Lt Col Rajendra S Pal has over 30 years of experience in general administration, facilities management, real estate, and security. He is currently a Senior Manager at CBRE, where he oversees facility management and transport operations for multiple sites. Previously, he held senior leadership roles at American Express, Convergys, Teletech, Copal Partners, and Keane, where he managed facilities, security, transportation, procurement, and other administrative functions. He has a proven track record of delivering operational efficiencies and cost savings.

1. Lt Col Rajendra S Pal(Retd).
Mobile: 09810160720 Phone No.: 0124-4388669
E-Mail: rspaljapji@yahoo.com;rajendraspal69@gmail.com
Seeking senior level positions in General Administration, Facilities Management,Real Estate and Security
with a reputed and growth-driven organisation.
EXECUTIVE DIGEST
 An astute leader with rich experience across a wide gamut of
functional areas in the Corporate and Defence sector.
 Presently associated with CBRE as Sr Manager Asset Services.
since May 2011.
 Adroit in heading in General Administrative functions including Asset
Management, Facilities Management, Transport Management,
Infrastructure Management, Safety and Security to include electronic
and physical security.
 Resourceful in the identification and development of vendors for
outsourcing services like Safety & Security, purchase of routine office
equipment, as well as maintenance & upkeep of assets.
 Deftness in managing the entire gamut of Materials Management
activities including budgeting, cost control, monitoring inventory levels,
stock management, liaison with vendors (domestic and foreign) for
timely procurement of various items required for production & spares.
 Possess excellent communication, leadership, relationship management
and analytical skills.
 Capacity to work under high pressure situations, and relate to people
across hierarchical levels for smooth project execution.
 Ability to put service before self with high commitment, sincerity,
dedication and integrity.
 Hands on experience in managing cross cultural teams, planning for their
training & development aspects (for accomplishing organisational goals
through team cohesiveness) and sustaining high motivation levels.
ORGANISATIONAL EXPERIENCE
July 14 – Till Date CBRE South Asia Pvt Ltd-Sr Manager Asset Services
Responsible for coordination and management of Facility management and Transport operations at Head
Office for multiple sites.
May 11-July 14 CBRE SouthAsia Pvt Ltd.Sr.Manager Facilities,India (Account Director,India-American
Express India Pvt Ltd).
Key Deliverables:
 Provide overall in-country leadership role for the delivery of facilities management, support services,security and
transportation/logistics operations for India to ensure successful delivery and client satisfaction.Leading a team of
41 resources and managing multisites.
 Co-ordinate with other functional teams such as Transaction Management, Project Management and centre of
Excellence.
 Maintain strategic and tactical relationships with in-country business leaders to set and manage expectations and
build long-term relationships.
 Contract management in the areas of management activities, compliance management and third party
management.
 Overall management of services in the areas of FM/Building management, technology & records management,
Business Continuity Planning, amenities management, mail services, operational hard FM services, soft FM services
and overall security in conjunction with Amex Security team.
 Overall management of FM related capital projects including the oversight of consultants, contractors, permit
agencies, preparing estimates, scheduling, cost control, and reporting.
 Overall management of the development of the annual operating expense, capital plan and ten-year capital plan
with regards to FM operations, infrastructure and systems.
BUSINESS SKILLS
Strategy Planning
General Administration
Operations & Maintenance
STPI & Customs
HR Management
Safety & Security Operations
Real Estate & Project Management
Asset Management
Facilities Management
Vendor Development
Materials Management
Purchase Operations
Inventory Management
Transport Management
Personnel Management

2.  Overall management of the transport, logistics and security operations.
 Overall responsible for space management and maintaining optimum SU level.
 Support the Transaction Management team by working closely with the local leasing team and appointed
consultants regarding real estate strategies, site selections.
 Support the Project Management team by working closely with the locally appointed consultants regarding FM
operational requirements.
 Support Amex security team by working closely with the locally appointed security leaders regarding security
operational requirements.
 Support the Centre of Excellence team in areas such as workspace design strategies, project updates in the on-line
web-based platform and other global efforts of standardization such as facilities management preventative
maintenance (service desk) system implementation and operations.
 Support the environment stewardship program, in areas such as power and water consumption tracking, handling
of hazardous materials and implementation of any energy saves related projects. Also support the implementation
plan for the use of sustainable materials, recycling and environmental waste stream management practices in
facility operations.
 Provide leadership to the in-country Business Continuity Committee for all FM technical issues and areas.
Notable Milestones:
=Suggested and implemented various cost saving measures for facilities operations and security to the client
whereby resulting into considerable savings.Streamlined entire security deployment and reworked on the
electronic security requirents with a a view to have 100% multilayered coverage of the entire facility.
=My team was instrumental in creating a new Facility of 300K sq ft and transition of resources in a record time.
=Suggested and implemented shift merging(transport operations) resulting into enormous savings.My team was
instrumental in streamlining the entire transport operations of AMEX.
=Launced the transport automated software(ETMS) tool which resulted into a saving of around USD 270K annually
and also improved the functioning of Transport system in Amex.
=Self and my team were appreciated from time to time for the excellent work done and were also
accredited with the RISE(Respect,Integrity,Service,Excellence) award for displaying excellent leadership
and timely delivery of services and achieving organisational goals.
Apr’08 – May’11 Sr. Manager - Facilities & Commercial (North) Convergys India Services Ltd.
Key Deliverables:
 Leading delivery of facilities services for 4 sites of Gurgaon, including house and building services, interior and
exterior maintenance, safety and security.
 Developing annual budget for the facility.
 Real Estate & Project management which involves dealing with architects, project Management Company and
contractors.
 Liaising with International Facilities Management Association (IFMA), Building Owners’ Management Association
(BOMA), or similar facilities management organization for remaining updated on facilities best practices & trends.
 Developing & implementing site-specific facility operations standards and processes, viz. emergency procedures,
facility initiatives, and security standards and processes as necessary.
 Establishing and maintaining vendor relationships to facilitate delivery of outsourced services and ensure
fulfillment of terms of vendor agreements and contracts.
 Implementing facility operations processes defined by regional and/or senior facilities leadership.
 Functioning as a local point of contact for asset and program operations management regarding major changes
within the facility (e.g., moves and remodeling).
 Effective Transport and security Management.
 Selecting, training, developing, and managing performance of direct reports in area of specialty and providing
direction for work groups in accordance with the organization’s policies and applicable legal requirements.
 Ensuring adherence to annual budget by monitoring expenses and implementing corrective action plans.
 Ensure compliance of STPI and Customs formalities.
Notable Milestones:
 Essayed a stellar role in savings of USD 100 K on operational expenditures per year by effective controls &
checks.
 Instrumental in savings of USD 330 K for the organization by renegotiating the terms and condition of existing
lease.
 Accredited with Annual ACE Award for the year 2009 in recognition towards excellence in performance
and achievement of organizational goals.
Oct ’07 – Jan’08 AVP-Administration, Facilities & Procurement, Teletech Services India Ltd
Key Deliverables:
 Review and negotiation of confidentiality agreements and clinical site agreements.
 Benchmarking Facilities Management services (Multi Location) with real time data & comparing the costs across
sites.
 Planning and scheduling project activities to ensure completion of the project within the time and budgetary
parameters and for optimizing resource utilization

3.  Handling complete Facilities (Safety, Security, Repair, Fire Fighting system, Pest Control, Water Supply),
infrastructure set up & maintenance and coordinating with architects for interiors for the same.
 Handling complete administration of the organization, office & assets management, look after discipline matters,
Issue of ID cards and more.
 Liaising with Government Departments & Agencies for ensuring seamless business operations
 Responsible for maintenance of office infrastructure including operation & maintenance of office equipment (Multi
Location).
 Real Estate and project management.
 Responsible for preparation of the administration budget
 Take care of all office purchases and ensure procurement at most competitive rates
 Responsible for all travels and guests houses and vehicle utilization and their maintenance
 Effective transport management.
 To ensure effective control and regular monitoring of all the Admin related expenses and report the same to Head
HR/CFO on a regular basis
 Prepare documents for all admin related procedures and ensure the same is strictly followed
 Ensure that the statutory requirements related tot the admin Function: are complied with.
 Responsible for procurement of materials
 Responsible for inventory / material management & supply chain activities.
 Developing & managing a predominantly Domestic Vendor base.
 Vendor Management including evaluation, maintaining of approved vendor list, vendor audits.
 Approval of purchase requisitions, preparation of PO & contract Agreements.
 Negotiation of purchases & contracts.
 Co-ordination with vendors for material delivery, installations & transit insurance. Project Management and
Operation & maintenance of facilities
 Ensure optimal utilization of resources
 Ensure nil statutory violations
 Co-ordinate with Internal & External interfaces
 Identify & implement opportunities for Cost optimization in the Works.
Please Note:
 My tenure with Teletech could not last long since Teletech got acquired by Aegis due to which they
were projecting their existing top leadership in key positions.
Feb’07 – Oct’07 Head-Administration Copal Partners
Key Deliverables:
 Planning administrative policies and processes to include security with the management team and ensuring
implementation of these through administrative and operations department.
 Supervising facility management across real estate management of 75000 sq. ft. Area across 3 sites.
 In-charge of contracts management, viz. negotiations and awards pertaining to property, vendors, suppliers and
service providers, viz. FM Services, Security, Transport, etc.
 Heading security and safety operations of the facilities, equipment and staff through external security, transport
and other service providers & ensure compliance from the service providers to corporate policies and procedures.
 Responsible for ISO 27001 certification for corporate administration and operations.
 Managing all commercial negotiation in coordination with civil, electrical, carpet, etc.
 Liaising with architects, designers & suppliers during site selection, design, and construction, fit-out and
commissioning phases of new or extended facility.
 Real estate and project management.
 Monitoring all type of procurement of goods/services including IT for Copal Partners.
 Steering complete vendor management, selection of vendors in accordance with needs of the internal customers.
Notable Milestones:
 Played a vital role in saving INR 1.86 lacs per month on operational expenditures by negotiating with existing vendors.
 Pioneer in setting up of new process and procedures for better functioning of the system.
Jan’04 – Feb’07 Manager-Administration Keane India Ltd.
Key Deliverables:
 Steering Facility Management of 1, 25000 Sq ft area & providing efficient logistic support to all employees.
 Managing all purchases including consumables and scrutinising agreements/contracts.
 Ensuring effective implementation of administrative policies & efficient transportation for employees.
 Monitoring provision for fire fighting equipment and implementing all fire fighting measures.
 Spearheading efficient management of material resources including AMC and proper asset accounting.
 Effective transport Management.
 Real estate and project management.
 Liaising with Customs, STPI and Other Govt. Agencies for regulatory compliance and clearances.
 Monitoring security services for safety & smooth operation of the facility. Ensuring proper deployment of security
workforce as well as implementing Safety, Health & Environmental measures.

4. Notable Milestones:
 Instrumental in getting the new site operational and streamlining the transport & facility operations of the
site.
 Accredited with Exceptional Performance Award for two consecutive years, 2004 & 2005 for
delivering outstanding performance.
Jun’80 – Jan’04 Army Officer Indian Army, Taken premature Retirement in the rank of Lt.
Col.
Key Deliverables:
 Heading various command and staff appointments & ensuring flawless personnel and material management for the
smooth running of the organization.
 Steering staff coordination, motivation and overall security arrangements at various levels in Army.
 Managing day-to-day administrative work, documentation of large establishment.
 Ensuring provision of centralized services including canteens, accommodation, pay & allowances, bank facilities
and transport services.
Notable Milestones:
 Merit of being recognized as a consistent excellent performer with an ability to lead teams.
EDUCATIONAL QUALIFICATIONS
MBE (HR) Guru Jhambheshwar University, Hissar, 2000, Secured 1st
Division, Stood Second in the University
B.Sc. Kanpur University, 1978, Secured 1st
Division
PERSONAL MINUTIAE
Date of Birth: 01 July, 1959
Address: A-103,Plot # 01,Citizen Welfare Society, Sector 51,Gurgaon.
Languages Known: English, Hindi & Punjabi