SlideShare a Scribd company logo
1 of 4
Download to read offline
Do YOU have a Toxic Boss?
Rex Gatto Ph.D., BCC
Do YOU have a Toxic Boss?
Developing and sustaining effective employees is the job of every boss, those who do what is in
the best interest of the organization, is critical to that organization’s success. Bosses, who coach
and mentor employees to grow and learn are essential to the workplace. Bosses need to be aware
of employee skill sets and abilities, and be able to differentiate employee performance into three
categories:
• High potential employees
• Moderate performing employees
• Why was this person hired?
Furthermore, the boss needs to establish developmental goals and action plan to clearly identify
behavioral change through the developmental process. Jack Welch, retired CEO of GE, when
asked what is the main job of a manager he responded, to differentiate talent.
Let’s compare Toxic Bosses with Nutrient Bosses.
Toxic Bosses:
• Don’t recognize employees for contribution
• Micromanage employees and take credit
• Avoid change and innovation
• Don’t hire, promote or develop the right people
• Don’t listen, say things in meetings that cause confusion
• Don’t support their direct report
• Don’t communicate clearly and with transparency
• Are not consistent (what mood is s/he in today?)
• Don’t make timely decisions or change their minds
• Wait too long to remove personnel problems
• Wait too long to promote the right people (personal bias)
Toxic Bosses waste time, demoralize employees and are a catalyst for talent walking out the
door. People join organizations and leave bosses.
Nutrient Bosses are able to differentiate talent and give supportive and developmental feedback
to help employees grow.
Nutrient Bosses:
• Give continual feedback
• Recognize employees for their contributions for success
• Establishes clear performance expectations
• Create performance consistency by using a common descriptive performance language
• Discuss, support, and coach employees to sustain or develop work performance
(behaviors)
• Outline employee strengths and talents with enhancements through self-assessment and
boss observation/assessment
Utilizing the above points to support employees will create consistency within the organization.
Helping employees become role models for appropriately receiving feedback and demonstrating
how to effectively utilize feedback is the job of the boss.
Following are six key points of measurement to identify Nutrient Boss’ actions and priorities:
people issues, work issues, teamwork, leadership, goal achievement, and peer feedback to
enhance performance.
Understanding these six dimensions will create a benchmark of performance for your
organization. The best way to avoid creating toxic bosses, those focused on themselves and not
the organization, is to stop promoting toxic managers who are great technicians but lack the
ability of working at a true manager or executive level. The six-dimensional process creates a
mechanism for candid feedback that can support employee effectiveness within the organization
and create a level of skill needed to accomplish individual responsibilities, departmental goals,
and supports organization wide goals.
Nutrient bosses who implement a reward process for successful employee performance
effectively establish the behavior patterns needed to sustain the organization now and in the
future. A Nutrient Boss’ focus needs to be in the best interest of the organization while
individually developing the work-related and people-related skills to ensure the health of the
organization. If Nutrient Bosses are successful at doing this, they will become role models for
employees, while setting a successful level of executive/manager performance. The question for
you to ask is “are we as an organization selling products and or services or sustaining and
building a business?” You build a business by developing the right employees who will sustain
the future of your organization. To sustain the future of the organization Nutrient Bosses
continually are focused on giving employees feedback that will feed the future.
Employee feedback creates a common language for development by identifying the level of
functional performance that creates consistency throughout your organization. Identifying the
right employee actions creates organization consistency through a process that supports
employee recognition and compensation.
Six types of performance feedback:
Evaluation- measuring the worth of performance
Interpretive-reviewing performance with expectation
Strengths – keep performing in that manner
Development – learning and enhancing performance
Probing- asking and guiding employee performance
Understanding- knowing intent, thoughts, and direction
When giving feedback bosses need to know the types of feedback and if they are evaluating
(evaluating or interpreting) or coaching (strengths, development, probing and understanding) or
both.
Motivation being an outcome from performance feedback can differ based on the type of
feedback given.
The problem; managers think if I am giving feedback, it is an evaluation!
Employees respond differently to the type of feedback and may also be motivated based on the
relationship between the boss and employee. Nutrient bosses have always known this!
The key to giving performance feedback really has little to do with the document, tools or
format it is the rapport that the Nutrient Boss has developed with the employee.
A Big questions: Does the employee realize in his/her heart that the boss has their best interest
in mind while giving performance feedback?
Nutrient Boss = yes
Toxic Boss = NO
The really BIG problem is tying feedback to money during the same meeting. That is an issue
for another BLOG
Do you have a Toxic or Nutrient Boss?
GOT A TOXIC BOSS? WHAT YOU SHOULD DO?
Rex Gatto Ph.D., BCC
President
Gatto Associates LLC.
412 344-2277 (Office)
www.rexgatto.com
rex@rexgatto.com

More Related Content

What's hot

6 things you're doing to demotivate your staff
6 things you're doing to demotivate your staff6 things you're doing to demotivate your staff
6 things you're doing to demotivate your staffSandglaz
 
The importance of training and employee motivation.
The importance of training and employee motivation.The importance of training and employee motivation.
The importance of training and employee motivation.Donald Saylor
 
Motivate Your Employees
Motivate Your EmployeesMotivate Your Employees
Motivate Your EmployeesGururaj Nigale
 
Measuring and improving employee morale
Measuring and improving employee moraleMeasuring and improving employee morale
Measuring and improving employee moraleCardiff City FC
 
Taking the Pain Out of Performance Reviews | Webinar 12.11.14
Taking the Pain Out of Performance Reviews | Webinar 12.11.14Taking the Pain Out of Performance Reviews | Webinar 12.11.14
Taking the Pain Out of Performance Reviews | Webinar 12.11.14BizLibrary
 
How To Build An Assertive Team by Prakash Rana
How To Build An Assertive Team by Prakash RanaHow To Build An Assertive Team by Prakash Rana
How To Build An Assertive Team by Prakash RanaPrakash Rana
 
How can you motivate your employees
How can you motivate your employeesHow can you motivate your employees
How can you motivate your employeesDebojite Bhowmick
 
Taking Your Coaching to the Next Level with Personality Type
Taking Your Coaching to the Next Level with Personality TypeTaking Your Coaching to the Next Level with Personality Type
Taking Your Coaching to the Next Level with Personality TypeDoris Füllgrabe
 
Morale and motivation September 2014
Morale and motivation September 2014Morale and motivation September 2014
Morale and motivation September 2014Timothy Holden
 
Improving your staff using coaching and counseling techniques
Improving your staff using coaching and counseling techniquesImproving your staff using coaching and counseling techniques
Improving your staff using coaching and counseling techniquesjbeane7028
 
7 Questions About Employee Motivation
7 Questions About Employee Motivation7 Questions About Employee Motivation
7 Questions About Employee Motivationjtaylorireland
 
Servant Leadership
Servant LeadershipServant Leadership
Servant LeadershipChrisMai9
 
10 Ways to Boost Employee Morale
10 Ways to Boost Employee Morale10 Ways to Boost Employee Morale
10 Ways to Boost Employee MoraleJay Moneta
 
presentation on employee motivation
presentation on employee motivationpresentation on employee motivation
presentation on employee motivationFarazAli126
 
Developing Others with Synergy
Developing Others with SynergyDeveloping Others with Synergy
Developing Others with SynergyTiffany Johnson
 
Key qualities and skills of a good manager
Key qualities and skills of a good managerKey qualities and skills of a good manager
Key qualities and skills of a good managerJerry Jia
 
Why employees quit organization
Why employees quit organizationWhy employees quit organization
Why employees quit organizationDebojite Bhowmick
 

What's hot (20)

6 things you're doing to demotivate your staff
6 things you're doing to demotivate your staff6 things you're doing to demotivate your staff
6 things you're doing to demotivate your staff
 
The importance of training and employee motivation.
The importance of training and employee motivation.The importance of training and employee motivation.
The importance of training and employee motivation.
 
Motivate Your Employees
Motivate Your EmployeesMotivate Your Employees
Motivate Your Employees
 
Measuring and improving employee morale
Measuring and improving employee moraleMeasuring and improving employee morale
Measuring and improving employee morale
 
Taking the Pain Out of Performance Reviews | Webinar 12.11.14
Taking the Pain Out of Performance Reviews | Webinar 12.11.14Taking the Pain Out of Performance Reviews | Webinar 12.11.14
Taking the Pain Out of Performance Reviews | Webinar 12.11.14
 
How To Build An Assertive Team by Prakash Rana
How To Build An Assertive Team by Prakash RanaHow To Build An Assertive Team by Prakash Rana
How To Build An Assertive Team by Prakash Rana
 
Developing Team Culture
Developing Team CultureDeveloping Team Culture
Developing Team Culture
 
How can you motivate your employees
How can you motivate your employeesHow can you motivate your employees
How can you motivate your employees
 
Taking Your Coaching to the Next Level with Personality Type
Taking Your Coaching to the Next Level with Personality TypeTaking Your Coaching to the Next Level with Personality Type
Taking Your Coaching to the Next Level with Personality Type
 
Morale and motivation September 2014
Morale and motivation September 2014Morale and motivation September 2014
Morale and motivation September 2014
 
Improving your staff using coaching and counseling techniques
Improving your staff using coaching and counseling techniquesImproving your staff using coaching and counseling techniques
Improving your staff using coaching and counseling techniques
 
7 Questions About Employee Motivation
7 Questions About Employee Motivation7 Questions About Employee Motivation
7 Questions About Employee Motivation
 
Servant Leadership
Servant LeadershipServant Leadership
Servant Leadership
 
10 Ways to Boost Employee Morale
10 Ways to Boost Employee Morale10 Ways to Boost Employee Morale
10 Ways to Boost Employee Morale
 
Enhancing Your Personal Infuence
Enhancing Your Personal Infuence Enhancing Your Personal Infuence
Enhancing Your Personal Infuence
 
presentation on employee motivation
presentation on employee motivationpresentation on employee motivation
presentation on employee motivation
 
Developing Others with Synergy
Developing Others with SynergyDeveloping Others with Synergy
Developing Others with Synergy
 
Essential Supervisory Skills
Essential Supervisory SkillsEssential Supervisory Skills
Essential Supervisory Skills
 
Key qualities and skills of a good manager
Key qualities and skills of a good managerKey qualities and skills of a good manager
Key qualities and skills of a good manager
 
Why employees quit organization
Why employees quit organizationWhy employees quit organization
Why employees quit organization
 

Similar to Do You Have a Toxic Boss

Creating a Culture of Feedback & Recognition.pdf
Creating a Culture of Feedback & Recognition.pdfCreating a Culture of Feedback & Recognition.pdf
Creating a Culture of Feedback & Recognition.pdfHarshada Mulay
 
1Observation PaperObservation Paper for Equity Man.docx
1Observation PaperObservation Paper for Equity Man.docx1Observation PaperObservation Paper for Equity Man.docx
1Observation PaperObservation Paper for Equity Man.docxhyacinthshackley2629
 
[Slideshare] Cracking the Employee Engagement Code - Workforce Group
[Slideshare] Cracking the Employee Engagement Code - Workforce Group[Slideshare] Cracking the Employee Engagement Code - Workforce Group
[Slideshare] Cracking the Employee Engagement Code - Workforce GroupWorkforce Group
 
Engagement as a business strategy driving meaningful and lasting change
Engagement as a business strategy   driving meaningful and lasting changeEngagement as a business strategy   driving meaningful and lasting change
Engagement as a business strategy driving meaningful and lasting changeDani
 
The Critical Role Coaching Plays in Developing Your Employees
The Critical Role Coaching Plays in Developing Your EmployeesThe Critical Role Coaching Plays in Developing Your Employees
The Critical Role Coaching Plays in Developing Your EmployeesCenterfor HCI
 
From Peer to Leader: How to Develop Your First-Time Managers
From Peer to Leader: How to Develop Your First-Time ManagersFrom Peer to Leader: How to Develop Your First-Time Managers
From Peer to Leader: How to Develop Your First-Time ManagersBizLibrary
 
Developing Employee & Organizational Performance June 2010
Developing Employee & Organizational Performance June 2010Developing Employee & Organizational Performance June 2010
Developing Employee & Organizational Performance June 2010Patrick Hartling
 
Is Performance Appraisal Salary Justification or Employee Development?
Is Performance Appraisal Salary Justification or Employee Development? Is Performance Appraisal Salary Justification or Employee Development?
Is Performance Appraisal Salary Justification or Employee Development? Gatto Associates, LLC.
 
The Performance Management Cycle
The Performance Management CycleThe Performance Management Cycle
The Performance Management CyclePatrick Hartling
 
Sympa | Appraisal Guide
Sympa | Appraisal GuideSympa | Appraisal Guide
Sympa | Appraisal GuideSympa
 
Motivating Employees
Motivating EmployeesMotivating Employees
Motivating EmployeesM R Jhalawad
 
exam#1 Business.pptx
exam#1 Business.pptxexam#1 Business.pptx
exam#1 Business.pptxValerieMojica
 
Chapter 9 Mananging Careers.ppt
Chapter 9 Mananging Careers.pptChapter 9 Mananging Careers.ppt
Chapter 9 Mananging Careers.pptAhmedAwad296819
 
Empathy at Work.pdf
Empathy at Work.pdfEmpathy at Work.pdf
Empathy at Work.pdfTEWMAGAZINE
 
Fostering Culture Engagement
Fostering Culture EngagementFostering Culture Engagement
Fostering Culture EngagementShane Allen
 
Effective leadership engaging employees
Effective leadership engaging employeesEffective leadership engaging employees
Effective leadership engaging employeesKathleen Wolfhope
 
PLEASE ANSWER THESE QUESTION ASKED BY MY PROFESSOR. THANKS!7-C.docx
PLEASE ANSWER THESE QUESTION ASKED BY MY PROFESSOR. THANKS!7-C.docxPLEASE ANSWER THESE QUESTION ASKED BY MY PROFESSOR. THANKS!7-C.docx
PLEASE ANSWER THESE QUESTION ASKED BY MY PROFESSOR. THANKS!7-C.docxrandymartin91030
 

Similar to Do You Have a Toxic Boss (20)

Creating a Culture of Feedback & Recognition.pdf
Creating a Culture of Feedback & Recognition.pdfCreating a Culture of Feedback & Recognition.pdf
Creating a Culture of Feedback & Recognition.pdf
 
1Observation PaperObservation Paper for Equity Man.docx
1Observation PaperObservation Paper for Equity Man.docx1Observation PaperObservation Paper for Equity Man.docx
1Observation PaperObservation Paper for Equity Man.docx
 
[Slideshare] Cracking the Employee Engagement Code - Workforce Group
[Slideshare] Cracking the Employee Engagement Code - Workforce Group[Slideshare] Cracking the Employee Engagement Code - Workforce Group
[Slideshare] Cracking the Employee Engagement Code - Workforce Group
 
Engagement as a business strategy driving meaningful and lasting change
Engagement as a business strategy   driving meaningful and lasting changeEngagement as a business strategy   driving meaningful and lasting change
Engagement as a business strategy driving meaningful and lasting change
 
The Critical Role Coaching Plays in Developing Your Employees
The Critical Role Coaching Plays in Developing Your EmployeesThe Critical Role Coaching Plays in Developing Your Employees
The Critical Role Coaching Plays in Developing Your Employees
 
From Peer to Leader: How to Develop Your First-Time Managers
From Peer to Leader: How to Develop Your First-Time ManagersFrom Peer to Leader: How to Develop Your First-Time Managers
From Peer to Leader: How to Develop Your First-Time Managers
 
Developing Employee & Organizational Performance June 2010
Developing Employee & Organizational Performance June 2010Developing Employee & Organizational Performance June 2010
Developing Employee & Organizational Performance June 2010
 
Performance reviews 101
Performance reviews 101Performance reviews 101
Performance reviews 101
 
Is Performance Appraisal Salary Justification or Employee Development?
Is Performance Appraisal Salary Justification or Employee Development? Is Performance Appraisal Salary Justification or Employee Development?
Is Performance Appraisal Salary Justification or Employee Development?
 
The Performance Management Cycle
The Performance Management CycleThe Performance Management Cycle
The Performance Management Cycle
 
Sympa | Appraisal Guide
Sympa | Appraisal GuideSympa | Appraisal Guide
Sympa | Appraisal Guide
 
Quick Goal Attainment
Quick Goal AttainmentQuick Goal Attainment
Quick Goal Attainment
 
Motivating Employees
Motivating EmployeesMotivating Employees
Motivating Employees
 
exam#1 Business.pptx
exam#1 Business.pptxexam#1 Business.pptx
exam#1 Business.pptx
 
Chapter 9 Mananging Careers.ppt
Chapter 9 Mananging Careers.pptChapter 9 Mananging Careers.ppt
Chapter 9 Mananging Careers.ppt
 
Empathy at Work.pdf
Empathy at Work.pdfEmpathy at Work.pdf
Empathy at Work.pdf
 
Employee engagement
Employee engagementEmployee engagement
Employee engagement
 
Fostering Culture Engagement
Fostering Culture EngagementFostering Culture Engagement
Fostering Culture Engagement
 
Effective leadership engaging employees
Effective leadership engaging employeesEffective leadership engaging employees
Effective leadership engaging employees
 
PLEASE ANSWER THESE QUESTION ASKED BY MY PROFESSOR. THANKS!7-C.docx
PLEASE ANSWER THESE QUESTION ASKED BY MY PROFESSOR. THANKS!7-C.docxPLEASE ANSWER THESE QUESTION ASKED BY MY PROFESSOR. THANKS!7-C.docx
PLEASE ANSWER THESE QUESTION ASKED BY MY PROFESSOR. THANKS!7-C.docx
 

More from Gatto Associates, LLC.

5 ways loud mouth leaders are overshadowing today
5 ways loud mouth leaders are overshadowing today5 ways loud mouth leaders are overshadowing today
5 ways loud mouth leaders are overshadowing todayGatto Associates, LLC.
 
Six Step Process to Creating Executive Presence
Six Step Process to Creating Executive PresenceSix Step Process to Creating Executive Presence
Six Step Process to Creating Executive PresenceGatto Associates, LLC.
 
What These 5 Systems Of The Body Can Tell Us About Organizations
What These 5 Systems Of The Body Can Tell Us About OrganizationsWhat These 5 Systems Of The Body Can Tell Us About Organizations
What These 5 Systems Of The Body Can Tell Us About OrganizationsGatto Associates, LLC.
 
Is Performance Appraisal: Salary Justification or Employee Development?
Is Performance Appraisal: Salary Justification or Employee Development? Is Performance Appraisal: Salary Justification or Employee Development?
Is Performance Appraisal: Salary Justification or Employee Development? Gatto Associates, LLC.
 
Too Many Meetings! Meetings, Meetings, and More Meetings?
Too Many Meetings! Meetings, Meetings, and More Meetings? Too Many Meetings! Meetings, Meetings, and More Meetings?
Too Many Meetings! Meetings, Meetings, and More Meetings? Gatto Associates, LLC.
 
How to Make Work-Life Balance Work for YOU
How to Make Work-Life Balance Work for YOUHow to Make Work-Life Balance Work for YOU
How to Make Work-Life Balance Work for YOUGatto Associates, LLC.
 
How to Engage a Poor Performing Employee
How to Engage a Poor Performing EmployeeHow to Engage a Poor Performing Employee
How to Engage a Poor Performing EmployeeGatto Associates, LLC.
 

More from Gatto Associates, LLC. (20)

5 ways loud mouth leaders are overshadowing today
5 ways loud mouth leaders are overshadowing today5 ways loud mouth leaders are overshadowing today
5 ways loud mouth leaders are overshadowing today
 
12 Tips to Create Followership
12 Tips to Create Followership12 Tips to Create Followership
12 Tips to Create Followership
 
15 Tips to Build Resilience
15 Tips to Build Resilience15 Tips to Build Resilience
15 Tips to Build Resilience
 
10 Coaching Tips to Develop People
10 Coaching Tips to Develop People10 Coaching Tips to Develop People
10 Coaching Tips to Develop People
 
Six Step Process to Creating Executive Presence
Six Step Process to Creating Executive PresenceSix Step Process to Creating Executive Presence
Six Step Process to Creating Executive Presence
 
5 Triumphs of Lousy Leaders
5 Triumphs of Lousy Leaders5 Triumphs of Lousy Leaders
5 Triumphs of Lousy Leaders
 
5 Secrets of Lousy Leaders
5 Secrets of Lousy Leaders5 Secrets of Lousy Leaders
5 Secrets of Lousy Leaders
 
What These 5 Systems Of The Body Can Tell Us About Organizations
What These 5 Systems Of The Body Can Tell Us About OrganizationsWhat These 5 Systems Of The Body Can Tell Us About Organizations
What These 5 Systems Of The Body Can Tell Us About Organizations
 
8 Leadership Tips for Millennials
8 Leadership Tips for Millennials8 Leadership Tips for Millennials
8 Leadership Tips for Millennials
 
3 Habits of Indecisive Leaders
3 Habits of Indecisive Leaders3 Habits of Indecisive Leaders
3 Habits of Indecisive Leaders
 
5 Traits of Ineffective Leadership
5 Traits of Ineffective Leadership5 Traits of Ineffective Leadership
5 Traits of Ineffective Leadership
 
5 Tips for Identifying Fake Leaders
5 Tips for Identifying Fake Leaders5 Tips for Identifying Fake Leaders
5 Tips for Identifying Fake Leaders
 
7 Habits of Lousy Leaders
7 Habits of Lousy Leaders7 Habits of Lousy Leaders
7 Habits of Lousy Leaders
 
Blueprint for Developing a Team
Blueprint for Developing a TeamBlueprint for Developing a Team
Blueprint for Developing a Team
 
Is Performance Appraisal: Salary Justification or Employee Development?
Is Performance Appraisal: Salary Justification or Employee Development? Is Performance Appraisal: Salary Justification or Employee Development?
Is Performance Appraisal: Salary Justification or Employee Development?
 
Too Many Meetings! Meetings, Meetings, and More Meetings?
Too Many Meetings! Meetings, Meetings, and More Meetings? Too Many Meetings! Meetings, Meetings, and More Meetings?
Too Many Meetings! Meetings, Meetings, and More Meetings?
 
Leading Across Generations
Leading Across GenerationsLeading Across Generations
Leading Across Generations
 
Dealing with Workplace Anxiety
Dealing with Workplace AnxietyDealing with Workplace Anxiety
Dealing with Workplace Anxiety
 
How to Make Work-Life Balance Work for YOU
How to Make Work-Life Balance Work for YOUHow to Make Work-Life Balance Work for YOU
How to Make Work-Life Balance Work for YOU
 
How to Engage a Poor Performing Employee
How to Engage a Poor Performing EmployeeHow to Engage a Poor Performing Employee
How to Engage a Poor Performing Employee
 

Recently uploaded

PitchBook’s Guide to VC Funding for Startups
PitchBook’s Guide to VC Funding for StartupsPitchBook’s Guide to VC Funding for Startups
PitchBook’s Guide to VC Funding for StartupsAlejandro Cremades
 
Your Work Matters to God RestorationChurch.pptx
Your Work Matters to God RestorationChurch.pptxYour Work Matters to God RestorationChurch.pptx
Your Work Matters to God RestorationChurch.pptxOs Hillman
 
Global Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdfGlobal Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdfAmer Morgan
 
What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...srcw2322l101
 
tekAura | Desktop Procedure Template (2016)
tekAura | Desktop Procedure Template (2016)tekAura | Desktop Procedure Template (2016)
tekAura | Desktop Procedure Template (2016)Norah Medlin
 
Hyundai capital 2024 1q Earnings release
Hyundai capital 2024 1q Earnings releaseHyundai capital 2024 1q Earnings release
Hyundai capital 2024 1q Earnings releaseirhcs
 
Copyright: What Creators and Users of Art Need to Know
Copyright: What Creators and Users of Art Need to KnowCopyright: What Creators and Users of Art Need to Know
Copyright: What Creators and Users of Art Need to KnowMiriam Robeson
 
How to Maintain Healthy Life style.pptx
How to Maintain  Healthy Life style.pptxHow to Maintain  Healthy Life style.pptx
How to Maintain Healthy Life style.pptxrdishurana
 
Expert Cross-Border Financial Planning Advisors
Expert Cross-Border Financial Planning AdvisorsExpert Cross-Border Financial Planning Advisors
Expert Cross-Border Financial Planning Advisorscardinalpointwealth11
 
Aptar Closures segment - Corporate Overview-India.pdf
Aptar Closures segment - Corporate Overview-India.pdfAptar Closures segment - Corporate Overview-India.pdf
Aptar Closures segment - Corporate Overview-India.pdfprchbhandari
 
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptxBlinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptxSaksham Gupta
 
Constitution of Company Article of Association
Constitution of Company Article of AssociationConstitution of Company Article of Association
Constitution of Company Article of Associationseri bangash
 
hyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statementshyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statementsirhcs
 
Creative Ideas for Interactive Team Presentations
Creative Ideas for Interactive Team PresentationsCreative Ideas for Interactive Team Presentations
Creative Ideas for Interactive Team PresentationsSlidesAI
 
Guide to Networking Essentials 8th Edition by Greg Tomsho solution manual.doc
Guide to Networking Essentials 8th Edition by Greg Tomsho solution manual.docGuide to Networking Essentials 8th Edition by Greg Tomsho solution manual.doc
Guide to Networking Essentials 8th Edition by Greg Tomsho solution manual.docssuserf63bd7
 
Potato Flakes Manufacturing Plant Project Report.pdf
Potato Flakes Manufacturing Plant Project Report.pdfPotato Flakes Manufacturing Plant Project Report.pdf
Potato Flakes Manufacturing Plant Project Report.pdfhostl9518
 
RATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODF
RATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODFRATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODF
RATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODFCaitlinCummins3
 
Raising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE VenturesRaising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE VenturesAlejandro Cremades
 
8 Questions B2B Commercial Teams Can Ask To Help Product Discovery
8 Questions B2B Commercial Teams Can Ask To Help Product Discovery8 Questions B2B Commercial Teams Can Ask To Help Product Discovery
8 Questions B2B Commercial Teams Can Ask To Help Product DiscoveryDesmond Leo
 
How to refresh to be fit for the future world
How to refresh to be fit for the future worldHow to refresh to be fit for the future world
How to refresh to be fit for the future worldChris Skinner
 

Recently uploaded (20)

PitchBook’s Guide to VC Funding for Startups
PitchBook’s Guide to VC Funding for StartupsPitchBook’s Guide to VC Funding for Startups
PitchBook’s Guide to VC Funding for Startups
 
Your Work Matters to God RestorationChurch.pptx
Your Work Matters to God RestorationChurch.pptxYour Work Matters to God RestorationChurch.pptx
Your Work Matters to God RestorationChurch.pptx
 
Global Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdfGlobal Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdf
 
What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...What is paper chromatography, principal, procedure,types, diagram, advantages...
What is paper chromatography, principal, procedure,types, diagram, advantages...
 
tekAura | Desktop Procedure Template (2016)
tekAura | Desktop Procedure Template (2016)tekAura | Desktop Procedure Template (2016)
tekAura | Desktop Procedure Template (2016)
 
Hyundai capital 2024 1q Earnings release
Hyundai capital 2024 1q Earnings releaseHyundai capital 2024 1q Earnings release
Hyundai capital 2024 1q Earnings release
 
Copyright: What Creators and Users of Art Need to Know
Copyright: What Creators and Users of Art Need to KnowCopyright: What Creators and Users of Art Need to Know
Copyright: What Creators and Users of Art Need to Know
 
How to Maintain Healthy Life style.pptx
How to Maintain  Healthy Life style.pptxHow to Maintain  Healthy Life style.pptx
How to Maintain Healthy Life style.pptx
 
Expert Cross-Border Financial Planning Advisors
Expert Cross-Border Financial Planning AdvisorsExpert Cross-Border Financial Planning Advisors
Expert Cross-Border Financial Planning Advisors
 
Aptar Closures segment - Corporate Overview-India.pdf
Aptar Closures segment - Corporate Overview-India.pdfAptar Closures segment - Corporate Overview-India.pdf
Aptar Closures segment - Corporate Overview-India.pdf
 
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptxBlinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
Blinkit: Revolutionizing the On-Demand Grocery Delivery Service.pptx
 
Constitution of Company Article of Association
Constitution of Company Article of AssociationConstitution of Company Article of Association
Constitution of Company Article of Association
 
hyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statementshyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statements
 
Creative Ideas for Interactive Team Presentations
Creative Ideas for Interactive Team PresentationsCreative Ideas for Interactive Team Presentations
Creative Ideas for Interactive Team Presentations
 
Guide to Networking Essentials 8th Edition by Greg Tomsho solution manual.doc
Guide to Networking Essentials 8th Edition by Greg Tomsho solution manual.docGuide to Networking Essentials 8th Edition by Greg Tomsho solution manual.doc
Guide to Networking Essentials 8th Edition by Greg Tomsho solution manual.doc
 
Potato Flakes Manufacturing Plant Project Report.pdf
Potato Flakes Manufacturing Plant Project Report.pdfPotato Flakes Manufacturing Plant Project Report.pdf
Potato Flakes Manufacturing Plant Project Report.pdf
 
RATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODF
RATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODFRATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODF
RATINGS OF EACH VIDEO FOR UNI PROJECT IWDSFODF
 
Raising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE VenturesRaising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE Ventures
 
8 Questions B2B Commercial Teams Can Ask To Help Product Discovery
8 Questions B2B Commercial Teams Can Ask To Help Product Discovery8 Questions B2B Commercial Teams Can Ask To Help Product Discovery
8 Questions B2B Commercial Teams Can Ask To Help Product Discovery
 
How to refresh to be fit for the future world
How to refresh to be fit for the future worldHow to refresh to be fit for the future world
How to refresh to be fit for the future world
 

Do You Have a Toxic Boss

  • 1. Do YOU have a Toxic Boss? Rex Gatto Ph.D., BCC Do YOU have a Toxic Boss? Developing and sustaining effective employees is the job of every boss, those who do what is in the best interest of the organization, is critical to that organization’s success. Bosses, who coach and mentor employees to grow and learn are essential to the workplace. Bosses need to be aware of employee skill sets and abilities, and be able to differentiate employee performance into three categories: • High potential employees • Moderate performing employees • Why was this person hired? Furthermore, the boss needs to establish developmental goals and action plan to clearly identify behavioral change through the developmental process. Jack Welch, retired CEO of GE, when asked what is the main job of a manager he responded, to differentiate talent. Let’s compare Toxic Bosses with Nutrient Bosses. Toxic Bosses: • Don’t recognize employees for contribution • Micromanage employees and take credit • Avoid change and innovation • Don’t hire, promote or develop the right people
  • 2. • Don’t listen, say things in meetings that cause confusion • Don’t support their direct report • Don’t communicate clearly and with transparency • Are not consistent (what mood is s/he in today?) • Don’t make timely decisions or change their minds • Wait too long to remove personnel problems • Wait too long to promote the right people (personal bias) Toxic Bosses waste time, demoralize employees and are a catalyst for talent walking out the door. People join organizations and leave bosses. Nutrient Bosses are able to differentiate talent and give supportive and developmental feedback to help employees grow. Nutrient Bosses: • Give continual feedback • Recognize employees for their contributions for success • Establishes clear performance expectations • Create performance consistency by using a common descriptive performance language • Discuss, support, and coach employees to sustain or develop work performance (behaviors) • Outline employee strengths and talents with enhancements through self-assessment and boss observation/assessment Utilizing the above points to support employees will create consistency within the organization. Helping employees become role models for appropriately receiving feedback and demonstrating how to effectively utilize feedback is the job of the boss. Following are six key points of measurement to identify Nutrient Boss’ actions and priorities: people issues, work issues, teamwork, leadership, goal achievement, and peer feedback to enhance performance. Understanding these six dimensions will create a benchmark of performance for your organization. The best way to avoid creating toxic bosses, those focused on themselves and not the organization, is to stop promoting toxic managers who are great technicians but lack the ability of working at a true manager or executive level. The six-dimensional process creates a mechanism for candid feedback that can support employee effectiveness within the organization and create a level of skill needed to accomplish individual responsibilities, departmental goals, and supports organization wide goals. Nutrient bosses who implement a reward process for successful employee performance effectively establish the behavior patterns needed to sustain the organization now and in the future. A Nutrient Boss’ focus needs to be in the best interest of the organization while individually developing the work-related and people-related skills to ensure the health of the organization. If Nutrient Bosses are successful at doing this, they will become role models for
  • 3. employees, while setting a successful level of executive/manager performance. The question for you to ask is “are we as an organization selling products and or services or sustaining and building a business?” You build a business by developing the right employees who will sustain the future of your organization. To sustain the future of the organization Nutrient Bosses continually are focused on giving employees feedback that will feed the future. Employee feedback creates a common language for development by identifying the level of functional performance that creates consistency throughout your organization. Identifying the right employee actions creates organization consistency through a process that supports employee recognition and compensation. Six types of performance feedback: Evaluation- measuring the worth of performance Interpretive-reviewing performance with expectation Strengths – keep performing in that manner Development – learning and enhancing performance Probing- asking and guiding employee performance Understanding- knowing intent, thoughts, and direction When giving feedback bosses need to know the types of feedback and if they are evaluating (evaluating or interpreting) or coaching (strengths, development, probing and understanding) or both. Motivation being an outcome from performance feedback can differ based on the type of feedback given. The problem; managers think if I am giving feedback, it is an evaluation! Employees respond differently to the type of feedback and may also be motivated based on the relationship between the boss and employee. Nutrient bosses have always known this! The key to giving performance feedback really has little to do with the document, tools or format it is the rapport that the Nutrient Boss has developed with the employee. A Big questions: Does the employee realize in his/her heart that the boss has their best interest in mind while giving performance feedback? Nutrient Boss = yes Toxic Boss = NO
  • 4. The really BIG problem is tying feedback to money during the same meeting. That is an issue for another BLOG Do you have a Toxic or Nutrient Boss? GOT A TOXIC BOSS? WHAT YOU SHOULD DO? Rex Gatto Ph.D., BCC President Gatto Associates LLC. 412 344-2277 (Office) www.rexgatto.com rex@rexgatto.com