This document discusses the concept and features of club service in hotels. Club service is becoming more popular as guests demand personalized service. Key features of club service include a separate club floor for registration, airport pickup, an escort to the room by the club manager, rooms stocked with amenities and stationery, continental breakfast, evening drinks, and business center facilities. Club rooms aim to provide a high level of comfort and service for business travelers.

1. COMPILED BY,
MR. SUNIL KUMAR,
LECTURER

2. CONCEPT OF CLUB SERVICE
The concept of club service becoming very popular day
by day as many hotels are adopting this concept
because many guests ask for
PERSONALISED SERVICE
AND
HOTEL PROVIDES PROFESSIONAL
SERVICE

3. FEATURES OF CLUB SERVICE
SEPARATE CLUB FLOOR FOR GUEST REGISTRATION.
GUEST IS PICKED UP FROM AIRPORT
WARM WELCOME WITH WELCOME DRINK
GUEST IS ESCORTED BY THE CLUB MANAGER TO
GUEST ROOM
ROOM IS PROVIDED WITH ALL
AMENITIES,STATIONAREY,
BOARD ROOM FACILTIES
QUICK CHECK OUT AND BUISNESS CENTRE
FACILITIES.

4.  SEPARATE LOUNGE ON THE FLOOR FOR GUEST
ENTERTAINMENT AND RELAXATION
 COMPLIMENTARY CONTINENTAL BREAKFAST
AND TEA OR COFFEE.
 HARD DRINKS ALSO SERVED FROM 7pm to 9 p.m
 FAX IN EACH ROOM
 VCR AND AUDIO SYSTEM IN EACH ROOM

5.  QUICK CHECK OUT FACILITY ON THE FLOOR
ITSELF
 BOTTLE OF WINE WITH FRUITS IN EACH ROOM
 CONFERENCE ROOM ON THE CLUB FLOOR.
 FLINCK ON SYSTEM IN EACH ROOM
 COMPUTER KEY CARD IN EACH ROOM
 PERSONNAL ELECTRONIC SAFE IN EACH ROOM
 MINI BAR FACILITY.

6.  JACUZZI IN EACH BATHROOM
 TEA AND COFFEE MAKER IN EACH ROOM
 BUTLER SERVICE
 RESTAURANT IN THE LOUNGE
 INTERNATIONAL NEWSPAPERS AND MAGZINES IN
EACH ROOM
 KING SIZE BED IN EACH ROOM

7.  BUISSNESS CENTRE ON THE CLUB FLOOR
 AUTOMATIC CUT OFF OF ALL THE ELECTRICAL
EQUIPMENTS IF THE GUEST IS NOT THERE IN
ROOM FOR MORE THAN ONE MINIUTE.
 GUEST CAN CHECK HIS BILL ON T.V

8. THANK YOU ALL