This document is a resume for David R. Rowland. It summarizes his experience in various roles related to customer service, security, firefighting and emergency response, and technical installation and repair work over the past 30 years. His objective is to obtain a customer service position that utilizes his problem solving, leadership and communication skills. He has a Bachelor's degree in Criminal Justice and certifications in law enforcement and firefighting. His resume details his employment history and responsibilities in roles such as customer service representative, firefighter/medical first responder, security guard, crew chief, and technician.

1. 1 1 1 1 9 R e s o r t R d
P l e a s a n t L a k e , M i 4 9 2 7 2
5 1 7 - 3 3 1 - 3 1 5 5 b u s h i d o c h a o s @ y a h o o . c o m
D a v i d R . R o w l a n d
Objective
To obtain a position in Customer Service related fields which utilizes
creative problem solving, leadership, and excellent communication
skills.
Education
• Michigan State University-B.A- Criminal Justice- August,
2010
• Grand Rapids Community College-A.A.S. - Law
Enforcement/Police Academy Graduate-1992
• Jackson Fire Academy-Certification as Firefighter 2 and
licensed as a Medical First Responder with the state of
Michigan- April, 2014
Employment
Customer Service Representative-Inside Sales and
Fire/Safety Officer
1/2014- Present- ElCO Enterprises Incorporated- Jackson,
Michigan
• Field phone calls for customer problem solving and questions
• Process customer orders and invoicing.
• Perform price checks for clients and troubleshoot any issues
that may arise.
• Price match and provide timely communication to customers
regarding orders.
• Working knowledge of over 5,000 parts sold and articulating
how those parts can be combined for the benefit of the
customer.
• Check stock levels and work orders to aid in filling customer
requests as well as working with company logistics to order
parts not in supply.
• Assign NAFTA codes for all parts to help ship products to
Canada and Mexico.
• Run monthly reports for sales and meetings.
• Aid in researching UPS collect numbers and Fed Ex collect
accounts to ship orders across the US and Canada.
• Respond to medical calls within the building, administer first
aid and provide documentation regarding incidents.
• Provide training in accordance with MIOSHA and OSHA
guidelines.
• Upsell customers to make sure the customer has the best
performance possible out of the equipment we sell.
Firefighter/Medical First Responder
6/2013- Present- Henrietta Township Fire Department – Pleasant
Lake, Michigan
• Respond to fire and medical emergencies on an “on-call”

2. basis to offer assistance to the township.
• Able to make sound decisions under extreme pressure,
utilizing all the skills and tools learned.
• Attend all mandatory meetings and trainings.
• Maintain a calm and positive attitude in public at all times.
• Represent the community served with integrity.
Security Guard
08/2013 to Present–Advanced Security. Southfield and Mason,
Michigan
• Conduct security checks of buildings in the Mason area.
• Look for any damage or unauthorized personnel on client’s
properties.
• Write reports of daily activities and report incidents of an
unusual nature.
• Check more than 100 points within the Campus and make
sure they are secure.
Armed Security Guard
08/2010 to 06/2013 –Armor Knights and Great Northern Sentry Co.
Jackson, Michigan
• Conduct security checks of buildings in the Jackson area while
on armed patrol.
• Look for any damage or unauthorized personnel on client’s
properties.
• Write reports of daily activities and report incidents of an
unusual nature.
• Provide security and searches for Friend of the Court and the
Jackson County Courthouse using state of the art X-ray’s and
scanners, plus the utilization of CCTV systems.
Crew Chief/Field Technician
6/2006 to 5/2013 –Infrastructure Management Services
Chicago, IL.
Primary tasks include, but not limited to the following:
• Manage and supervise small crew which includes being
responsible for work integrity, training, securing
accommodations, and directly communicating with the home
base.
• Test roads across the United States and Canada, using an RST
(Road Service Tester) with 11 lasers and 3 GPS units.
• Join data into the GIS for customers.
• Troubleshoot hardware issues with the vehicle’s lasers and
camera systems as well as routine maintenance on the
vehicle. Troubleshoot GPS unit and Antenna. Install generator
and power units within the test RST, as well as inverters.
• Real time data collection using a touch screen and other
computers within the vehicle, Systems run Windows and UNIX
operating systems.
• Customer interaction to finalize data and customer orders
and final sales.
• Check stock levels and reorder on a monthly bases to keep
the equipment at maximum operation levels.
• Accompany Sales team on demonstrations and explain the
benefit of the testing being done.
Reserve Officer

3. 01/2011 to 06/2012- Waterloo Township Police Department
Munith, Michigan
• Enforce state and local laws within the township of Waterloo.
• Armed position, assigned with duty officers on mobile patrol,
conduct traffic stops, property checks, report writing and
preserving the peace.
• Utilize mobile computers to search criminal databases and
other relevant sources to assist in the apprehension of
probation and parole violators.
• Assist with and perform arrests, searches and detainment of
suspected criminals.
Service Technician (Level 2)
6/2004 to 3/2006 - Charter Communications
Middleville, MI
• Customer service, troubleshoot cable and high speed internet
(HSD)
• Install & wire cable and HSD in homes and businesses.
• Wall fishing and custom wiring work including phone and VoIP
installs.
• Facilitate customer sales and upgrades.
Lead Technician/Installer (Level 3)
12/1996 to 6/2004 - Advance Communications Inc.
Grand Rapids, MI
• Cable installation
• Responsible for the supervision and training of new
employees.
• Work in punch down of data lines for the Lansing school
districts.
• Lead installer when cable modems were introduced to the state
of Michigan.
Military service
Specialist
5/1986 to 5/1992- United States Army
82nd
Division
• Infantry soldier with 2/504th
Airborne Division.
• Served 1 ½ yrs in Korea as a Squad Leader.
• Drill Sergeant in Flint, Michigan for Basic and Advanced
Infantry Training.
Volunteer Work/Hobbies:
• Member of the Glock Sports Shooting Foundation
• Range Officer for the Brooklyn Sportsman Club
• Ford Mustang owner and show car around the state