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Karan Shah
          Van Tran
    Sanchita Dhara
Ramkumar Ganesan
    Kaushik Mandy
           Yao Ma
Agenda
Australian Coffee Culture
Michel’s and Gloria Jean’s
Managerial Problem
Recommendation
Australian Coffee Culture
More than one in four visit cafes 4-7 times
per week.
“It is part of the social fabric, you meet for
coffee, not meet and have coffee.”
3 out of 5 visit a café at least once a week.
Highly established Coffee culture primarily
due to English and Irish origins.
Australian Origin      American Origin/ Currently
                             Australia owned
  Primarily located      Presence In various countries
   in Down Under

340 Cafes in Australia      480 Cafes in Australia
Product/ Services                     Price
Customized Coffee beverages       Priced Competitively to
Cakes & Confectionaries         attract customers from all
                                      demographics.
Birthday Parties
Fast & Efficient Services



       Promotion                           Place
Showcasing the coffee shop          Perfect ambience for
       experience                       relaxation.
Presents itself as a place to      Franchisee model used
      host parties.               but with highly trained
                                         baristas.
Michel’s Espresso has been awarded the best
coffee by customers.
Unique coffee shop experience with aroma
and service
In-house trained Baristas who understand
customer’s choice
Epic Cakes – To celebrate birthdays
Product/ Services
                                              Price
   Standardized Coffee beverages
                                    Slightly higher than other
   Coffee Often perceived to        coffee shops in Australia
   be slightly bitter




        Promotion                            Place
 Few campaigns or ads                A welcoming and a warm
                                   coffee house environment
  “One sip at a Time“              for the customers to take
Focused more on the coffee         some time out.
and not the shop experience
What keeps the managers of Gloria
         Jean’s awake

                  Stagnant
                   growth




                 Managerial
                 Problems

      Expand                   Retreat
       to food                   of
      business                Starbuck
Problems with Gloria Jean’s

Inconsistency in coffee making
Failure to understand the                Service
Aussie Palate


                       Stagnant Growth



         COO effect                      Brand
Customer Survey
Repositioning strategy
                    Product:
Coffee: less bitter, more customized, better
coffee beans.
Integrate food menu
Service: Decrease delivery time, increase
customer incentives
Repositioning strategy

                   Promotion:
Improve Brand Image by using the
CAB(Cognition, Affect, Behavior) of branding.
To re-establish the company as an Australian icon.
Using Sports as a medium to promote our
product
Improving the experience of coffee drinking.
Any Questions .. Mates .. ???

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Coffee cannons marketing

  • 1. Karan Shah Van Tran Sanchita Dhara Ramkumar Ganesan Kaushik Mandy Yao Ma
  • 2. Agenda Australian Coffee Culture Michel’s and Gloria Jean’s Managerial Problem Recommendation
  • 3. Australian Coffee Culture More than one in four visit cafes 4-7 times per week. “It is part of the social fabric, you meet for coffee, not meet and have coffee.” 3 out of 5 visit a café at least once a week. Highly established Coffee culture primarily due to English and Irish origins.
  • 4. Australian Origin American Origin/ Currently Australia owned Primarily located Presence In various countries in Down Under 340 Cafes in Australia 480 Cafes in Australia
  • 5. Product/ Services Price Customized Coffee beverages Priced Competitively to Cakes & Confectionaries attract customers from all demographics. Birthday Parties Fast & Efficient Services Promotion Place Showcasing the coffee shop Perfect ambience for experience relaxation. Presents itself as a place to Franchisee model used host parties. but with highly trained baristas.
  • 6. Michel’s Espresso has been awarded the best coffee by customers. Unique coffee shop experience with aroma and service In-house trained Baristas who understand customer’s choice Epic Cakes – To celebrate birthdays
  • 7. Product/ Services Price Standardized Coffee beverages Slightly higher than other Coffee Often perceived to coffee shops in Australia be slightly bitter Promotion Place Few campaigns or ads A welcoming and a warm coffee house environment “One sip at a Time“ for the customers to take Focused more on the coffee some time out. and not the shop experience
  • 8.
  • 9. What keeps the managers of Gloria Jean’s awake Stagnant growth Managerial Problems Expand Retreat to food of business Starbuck
  • 10. Problems with Gloria Jean’s Inconsistency in coffee making Failure to understand the Service Aussie Palate Stagnant Growth COO effect Brand
  • 12. Repositioning strategy Product: Coffee: less bitter, more customized, better coffee beans. Integrate food menu Service: Decrease delivery time, increase customer incentives
  • 13. Repositioning strategy Promotion: Improve Brand Image by using the CAB(Cognition, Affect, Behavior) of branding. To re-establish the company as an Australian icon. Using Sports as a medium to promote our product Improving the experience of coffee drinking.
  • 14. Any Questions .. Mates .. ???