Charles-Toro
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Charles Toro has over 10 years of experience in retail management and customer service roles. He has held positions as a sales representative, assistant manager, optician, and assistant at various retail stores. His responsibilities included greeting customers, handling sales, inventory management, cash handling, implementing training programs, and ensuring excellent customer service. Toro aims to expand his skills in customer service and management abilities through a career in retail management.
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Charles-Toro
- 1. Charles Toro 21 North Lime Street - Lancaster, PA 17602 Charlystar22@aol.com - 717-224-6285 To pursue a career in Retail management where I can expand my skills in customer service as well management abilities. WORK EXPERIENCE Coach Men's Factory store-Sales Rep Coach Men's store - Lancaster, PA - March 2012 to March 2015 Greet and assist customers using Coach's 7service commitments • Handle daily phone inquiries • Assisted customers in locating merchandise on the sales floor • Informed customers on weekly promotions and suggested add on sales at the register • Assessed daily inventory needs • Replenished product • Conducted web sales • Assisted co-workers for time management purposes Full-time Assistant Manager Famous Footwear - Lancaster, PA - November 2013 to December 2014 Responsibilities •Open/Close Store •Driving sales •Cash Handling consisting of but not limited to,register audits,safe counts,bank deposits •Delivering an exceptional and consistent customer service experience through are connect4 training module •Implementing new policies and procedures along with new training materials to all team members •Tracking individual sales goals along with store goals through daily and hourly performance reports •Applying time management skills to prioritize daily task •Maintain visual standards by executing the company expectation given in our key event guides and plan-o- grams •Processing shipment,inventory counts, unload, price, stock •Networking and recruiting •Interviewing employment candidates •Partnering with my peers in other store locations to stay abreast of what's trending in our market the betterment of the district •Keeping a fresh and positive morale in store to motivate the team and gain a better and lasting end result Optician/3rd key management Vision Works - Ellicott City, MD - April 2012 to October 2012 Open and close store using vision works retail procedure • Initiate POS system and count allotted amount of funds in cash till • Filled out daily/nightly deposit slip and make accurate notes to till and safe amounts • Drop deposit with the banks daily • Supervise and delegate store tasks to appropriate sales associate • Greet and check in patients for the appointments
- 2. • Retrieve/and or make new charts for new patients, to be filled by optometrist • Process and retrieve authorization of insurance for each patient • Support OD.Techs in pre-testing patients • Assist patients after the eye exam in selecting the best eyewear using appropriate frame styling • Input data and Rx into the POS system to process the order for eye glasses/and or contact lenses • Send the processed work order with selected eyewear to the lab to complete the job • Perform IR class to patients receiving contact lenses for the first time • Contact other eye-care facilities to best suit patients with specific eye care needs • Inventory counts at start and end of every shift • Email/and or Fax DM with daily and weekly store numbers • Exude outstanding customer service and problem solving skills 3rd Key/Acting Assistant Jones Apparel Group - Lancaster, PA - November 2009 to November 2010 Initiate POS system and count cash till • Drop morning deposits to the bank • Ship daily internet purchases • Prep staff on daily goals and tasks for the day • Accountable for visual marketing and merchandising • Work directly with upper management team to insure store success EDUCATION Reading Area Community College - Reading, PA September 2001 to June 2005 Muhlenberg Vo-Tech - Muhlenberg, PA September 2001 to June 2004