Unified Communications (UC) integrates real-time communications like phone calls and video chat with non-real time communications like email and voicemail into a single user-friendly interface. This consolidation improves productivity by allowing users to access all communication tools from any device. UC also streamlines infrastructure maintenance and reduces costs. However, organizations should carefully evaluate security, reliability, scalability, and compliance considerations before implementing a UC solution.
Comparative Study of Optic Fibre and Wireless Technologies in Internet Connec...Editor IJCATR
Most of the activities going on in the world today demand information and data sharing in one form or the other.
Consequently, the Internet and its connectivity has gradually become a household concern. The connection to the Internet requires
physical transfer of signal (data/information) from one point to another. This can either be through physical medium (wire) or through
the air (wireless). This paper a comparative study of Fiber Optics and Wireless Technologies in Internet connectivity seeks to identify
which of the two technologies is better for signal transmission in terms of bandwidth utilization, performance, reliability, cost
effectiveness, resilience, and security. The study adopted the use of secondary sources for the sourcing of materials. A lot of journal
articles, research publications, testbooks, white papers and many more were critically studies and comparatively analysed. It was clear
that both media have hitches and challenges. The study showed that although initial cost of acquisition is an inhibitive factor for fibre
optic connection, unlimited bandwidth delivery and high Quality of Service (QoS) placed Fiber optics above wireless connectivity in
their overall performance.
International Journal of Engineering Research and Applications (IJERA) is an open access online peer reviewed international journal that publishes research and review articles in the fields of Computer Science, Neural Networks, Electrical Engineering, Software Engineering, Information Technology, Mechanical Engineering, Chemical Engineering, Plastic Engineering, Food Technology, Textile Engineering, Nano Technology & science, Power Electronics, Electronics & Communication Engineering, Computational mathematics, Image processing, Civil Engineering, Structural Engineering, Environmental Engineering, VLSI Testing & Low Power VLSI Design etc.
A SECURITY FRAMEWORK FOR SOA APPLICATIONS IN MOBILE ENVIRONMENTIJNSA Journal
A Rapid evolution of mobile technologies has led to the development of more sophisticated mobile devices with better storage, processing and transmission power. These factors enable support to many types of application but also give rise to a necessity to find a model of service development. Actually, SOA (Service Oriented Architecture) is a good option to support application development. This paper presents a framework that allows the development of SOA based application in mobile environment. The objective of the framework is to give developers with tools for provision of services in this environment with the necessary security characteristics.
SELF-ORGANIZATION AND AUTONOMOUS NETWORK SURVEYIJNSA Journal
The autonomic network gathers several aspects of Self-organization, which is depicted, into different
autonomous function such as the Self- configuration, the Self-optimization, the Self-repair, the Selfprotection, and the Self-cure. The latter is considered as one of the autonomous functions wished of a system network, which could be described by autonomous behavior is realized by structures of the control
loops and loop of control.
Presentation of the "Alternative Network Deployments" IETF draft for the GAIA meeting in IETF93, Prague, 22nd July 2015.
http://datatracker.ietf.org/doc/draft-irtf-gaia-alternative-network-deployments/
Comparative Study of Optic Fibre and Wireless Technologies in Internet Connec...Editor IJCATR
Most of the activities going on in the world today demand information and data sharing in one form or the other.
Consequently, the Internet and its connectivity has gradually become a household concern. The connection to the Internet requires
physical transfer of signal (data/information) from one point to another. This can either be through physical medium (wire) or through
the air (wireless). This paper a comparative study of Fiber Optics and Wireless Technologies in Internet connectivity seeks to identify
which of the two technologies is better for signal transmission in terms of bandwidth utilization, performance, reliability, cost
effectiveness, resilience, and security. The study adopted the use of secondary sources for the sourcing of materials. A lot of journal
articles, research publications, testbooks, white papers and many more were critically studies and comparatively analysed. It was clear
that both media have hitches and challenges. The study showed that although initial cost of acquisition is an inhibitive factor for fibre
optic connection, unlimited bandwidth delivery and high Quality of Service (QoS) placed Fiber optics above wireless connectivity in
their overall performance.
International Journal of Engineering Research and Applications (IJERA) is an open access online peer reviewed international journal that publishes research and review articles in the fields of Computer Science, Neural Networks, Electrical Engineering, Software Engineering, Information Technology, Mechanical Engineering, Chemical Engineering, Plastic Engineering, Food Technology, Textile Engineering, Nano Technology & science, Power Electronics, Electronics & Communication Engineering, Computational mathematics, Image processing, Civil Engineering, Structural Engineering, Environmental Engineering, VLSI Testing & Low Power VLSI Design etc.
A SECURITY FRAMEWORK FOR SOA APPLICATIONS IN MOBILE ENVIRONMENTIJNSA Journal
A Rapid evolution of mobile technologies has led to the development of more sophisticated mobile devices with better storage, processing and transmission power. These factors enable support to many types of application but also give rise to a necessity to find a model of service development. Actually, SOA (Service Oriented Architecture) is a good option to support application development. This paper presents a framework that allows the development of SOA based application in mobile environment. The objective of the framework is to give developers with tools for provision of services in this environment with the necessary security characteristics.
SELF-ORGANIZATION AND AUTONOMOUS NETWORK SURVEYIJNSA Journal
The autonomic network gathers several aspects of Self-organization, which is depicted, into different
autonomous function such as the Self- configuration, the Self-optimization, the Self-repair, the Selfprotection, and the Self-cure. The latter is considered as one of the autonomous functions wished of a system network, which could be described by autonomous behavior is realized by structures of the control
loops and loop of control.
Presentation of the "Alternative Network Deployments" IETF draft for the GAIA meeting in IETF93, Prague, 22nd July 2015.
http://datatracker.ietf.org/doc/draft-irtf-gaia-alternative-network-deployments/
How to Identify Successful Content Strategiesfcrehan
A short presentation on how Forrester can help define a successful digital content strategy. Whether you are a Brand or Media, Telco or Retail company, the Forrester Content Strategy could be for you.
Curso Mainframe CLEFormacion - Diseño de Bases de datos DB2CLEFormación
Objetivos del Curso Mainframe de diseño de base de datos de CLEFormación:
Del Modelo de entidad relación de datos, al diseño Físico dela Basede Datos DB2
Conocer los mandatos para control de programas, y autorización sobre objetos DB2.
Interviews with Dr Torsten Hoffmann (Summit Chairman), Dr Bertil Lindmark and Herbie Newell, speakers at the marcus evans Discovery Summit 2014, taking place in Lisbon, Portugal, 31 March - 1 April 2014.
November 8 is Responsible Tourism Day @WTM_WRTD @unwtoron mader
Responsible Tourism Day Wiki
http://planeta.wikispaces.com/responsibletourismday
For more info about responsible travel and responsible tourism, keep an eye on the Planeta Wiki
http://planeta.wikispaces.com/rt
Can you recommend a responsible travel practitioner who would like to appear on a Google hangout for Responsible Tourism Day? Please let me know.
2014 Hangout
https://www.youtube.com/watch?v=KpBDTd-7tO8
Twitter
xhttps://twitter.com/RTAwards/status/717081952600395776
After installed locatorTM Car Unit, fleet manager can monitor, dispatch & manage his fleet and shipment from internet access anywhere, anytime
RITI integrated GPS、GSM、GIS、Internet & CTI technologies to provide sophisticated fleet management software with friendly man-machine interface for easy operation
This is the most efficient fleet management method so far as we knew in the world
How to Identify Successful Content Strategiesfcrehan
A short presentation on how Forrester can help define a successful digital content strategy. Whether you are a Brand or Media, Telco or Retail company, the Forrester Content Strategy could be for you.
Curso Mainframe CLEFormacion - Diseño de Bases de datos DB2CLEFormación
Objetivos del Curso Mainframe de diseño de base de datos de CLEFormación:
Del Modelo de entidad relación de datos, al diseño Físico dela Basede Datos DB2
Conocer los mandatos para control de programas, y autorización sobre objetos DB2.
Interviews with Dr Torsten Hoffmann (Summit Chairman), Dr Bertil Lindmark and Herbie Newell, speakers at the marcus evans Discovery Summit 2014, taking place in Lisbon, Portugal, 31 March - 1 April 2014.
November 8 is Responsible Tourism Day @WTM_WRTD @unwtoron mader
Responsible Tourism Day Wiki
http://planeta.wikispaces.com/responsibletourismday
For more info about responsible travel and responsible tourism, keep an eye on the Planeta Wiki
http://planeta.wikispaces.com/rt
Can you recommend a responsible travel practitioner who would like to appear on a Google hangout for Responsible Tourism Day? Please let me know.
2014 Hangout
https://www.youtube.com/watch?v=KpBDTd-7tO8
Twitter
xhttps://twitter.com/RTAwards/status/717081952600395776
After installed locatorTM Car Unit, fleet manager can monitor, dispatch & manage his fleet and shipment from internet access anywhere, anytime
RITI integrated GPS、GSM、GIS、Internet & CTI technologies to provide sophisticated fleet management software with friendly man-machine interface for easy operation
This is the most efficient fleet management method so far as we knew in the world
A Unified Communication Solution refers to a phone system that unifies several communication methods within a business. It combines all the ways of communication, including video conferencing, phone calls, SMS, email, instant messaging, and fax. UcaaS Solution provides a single communication platform for enterprises to improve collaboration and communication between the internal staff and clients.
Taking a Strategic Approach to Unified Communications: Best of Breed vs. Sing...Osterman Research, Inc.
While unified communications can clearly enable more efficient and more consistent communications across any platform, for users in any location, there are different approaches to implementing a unified communications system. A single-vendor approach, such as Microsoft Exchange in combination with Microsoft Lync, can provide a robust unified communications experience and can make users more productive. However, an open approach that leverages cloud-based productivity applications, such as Google Apps integrated with a software and hardware agnostic unified communication platform like Esnatech Office-LinX, permits the re-use of existing PBXs and other systems, and provides the necessary flexibility to allow organizations to adopt a wider variety of less expensive on-premise and cloud-based applications.
CompTIA exam study guide presentations by instructor Brian Ferrill, PACE-IT (Progressive, Accelerated Certifications for Employment in Information Technology)
"Funded by the Department of Labor, Employment and Training Administration, Grant #TC-23745-12-60-A-53"
Learn more about the PACE-IT Online program: www.edcc.edu/pace-it
Making a Pain-free Migration to Unified CommunicationsReadWrite
Every firm, company or enterprise with distributed data and voice networks is looking for ways to control costs and increase efficiency. To achieve these goals, businesses need to integrate both voice and data onto a single, converged network to reduce costs and improve productivity. A converged voice and data network is the foundation for Unified Communications (UC), which fosters productivity through mobility and collaboration. Mobile technology allows users to work smarter with simple, end-to-end solutions that combine time-saving communication tools that boost user performance, such as virtual private networks and wireless applications. UC also promotes effective collaboration by connecting people with the right resources the first time, thereby increasing productivity. This paper examines the value of UC applications, tools and technologies to provide guidance for pain-free migration to a more efficient and high-performance business environment.
Securing business communications, personal information, financial transactions, and mobile devices involves much more than network access control. It requires scanning for malware, preventing access to malicious websites, endpoint integrity checking, and controlling application usage. But typical Wi-Fi solutions do not satisfy these requirements. Fortinet has a unique approach that addresses the shortcomings of other Wi-Fi offerings. Our secure access portfolio provides the most flexible security platform with end-to-end enforcement.
Read More: https://www.fortinet.com/secureaccess
Never Compromise Your Mission: 5 Ways to Strengthen Data and Network Security...Unisys Corporation
To learn more visit: http://www.unisys.com/stealth
For years, security involved layering perimeter defenses and physical technology infrastructure that drove up operations and IT costs. But advanced, innovative technologies are driving public sector leaders to step outside the conventional Band-Aid approach. A new breed of public sector security opportunities around software-defined networking has emerged – one that strengthens security and cuts costs. The key – hide all endpoints completely from attackers so there’s no vector to target. There are five ways public sector leaders can increase security and decrease costs:
Cloak your endpoints and go undetectable;
Segment your data center by using communities of interest;
Isolate disparate networks;
Move mission-critical workloads to a more secure cloud;
Convert existing computing devices into secure communications tools.
VIDEOCONFERENCING WEB APPLICATION FOR CARDIOLOGY DOMAIN USING FLEX/J2EE TECHN...cscpconf
The recent advances in computer technology and data networking have made videoconferencing
system a popular medium for users to interact with one another from remote locations. This
system offers communication between more than two users, who are able to interact through
their webcams, microphone and other components. The use of this system has been increased
recently due to many reasons, for one thing, progress in Internet access in different networks
like companies, universities and houses, with the increase of available bandwidth whereas the
decrease of delay in sending and receiving packets . On the other hand, the coming of Rich
Internet Applications (RIA) means that a large part of web application started to be
implemented on the web browsers. This paper discusses the conception of multiparty
videoconferencing systems using technologies of Web 2.0. For our conceptual
Videoconferencing Platform, we have developed many feature : live audio video, text
chat, video recording, user and room management and quality control. Videoconferencing
modules have been carried out using open source technologies Flex and J2EE.
The recent advances in computer technology and data networking have made videoconferencing
system a popular medium for users to interact with one another from remote locations. This
system offers communication between more than two users, who are able to interact through
their webcams, microphone and other components. The use of this system has been increased
recently due to many reasons, for one thing, progress in Internet access in different networks
like companies, universities and houses, with the increase of available bandwidth whereas the
decrease of delay in sending and receiving packets . On the other hand, the coming of Rich
Internet Applications (RIA) means that a large part of web application started to be
implemented on the web browsers. This paper discusses the conception of multiparty
videoconferencing systems using technologies of Web 2.0. For our conceptual
Videoconferencing Platform, we have developed many feature : live audio video, text
chat, video recording, user and room management and quality control. Videoconferencing
modules have been carried out using open source technologies Flex and J2EE.
At Logicalis, we feel strongly that we have a social responsibility to support our local communities. We do this through actively participating in local community charity events, as well as holding fun and educational fundraising initiatives within our offices globally. It’s incredibly rewarding for our employees to recognise the positive impact they can make on other people’s lives.
At Logicalis, we see that the world is shrinking; becoming more complex, with increasing competition, a deluge of new technologies and a changing workforce.
The technology game plan is changing – and the ability to compete in the new marketplace depends on investment in IT for maximum business advantage.
In this review, Logicalis takes a world view of game-changing trends and identifies the technology developments that precede or follow these shifts.
It takes an open mind to embrace these changes and over the next few pages we hear from our customers and leading thinkers on how this technology revolution is changing the game plan for businesses and individuals alike.
The challenge was to move away from the limitations of Excel planning, and eventually adapt the IBM Cognos Planning model to meet the detailed every-day concerns of the finance team.
The business analysis team developed a number of models within IBM Cognos to produce the company's annual budget as well as six-monthly forecasts on business performance. Managers across the company input projected data into MS Excel spreadsheets such as sales figures, marketing costs, labour, overheads and costs of materials ready for the start of the financial year. This is then uploaded into the IBM Cognos Planning application for modelling and analysis to produce the annual budget and forecasts for the business.
http://www.cxounplugged.com
A research whitepaper published in November by Ovum and commissioned by Logicalis, revealed a great many interesting BYOD trends – many of which were highlighted in a recent CXO post (BYOD Research) by Ian Cook. Perhaps the most startling, however, was the very low proportion of ‘BYOD-ers’ who have signed corporate BYOD policies.
In the largest study ever conducted into the reach of employee Bring Your Own Device behaviour, there is a divide between the levels of BYOD and attitudes in high-growth markets and mature markets. This will shape how different regions get to benefit from next generation enterprise mobility.
Business Collaboration Conducting the Virtual ChoirLogicalis
Lucas Pinz, Senior IP Technology and Architectures Manager PromonLogicalis, examines the lessons businesses can learn from the ‘Virtual Choir’, a stunning illustration of the potential for creativity and innovation inherent in ‘mass collaboration’.
In addition to being a reseller of HP technology, Logicalis
provides Regal with a great deal of value-add at both the
commodity level and the services level. There are no HP reps
in Knoxville, Tennessee, King notes, and Logicalis provides the
close day-to-day customer service that isn’t available directly
from HP.
Logicalis completed a storage assessment of the current
Mercury environment that supplied the information needed to
start planning for the future. “We have found great success with
our storage assessment,” states Ken Rogers, Logicalis Sales
Specialist. “It allows us to examine current and future needs and
provides a plan to address them.”
Logicalis International Managed Services CapabilitiesLogicalis
Logicalis has international managed services capabilities with a common service delivery framework to support both our local and multinational clients.
Logicalis Case Study American Foods GroupLogicalis
Logicalis has been a preferred technology partner
of American Foods Group for many years. During
a regular meeting, they shared their current
needs with Logicalis, looking for suggestio
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Unified Communications Overview
1. Unified Communications Overview
“This is not about working 25 hours a day, it’s about eliminating inefficient communications” -
Steve Blood research vice president, Gartner
With the deployment of integrated communication services there is an opportunity for
organisations to significantly improve employee productivity, augment business processes
and foster innovation. (Butler Group, Enterprise Communications, February 2010).
In essence, Unified Communications takes all of the means by which a modern business
communicates – data, voice, messaging and wireless – and unifies the experience. This is
achieved through the integration of real-time communication services such as IP telephony,
instant messaging, video conferencing and Telepresence with non-real-time services such as
email, SMS, fax and voicemail.
It is not a single product, but a solution based on a set of products unified in such a way as to
provide a consistent user interface and user experience across a wide range of devices and
media types. This means that an individual user can send a message via one medium, whilst
the recipient can access the same communication via another medium – for instance
accessing voicemail messages through email or a cell phone. If the sender is online and
available, a response can be sent immediately via text chat or video call. Otherwise, it may
be sent as a non real-time message accessible via a variety of media.
This unification of communication technologies and interfaces is made possible by the
consolidation of different types of communication over a single physical network. Both voice
and data can be delivered over the same network, using the same format - IP, or internet
protocol.
Since unified communication is based on IP, it is also relevant to Cloud Computing, whereby
communication services are delivered via the internet on a subscription basis.
The strength of a Unified Communications solution is that an organisation has a trusted
partner who understands their strategic goals and direction. That partner is able to build an
end to end solution which is specific to the organisation’s business environment, ensuring
that Unified Communications effectively underpins collaboration-intensive business
processes.
1
www.logicalis.com
2. Business benefits
The specific benefits of moving to a Unified Communications model will always depend on
the nature of the user organisation to an extent. However, the model also enables a range of
more general benefits, such as:
Productivity and efficiency: Unified Communications enables users to communicate
more efficiently by giving them access to all communications via a single interface – and
by enabling them to share, forward, or manage them in real time. There is no need to
switch between multiple interfaces in order to manage different communications types,
which drives efficiency and speed of communication between people
Cost benefit: Unified Communications streamlines and consolidates communications
infrastructure, reducing the need to invest in hardware
Anytime, anywhere access: Merging email, voice, and other communications services
enables users to, for instance, access voice messages in email, have email dictated over
the phone, or access communications via the Web. As a result, the ability communicate,
and access communications services is not limited by location, provided internet access
is available
Simplified maintenance: Unified Communications delivers a wide range of messaging and
communication to a single inbox. Meanwhile, the user organisation does not need to
manage separate infrastructures for both data and voice traffic. Together, these factors
add up to simplified infrastructure that can be maintained more easily and efficiently
2
www.logicalis.com
3. Considerations
As with any decision to migrate to an entirely new ICT architecture, businesses should
assess providers and solutions thoroughly before committing, focussing in particular on
issues such as:
Security: In a Unified Communications environment where many, if not all, of an
organisation’s communications platforms are integrated, special attention should be given
to security considerations. In particular, it is vital to protect against the links between the
communications channels acting as bridges enabling security issues, such as viruses, to
affect several or all of the platforms, leaving the organisation unable to communicate
Reliability and service availability: Strong service level agreements are vital, as are the
provider’s reputation when it comes to reliability and provisions for continuity during
service disruption
Future-proofing: It is important to ensure that any solution implemented now is likely to be
compatible with future developments in communication technology
Usability: The system must be extremely easy to use. Otherwise, users personnel will not
use the facilities effectively and the potential benefits will not be realised
Scalability: Any system purchased must be capable of growing scalable to meet future
demands and developments - both in terms of technologies and the size of the
organisation
Compliance: It is very important to ensure that a Unified Communications infrastructure is
designed and implemented I such a way as to support the compliance and regulatory
demands on the organisation – for instance providing for the application of granular
permissions policies governing access to and use of information
Managed Service: Using a managed service provider with experience is an option worth
considering for organisations, to ensure a smooth transition and integration of all
communication solutions and network.
3
www.logicalis.com
4. Glossary
Internet Protocol (IP): The primary communications protocol through which packets of
data are routed across network boundaries. It is fundamental to the effective operation of
the Internet
Presence information: An indicator informing a user as to the location and availability of
an intended communication recipient
Unified Messaging (UM): A system that makes different types of messages available from
a single inbox – which is accessible from a variety of devices and applications
Voice over Internet Protocol (VoIP): A telephony networking solution that transmits voice
telephone calls across an IP network as an alternative to the public switched telephone
network (PSTN)
4
www.logicalis.com