Communication Skill Session Design North West General Hospital Training and development Session design and Guide

1. Communication Skill Session Design
North West General Hospital:
1 Northwest General Hospital is a Joint venture of Alliance Healthcare (Pvt.) limited, and is 200 bed, state of the art hospital and
researchfacility based in the Hayatabad Region. Current planning is underway for the building of a Medical School and complex
medical research Center in the vicinity of the hospital. An area of 30 canals has been acquired for this purpose having the
following specialties. This organization has no sponsor.
2 Their Chief Executive Officer (CEO) is Dr.Tariq Khan Hashim and Chief Operating Officeer (COO) is Rahat Ullah Khattak.
3 The rough estimate about the total assets of the organization is 100 crore or 480 million dollars or more
4 Description of Northwest Hospital is a community of caring health professionals, valued and recognized for promoting wellness
through early detection and prevention, minimally invasive interventions, innovative clinical practices and intense patient care.
They Provide:
Services across multiple specialties including: 24-hour emergency services, critical care, cardiac care, stroke program, cancer care,
childbirth center, rehabilitation center, diagnostic imaging, geropsychiatric center, laboratory services, and education services.
Also below is a picture given showing that is also provides opportunities to both the experienced and fresh both who wants to apply to
its organization. Also a form of advertisement.
The Problem:
Lack of communication exists between all levels and departments there by resulting in complete poor performance of the
organization as a whole, more than two people on the same duty or no person on their assigned jobs

2. Session Title Communication skill development
Time 10 Am to 1 Pm
No of Trainees 20
Duration 3 HRs
Target Group Managers
Location Marco polo Peshawar
Aim To provide the necessary knowledge and
tools which should enable you to
communicate clearly onto all the levels within
the organization
Session Outcome 1. Improving understanding between you
and employees after adapting newly
learnt communication styles, body
language.
2. Asking precise questions and
effectively listening to other to ensure
better understanding.
3. Applying different techniques at
different levels
Resources Materials needed for this course:
Sticky Notes
Paper
Pens
Participants
Over Head Projector & Slides/ Power Point
Projector & Lap Top/White board
Felt Tip Pens/ Colored Pencils
Certificates

3. Training planner: (Training for managerial staff North West Hospital, KPK)
element or part of area to
be
current knowledge or
ability,
timings, venue
ref.
skill/ability/area to be
trained and required standard or activity or exercise
tools, equipment,
materials Cost
trained
param eter
1 Speaking
Tone, clarity,
pitch
Not up to the
mark that is
required to
deliver necessary
info .standards
required to at
least be able to
communicate
effective
commands
Lecture-cum-
discussion
Projector,
Notepad, pen
50min ,Marco
polo Peshawar Rs. 30,000
2 Body language
React according
to situation e.g.
aggressive,
welcoming,
acknowledging
Bad posture ,
shrugged
shoulders
Req: boss or
managerial
posture that
shows
authoritative
style Discussion
Projector,
Notepad, pen
50 min, Marco
polo Peshawar Rs. 30,000

4. 3 Attitude
Negativity
towards work and
team work
Is moderate level
and has to be
improved Action maze Participants
50 min,
Marcopolo
Peshawar Rs. 30,000
Training Course Feedback:
Strongly
Agree
Agree Neutral Disagree
Strongly
Disagree
1. The training met my expectations.     
2. I will be able to apply the knowledge
learned.     
3. The training objectives for each topic
were identified and followed.     
4. The content was organized and easy
to follow.     
5. The materials distributed were
relevant and useful.     

5. 6. The trainer was knowledgeable.     
7. The quality of instruction was good.     
8. The trainer met the training objectives.     
9. Class participation and interaction
were encouraged.     
10. Adequate time was provided for
questions and discussion.    

11. How do you rate the training overall?
Excellent Good Average Poor
   
10. What aspects of the training could be improved?
THANK YOU!