1. Resume
Farhan Ali
C/o Mohammed Shamsuddin Khan
P. O. Box 41600
Dubai, UAE
Tel: - +971 6 5630299
Mob: - +971 50 3539740
E-mail: alikhan.farhan23@gmail.com
PERSONAL SUMMARY
A confident, natural and driven sales person who is interested in working for such company who
is leading the market in its respective field. I possess clear evidence of achievement in areas such
as lead generation & excellent customer service, an exceptional person who is willing to go that
extra mile to deliver superb results. I can perform with excellence through building effective &
collaborative business relationships with customers. An exceptional person who can explore new
territories and push existing limits by following up new leads or referrals fully.
AREAS OF EXPERTISE
A) Customer Support B) Work scheduling C)Product Presentations D) Strong Verbal &
Written Communication skills E) Proficient Computer & Technical Skills F) Sales & Executive
Communication G) All Day to Day Operations & Customer Service
WORK EXPERIENCE
A) Working as a Retail Sales Associate and Customer Support in Life Health Care Group
(Life Pharmacy) in Dubai since ten months.
B) One Year experience as a Retail Marketing Executive & Customer Support in IDEA Cellular
(ADITYA BIRLA) Patna, India, 2012-2013
C) Two Years experience as a Retail Sales Manager in DELHI COMPUTERS, Patna, India,
2010-2012
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2. DUTIES
· Assisting with all aspect of customer support
· Sending out and receiving mail and packages
· Sending faxes
· Arranging files
· Performing multifaceted general work
· Making notes and internal support material
· All Day-to-day operation matters
· Placing orders to suppliers
· Receiving product from suppliers
· Making goods return voucher (GRV)
· Making goods received note (GRN)
· Making inter branch transfer (IBT)
· Generating bar codes for the products
· Following expiry management
· Product billing
· Making list of purchase order (LPO’s)
· Excellent knowledge of Retail pro software
· Handling customer service book
· Handling shortage book
· Handling IBT book
· Invoice checking
· Receiving calls regarding customer complaint & customer query & solving problems
· Updating & sending daily report to concerned persons
· Updating product price time to time as per management’s instruction
ACADEMIC QALIFICATIONS
· MBA Sales & Marketing (Masters of Business Administration) From Shobhit University Meerut
India.
· BCA (Bachelor of Computer Application) Computer Graduate in First Class from Maulana Mazharul
Haque Arabic & Persian University, Patna, India in the year 2012.
· 12th from Patna University, India in the year 2008.
· 10th from T. K. Ghosh Academy, Patna, India in the year 2006.
COMPUTER SKILLS
· Diploma in Computer Application.(DCA) from THE COMPUTER INSTITUTE
(Reg. No:-TCI/543/2006).

3. · Applications known: Ms-Windows (Xp,7 & 8) & Ms-Office (Including Excel, Ms-Word
and Ms-Power Point Internet Surfing & Tally) Page 2
CO-CURRICULAR ACTIVITIES AND AWARDS
· Participated in Intel Edge Program, INTEL ADVISOR for the year 2012 in NIIT Patna, India.
Achieved Intel Advisor Status by completing ‘Selling Fundamentals’ Course Module for the
Year 2012.
· Participated in Intel Edge Program ULTRABOOK ADVISOR in NIIT Patna, India.
Completed Ultra book Training for the year 2012.
· Participated in Intel Edge Program ULTRABOOK EXPERT in NIIT Patna, India. Completed
Ultra book Training for the year 2013.
· Participated in MRI & PROLAB (USA) Sports Nutrition Training Program for the year
2014 in Dubai.
PERSONAL SKILLS
A) Task Prioritization B) Time Management C) Decision Making D) Influencing skills
E) Presentable & Articulate F) Work scheduling G) Team work and collaboration skills
H) Customer focus I) Problem solving and critical thinking skills
KEY SKILLS AND COMPETENCIES
· Can easily settle into any role & take over the management of an existing client base.
· Conducting accurate market research.
· Evaluating marketing campaigns.
· Able to build relationships with customers.
· Confident and able to take the initiative.
· Getting feedback from customers.
· Tactfully handling any complaints.
· Able to make professional sales presentations & product demonstrations to clients.
.
PERSONAL DETAILS
Date of Birth : 11th November 1991
Nationality : Indian
Marital Status : Unmarried
Visa Status : Employment Visa
Languages known : English, Hindi & Urdu
Permanent Address : Village & Post Khajurar & Sikandarpur
Pin-803213, District-Patna, Bihar, India
LMV License : Valid Indian Driving License

4. Hobbies : Internet Surfing & Digital Photography
References : Available on request
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