Social case work involves social workers helping individuals adjust within society by addressing psycho-social problems. It aims to build rapport, understand individuals' internal problems, strengthen their ego, and develop their internal resources. Case work is based on interdependent relationships between client and social worker that have therapeutic value by improving conditions and adjustment. The social worker aims to understand individuals accurately through empathy, warmth, genuineness, and authority to identify and solve problems, while respecting principles like individualization, self-determination, acceptance, and confidentiality.

2. Social case work is a work performs by a Social Worker
with a case or a individual to solve her/his problems and
help in that extent that she/he can adjust and develop
within the society. It’s used by the professional Social
Worker. The social work deals with the psycho-
socio problem of an individual.
Definition:
Social Case Work is a method employed by a social
worker to help individual, find a solution of their
problem of social adjustment which they are unable to
handle in a satisfactory way by their own effort- Safrad
Mary Richmond (In 1917) defined, Social Case Work may
be defined as the Art of doing different things with
different people, co-operating with them to achieve
some of their own & societies betterment.

3. Objectives of Social Case Work:
 To make good Rapport with the common people
 To find-out, understand & solve the internal problems of an
Individual
 To strengthen ones ego power
 To prevent problem
 To develop internal resources
Nature & Characteristics of Case Work:
 Relationship arise out of shared & emotionally charged situation
 Relationship contains elements of acceptance, expectation, support &
stimulation
 Client & case worker are interdependent
 Case work relationship may have several therapentic values:
 Improvement of condition
 More adjustment within the society
 Development of personality
 Capacity building
 Relationship needs outside help
Case worker too has relationship reactions and part of and part of
ones professional skills in their management

4. Components/elements of case work:
A) Purpose & concern for the Cline system
A purpose to find-out internal problems & try to solve it and a
concern to make good rapport, feel ones feelings and aims at
individualized service
B) Expectation at three level
-Expectation of the case worker from the client, how the case
worker feels about the clients ability & what extend client support
anybody
-Expectation of the client from the Case worker
-Positive result in the period of interaction
C) Accuracy of Empathy and clear communication
- Think positively in others point of view
- What extent you are sympathetic
- Ability to perceive & communicate accurately & feel
- Case worker should be sensitive to express feelings towards client
by voice, posture and good communication

5. D) Non Possessive warmth
Give respect, acceptance, liking, caring and concern for the
client in a non- dominating way.
E) Genuineness and acceptance
Case worker mist be practical in nature. He must be a person of
genuineness being real, honest in their approach and never go
beyond her/his limit.
F) Authority
Case worker must have a capacity to handle any situation, being
resourceful and helpful
Having knowledge, attitude, experience and a position to
identify and solve internal problem of client

6. Principles of Case work:
1. Individualization
2. Purposeful expression of feelings
3. Control of Emotion
4. Self determination
5. Acceptance
6. Principle of non-judgmental attitude
7. Principle of Confidentiality
1. Individualization:
Individualization means analyze an individual not from a single
aspect but from a various of aspects. Every Individual is different
from others & unique in itself. Problem of every individual is
different from another & depend upon her/his intelligence, so the
mode of helping (Technique) must be according to the Intellectual
level, socio-economic situation and ego strength, ones capacity and
resource.

7. 2. Purposeful expression of feelings :
Case worker must give the chance to the client to express
her/his feelings freely, especially her/his negative feelings
because maximum time feelings are negative in nature. The case
worker listen purposefully clients feelings neither praising nor
condemning. Don’t point out any one as good or bad because of
ones psycho-social problems.
3. Control emotional involvement:
Without feel any ones emotion with sensitivity it’s impossible to
find-out her/his problem & get a solution of that problem.
Emotion comes from 3 ways as
- Sensitivity
-Understanding
-Response

8. 4. Self determination:
Self determination we means let the client to take her/his own
decision in own way, give chance her/him to decide, what is right
or wrong for them.
5. Acceptance:
A case worker must be accept an individual as a person of “worth &
dignity”, not treat as a problem and always accept ones positive
feelings don’t negative feelings
6. Non-Judgmental attitude:
A Case worker mustn’t have the right to judge any one as guilty or
innocent.
7. Principle of Confidentiality:
Case work relationship have a principle to take the problems of the
client in a confidence to remain secret.

9. Thank you
Rambabu Madathanapalli