This document provides a summary of an individual's qualifications, including their career history in hospitality management, current educational pursuits in financial services, and qualifications and skills developed over 20 years of experience in multi-unit restaurant operations management and training. The individual is looking to transition to a new career path utilizing their customer service, people leadership, and business growth skills.

1. David Abbott,
24 Littlefield Cres.
Kitchener, Ont. Canada N2E 2M5
(c) 519 580 6509
(e) dave@rockandabby.ca
(In) David Abbott
SUMMARY
As a highly capable and self-starting professional, I apply strong communication, organization, and initiative skills. I wish to
learn new tasks and to utilize them in a new career path. I have been in the Hospitality Industry for most of my career and
wish to change that path while still using all of the strengths in Customer Service, people development and business
growth. I am currently enrolled with Oliver’s Learning program – HLLQP Program, Mutual Funds and Securities as well as
with OREA to better my skills with on-line courses.
QUALIFICATIONS
Career Track Currently Upgrading skills and knowledge with courses on line with Financial Commissions Services of
Ontario. Oliver’s Learning program - HLLQP, Mutual Funds and Securities, OREA Real Estate courses.
Training Food Safe Food Handlers | First Aid CPR | 7 Habits of Highly Effective People | Leadership programs.
Education Bachelor of Arts, General Hotel and Restaurant Management, Ryerson University (1997). Business
Marketing Diploma, George Brown College (1984).
Technical MS Office (Word, Excel, PowerPoint) | QuickBooks | Budgeting | Forecasting.
RESULTS
OWNER - OPERATIONS / GENERAL / DISTRICT MANAGER MULTI UNIT MANAGER
KELSEY’S RESTAURANTS, Waterloo / Stratford > SOUTHWESTERN ONTARIO LOCATIONS 1999 – 2016
• Accountable for the opening, closing, management, and operating three successful restaurant locations in Stratford,
Waterloo, and Kitchener concurrently. (Kitchener location was between 2005 > 2008)
• Managed, trained, and oversaw day-to-day productivity of approximately 40 to 50 staff per location, including
managers, kitchen help, dining room managers, servers, bartenders, line cooks, and general and auxiliary staff.
• Grew and sustained sales of approximately $1.8M > 2.2M Stratford to $2.4 > 2.9M Waterloo. 1.5M > 1.7M Kitchener.
• Gained a thorough understanding of real estate administration, contract negotiation, and maintenance, through
working with Rio Can Ltd. and 20 Vic North property owners. Worked under ten year lease agreements.
• Worked with financial operations related to bank reconciliations, credit cards, chequing accounts, vendor accounts,
invoicing, inventory input, and pay cheques through QuickBooks, and processed and balanced payroll through ADP
and PAYweb.ca.
• Managed relationships and contracts with 20 main vendors and suppliers of food, alcohol, linens, landscaping,
plumbing, HVAC, electricians, cleaning, music systems, garbage, grease removal, and sewer maintenance.
• Hired and worked with professional service providers, including lawyers and accountants, and interacted with food
inspection agencies.
• Conducted all hiring, terminations, performance management, disciplinary actions, and employee relations tasks.
Successfully resisted unionization attempts through solid employee relations and information.

2. • Created policies and procedures on uniform standards, time off and vacation requests, accessibility, harassment,
JHSC, food safety, and general health and safety.
• Increase customer satisfaction with my in house promotions which lead to an increase of Sales by $200,000 in one
year. These were completed with loyalty programs, daily specials, and with social media advertising.
NAME phone number
TRAINING MANAGER Pepsico / Twinhut >> PIZZA HUT Restaurants, 15 LOCATIONS IN ONTARIO 1988 – 1999
• Improved the competencies of over 350 employees and managers relating to food safety, customer service, and food
preparation.
• Leveraged venues and training tools, including on-the-job experience, video links, daily reviews, manuals, fact sheets,
guidelines, and specification sheets.
• Utilized company-provided training materials and altered details to suit individual location requirements.
• Training resulted in increased retention and adherence to all directives and standards.
REFERENCES WILL VALIDATE WORK ETHIC AND RESULTS WHEN REQUIRED