Active Listening Skills for Communication
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This document discusses the importance of active listening. It states that active listening involves listening with all senses to improve mutual understanding. It describes active listening as paying attention to others in a way that makes them feel heard. The document provides tips for how to be an active listener, such as maintaining eye contact and body language that shows engagement. It also discusses listening strategies, barriers to effective listening, and how to improve listening skills through focusing on understanding rather than interrupting and asking clarifying questions.
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Active Listening Skills for Communication
- 1. Active Listening COMM 1311 Fundamentals of Communication
- 2. Why listening is important Every good conversation start with good listening From 95% of communication, 45% is listening Listening encourages open and healthy communication Improves relationships Improves our knowledge Improves our understanding It is an essential management and leadership skill
- 3. Listening is the ability to identify and understand what others are saying L = Look interested- get interested I = Involve yourself by responding S = Stay on target T =Test your understanding E =Evaluate the message N =Neutralize your feelings
- 4. Listening importance in the workplace Good listeners are perceived as more intelligent Good listening saves time, energy and other resources Helps in taking instructions correctly without any errors Helps you be more efficient & effective Solve costumer’s complaints more effectively Good listening helps you to take better decisions and make better policies in organization
- 5. Active listening is a way of listening and responding to another person that improves mutual understanding Active listening involves listening with all senses Active listening is a way of paying attention to other people that can make them feel that you are hearing them.
- 6. How to be an active listener! Look at the speaker! Pay attention. Think about what the speaker is saying-concentrate! Show you are listening. Respond to the speaker with body language. Provide positive reinforcement. Quietly listen- no interruption! Provide effective feedback. Sit/Stand quietly.
- 8. Listening strategies Look for keywords Focus on being interested, not interesting Look for nonverbal cues to meaning Ask questions Seek clarification Listen for the general gist Paraphrase what the speaker says Guessing at meanings Validate the speaker’s emotions Maintain eye contact
- 10. Barriers to effective listening Information overload Shifting attention Noise Lack of planning Emotions Wrong/unclarified assumptions Environmental barriers Cultural barriers Linguistic Barriers Processing rate
- 11. How to improve listening skills? LISTEN TO UNDERSTAND LISTEN TO THE WORDS AND TRY TO PICTURE WHAT THE SPEAKER IS SAYING DO NOT INTERRUPT WAIT FOR THE SPEAKER TO PAUSE TO ASK CLARIFYING QUESTIONS ASK QUESTIONS ONLY TO ENSURE UNDERSTANDING TRY TO FEEL WHAT THE SPEAKER IS FEELING PAY ATTENTION TO WHAT ISN’T SAID- TO NONVERBAL CUES.
- 12. Listening is not merely hearing, it is receiving the message that is being sent to you. Listening is reacting. Listening is being affected by what you hear. Listening is letting it land before you react. Listening is letting your reaction make a difference. Listening is active. -Michael Shurtleff-