Mgmt.
Community of Pratice
• Aufbau einer Community rund um das Thema, um
Austausch und Weiterentwicklung zu fördern
What are your experiences?
Kontakt:
hello@hiaswrba.net
@screaminHias

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Communities of Trust

  • 1. Communities of Trust – Was macht Teams erfolgreich? Hias Wrba, Frankfurt 2017
  • 2. Nichts Gutes – außer man tut es! Kooperation im Tierreich Kontext 1
  • 3. Communities of Trust UX Thinking UX Thinking ist ein Framework das menschzentriertes Arbeiten in agilen Umfeldern fördern soll. Es basiert auf: 4 Ideen Bricolage | Critical Thinking | Shared Understanding | Design Responsibility 4 (parallelen) Arbeitsphasen Mission | Vision | Ideation | Implementation 2 Referenzmodellen Sphären der Innovation | Aktivitätstheorie
  • 4. Communities of Trust UX Thinking – 4 Ideen Bricolage Know, understand and constantly broaden your repertoire of methodologies and use your intuition to improvise with it. Don’t be afraid to break rules - but do it consciously. Critical Thinking Never stop asking questions and acknowledging assumptions. Remain curious and continue to challenge yourself and others. Shared Understanding Do your part to create an atmosphere of trust and psychological safety among those you work with and use this as a basis for creating a shared understanding of what you are trying to achieve and why. Design Responsibility Strive to achieve a truly human-centered design process and to create solutions that create value and approach all their users with the respect and the kindness they deserve.
  • 5. Nichts Gutes – außer man tut es! Kooperation im Tierreich Kontext 2
  • 6. Communities of Trust Project Aristotle • Combining the best people? • Introverts work better with other introverts? • Teams are more effective when everyone is friends away from work? NOPE NOPE NOPE WELL…
  • 7. Nichts Gutes – außer man tut es! Kooperation im Tierreich Kontext 3
  • 8. Communities of Trust The Agile Manifesto • Individuals and interactions over processes and tools • Working software over comprehensive documentation • Customer collaboration over contract negotiation • Responding to change over following a plan
  • 9. Communities of Trust Three levels structuring work Contracts Framework Agreements, Quotes, Statements of Work,... Processes & Tools Regular Meetings, Artifacts, Standards, Selection & Configuration of Tools,... Individuals & Interactions Communication, Feedback, Expertise, Discussions, Conflicts, Wishes, Hopes, Fears, Politics,...
  • 10. Communities of Trust Three levels structuring work Contracts Processes & Tools Individuals & Interactions Promise of Regulation Increases perceived security Organizational Level
  • 11. Communities of Trust Ausgangssituation und Herausforderung Seemed easy on paper...
  • 12. Communities of Trust Cone of Uncertainty known known unknown unknown known known unknown known known unknown unknown unknown
  • 13. Communities of Trust Cone of Uncertainty High Textuality High Textuality A lot of room for interpretation No room for interpretation Problem!
  • 14. Communities of Trust Three levels structuring work Contracts Processes & Tools Individuals & Interactions Promise of Standardization Increases confidence Unit/Tribe Level
  • 15. Communities of Trust Three levels structuring work Contracts Processes & Tools Individuals & Interactions Promise of Cooperation Increases trust Team Level
  • 16. Communities of Trust Cone of Uncertainty But where could that work...
  • 17. Communities of Trust Cone of UncertaintyCharles Darwin Competitive – „Survival of the fittest“ Malthusian – „Struggle for existance“ Gladiatorial – „Red in teeth and claw“
  • 18. Communities of Trust Cone of UncertaintyTournament Species
  • 19. Communities of Trust Cone of UncertaintyTournament SpeciesBertrand Russel All human activity is prompted by desires: • Acquisitiveness • Rivalery • Vanity • Love of Power
  • 20. Communities of Trust Cone of UncertaintyPair-Bonding Species
  • 21. Communities of Trust Cone of UncertaintyRichard Ryan & Edward L. Deci Three innard human needs: - Competence - Relatedness - Autonomy
  • 22. Communities of Trust The prisoners dilemma C = Cooperate / D = Defect C D D C 1 + 1 2 + 2 0 + 3 3 + 0 C D
  • 23. Trenches – Gunner Story Defecting in the cold war 2 + 2
  • 24. Trenches – Gunner Story Cooperating across trenches 1 + 1
  • 25. Kooperieren oder Defektieren? A Tit for Tat Be nice: cooperate, never be the first to defect. Be provocable: return defection for defection, cooperation for cooperation. Don't be envious: focus on maximizing your own 'score', as opposed to ensuring your score is higher than your 'partner's'. Don't try to be too clever: or, don't try to be tricky. (Quelle: Wikipedia) Robert Axelrod
  • 26. Nichts Gutes – außer man tut es! Kooperation im Tierreich Reciprocal Altruism builds Communities of Trust
  • 27. Communities of Trust Project Aristotle Evidence for a collective intelligence factor in the performance of groups Studie Carnegie Mel und MIT, Science 29, Oct. 2009 • Every member speaks in roughly the same proportion (moderated or not) • High social sensitivity of all members • A sense of confidence that the team will not embarrass, reject or punish someone for speaking up  Psychological Safety
  • 29. Communities of Trust Shared Understanding Less Problem
  • 30. • Be nice – assume good intentions • Be provocable – stand your ground • Dont be envious – nobody has to win • Don‘t try to be too clever – no method is an end in itself Communities of Trust Tit-for-Tat in real life
  • 31. Communities of Trust UX Thinking 4-tägige Forbildung • Zwei Blöcke 2018 (Mai & September) • Trainer Dr. Herbert A. Meyer & Hias Wrba • Zielgruppe Product Owner, Entwickler, UX, Mgmt. Community of Pratice • Aufbau einer Community rund um das Thema, um Austausch und Weiterentwicklung zu fördern
  • 32. What are your experiences? Kontakt: hello@hiaswrba.net @screaminHias

Editor's Notes

  1. Shop Owners new York
  2. Shop Owners new York
  3. Shop Owners new York
  4. https://upload.wikimedia.org/wikipedia/commons/f/fa/Cheshire_Regiment_trench_Somme_1916.jpg Reziproker Altruismus
  5. https://upload.wikimedia.org/wikipedia/commons/f/fa/Cheshire_Regiment_trench_Somme_1916.jpg Reziproker Altruismus
  6. https://i.ytimg.com/vi/U1KIUk32jbE/maxresdefault.jpg
  7. Shop Owners new York