The document is a resume for Brandy Jean Grover. It summarizes her work experience including her current role as an Operations Team Lead and previous roles in customer service and sales. It also lists her education credentials, including graduating high school in Louisiana, Missouri in 2005. Personal skills and availability are provided at the end.

1. Brandy Jean Grover
10 Marcia Drive
Louisiana, Missouri 63353
brydenblake@gmail.com
Tel: 573-560-8082
Personal Statement
I am a friendly, loyaland clearly dedicated individual whohas ambition to succeed in any given
environment. I loveto learn and am a quick,hands on learner. I get along with others, whilst also
working efficiently onmy own. I am seeking a position where I can develop and excel while giving
my best to an employer.
WorkExperience:
Operations Team Lead (May 2014 – Present)
Fifth Gear Acquisitions 3016 West Georgia Street Louisiana, MO 63353
As a Operations Team Lead I help maintain and delegate daily tasks to ensure service levels and
performances are met. I manage daily, weekly and monthly reports to help trackagent success with
training, coaching, call volume as well as customer service. I workclosely with the agents to keep
everyone focusedto maintain client and customer satisfaction. I workclosely with my supervisors
as wellto prepare reports and charts based on inbound calls, chats and email communication for
the clients to review for a better understanding on how wellthe agents and company are
progressing.
Customer Service Representative (May-2012 – Present)
Fifth Gear Call Center Lens.com Team , 3016 West Georgia Street Louisiana, MO63353
In my role as a Customer Loyalty Representative I spoke to customers regarding orders and any
other issues. I diligently worked on processing prescriptions during idle time. After a 6 months of
working as a phone agent. I was then trusted to workwith our customers via chat.Surely that lead
to more responsibility of whichI took on helping other agents whilst also working on Supervisor
Tasks and email communication with our customers.

2. Personal Attendant (Sep-2011– March-2012)
North East Living Services, 909 Broadway Ste 350 Hannibal, MO 63401
I assist the disabled with tasks to help them witheveryday living so that they are able to liveon
their own.Which includes but is not limited to running errands, housekeeping, managing
appointments and etc.
Sales Associate (Sep-2009 – May-2010)
Wal-Mart, 3 Town Center BowlingGreen, MO 63334
I did mostly basic retail work such as assist customers, stock shelves and clean. But was also able to
answer phones and direct customers via phone to the right department to fit their needs.
Education:
High SchoolDiploma Graduated May, 2005
Louisiana High School,Louisiana, MO 63353
GPA: 3.0 Activein 2 years Spanish Club, 2 years Student Council, 1 year Student Body Class
President, 3 years Varsity Softball and 4 years OfficeAid.
Skills:
I am very familiar with most if not all basic PC programs including MicrosoftExcel,Office,and Word
among other programs. I have 10 years of phone communication skills and scheduling.
Availability:
Monday-Friday 8:00 am – 5:00 pm
Saturday and Sunday 10:00 am – 4:00 Pm
Availability subject to change
References
References Available on Request