The document discusses the importance of effective communication in healthcare. It introduces SBAR as a standardized communication technique that structures information exchange into 4 steps: Situation, Background, Assessment, and Recommendation. SBAR provides a mechanism to frame conversations, a tool to share concise and focused information, and a standard for communication that can help close hierarchies and indicate effective information transfer between caregivers. The document advocates for SBAR to foster patient safety, develop teamwork, and reduce time spent on patient handovers.