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Client-Case
Worker
Relationship
BY:
SUMAYYA SAADAT
 The term ‘relationship’ in social case work was used for the first time by
Miss Virginia Robinson in her book ‘A changing psychology in social case
work’ in 1939.
 Relationship is the case worker's responsible and disciplined use of himself in
working with a client.
 It is a channel through which the mobilization of the capacities of the client is
made possible.
 The relationship is the medium through which the client is enabled to state his
problem and attention can be focused on reality problem, which may be full of
as conflict as emotional.
 In case work relationship means a Professional contact between the worker
and the client .
 According to Perlman, relationship is a condition in which two persons
with some common interest between them long-term or temporary,
interact with feeling
Elements of client- worker relationship
 There are two elements in establishing the relationship.
 Client’s trust in the worker’s competence
 Clients trust in the worker’s goodwill.
Types of relationship in social case
work
 Hollis distinguished two types of relationship:
 The basic relationship and,
 The special relationship
In basic relationship, the worker begins to all relationship in his ability to help and
function as a worker. This type of relationship is similar in many ways with some
social relationship.
Special relationship has therapeutic element. It is called professional relationship.
Difference between professional
relationship and social relationship
Social Relationship Professional Relationship
1. Duration Open ended Ends when problem is solved
2 .Time Not limited Limited, according to the
problem
3. Place Home,club,invitation,cinema
etc.
Office or institution
4. Focus Mutual satisfaction of range of
needs-
emotional,social,intellectual
etc
On client's needs/problem
solving work
5. Role relationship Mutual Helper and helped
Characteristics of case worker-Client
relationship
According to Pearlman,
 Vital relationship between people arises out of shared and emotionally changed situation.
 All growth producing relationships, of which the case work relationship is one, contain
elements of acceptance and expectations, support and stimulation
 The identifying mark of professional relationship is its conscious, purposive and growing out
of the knowledge of what must go into achieving the goal
 The case work relationship begins as and when the client shares some part of his problem
and the worker demonstrate what he feels with the client and at the same time, the worker
must professional competence to bring for dealing with the problem
 The casework relationship has several therapeutic values.
 Difficulties from outside the case work situation may intrude (interrupt) into and complicate
the case work relationship and may have to dealt with.
 The case worker too has relationship reactions and part of his professional skills in their
management.
Assessment of the relationship
There are three main components, which are:
1) Accurate Empathy: The worker should be sensitive to express
feelings of the client as well as that may only be hinted by voice, posture
and content ones.
2) Non-possessive warmth: It refers to the workers communication of
respect, acceptance, liking, caring and concern for the client in a non-
dominating way.
3) Genuineness: It refers to the worker's being himself, being real. He
should be honest in his approach, whatever he reveals should be real
aspects of himself.
Purpose of relationship
 Helping client with his psycho-social needs and problems
 Better solution of client's problem
 Exploitation of means for solving problem
 Stating reality and emotional problem
 Development of personality of client
The principles of Case Work
relationship
 Principle of Individualization
 Purposeful Expression of feelings or Communication
 Controlled Emotional Involvement or Self Awareness
 Acceptance
 Non Judgmental Attitude
 Self – Determination
 Confidentiality
Obstacles /Problems in client worker
relationship
 Mutual Unknowingness
 Attitude towards the client’s culture
 Ability of different opportunities
 Social and Cultural expectations
Thank You!

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Client case worker relationship ppt

  • 2.  The term ‘relationship’ in social case work was used for the first time by Miss Virginia Robinson in her book ‘A changing psychology in social case work’ in 1939.  Relationship is the case worker's responsible and disciplined use of himself in working with a client.  It is a channel through which the mobilization of the capacities of the client is made possible.  The relationship is the medium through which the client is enabled to state his problem and attention can be focused on reality problem, which may be full of as conflict as emotional.
  • 3.  In case work relationship means a Professional contact between the worker and the client .  According to Perlman, relationship is a condition in which two persons with some common interest between them long-term or temporary, interact with feeling
  • 4. Elements of client- worker relationship  There are two elements in establishing the relationship.  Client’s trust in the worker’s competence  Clients trust in the worker’s goodwill.
  • 5. Types of relationship in social case work  Hollis distinguished two types of relationship:  The basic relationship and,  The special relationship In basic relationship, the worker begins to all relationship in his ability to help and function as a worker. This type of relationship is similar in many ways with some social relationship. Special relationship has therapeutic element. It is called professional relationship.
  • 6. Difference between professional relationship and social relationship Social Relationship Professional Relationship 1. Duration Open ended Ends when problem is solved 2 .Time Not limited Limited, according to the problem 3. Place Home,club,invitation,cinema etc. Office or institution 4. Focus Mutual satisfaction of range of needs- emotional,social,intellectual etc On client's needs/problem solving work 5. Role relationship Mutual Helper and helped
  • 7. Characteristics of case worker-Client relationship According to Pearlman,  Vital relationship between people arises out of shared and emotionally changed situation.  All growth producing relationships, of which the case work relationship is one, contain elements of acceptance and expectations, support and stimulation  The identifying mark of professional relationship is its conscious, purposive and growing out of the knowledge of what must go into achieving the goal  The case work relationship begins as and when the client shares some part of his problem and the worker demonstrate what he feels with the client and at the same time, the worker must professional competence to bring for dealing with the problem  The casework relationship has several therapeutic values.  Difficulties from outside the case work situation may intrude (interrupt) into and complicate the case work relationship and may have to dealt with.  The case worker too has relationship reactions and part of his professional skills in their management.
  • 8. Assessment of the relationship There are three main components, which are: 1) Accurate Empathy: The worker should be sensitive to express feelings of the client as well as that may only be hinted by voice, posture and content ones. 2) Non-possessive warmth: It refers to the workers communication of respect, acceptance, liking, caring and concern for the client in a non- dominating way. 3) Genuineness: It refers to the worker's being himself, being real. He should be honest in his approach, whatever he reveals should be real aspects of himself.
  • 9. Purpose of relationship  Helping client with his psycho-social needs and problems  Better solution of client's problem  Exploitation of means for solving problem  Stating reality and emotional problem  Development of personality of client
  • 10. The principles of Case Work relationship  Principle of Individualization  Purposeful Expression of feelings or Communication  Controlled Emotional Involvement or Self Awareness  Acceptance  Non Judgmental Attitude  Self – Determination  Confidentiality
  • 11. Obstacles /Problems in client worker relationship  Mutual Unknowingness  Attitude towards the client’s culture  Ability of different opportunities  Social and Cultural expectations