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Timothy P. O’Connor
20016 Belle Chase Drive, Gaithersburg, MD 20882
202-257-0915 tim.oconnor5@outlook.com
EXECUTIVE PROFILE
Corporate Information Technology Executive with demonstrated success in ensuring the effective
execution of the Information Technology (IT) Strategic and Operating plans and budgets to support the
company’s business needs. Proactively ensured that the company’s technology infrastructure is
scalable to meet the organizations strategic and tactical objectives. As a member of the senior
leadership team, participated in the development of strategic goals / operating plans and ensured
organizational support leading to 21% CAGR (6 years). Led and managed staff in support of producing
superior customer satisfaction, efficient operations and staff loyalty to create a high performing
organization with superior metrics and outcomes.
EMPLOYMENT HISTORY
07/2016 – Present Senior Consultant – Private Wealth Management firm, Bethesda, MD
06/2009 – 07/2016 Vice President & CIO - CALIBRE Systems, Alexandria, VA
10/2007 – 05/2009 Director of IT – HITT Contracting, Merrifield, VA
11/2001 – 08/2007 Asst. Vice President Technology Services – Assoc. of American Medical Colleges,
Washington, DC
05/1999 – 07/2001 Director of IT – Linguateq, Mclean, VA
05/1998 – 05/1999 Senior Consultant - Discovery Communications, Bethesda, MD
12/1991 – 05/1998 Senior Consultant – MCI, Pentagon City, VA
DEMONSTRATED EXPERIENCE
IT Strategic Planning and Sustainment – Developed IT Strategic Plan to compliment the Company’s 5-
Year Strategic Plan. Developed long range strategic vision and initiated IT projects to support business
initiatives. Implemented IT governance and the creation of the IT Steering Committee to better
involve/advise executive management of IT initiatives and priorities. Created a rolling 3-Year IT Capital
Investment schedule and detailed annual IT budgets ICW the CFO to better focus IT expenditures.
Created ROI, alternatives, and recommendation papers on all capitol IT expenditures. Always
completed the fiscal year with expenditures at 10% to 25% below the approved IT budget.
Enterprise Systems Management and Oversight - Implemented data mining, Business Intelligence, and
Business Analytics to produce real-time Sales, Revenue, Profit, Expenditures, and Timesheet reporting.
Developed automated executive level (dashboards with drill-down capability) reporting for backlog,
pipeline, and waterfall forecasting giving management better insight and management of future sales
and revenue while saving 95% of management’s time spent on “data calls”. Implemented CRM system,
processes, and procedures to track and report 75% more sales opportunities allowing operations to
better manage sales cycle. Implemented Project Repository to house all operational project
information leading to CMMI certification.

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IT Department Staff Management – Organized, staffed, trained, and managed IT departments up to 50
staff (150 including contractors). Developed job descriptions, career paths, training and certification
requirements, mentoring programs, quantitative annual goals and objectives, and Personnel
Improvement Programs increasing staff retention. Developed (ICW IT staff), published, and enforced IT
policies, processes, standards, and procedures to ensure standardization, security, and provide quick
reference for staff. My IT departments have always been respected for their efficiency, effectiveness,
and world-class customer service.
IT Vendor Management – Managed vendor and vendor partnership relationships. Achieved Microsoft
Gold Partnership resulting in over $1M worth of annual Microsoft software grants. Established
partnerships with Oracle, IBM, and Amazon Web Services (AWS) which provides free software for
development, testing, or demo, saving $250k+ annually. Developed excellent working relationships
with national and local product vendors (Dell, EMC, VMware, Xerox, Verizon, Equinix, etc.) in order to
negotiate best prices and availability.
IT Infrastructure Oversight and Management – Responsibility for IT infrastructure including; Networks
(voice, data, video), Storage (SAN, NAS, SSD, Tape), Servers (Physical, Virtual, Appliance), PCs (Desktop,
Laptop, Tablet, mobile), Phones (PBX, VoIP, Cell, softphone), Conference rooms and office equipment
(Video, speaker phones, printers), and Data centers (local, Cloud). Implemented ITIL Structured
Environments: Incident Management, Problem Management, Service Management, Change
Management, Configuration Management, and CMDB increasing availability from 75% to 98%.
Maintained 98% availability (24x7x365) over past 4 years while continually improving capabilities and
services. Virtualized enterprise infrastructure (servers, storage, networks, telecom) for efficiency,
effectiveness, and multi-million-dollar savings over effective life of equipment. Implemented an
enterprise-wide monitoring, metrics, and notification system to increase availability and security
visibility. Migrated cold Disaster Recovery site into CO-processing COOP site and (2 years later) into
the main production site to save $250k annually and increase security and availability. Developed
“hosting services” (IaaS, SaaS) model for hosting government customer’s systems. Achieved FISMA
compliance for .com customer hosting data center. Successfully achieved Department of Defense
(DoD) DIACAP and RMF Cybersecurity accreditation for .mil hosting site and applications.
IT ServiceDesk Management and Oversight – Developed world-class customer service oriented
Helpdesk. Organized IT helpdesk staff to position individuals to their strengths and began cross
training to strengthen coverage and increase staff knowledge while using 20% less staff. Created single
point of contact for all IT service and product requests. Standardized and automated repetitive service
desk functions (on/off-boarding users, imaging, patching, password reset, installing apps on PCs, etc.)
to substantially decrease support costs and increase staff efficiency. Completed and maintained
ISO9001 certification for IT Asset Management lifecycle. Implemented full-service VoIP, presence,
screen sharing, and Live Meeting with full mobile device integration. Current staff of 5 support 1500+
employees and consultants.

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QUALIFICATIONS
 Deep experience taking an information technology department to the next level.
 Demonstrated, successful track record with management of teams that have delivered on time and
on specification technology solutions that meet and exceed business needs.
 In-depth, current knowledge of information technology (infrastructure, virtualization, Cloud,
Cybersecurity), IT trends and strategies.
 Demonstrated ability to rapidly assess situations, develop alternatives and make sound decisions,
based on the evidence at hand.
EDUCATION, CERTIFICATIONS, AWARDS, CLEARANCE
BS – Computer Science, Systems Programming, Florida Atlantic University
ITIL – Certifications:
 Foundation in IT Service Management
 Practitioner Certification – Service Desk, Incident and Problem Management
 Practitioner Certification - Change, Configuration and Release Management
Awards:
 CALIBRE President’s Distinguished Service Award – Leveraging Technology (2011)
 CALIBRE President’s Distinguished Service Award – Manage Our Company (2016 nomination)
 CALIBRE President’s Distinguished Service Award – Leveraging Technology (2016 nomination)
Clearance:
 Department of Defense (DoD) – Secret