1. DALE WILCOX
142 Evergreen Rd
Cobleskill NY 12043
(518) 852-2657
dale@wildew.com
Dear Recruiter,
I have worked as an IT manager for a small company for over ten years and was recently laid off
following a merger and corporate restructuring. I served that company in many capacities during
that time and have a wide range of technical experience.
Prior to becoming an employee with them, I held an Electricians License and built the home I
currently live in.
Sincerely,
Dale Wilcox

2. DALE WILCOX
142 Evergreen Rd
Cobleskill NY 12043
(518) 852-2657
dale@wildew.com
IT DIRECTOR
A creative, experienced professional with a strong work ethic desires to continue development of
strengths while contributing to a team effort. I take a hands-on approach and have a background
in Internet, database, networking and telecommunications. I have strong troubleshooting skills
and logical thought processing with a diverse background in computing, social and electronic
systems. Effective oral and written communications skills appropriate for the audience.
Relevant Technical Expertise:
 SQL Server database design -
administration
 Network Administration
 Email system administration
 Microsoft / Linux - workstations and
servers
 HIPPA / ARRA compliance
 VOIP telecommunications
EXPERIENCE
Support Services Alliance, Schoharie NY 1999 – November 21 2014
SSA is a subsidiary of a multi-billion dollar NYS insurance carrier. All IT practices, policies and
procedures must comply with corporate directives. The IT Director frequently interacts with
members of various corporate teams for project development, data security compliance and
coordination of data exchanges.
IT Director 2005 – Present
◦ Manage a Programmer / Analyst and a Hardware Support Technician
◦ Manage and provide support for 50 users and 12 servers in 3 locations
◦ Negotiate vendor contracts for WAN, Internet and telecommunications networks
◦ Project Management
▪ Business Impact Analysis – Define Requirements
▪ Manage the development process, user feedback and implementation schedule
◦ Systems Management, Development and Maintenance
▪ Disaster Recovery, Business Continuity planning and implementation
▪ Data Security / Federal Mandate Compliance
▪ Network and domain administration
◦ Voice and Data communications infrastructure management
▪ Platform selection
▪ VOIP System implementation, setup and management
▪ Call Center management and reporting
Assistant Director IT 2003 – 2005
◦ Supervise a Programmer - Analyst and a Hardware Support Technician
◦ Email system implementation
▪ Spam and Anti-virus appliance management
▪ Encryption appliance setup and management
◦ Firewall Implementation
Programmer - Analyst 2001 - 2003
◦ Ad-Hock Reporting from SQL Server and Fox Pro Databases
◦ Develop reporting and data transformation tools for systems and end users
◦ Application Support and FoxPro program maintenance
Electronic Communications Specialist 1999 – 2001
◦ Website design / maintenance
▪ Website Platform Migration from PHP to ASP and .NET - MySQL to SQL server
▪ Create secure data replication processes between office systems and the website
◦ Print Publication layout and design using Adobe Photoshop and Pagemaker

3. DALE WILCOX
142 Evergreen Rd
Cobleskill NY 12043
(518) 852-2657
dale@wildew.com
PROJECTS
 Automate data transfers between diverse applications.
 Migrate applications and data from a legacy platform to virtualized servers.
 Develop and deploy a VOIP communications platform.
 Design and implement various data driven applications for Intranet and Internet user access.
 Support and Educate end users to promote efficient use of technology.
EDUCATION - CERTIFICATION
SUNY Cobleskill 2001
Bachelor of Technology
Ag-Business with a Computer Science concentration
VUE, New Horizons Albany 1995 – 2005
MCSE certification training classes, certification obtained June 1999
Non-certification classes, Workstation – Networking – Database Management
A+ certification 1997
Mohawk Valley Community College 1978
Associates Occupational Studies, Building Trades