Communication Skills Needed for Business
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Claudette Roche is a dialect coach in the VeroBeach, FL area. She teaches foreign and American accents to actors and business persons/executives. In 2010 she was named as one of The Top 5 Voice Coaches by Hollywood Weekly Magazine.
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The slide is about the need and importance of inter personal skills. Each and every business day the manager puts many decision questions to the test. The questions must first be identified as problems or opportunities, verified; scaled into mathematical models for which an answer will abound, and then controlled by updating the solutions because of the dynamic nature of business decisions. Mathematics has been recognized as an autonomous interior constructional activity which, although it can be applied to an exterior world, neither in its origin nor in its methods depends on an exterior world. The criterion of a good mathematical model is confined to its usefulness in making good strategic decisions. This is the absolute core of Management Science approach to decision-making, which is the science of decision-making. Not all science facts have practical usefulness. For example, Darwin's insight had no practical payoff, but he was a revered figure because he changed the way humans see their place in nature. The slide is based on the premise that a good decision maker has good interpersonal skills.
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W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
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1. Poor listening skills can negatively impact communication, team productivity, and morale. Ten common barriers to effective listening are identified: excessive talking, prejudice, distractions, expecting others to share beliefs and values, misunderstanding, interrupting, faking attention, bringing emotions, noise, and fear.
2. For each barrier, tips are provided to overcome them such as thinking before speaking, avoiding distractions, asking clarifying questions respectfully, and removing sources of noise.
3. Effective listening is a valuable workplace skill that improves team performance, helps achieve goals efficiently, and is necessary to remain competitive. With self-examination and discipline, listening skills can be improved by implementing the tips.
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Communication Skills Needed for Business
- 1. Communication Skills Needed for Business Not everyone is skilled at communication. Speaking to people doesn’t come naturally for every person. However, in the business world it becomes a necessity. Here are some skills you’ll want to work on to ensure effective communication within your department or location. Listening One thing never changes in any communication scenario, listening is an important part. People are more willing to work with you when they feel they’re being heard. They will share their feelings and opinions and work towards a resolution when they know the other person has taken the time to listen. To lean this skill, you must develop the ability to focus your attention on the other person. This means clearing your mind of other distractions and not thinking about what you want to say. A good way to let the other party know you listened is by rephrasing what they just said. Speak Clearly In any situation, you must speak clearly to be understood. This includes speaking up, enunciating words and not speaking too fast. Many times, you’ll benefit from a speech accent coach because they can teach you how to reduce your accent to be clearer in your speech. Also called an accent reduction coach, this person teaches you how to form sounds that will reduce the impact of an accent. The result is that others will be able to understand what you’re saying. Ask Questions If you don’t understand something, ask questions until you’re clear on what was said. While this is a good practice in any relationship, it’s essential in business. Misunderstandings often result in loss of productivity and can cost a business money. People are afraid to ask questions because they don’t want to be seen as dumb or inept. What they fail to realize is that people will see them as more inept if they don’t understand how to follow directions and end up doing a project incorrectly. Avoid Letting Emotions Take Control Humans are emotional, but they cannot let these feelings direct their attitudes in business. They will deal with many emotional people, but they must remain professional and calm. This helps the communication process because the other person is more likely to calm down and you can work on a resolution. This is most often seen in customer service with angry callers. If the agent is able to stay calm and not rise to the conflict, the issue may be resolved.
- 2. While most people focus on negative emotions such as anger, fear, sadness and hurt, positive emotions can also cause issues. A person can be so excited or happy about a situation they fail to hear important information about it. They may go on a wrong path because they didn’t pay attention to instructions. Learn these skills to help you with communication in business. Once you’ve developed the traits of a good communicator, you’ll notice that people listen to you and work gets done. You’ll reduce mistakes and improve efficiency. Every business requires good communication to be effective and successful. Claudette Roche is a dialect coach in the VeroBeach, FL area. She teaches foreign and American accents to actors and business persons/executives. In 2010 she was named as one of The Top 5 Voice Coaches by Hollywood Weekly Magazine.