1. Poor listening skills can negatively impact communication, team productivity, and morale. Ten common barriers to effective listening are identified: excessive talking, prejudice, distractions, expecting others to share beliefs and values, misunderstanding, interrupting, faking attention, bringing emotions, noise, and fear.
2. For each barrier, tips are provided to overcome them such as thinking before speaking, avoiding distractions, asking clarifying questions respectfully, and removing sources of noise.
3. Effective listening is a valuable workplace skill that improves team performance, helps achieve goals efficiently, and is necessary to remain competitive. With self-examination and discipline, listening skills can be improved by implementing the tips.
Week 7 Instructor NotesW7N1 Project Communication OverviewA.docxcockekeshia
Week 7 Instructor Notes
W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
Week 7 Instructor NotesW7N1 Project Communication OverviewA.docxcockekeshia
Week 7 Instructor Notes
W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
This document illustrates importance of listening skills in business success. It first explains types of failures in Listening Skills and later on details "10 commandments of Listening". Ms. Parul Raj
Associate Professor
JIMS Rohini
Communication is an integral part of human being. Without this life couldn't be easier. Here is some skills to develop and improve your communication for better presentation.
Empathic Listening Techniques: How To Listen With Your HeartMichael Lee
By using empathic listening techniques, you will be able to hear a lot more than what a person is saying. In fact, you’ll actually “hear” if a person is holding something back or if they are simply overcompensating for something.
Interpersonal skills & entrepreneur by muhammad shahbaz atishM Shahbaz Atish
Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptxKarenWarren29
This presentation can help you to communicate assertively and effectively, particularly in a Team Leader or Line Manager role.
In a leadership role, you'll need to communicate effectively with people. We often get back what we give out so make your communication style positive and constructive to help define your expectations of people and to support them if they're struggling.
If you can make people feel safe, they'll usually tell you where they're at, and that can help you to develop effective work relationships and a proactive style of line management.
Our impact and influence are not usually about what we say, they're about how we say things. This presentation can help you to think about how you communicate in business to support individual and team success.
New Explore Careers and College Majors 2024.pdfDr. Mary Askew
Explore Careers and College Majors is a new online, interactive, self-guided career, major and college planning system.
The career system works on all devices!
For more Information, go to https://bit.ly/3SW5w8W
This document illustrates importance of listening skills in business success. It first explains types of failures in Listening Skills and later on details "10 commandments of Listening". Ms. Parul Raj
Associate Professor
JIMS Rohini
Communication is an integral part of human being. Without this life couldn't be easier. Here is some skills to develop and improve your communication for better presentation.
Empathic Listening Techniques: How To Listen With Your HeartMichael Lee
By using empathic listening techniques, you will be able to hear a lot more than what a person is saying. In fact, you’ll actually “hear” if a person is holding something back or if they are simply overcompensating for something.
Interpersonal skills & entrepreneur by muhammad shahbaz atishM Shahbaz Atish
Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
KW Inner Strength - Assertive and Effective Communication - SlideShare.pptxKarenWarren29
This presentation can help you to communicate assertively and effectively, particularly in a Team Leader or Line Manager role.
In a leadership role, you'll need to communicate effectively with people. We often get back what we give out so make your communication style positive and constructive to help define your expectations of people and to support them if they're struggling.
If you can make people feel safe, they'll usually tell you where they're at, and that can help you to develop effective work relationships and a proactive style of line management.
Our impact and influence are not usually about what we say, they're about how we say things. This presentation can help you to think about how you communicate in business to support individual and team success.
New Explore Careers and College Majors 2024.pdfDr. Mary Askew
Explore Careers and College Majors is a new online, interactive, self-guided career, major and college planning system.
The career system works on all devices!
For more Information, go to https://bit.ly/3SW5w8W
The Impact of Artificial Intelligence on Modern Society.pdfssuser3e63fc
Just a game Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?Assignment 3
1. What has made Louis Vuitton's business model successful in the Japanese luxury market?
2. What are the opportunities and challenges for Louis Vuitton in Japan?
3. What are the specifics of the Japanese fashion luxury market?
4. How did Louis Vuitton enter into the Japanese market originally? What were the other entry strategies it adopted later to strengthen its presence?
5. Will Louis Vuitton have any new challenges arise due to the global financial crisis? How does it overcome the new challenges?
This comprehensive program covers essential aspects of performance marketing, growth strategies, and tactics, such as search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing, social media marketing, and more
Exploring Career Paths in Cybersecurity for Technical CommunicatorsBen Woelk, CISSP, CPTC
Brief overview of career options in cybersecurity for technical communicators. Includes discussion of my career path, certification options, NICE and NIST resources.
2. Effective Listening: 10 Barriers and How to
Overcome Them
Poor listening skills result in ineffective communication, which will usually have an
adverse impact on the productivity of the individual, the team and the organization.
Here you can find about ten barriers to effective listening and get tips for dealing with
them. Effective communication is a valuable skill in the workplace, and listening
properly is the most important part of effective communication.
Poor listening skills definitely make a huge, negative impact on team morale and
productivity. This situation usually results in conflicts and misunderstandings among
team members, and it creates a negative environment.
Fortunately, listening skills can be learned. The first step is to identify the barriers to
listening. The second step is to consciously implement the tips provided here to
overcome those barriers.
3. Excessive Talking
Good conversational skills are an asset, and a person with these skills are more likely to achieve
professional success. However, talking more than necessary is a barrier to effective communication.
People hesitate to interact with a person who talks excessively without listening to them. They may
also get bored, and excessive talking may be perceived as aggression.
Try these tips to overcome this habit:
• Think before you speak, and don't speak if you have nothing important
to contribute.
• Practice self-control. Allow the other person to speak.
• Avoid interrupting when the other person is speaking.
• Be aware of indulging in useless talk for the sake of talking.
• Be brief while conveying your thoughts.
• Observe your listener's reactions while speaking.
4. Prejudice
Prejudice is a preconceived opinion of feeling, which is usually irrational. Prejudice is very dangerous and has
the potential to bring animosity into the team and to break team spirit. The reason for a prejudice may be the
speaker's race, religion, age or appearance. A prejudiced person will not make any effort to listen and
understand.
Overcoming prejudice while listening:
Respect the other person for his or her knowledge and skills, irrespective
of the person's background.
Make conscious efforts to take charge of your thoughts.
Consciously avoid taking an "I know what he or she is going to say"
attitude while the other person is speaking.
5. Distractions
The four main types of distractions are physical, mental, auditory and
visual. Here's how to avoid this common barrier:
Face the person who is speaking.
Maintain eye contact while the other person is
speaking.
Ensure that you are comfortable.
Switch off the cell phone.
6. Expecting Others to Share Your Personal Beliefs and Values
Everybody has their own personal beliefs and value systems,
and it's natural to want to apply them to others around us.
Learn to appreciate that others don't have to share your beliefs.
In fact, their unique perspectives may shine light on problems
and issues that you haven't been able to deal with before!
7. Misunderstanding
The inability to hear correctly is one of the many
reasons for misunderstanding what a speaker is
trying to communicate. You may think that it's
impolite to ask the speaker to clarify his words
or intentions, but that's not the case at all. Most
people will appreciate the fact that you are
making a focused effort to really understand
what they are trying to say.
8. Interrupting
Interrupting a conversation with improper body language or inappropriate words
will have a negative impact in effective communication. Here's some tips to help
you avoid this barrier to effective listening:
Listen without interrupting while the other person is
speaking.
If you seek to clarify something, use appropriate body
language such as raising your hand or ask politely for more
details (like "I am sorry to interrupt you...").
9. Faking Attention
The person who is faking attention is just "hearing" but not "listening." There may
be some eye contact and the person may even be nodding, but the mind is
elsewhere. The person may be thinking about what to have for lunch or what to
wear for the party that evening. Faking attention is a habit for some people, but it
conveys lack of respect and dishonesty.
Try these tips:
Make it a habit to listen attentively. It is advisable to assume that the other
person knows something that you may not know.
Avoid thinking about how to reply when the other person is speaking.
This habit can be overcome by taking notes while the other person is
speaking.
10. Bringing in Emotions
Emotions erect barriers to effective communication. A
listener's senses are not likely to be functioning at their
optimum level when he or she is angry. Likewise, it is not
possible to understand or appreciate what the speaker is
saying if the listener is excessively sad.
Tip: It is better to avoid conversations when you are angry
or excessively sad.
11. Noise
Noise is any unwanted sound. It is a great impediment to clear
communication. It is impossible to listen in a noisy environment – it
becomes a frustrating experience for both the speaker and the listener.
Try to avoid conversations in noisy surroundings.
Eliminate the source of noise whenever possible. Turn off cell
phones, radios and television sets.
12. Fear
Fear is a great barrier to listening. People who are afraid during a conversation are not
likely to listen. They become defensive and tend to argue.
Tips to overcome fear:
Be aware that fear can only worsen the situation. Listen to what the other
person is about to say without fear.
Keeping calm will give you mental strength to face any situation.
Taking a deep breath helps in overcoming fear.
Great leaders are good listeners. Effective listening is a valuable skill that helps
team members achieve their goals efficiently and improves productivity. This skill
is necessary to stay competitive in the current global scenario. Implementing the
above mentioned tips will definitely help in improving listening skills. It is
possible with self examination and self discipline.