The document outlines a training presentation on coaching employees for engagement and performance. It discusses principles of employee engagement including psychological needs in the workplace and tactics for positive reinforcement. It also provides guidance for managers on resolving performance gaps through analyzing issues, communicating with employees, and involving them in solutions.
Clinical Supervision in Alcohol and Drug Abuse Counseling - Part 1Chat 2 Recovery
Powerpoint presentation created by Nick Lessa on Clinical Supervision in Alcohol and Drug Abuse Treatment. Nick is the CEO of Inter-Care and Chat 2 Recovery. Intercare is an outpatient addiction treatment program in New York City and Chat 2 Recovery is an innovative online addiction treatment program. For more information, visit www.chat2recovery.com
Optimism at Work: Developing and Validating Scales to Measure Workplace OptimismSara Frost
These slides were used to illustrate Dr. Sara Frost's 2021 dissertation of the same title.
ABSTRACT from https://aura.antioch.edu/etds/700/
A growing body of research has shown the benefits of optimism on health, socioeconomic status, and at work. This two-phase mixed-method study revised and validated an instrument to measure an employee’s personal experience with optimism in their workplace. This study also developed two additional scales to measure the degree to which individuals engage in optimistic leadership skills, and an organization’s readiness to cultivate optimism. In Phase 1, 697 responses from an online survey were analyzed using exploratory and confirmatory factor analysis. Regression analysis indicated that an employee’s personal experience of factors associated with optimism at work influenced their perception of their workplace’s readiness to cultivate optimism. Regression analysis also indicated that an individual’s personal tendency toward optimism influenced their personal experience with optimism at work. The study also validated the Maslach Burnout Inventory-General Survey and the Life Orientation Test-Revised for this study’s sample. In Phase 2, the measures developed in Phase 1 were piloted with the 30-person office staff of a Midwestern paper manufacturing company to provide feedback on the accuracy of the scales. The findings help to advance research on optimism at work and support future studies to explore more deeply the impact of optimism at work. This dissertation is available in open access at AURA, https://aura.antioch.edu/ and OhioLINK ETD Center, https://etd.ohiolink.edu/.
Using the Five Ps to Drive Organizational Change: Define Organizational Cultu...Sheila Margolis
Is everyone in the organization practicing the principles critical to your organization’s success? In this competitive landscape, organizations cannot afford deficiencies in execution. Discover a way to focus, unify and align everyone in the organization around a few vital core principles. Simplify how you approach organizational change. Use the Five Ps so that your organization makes needed change, delivers on its promises and excels.
GO TO https://sheilamargolis.com to learn more about Core Culture and the Five Ps.
Clinical Supervision in Alcohol and Drug Abuse Counseling - Part 1Chat 2 Recovery
Powerpoint presentation created by Nick Lessa on Clinical Supervision in Alcohol and Drug Abuse Treatment. Nick is the CEO of Inter-Care and Chat 2 Recovery. Intercare is an outpatient addiction treatment program in New York City and Chat 2 Recovery is an innovative online addiction treatment program. For more information, visit www.chat2recovery.com
Optimism at Work: Developing and Validating Scales to Measure Workplace OptimismSara Frost
These slides were used to illustrate Dr. Sara Frost's 2021 dissertation of the same title.
ABSTRACT from https://aura.antioch.edu/etds/700/
A growing body of research has shown the benefits of optimism on health, socioeconomic status, and at work. This two-phase mixed-method study revised and validated an instrument to measure an employee’s personal experience with optimism in their workplace. This study also developed two additional scales to measure the degree to which individuals engage in optimistic leadership skills, and an organization’s readiness to cultivate optimism. In Phase 1, 697 responses from an online survey were analyzed using exploratory and confirmatory factor analysis. Regression analysis indicated that an employee’s personal experience of factors associated with optimism at work influenced their perception of their workplace’s readiness to cultivate optimism. Regression analysis also indicated that an individual’s personal tendency toward optimism influenced their personal experience with optimism at work. The study also validated the Maslach Burnout Inventory-General Survey and the Life Orientation Test-Revised for this study’s sample. In Phase 2, the measures developed in Phase 1 were piloted with the 30-person office staff of a Midwestern paper manufacturing company to provide feedback on the accuracy of the scales. The findings help to advance research on optimism at work and support future studies to explore more deeply the impact of optimism at work. This dissertation is available in open access at AURA, https://aura.antioch.edu/ and OhioLINK ETD Center, https://etd.ohiolink.edu/.
Using the Five Ps to Drive Organizational Change: Define Organizational Cultu...Sheila Margolis
Is everyone in the organization practicing the principles critical to your organization’s success? In this competitive landscape, organizations cannot afford deficiencies in execution. Discover a way to focus, unify and align everyone in the organization around a few vital core principles. Simplify how you approach organizational change. Use the Five Ps so that your organization makes needed change, delivers on its promises and excels.
GO TO https://sheilamargolis.com to learn more about Core Culture and the Five Ps.
Aligning employee well-being with your cultureLimeade
Watch our webinar to learn how to take your well-being program to the next level in this panel discussion featuring Limeade Chief People Officer Dr. Laura Hamill, Exubrancy Chief Executive Officer Liz Wilkes and CultureIQ Head of Culture Strategy David Shanklin.
هناك العديد من نماذج القيادة إلا أن القيادة الموقفية تعتبر من النماذج الأوسع انتشاراً وتطبيقاً لدى العديد من المنظمات. حيث تستخدم القيادة الموقفية ويطلق عليها أيضاً (القيادة التكييفية) لتحسين وتطوير مهارات العاملين والتميز نحو السلوكيات الإيجابية المطلوبة في منشآت العمل المختلفة . وتعد القيادة التكيفية أداة عظيمة للاحتفاظ بالعاملين في حالة من التحفيز والالهام.
Do YOU have a Toxic Boss?
Developing and sustaining effective employees is the job of every boss, those who do what is in the best interest of the organization, is critical to that organization’s success. Bosses, who coach and mentor employees to grow and learn are essential to the workplace. Bosses need to be aware of employee skill sets and abilities, and be able to differentiate employee performance into three categories:
High potential employees
Moderate performing employees
Why was this person hired?
The them & us employment relationship is over 200 years old, born out of the industrial revolution.
Although the popular management books tell us that its history, that's not the case.
The them & us relationship creates problems in a climate of accelerated change and uncertainty.
The solution is to move to a more collaborative working relationship. How is this done?
This presentation looks at the ways a team leader can evolve into a more collaborative leader to empower their team to be more proactive.
Supervision training for volunteers and novis supervisorsImke WoodT&C
Mostly visual backdrop to define best practise Clinical Supervision for novises in the filed, peer supervision, new supervisees, rethinking best practise in clinical supervision. This applied tyraining in a youth charity.
Aligning employee well-being with your cultureLimeade
Watch our webinar to learn how to take your well-being program to the next level in this panel discussion featuring Limeade Chief People Officer Dr. Laura Hamill, Exubrancy Chief Executive Officer Liz Wilkes and CultureIQ Head of Culture Strategy David Shanklin.
هناك العديد من نماذج القيادة إلا أن القيادة الموقفية تعتبر من النماذج الأوسع انتشاراً وتطبيقاً لدى العديد من المنظمات. حيث تستخدم القيادة الموقفية ويطلق عليها أيضاً (القيادة التكييفية) لتحسين وتطوير مهارات العاملين والتميز نحو السلوكيات الإيجابية المطلوبة في منشآت العمل المختلفة . وتعد القيادة التكيفية أداة عظيمة للاحتفاظ بالعاملين في حالة من التحفيز والالهام.
Do YOU have a Toxic Boss?
Developing and sustaining effective employees is the job of every boss, those who do what is in the best interest of the organization, is critical to that organization’s success. Bosses, who coach and mentor employees to grow and learn are essential to the workplace. Bosses need to be aware of employee skill sets and abilities, and be able to differentiate employee performance into three categories:
High potential employees
Moderate performing employees
Why was this person hired?
The them & us employment relationship is over 200 years old, born out of the industrial revolution.
Although the popular management books tell us that its history, that's not the case.
The them & us relationship creates problems in a climate of accelerated change and uncertainty.
The solution is to move to a more collaborative working relationship. How is this done?
This presentation looks at the ways a team leader can evolve into a more collaborative leader to empower their team to be more proactive.
Supervision training for volunteers and novis supervisorsImke WoodT&C
Mostly visual backdrop to define best practise Clinical Supervision for novises in the filed, peer supervision, new supervisees, rethinking best practise in clinical supervision. This applied tyraining in a youth charity.
Beginner's introduction to working with people of different generations in a workplace setting and using different experiences to utilize each other's specific skills.
Torque & Repair Services NV sells, leases and offers maintenance services for electric torque wrenches. TRS offers wide range of electric torque wrenches with digital features like Bluetooth connectivity and software managed. These devices are as per the European standards, safe, reliable, non impacting and also ISO/IEC 17025 accredited which comes in different sizes, weight and features.
Breaking Bad at Work...Managing People with Love and LogicDon Johnson
Trends and research all tell us to start managing people smarter. Times have changed tremendously from the industrial age. Make sure your organization and leaders stay transparent and build trust for the best return from your #1 asset.
Managing People with Love and Logic. Using Trust and transparency to engage a workforce. How to motivate using love and logic. How to develop an organization to be more productive with a workforce that has higher morale and trust in leadership.
From Peer to Leader: How to Develop Your First-Time ManagersBizLibrary
The transition from individual contributor to manager can be a daunting task. A survey by CEB, now Gartner, revealed that more than 50% of new managers fail. Balancing new responsibilities while learning how to lead former peers is a common challenge that most first-time managers struggle to overcome.
During this webinar, Learning & Development Manager Libby Mullen will discuss this challenge and five others that new managers face. She’ll explain why management training is a crucial element to success as your newly promoted managers transition to roles that require new, and frequently unfamiliar, skills and competencies.
Key takeaways:
Identify key strengths and improve weaknesses of first-time managers
Improve the relationship of new managers and their employees through emotional intelligence development and coaching techniques
Create a training plan that builds confidence and increases productivity for your new managers
Description of how to document business processes with particular attention to handoffs between team members, and how to documents project roles and responsibilities in project management, and how to do stakeholder analysis and communications planning in project management.
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
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➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
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What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
2. • Think about someone who brought out the best in you.
Can be personal or professional.
• What specifically did they do?
• What was the impact on you?
Warm Up
3. • Understand the importance of getting positive
commitment to success from staff
• Use strategies from positive psychology to incentivize
high performance
• Give constructive feedback in a way that
communicates respect and positive regard
• Choose the right management style for the situation
and person
Objectives
4. 1
2
3
4
Principles of Employee Engagement
Positive Psychology Tactics for Managers
Resolving Performance Gaps
Situational Leadership
5. 1. The threat response
2. Psychological needs in the workplace
3. Employee engagement
Principles of Employee
Engagement
6. • Brains evolved for survival
• Scanning for threats
(esp. symbolic threats)
• Amygdala hijack
• Fight/flight/freeze
• Hasty judgements
The Threat Response
Principles of Employee Engagement
7. • Noticing what’s wrong
• Control struggles
• Ladders of inference
• Reactive behavior
• Escalation
• Labeling people
Consequences for business
relationships
Principles of Employee Engagement
9. Labeling People vs. Describing
Behavior
Principles of Engagement Threat Response
Labeling the
Person
Describe the Behavior
Bad Attitude • Uses sarcasm
• Crosses arms, frowns, avoids eye
contact
• Makes comments that undermine
morale
Lazy • Delays or ignores certain tasks
• Disappears and cannot be found
• Arrives at work tardy, returns late
from breaks.
• Takes longer than needed to
complete tasks
• Performance suffers without
frequent direction and oversight
• Ignores obvious problems
• Leaves work for the next shift
11. • Maslow’s Hierarchy of
Needs
• Pink’s Elements of
Motivation
• Self-determination Theory
Psychological Needs in the Workplace
Principles of Employee Engagement
16. STRIVE
3
STAY
2
SAY
1
Have an intense
desire to be a
member of
the organization
Consistently speak
positively about the
organization to others
Exert extra effort
and engage in
behaviors
that contribute
to organizational
success
A state of emotional and intellectual commitment to an
organization or group.
Principles of Engagement Employee Engagement
What is Engagement?
17. Impact of Engagement
Principles of Engagement Employee Engagement
• 28 research studies show a correlation
between Employee Engagement and:
– Service
– Sales
– Quality
– Safety
– Retention
– Sales, Profit and Total Shareholder Returns
18. Drivers of Engagement
Organizational Practices
• Diversity
• Performance Review Process
• Organizational Reputation
(Workplace)
Total Rewards
• Pay
• Benefits
• Recognition
People
• College Leadership
• Immediate Manager/
Supervisor
• Coworkers/Workgroup
Opportunities
• Future Opportunity
• Learning & Development
Quality of Life
• Work/Life Balance
• Work Environment
• Day-to-Day Work
• Resources/Processes
Work
Engagement
1
2
Principles of Engagement Employee Engagement
19. • Captive (disgruntled & toxic) – employees do not feel that the company provides for their basic
physical, economic and psychological needs.
• Basic (security & equity) – employees feel that the company provides for their basic physical,
economic and psychological needs.
• Enabled (achievement & esteem) – employees feel challenged and capable of doing their work
well, and they feel valued for their efforts.
• Connected (relationship & loyalty) – employees have a strong affiliation with their manager, and
camaraderie with their coworkers.
• Engaged (identity & passion) – employees feel like they are a trusted, integral part of a winning
company with a compelling vision.
Employee Engagement Continuum
20. 1
2
3
4
1 Principles of Employee Engagement
Positive Psychology Tactics for Managers
Resolving Performance Gaps
Situational Leadership
24. • Communicating safety
• Creating a sense of
belonging
• Fostering self-esteem
• Encouraging competence
• Providing practical
autonomy
• Making work purposeful
Meeting Psychological Needs –
Brainstorming Session
25. 1
2
3
4
1 Principles of Employee Engagement
Positive Psychology Tactics for Managers
Resolving Performance Gaps
Situational Leadership
26. 1. Analyzing performance gaps
2. Communicating performance gaps
3. Involving the employee in the problem,
and the solution
4. Reinforcing improvements
Resolving Performance Gaps
27. • Describe the current behavior
• Describe its impact
• Rate the severity of the problem
• Describe the desired behavior
• Describe the predicted impact of the desired behavior
Analyzing Performance Gaps
Resolving Performance Gaps• Analyzing Performance Gaps
28. Describe the Behavior
Resolving Performance Gaps Analyzing Performance Gaps
Labeling the
Person
Describe the Behavior
Bad Attitude • Uses sarcasm
• Crosses arms, frowns, avoids eye
contact
• Makes comments that undermine
morale
Lazy • Delays or ignores certain tasks
• Disappears and cannot be found
• Arrives at work tardy, returns late
from breaks.
• Takes longer than needed to
complete tasks
• Performance suffers without
frequent direction and oversight
• Ignores obvious problems
• Leaves work for the next shift
29. Directive Communication – may work in simple cases
Communicating Performance Gaps
Resolving Performance
Gaps
Communicating
Performance Gaps
Behavi
or Impact
Positive
Future
Alternativ
e
Best
chance for
changed
behavior
30. • Neutral, troubleshooting
tone
• Questions to help them
acknowledge the problem
• Collaborative action
planning and follow up
Involving the Employee in the Problem
and the Solution
31. • “Do you know what happens when you arrive late to work?”
• “What could be the result when you ignore food handling
guidelines?”
• “When you are socializing with coworkers, are you doing your
assigned work?”
• “When you are sitting around while others are working, do you think
others ignore that, or do they complain?”
• “Do you think I have a choice to permit you to behave differently than
everyone else that works here, or not?”
• “Do you know what is going to happen if this behavior continues?”
• “If you don’t do what you say you are going to do, what basis do we
have for an employment relationship?”
• “Will the personal problems that you have right now get better if you
lose your job, or will they get worse?”
• End with “Do you agree we have a problem?”
Sample questions
32. • Make SMART Goals
• Set a time to check in
Action Planning and Follow Up
33. 1
2
3
4
1 Principles of Employee Engagement
Positive Psychology Tactics for Managers
Resolving Performance Gaps
Situational Leadership
35. Links coming via email:
Contact Kevin Thomas at 413-597-3542
or email kevin.r.thomas@williams.edu
Supervisory Training Series
Communication & Self-Management
Questions?
• Course page link to all course materials
• Program evaluation link, feedback welcome