1. Linda D. Franks
3231 75th
Ave Apartment 101
Landover, Maryland 20785
Cell: (609) 509-2603
Home Phone: 240-770-8484
Email: lindadfranks66@gmail.com
Education
University of Maryland University College
B.S. Human Resource Administration - Anticipated graduation (2017)
Professional Experience
Student Services Representative
Customer Service Representative, Randstad University of Maryland, Largo, MD (2015- Present)
Student Financial Services Team Assistant, University of Maryland, Adelphi, MD (2006-2008)
 Provide excellent customer service support for UMUC in a professional/timely manner and in line with Call Center
guideline
 Enter and ensure detailed explanations of all task into UMUC’s Customer Relations System
 Escalate to client levels support or other support groups complex problems/issues according to UMUC’s
procedures
Behavioral Health Supervision
EDS Instructor, Melwood, Upper Marlboro, MD (2014-2015)
 Responsible for the implementation, instruction, and coordination of the DORS EDS program within the Employee
Support Services (ESS).
 Supported an assigned group of individuals to promote independence and personal growth and employment
readiness. The EDS Instructor ensures that there is integration of employment, skills development and job
exploration in each individual’s experience.
Group Home Supervision
Senior Program Associate, Bancroft, Cherry Hill, NJ (2011-2012)
House Parent, Drenk Behavior Health Center, Trenton, NJ (2010-2010)
Teaching Parent, Devereux Foundation, Ringwood, NJ (2008-2010)
EDS Instructor, Melwood, Upper Marlboro, MD (2014 - 2015)
 Provide supervision and instruction to direct staff, operates program site and activities in the absence of the
program manager
 Tactfully guides and instructs neurologically-challenged individuals with skill building, daily living activities and
interaction with others.
 Worked with children and young adult females between the ages of 11-25 with developmental disabilities
 Supervised house patients and other staff to ensure all companies policies and procedures were being adhered to.
 Planned and executed group activities, counseling sessions and education meetings.
 Conducted audits on medication and documentation as required.
 Provided a family oriented environment which resulted in character building, improvement in behavior and social
skills.
 Assisted Psychologist and therapist with medication assessments, accountability and administration.
Financial Aid Representative Assistant/ Student Financial Services Team Assistant
Financial Aid Representative, Strayer University, Trevose, PA, (2005-2006)
 Assisted students and parents with federal and private financial aid applications process.

2. Linda D. Franks
3231 75th
Ave Apartment 101
Landover, Maryland 20785
Cell: (609) 509-2603
Home Phone: 240-770-8484
Email: lindadfranks66@gmail.com
 Provided assistance with checking award status, accepting or declining awards and any required documentation.
 Processed and certified federal and private grants, scholarships and loans.
 Assisted with the development and implementation of summer school and study abroad policies and procedures.
 Prepared expense budgets for students and disseminated information to the financial aid liaisons.
 Researched and resolved any issues on a student’s account and summary.
Additional Skills
Microsoft Office Suite, Access, Kronos, Oracle, TouchNet and PeopleSoft