Metro Cash & Carry was founded in 1964 and operates wholesale centers in 25 countries, focusing on professional customers, whereas Grofers, founded in 2013, is an app-based delivery service connecting consumers with local stores. While Metro offers a wider product variety and better customer service, Grofers provides high spatial convenience and high information provision, albeit with longer waiting times. Challenges for online platforms include consumer skepticism about product quality and discounts, alongside competitive pressure from established offline retailers.