Mark Jones has over 20 years of experience in risk management, business continuity, disaster recovery, and crisis management. He is currently the Head of Operational Risk and Business Continuity at Money Advice Service, where he implemented a business continuity management system and policies. Prior to that, he held similar roles at Healthcare at Home, University College London, London School of Economics, and several banks.

1. Mark Jones MBCI
Mobile: 07545 760302 / Email: westminstercontinuity@hotmail.com
Career Summary
Company Job Title Type Date
Money Advice Service Head of Operational Risk and
Business Continuity
Contract July 2016 – Present
HealthCare at Home Head of Operational Risk and
Business Continuity
Contract March 2015 – July 2016
University College
London
Lead Business Continuity / IT
Disaster Recovery Consultant
Contract May 2014 – February
2015
London School of
Economics
Head of IT Infrastructure /
Business Continuity Consultant
Contract June 2012 – May 2014
Al-TURKI Head of Programme Management
Office (PMO)
Contract July 2011 – June 2012
RBS Group Senior Project Manager Contract Nov 2010 – June 2011
HSBC Business Continuity Lead Manager Contract Oct 2009 – Nov 2010
Northern Rock Head of Business Continuity Contract April 2009 – Oct 2009
HomeServe PLC Head of Business Continuity Permanent Dec 2007 – April 2009
Bank of America Head of Business Continuity Permanent June 1997 – Nov 2007
Expert in Risk Management, Business Continuity, Disaster Recovery and Crisis Management with a
consistent track record of implementing complex projects across multiple sectors aligned to ISO-22301.
Competencies and Achievements
• Advocate of the BCI Professional Practices
• Implementation of Risk Management methodology
• Determine Strategy and implementation project through to delivery.
• Implementation of Business Impact Analysis, Risk Assessment and Business Continuity Planning
• Author; Risk Management, Business Continuity, Disaster Recovery and Crisis Management Policies
• Successful long term, hands on positions
• Delivery of ISO-22301 Gap Analysis and Self Assessment
• Increased revenue by 10% which equates to an increase in annual turnover of £2m.
• Developed, Implemented and Embedded Risk Management Framework
Money Advice Service / London
Head of Operational Risk and Business Continuity July 2016 – Present
• Implemented Business Continuity Management System to ensure successful external Audit
• Performed analysis across the organisation in order to write and implement the following;
o Business Impact Analysis and Business Continuity Planning
o Business Continuity, Disaster Recovery and Crisis Management Policies
o Corporate Risk Management Policy

2. o Corporate and Divisional Risk Registers
• Facilitated workshops across the organisation
• Performed fact finding, data gathering, assessment and reporting.
• Closed Audit Committee recommendations
• Performed Crisis Management, Business Continuity and Disaster Recovery Exercises
• Responsible for end to end BCM project lifecycle, prioritisation, highlight reports, resource planning,
and regular management information.
HealthCare at Home, Burton-on-Trent / London
Head of Operational Risk and Business Continuity March 2015 – July 2016
• Defined and implemented Risk Governance Framework including credit, operational and clinical risk
• Increased revenue by 10% which equates to an increase in annual turnover of £1m - £2m.
• Closed Audit Committee recommendations
• Facilitated workshops across the organisation
• Presented KPIs to the stakeholder group and governance committees
• Performed Crisis Management, Business Continuity and Disaster Recovery Exercises
• Responsible for end to end BCM project lifecycle, prioritisation, highlight reports, resource planning,
and regular management information.
University College London, Central London
Lead Business Continuity / IT Disaster Recovery Consultant (Contract) May 2014 – February
2015
• Review and project plan Audit Committee recommendations
• Stakeholder engagement across the Business and IT
• Author of the following policies;
o Business Continuity Policy
o Disaster Recovery Policy
o Incident Management Policy
• Created and Facilitated workshops across the company on the Lifecycle of Business Continuity
Management in order to write and embed Business Continuity and Disaster Recovery Planning.
London School of Economics and Political Science, Central London
Head of Infrastructure / Business Continuity Consultant (Contract) June 2012 – May 2014
Incorporating Incident, Risk, and Change Management
• Responsible for the day to day operation of the Infrastructure department with 40 staff
• Relocation of critical services to co-location Data Centres.
• Implemented Incident, Risk and Change Management methodology.
• Responsible for end to end project lifecycle; procurement, project initiation, planning, task scheduling,
budget management – CAPEX/OPEX, highlight reports, resource planning and management
information.
• Responsible for end to end invitation to tender bid process.
• Operational management of Infrastructure teams.
• Managed efforts of team members, reallocating and redefining job roles where necessary.

3. • Key 3rd party suppliers engagement and negotiating commercial value.
AL-TURKI, Riyadh / Saudi Arabia / Central London
Head of Programme Management Office (PMO Contract) July 2011 – June 2012
• Effectively utilised PMO resources to support the delivery of the programme.
• Ensured risks, assumptions, issues and dependencies for all projects were clearly documented.
• Supported the IT Director on regular PMO presentations, which included the development of required
committee papers.
• Responsible for;
o Leading the development and maintenance of the financial reporting
o Reporting project risks to senior management
o Maintaining the divisional risk register
• Managed and initiated project streams for the full review of Crisis Management, Incident Escalation
and Disaster Recovery plans by region.
• Engaged with senior stakeholders across the business, ensuring a full understanding of policy
requirements.
• Successfully completed project on time and to specific detailed requirements.
RBS Group, Edinburgh / Central London
Senior Project Manager, Group Policy Transformation (Contract) November 2010 – June
2011
• Project managed the review, re-write and implementation of Global Policies.
• Responsible as the IT Change Manager.
• Documented and presented policy control assurance activity, for divisions to remain within policy
compliance during the complex transformation of the control environment.
• Developed risk based assurance programmes and performed independent assurance reviews.
• Worked extensively with PriceWaterhouseCoopers for industry benchmarking.
HSBC, Canary Wharf
Business Continuity Lead Manager (Contract) October 2009 – October 2010
• Responsible for end to end Business Continuity project lifecycle
• Regular senior stakeholder engagement.
• Project Managed the off-shoring of critical processes
• Responsible for Business Continuity testing of all off-shored processes.
• Implemented best practice for the testing and maintenance of Business Continuity and crisis
management plans.
Northern Rock, Newcastle Upon Tyne
Head of Business Continuity (Contract) April 2009 – October 2009
• Created and implemented an entire Business Continuity Management Governance Framework
• Successfully audited by PriceWaterhouseCoopers

4. • Carried out Business Continuity Lifecycle assessment by delivering;
o Gap Analysis
o Business Continuity Program Set-Up
o Organisational Understanding by performing Business Impact Analysis
o Determining Business Continuity Strategies
o Documenting Operational Recovery Plans
o Business Continuity and Disaster Recovery Exercises
• Worked closely with the Business and IT teams.
• Managed a Team of Business Continuity Practitioners
• Documented full risk exposures to the Board
• Implemented a project plan to mitigate risks highlighted by the Audit Committee.
HomeServe PLC, Birmingham / Central London
Head of Business Continuity December 2007 – April 2009
• Created and implemented a business continuity program to mitigate regulatory risks.
• Performed an analysis which captured critical aspects of the company and provided recovery
priorities for each of the functions.
• Responsible for the delivery of; analysis of BIA document and any identified gaps, analysis of IT
Infrastructure elements, analysis of the DR Data Centre, analysis of the invocation process, review
and definition of RTOs, RPOs and RTCs.
• Performed BCM and IT DR tests, documented results and presented to senior management.
• Setup a Steering Committee to ensure effective stakeholder management.
Bank of America, Chester / Canary Wharf
Head of Business Continuity, IT Service Continuity and Quality Assurance 1997 - 2007
• Coached, mentored and developed Business Continuity and Quality Assurance departments.
• Managed the 2006 Market Wide Exercise for the Business.
• Responsible for IT Testing, specifically; Trading Floor, Finance and Call Centre environments.
• Continual engagement at Division and Department level.
• Responsible for business continuity testing for all European offices.
• Responsible for the management and negotiation of third party contracts.
EDUCATION
• BS 25-999 Code of Practice for Business Continuity Management
• ISO 22301 Business Continuity Management
• ITIL Foundation Certificate
• PRINCE 2 Certificate
• PAS 77 IT Service Continuity Management code of practice
• Member of the Business Continuity Institute, number 2154
• HND Computer Science
• BTEC Business Studies

5. PERSONAL DETAILS
• Year of birth 1968.
• Marital Status Married, 1 child.
• Interests Ran the 2012 Chester Marathon, Piano, Photography and Golf.
REFERENCES AVAILABLE
• Money Advice Service
• HealthCare at Home
• University College London
• London School of Economics
• PriceWaterhouseCoopers
• Northern Rock
• Bank of America
• Al-Turki

6. PERSONAL DETAILS
• Year of birth 1968.
• Marital Status Married, 1 child.
• Interests Ran the 2012 Chester Marathon, Piano, Photography and Golf.
REFERENCES AVAILABLE
• Money Advice Service
• HealthCare at Home
• University College London
• London School of Economics
• PriceWaterhouseCoopers
• Northern Rock
• Bank of America
• Al-Turki