Danae Wassinger has over 20 years of experience in operations management, staff supervision, and training. She currently works as an Assistant General Manager at Red Robin Gourmet Burgers where she oversees a staff of 80, executes daily budgets, and works to improve customer satisfaction. Previously, she held roles at JPMorgan Chase and Penn Station East Coast Subs, demonstrating skills in process implementation, expense control, and troubleshooting. Wassinger has an Associate's degree in Computer Science and is completing a Bachelor's in Leadership. She has received several awards for her work and leadership.

1. DANAE L WASSINGER
502 Firewood Lane, Galloway, OH (614) 582-7129 Cell
QUALIFICATIONS SUMMARY
Highly skilled and motivated executive, who is performance-driven, has the ability to achieve and exceed business goals in a
high-intense environment.
• Operation Management
• Staff Supervision
• Recruiting/Staffing
• Staff Training &
Development
• Relationship Building
• Employee Relations
• Process Implementation
• Productivity Improvement
• Management Training/Development
• Client Needs Analysis
• Analytical/problem solving skills
• Higher/lower testing environments
• Agile Methodology
• Competitive Analysis
• Strong Audit Skills
• Expense Control
• Troubleshooting
• Microsoft Office
PROFESSIONAL EXPERIENCE
Red Robin Gourmet Burgers, Columbus, OH 43240 2004-present
Assistant General Manager
Team Member/ Corporate Trainer/Mid-Manager
 Reduce weekly P&L costs effectively by monitoring labor, food cost, liquor cost, and COGS.
 Execute daily, weekly, and monthly budget for Profit and Labor control
 Increase productivity through collaboration with management to streamline workload (improving time
management); enables management to reduce administrative tasks, increase concentration on actively coaching
teams (utilizing scorecard metrics) and focus on selling behaviors.
 Liquor/food Inventory and production counts daily and weekly
 Perform daily, weekly, monthly reconciliation of transferred funds.
 Perform all cash flow calculations and compare figures to remittance reports.
 Reconcile vendor billing invoices daily, weekly, or as needed.
 Write schedules to adhere by Red Robin Gourmet Burgers labor guidelines.
 Facilitate to improved guest service scores through contribution to VOG/Royalty/Shopper program focused on
incorporating customer feedback; program includes direct contact with customers from emails, generated surveys,
and gaining insight into dining experience.
 Performed UAT testing for the launching of Workday 1/2016
 Hire, train and develop 80+person staff.
 Coordinate trainers (facilitators) for seminars, new restaurant openings, and post-openings.
 Mentor several corporate trainers and potential trainers to progress within the company.
 Assisted with the execution of new processes and new recipes for new restaurant openings
JPMorgan Chase & Co., Columbus, OH
AVP/MB Business System: 10/2012-8/2013
 Business System Administration Analyst
 Configured Updates for Home Lending Originations technology platforms for Retail and
Consumer Direct
 ER Releases and Sprint releases following agile methodology
 Analyzed existing configuration to ensure operational efficiency and make recommendations
for improvements.
 Advocate for the business and user community, endeavoring to meet the goals of each project
while
designing the optimal user experience.
 Work with Technical Support, Testing teams, and Lines of Business.
JPMorgan Chase & Co., Columbus, OH 2011-10/2012
Senior Operations Analyst: Testing Team-Loan Administration

2.  Performance Highlight: Project UNO
 Merged 3 servicing systems into one system. Started 11/2010 and completed 10/1/2011
o Coordinated and created test scripts for Lines of Business and Off-Shore Profile Testing
o Coordinated, created test scripts, and tested the following:
 Uno_Testing Trial 1
Uno_Testing Trial 2
Uno_Testing Service Release
Uno_Testing Passport Testing
Uno_Testing Procedure Testing
Uno_Testing Profile Testing
 Project Management
o Project Uno
o IST ELI releases release with Technical Support
o UAT ELI releases with Technical Support and Lines of Business
o IST Testing New Seller release with Technical Support
o UAT Testing New Seller release with Technical Support and Lines of Business
o IST Testing New Product release with Technical Support
o UAT Testing New Product release with Technical Support and Lines of Business
 Designed, develop, and implement test scripts utilizing the business requirements documentation
required by the Lines of business or Business Analysts
 Strong knowledge of Agile Methodology
 Assisted with application developers to identify, test and resolve issues
 Assisted in designing and ensuring overall integrity of the testing strategy
 Coordinate components, system and documentation testing with the Lines of Business and Technical
Support
 Analyzed and revise testing sequence and scope/business requirements based upon the results or product
design
 Front-line Technical mapping and database support within the Line-of-Business and Technical Support
 Facilitated resolution and communication of cross-application/organization issues and decisions
 Auditing/QA
 HP Mercury Quality Center-Complete Exposure
 Graduate of Columbus Leadership Program.
 Coordinate and facilitate Women and Money series based on the book by Suze Orman
 Worked with Corporate Human Resources Talent Sourcing & Development on virtual
training/classroom training for Customer Care
JPMorgan Chase & Co., Columbus, OH 2008-2011
Senior Lead Operations Specialist: Co-Issue Loan Transfer-Loan Administration
 Knowledge of Federal and State regulations as well as investor guidelines.
 Adhere to legal, regulatory, and bank policies/procedures
 Built an effective interpersonal relationships with internal and external business partners, management,
and subordinates, and collaborated with others to enhance the effectiveness of this area
 Created Audits for inbound and outbound DQ process
 Created queries and reports necessary to support management request
 Exceptionally well-organized with a track record that demonstrates self-motivation, creativity, and
initiative to achieve both personal and corporate goals
 Assisted with Special Projects with other Line-of Business
 Streamlined and strengthened programming issues for database and/or seller data file issue
 Front-line Technical mapping and database support within the Line-of-Business
 UAT Testing and testing scripts
 Conducted a metrics on Mailing Address (MAS1/ADD2 and CCW) and projected that Chase spends
approximately $655,200 in sending out returned mail for incorrect mailing address.
 Develop, implement specific procedures and operational guidelines to ensure maximum effectiveness
and efficiency of services
JPMorgan Chase & Co., Columbus, OH 2006-2008
Senior Operations Specialist: PMI Department

3.  Conducted a job task with General Audit Department on a 6-week Federal/State high-level loan audit on
Homeowner Protection Act.
 Maintain Federal and State reports on a daily basis (These are required to comply with The Office of Comptroller
of the Currency and federal and state guidelines)
 Verified and decided if loans follow federal/state guidelines to be reinstated or terminated on a daily basis.
 Collaborate with management on normal operating procedures to ensure that processes are executed on a daily
basis.
 Establish and maintained business relationships with Chase vendors to ensure customer satisfaction.
 Conducted a metrics on Uninsured Loans decreasing the Uninsured Reserve Funds by 6.87%-a savings of
500,000.
DANAE L WASSINGER
502 Firewood Lane, Galloway, OH (614) 582-7129 Cell
Penn Station East Coast Subs, 1491 E. Dublin/Granville, Columbus, OH 43229 2001-2004
General Manager
 Perform daily, weekly, monthly reconciliation of transferred funds.
 Perform all cash flow calculations and compare figures to remittance reports.
 Executed daily reconciliation, weekly and monthly budget for profit and labor control.
 Supervised, manage, and trained 30-person staff.
 Wrote schedules to adhere to Penn Station East Coast Subs labor guidelines.
 Wrote and implemented a Penn Station East Coast Subs training manual to be used in the Columbus Market.
 Worked directly with advertisers to significantly increase sales in the Columbus Market.
Bob Evans Restaurant, Niagara Falls, NY-transferred Columbus, OH 43228 1993-2003
Corporate Trainer/Server
 Organized and executed material for training seminars and new restaurant openings.
 Served an average of 40+ guests a day, five times a week, taking and delivering orders while maintaining strong
customer service and quick table turnover to increase business revenue.
 Managed daily cash receipts on an average of $500 plus gratuities, determining appropriate share levels with other
staff and dividing gratuities equitably.
EDUCATION
 Sigma Beta Delta National Honor Society for Business, Management, and Administration 2015
 Completing BS degree in Leadership and Applied Management Studies from Franklin University 2016
 Onbase Workflow Configuration Certification 2/28/13
 Onbase System Administration Configuration Certification 2/14/2013
 CompTIA Project+ Certification 3/2012
 SLQ certification level 1 and 2 8/2011
 Niagara College 1990-1992
 Associate Degree-Computer Science/Information Processing
PROFESSIONAL INVOLVEMENT AND AWARDS
 Team Member of the year 2013 (prior going into management)
 Area Governor of JPMChase Toastmasters 7/1/2012-6/30/13
 Toastmaster-President 7/1/2011-6/30/12
 Toastmaster-Vice President of Education 2009-2011
 Graduate of Columbus Leadership Program (CLP) 6/2009
 Loan Administration “Wall of Fame” 2011 Top Achiever Award
 In the Spotlight Award for April 2010
 In the Spotlight Award for August 2010
 In the Spotlight Award for December 2010
 In the Spotlight Award for March 2009
 In the Spotlight Award for June 2009
 In the Spotlight Award for October 2009

4.  Core Servicing “Wall of Fame” 2008 Top Achiever Award