Organizations have different communication networks that determine how information is exchanged between members. These include circles, wheels, chains, and all-channel networks. Too much information can lead to information overload, where workers must deal with excessive amounts of ambiguous or complex messages. This can absorb large amounts of time and increase the risk of errors. Information overload can also cause technostress, which is anxiety from feeling controlled by overwhelming information and unable to manage it. Suggestions to deal with information overload include thinking before passing on messages, organizing messages into folders, eliminating unnecessary messages or copies, and periodically auditing message sources. Isolating workers from information through exclusion from informal communication or remote work locations can negatively impact job performance and worker motivation.

1. Communication channels in
Organizations
• Organizations

3. Communication Networks
Exchange message-> TRANSMITTED Face to face, via telephone, e-
mail, intranet, teleconferencing, informal memos or formal reports.

4. Circle: members may communicate with the two members on
either side. The circle has no leader, all members have exactly
the same authority or power to influence the group.

5. Y: the messages pass mainly to the third person from the
bottom and to a lesser extent to the person second from the
bottom.

6. Wheel: all the messages must go through the central
position or leader. Members may not comunicate
directly with each other

7. Chain: messages may be sent only to the person next to you.
In this pattern there are some power differences; the middle
positions receive more messages than the end positions.

8. All- channel( star pattern): each member may communicate
with any other member, allowing for the greatest member
participation. All members, as in the circle, have the same
power to influence others.

9. Information Overload
 Is a condition in which a worker has to deal with an
excessive amount of information.
 Is created not only by the vast number of messages
that a worker receives, but also by the ambiguity and
complexity that often characterize such messages.
Problems:
- Absorb an enormous amount of time
- Make errors
- Cause the risk
- Seek to escape the overload by not accessing
information

10. Technostress
• is a new term that denotes the anxiety and stress resulting
from the feeling of being controlled by the overwhelming
amount of information and from the inability to manage
the information in the time available.

11. Suggestions
 Think before passing on messages. Not all messages must
be passed on; not everyone needs to know everything.
 Use the messages as they come to you. Record the
relevent information and then throw them out or delete them.
Similarly, throw out or delete materials that contain information
that you can easily find elsewhere.
 Organize your messages. Create folders to help you store and
retrieve the information you need quickly.
 Get rid of extra copies. When you receive multiple copies that
you need. And back it up on your computer.
 Take inventory. Periodically take inventory of the messages you
receive regularly and, where appropriate, eliminate one or more
source of unnecessary messages.

12. Information isolation
Given little or
no
information
( messages # sent or
S.O are excluded
from informal gossip
and grapevine
massages)
Remote
location or
work at home
( unpleasant
personality, difficult
to work with, race,
gender, affectional
orientation)
Make it difficult for the individual to do the job assigned,
deprives the organization of potentially useful input from
the individual, and generally creates an unhappy and
unmotivated worker .

13. Organizational Message Competence
1. Listen actively, empathically, critically, and in depth.
2. Apologize when you make an error.
3. Avoid contributing to iinformatin ooverloaf or information
isolation.
4. Use the grapevine appropriately.
5. Demonstrate the communication skills of leadership.
6. Avoid the variousism discussed: racist, heterosexist,
ageist, sexist.
7. Help manage conflict; don’t aggravate it, as some do, to
stir up excitement.
8. Use power effectively.
9. Understand the communication flow.
10. Prepare all messages as if they are going to be graded by
your instructor.