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Public Relations Models
through the Ages
Chapter 2
Key learning outcomes
• Analyze public relations models on one-way/two-way and
asymmetrical/ symmetrical dimensions.
• Demonstrate knowledge of key figures in public relations history.
• Integrate knowledge of social history with knowledge of public
relations.
• Identify common motivations for strategic communication in
history.
• Apply knowledge of history to analyze modern public relations
practices.
• Distinguish public relations from journalism.
• Discuss the ethics of transparency, objectivity, and advocacy.
2
Kelleher, Public Relations, 1e Oxford University Press
Public relations models in
history
• press agentry/publicity
• public information
• two-way asymmetrical
• two-way symmetrical
Kelleher,PublicRelations,1e
OxfordUniversityPress
3
Grunig and Hunt charted a historical progression of public
relations outlined in four models of public relations throughout
history.
Press agentry/Publicity model
• Propaganda
• Attention getting
• Less-than-accurate information (if not downright lies)
Kelleher,PublicRelations,1e
OxfordUniversityPress
4
Hallmarks of press agentry/publicity
Discussion Question
Who was Joice Heth?
Kelleher,PublicRelations,1e
OxfordUniversityPress
5
Case Study
The reality of “The Situation”
• What retailer offered to pay
Mike Sorrentino to stop wearing
that brand of clothing?
• What was the crux of the
matter?
• Was this a successful public
relations invention?
Kelleher,PublicRelations,1e
OxfordUniversityPress
6
Public information
• Ivy Ledbetter Lee started the nation’s third public relations
agency and went on to become the man many refer to today
as the founder of public relations.
• Lee went on to represent some of the biggest names of the
day in corporate America, including the Pennsylvania Railroad
and the Rockefellers.
• Lee is deeply associated with the public information model of
public relations in which communication is mostly one-way,
initiated by an organization to inform publics with truthful and
accurate information.
Kelleher,PublicRelations,1e
OxfordUniversityPress
7
Two-way asymmetrical
communication
• Both Bernays and Lee “stressed the
importance of communicating the
public’s point of view to management.”
• This model of public relations describes
much of the work that modern public
relations professionals practice.
• This model advocates and works to
persuade publics on behalf of
organizations.
Kelleher,PublicRelations,1e
OxfordUniversityPress
8
Two-way symmetrical
communication
• Symmetry is balance.
• Organizations are just as likely to change as their publics.
• Ford Motor Company is an example.
Kelleher,PublicRelations,1e
OxfordUniversityPress
9
Case Study
Bernays’ “Torches of Freedom”
Kelleher,PublicRelations,1e
OxfordUniversityPress
10
A broader social history
of public relations
Effective public relations was around long before the rise of
twentieth-century business in America.
Besides business, public relations has a rich heritage in three “deep
veins” of history.
• Religion
• Education, nonprofit, and reform
• Politics and government
Kelleher,PublicRelations,1e
OxfordUniversityPress
11
Religion
• Lamme and Russell highlighted
evidence of public relations as
early as the first century.
• At least one public relations
historian identifies Paul as “one
of the most influential
communicators in history.”
Kelleher,PublicRelations,1e
OxfordUniversityPress
12
Education, nonprofit, and reform
• Harvard College is known to have begun fundraising
campaigns for commencement ceremonies as early as
1641.
• These ceremonies emphasize how the college was
educating American Indians as part of a pitch for
donations.
Kelleher,PublicRelations,1e
OxfordUniversityPress
13
Politics and government
• Alexander the Great in the fourth century BC
• Early American classic PR strategies and tactics such as
sloganeering (“Give me liberty or give me death!”)
• Pseudo events organized primarily for media coverage
(Boston Tea Party) and opinion-editorial writing (Federalist
Papers)
Kelleher,PublicRelations,1e
OxfordUniversityPress
14
Major motivations for
public relations
• Recruitment
• Legitimacy
• Agitation
• Advocacy
• Profit
Kelleher,PublicRelations,1e
OxfordUniversityPress
15
Major motivations
• Recruitment: Today’s recruiters are just as likely to use social
networking sites and other forms of social media to carry out
their work as they are more traditional tactics.
• Legitimacy: In the twentieth century, communication
researchers identified a function of mass media that they
called status conferral.
• Agitation: Getting people fired up has long been a motivation
of strategic communicators. Organized agitation evolved into
new forms with the rise of the Internet.
Kelleher,PublicRelations,1e
OxfordUniversityPress
16
Major motivations
• Advocacy: On the flip side of agitation is advocacy, the first
professional value listed in the PRSA Code of Ethics.
• Profit: One of the largest roles for public relations has been
and always will be working in conjunction with advertising and
marketing to promote the sale of products, services, and
ideas.
Kelleher,PublicRelations,1e
OxfordUniversityPress
17
The principle of transparency is critical whether you practice
public information with a journalistic set of values or with
advocacy.
Ethics
Transparency, objectivity, and advocacy
• Transparency: Disclosure and dissemination of information is a
cornerstone of public relations ethics.
• Objectivity: Oxford Dictionaries define the adjective objective as
“not influenced by personal feelings or opinions in considering
and representing facts.”
• Advocacy: This is a value in the PRSA Code of Ethics: “We serve
the public interest by acting as responsible advocates for those we
represent. We provide a voice in the marketplace of ideas, facts,
and viewpoints to aid informed public debate.”
Kelleher,PublicRelations,1e
OxfordUniversityPress
18
Summary
• Analyze public relations models on one-way/two-way and
asymmetrical/symmetrical dimensions.
• Demonstrate knowledge of key figures in public relations
history.
• Integrate knowledge of social history with knowledge of public
relations.
• Identify common motivations for strategic communication in
history.
• Apply knowledge of history to analyze modern public relations
practices.
• Distinguish public relations from journalism.
• Discuss the ethics of transparency, objectivity, and advocacy.
Kelleher,PublicRelations,1e
OxfordUniversityPress
19

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Chapter 2 - Public Relations Models Through the Ages

  • 1. Public Relations Models through the Ages Chapter 2
  • 2. Key learning outcomes • Analyze public relations models on one-way/two-way and asymmetrical/ symmetrical dimensions. • Demonstrate knowledge of key figures in public relations history. • Integrate knowledge of social history with knowledge of public relations. • Identify common motivations for strategic communication in history. • Apply knowledge of history to analyze modern public relations practices. • Distinguish public relations from journalism. • Discuss the ethics of transparency, objectivity, and advocacy. 2 Kelleher, Public Relations, 1e Oxford University Press
  • 3. Public relations models in history • press agentry/publicity • public information • two-way asymmetrical • two-way symmetrical Kelleher,PublicRelations,1e OxfordUniversityPress 3 Grunig and Hunt charted a historical progression of public relations outlined in four models of public relations throughout history.
  • 4. Press agentry/Publicity model • Propaganda • Attention getting • Less-than-accurate information (if not downright lies) Kelleher,PublicRelations,1e OxfordUniversityPress 4 Hallmarks of press agentry/publicity
  • 5. Discussion Question Who was Joice Heth? Kelleher,PublicRelations,1e OxfordUniversityPress 5
  • 6. Case Study The reality of “The Situation” • What retailer offered to pay Mike Sorrentino to stop wearing that brand of clothing? • What was the crux of the matter? • Was this a successful public relations invention? Kelleher,PublicRelations,1e OxfordUniversityPress 6
  • 7. Public information • Ivy Ledbetter Lee started the nation’s third public relations agency and went on to become the man many refer to today as the founder of public relations. • Lee went on to represent some of the biggest names of the day in corporate America, including the Pennsylvania Railroad and the Rockefellers. • Lee is deeply associated with the public information model of public relations in which communication is mostly one-way, initiated by an organization to inform publics with truthful and accurate information. Kelleher,PublicRelations,1e OxfordUniversityPress 7
  • 8. Two-way asymmetrical communication • Both Bernays and Lee “stressed the importance of communicating the public’s point of view to management.” • This model of public relations describes much of the work that modern public relations professionals practice. • This model advocates and works to persuade publics on behalf of organizations. Kelleher,PublicRelations,1e OxfordUniversityPress 8
  • 9. Two-way symmetrical communication • Symmetry is balance. • Organizations are just as likely to change as their publics. • Ford Motor Company is an example. Kelleher,PublicRelations,1e OxfordUniversityPress 9
  • 10. Case Study Bernays’ “Torches of Freedom” Kelleher,PublicRelations,1e OxfordUniversityPress 10
  • 11. A broader social history of public relations Effective public relations was around long before the rise of twentieth-century business in America. Besides business, public relations has a rich heritage in three “deep veins” of history. • Religion • Education, nonprofit, and reform • Politics and government Kelleher,PublicRelations,1e OxfordUniversityPress 11
  • 12. Religion • Lamme and Russell highlighted evidence of public relations as early as the first century. • At least one public relations historian identifies Paul as “one of the most influential communicators in history.” Kelleher,PublicRelations,1e OxfordUniversityPress 12
  • 13. Education, nonprofit, and reform • Harvard College is known to have begun fundraising campaigns for commencement ceremonies as early as 1641. • These ceremonies emphasize how the college was educating American Indians as part of a pitch for donations. Kelleher,PublicRelations,1e OxfordUniversityPress 13
  • 14. Politics and government • Alexander the Great in the fourth century BC • Early American classic PR strategies and tactics such as sloganeering (“Give me liberty or give me death!”) • Pseudo events organized primarily for media coverage (Boston Tea Party) and opinion-editorial writing (Federalist Papers) Kelleher,PublicRelations,1e OxfordUniversityPress 14
  • 15. Major motivations for public relations • Recruitment • Legitimacy • Agitation • Advocacy • Profit Kelleher,PublicRelations,1e OxfordUniversityPress 15
  • 16. Major motivations • Recruitment: Today’s recruiters are just as likely to use social networking sites and other forms of social media to carry out their work as they are more traditional tactics. • Legitimacy: In the twentieth century, communication researchers identified a function of mass media that they called status conferral. • Agitation: Getting people fired up has long been a motivation of strategic communicators. Organized agitation evolved into new forms with the rise of the Internet. Kelleher,PublicRelations,1e OxfordUniversityPress 16
  • 17. Major motivations • Advocacy: On the flip side of agitation is advocacy, the first professional value listed in the PRSA Code of Ethics. • Profit: One of the largest roles for public relations has been and always will be working in conjunction with advertising and marketing to promote the sale of products, services, and ideas. Kelleher,PublicRelations,1e OxfordUniversityPress 17 The principle of transparency is critical whether you practice public information with a journalistic set of values or with advocacy.
  • 18. Ethics Transparency, objectivity, and advocacy • Transparency: Disclosure and dissemination of information is a cornerstone of public relations ethics. • Objectivity: Oxford Dictionaries define the adjective objective as “not influenced by personal feelings or opinions in considering and representing facts.” • Advocacy: This is a value in the PRSA Code of Ethics: “We serve the public interest by acting as responsible advocates for those we represent. We provide a voice in the marketplace of ideas, facts, and viewpoints to aid informed public debate.” Kelleher,PublicRelations,1e OxfordUniversityPress 18
  • 19. Summary • Analyze public relations models on one-way/two-way and asymmetrical/symmetrical dimensions. • Demonstrate knowledge of key figures in public relations history. • Integrate knowledge of social history with knowledge of public relations. • Identify common motivations for strategic communication in history. • Apply knowledge of history to analyze modern public relations practices. • Distinguish public relations from journalism. • Discuss the ethics of transparency, objectivity, and advocacy. Kelleher,PublicRelations,1e OxfordUniversityPress 19