SlideShare a Scribd company logo
Course Lecturer: Dr. Raisal Ismail (PhD)
Senior Lecturer in Management
Department of Management/FMC/SEUSL
Free Powerpoint Templates
Page 2
 Contents:
 Difference between Social and
Business Etiquette
 Office protocol and etiquette
 The importance of Important
business Etiquettes
 Introductions & Hand shake
Free Powerpoint Templates
Page 3
Social Etiquette
• Marked by Courtesy
• Gender Plays a Role
Business Etiquette
•Marked by Hierarchy
& Power
•Gender has no Role
Free Powerpoint Templates
Page 4
• Golden: Treat others as you would like to
be treated
• Platinum: Treat others as they would
like to be treated
Free Powerpoint Templates
Etiquette is a code of
behavior that delineates
expectations for social
behavior according to
contemporary
conventional norms
within a society, social
class, or group.
Page 5
Free Powerpoint Templates
Page 6
•
•
•
•
Differentiates you from others in a competitive job market
Enables you to be confident in a variety of settings with a
variety of people
Honors commitment to excellence and quality
Modifies distracting behaviors and develops admired
conduct
•Exhibit Professionalism and develop a polished image
“Be one step ahead, practice the social skills necessary to help you make
a great first impression and stand out in a competitive job market”.
 Workplace etiquette is the code of ethical
behavior regarding professional practice or
action among the members of a profession in
their dealings with each other.
 Utilizing etiquette in the workplace can
ensure that everyone feels comfortable while
being productive.
7
 Office Etiquette.
◦ Office Etiquette refers to behaving in a sensible and
appropriate manner in the office to leave a positive
and everlasting impression.
◦ It is an unwritten code that employees follow in
order to be successful and efficient in the
workplace.
8
 It involves having good manners being
courteous of others as well as using
workplace technology in a suitable manner.
 Knowing the rules and etiquettes of
working in the office can smooth the
stumbling blocks of daily interaction and
management of work.
9
 Punctuality:
◦ Punctuality does not only include the time of your
arrival to the office, but it also includes your time in
reaching the meeting or conference room in case
of meetings, seminars or presentation
 Appropriate Dressing:
◦ Your dressing should be in sync with the
predefined dress code of your workplace. Even if
there are no regulations on dressing, dress formally
as the dress is the first impression you leave with
anyone
10
 Stay Away from Gossip:
 You would not want someone to gossip about
you and neither will the next person. You may
overhear the conversations of others
 Ask Before Borrowing:
 It is imperative that you ask first and then
borrow. This attitude of yours will ensure that
people also treat your things with same
respect and your things are not missing when
you get back to your seat after a meeting
11
 Courtesy:
◦ Always say “Please, Thank You, You’re Welcome, &
I’m Sorry” It’s an attitude. Respect those around you
and they will return that respect.
◦ With each request -Say Please
◦ With each completion -Say Thank You
◦ With each gratitude received -Say You’re
Welcome
◦ With each error -Apologize

12
 Don’t Consistently Interrupt People:
◦ Doing so well suggests that your time or opinion is
more important than theirs. If your co-worker is on
the phone but you need to ask a question, don’t
linger.
 Refrain from Being Loud:
◦ Whether you are on the phone or talking to a
colleague, avoid being loud. If you have received a
call on your cell phone, it’s a good idea to take a
walk down to the corridor or find another room.
◦ Use your mobile’s vibrating/silent feature if you
need to leave it on. Avoid making personal calls at
your workstations.
◦ Be specially quite in areas where co-workers are on
business calls or in conversations with other co-
workers.
13
 Be Sensitive to Others’ Need for Privacy:
◦ Don’t read someone else’s faxes, emails or
computer screen.
◦ If you need to discuss anything sensitive or private
with another colleague, find a room where you can
shut the door and nobody else can overhear you.

14
 It helps smooth the wheels of daily
interaction in the office.
 Good work outcomes and happy co-existence
even when there is mutual dislike or
disinterest.
 Ensures that you don’t become office enemy
number 1.
 Modifies distracting behaviors and develops
admired conduct.
 Enables you to be confident in a variety of
settings with a variety of people.
15
Free Powerpoint Templates
Page 7
• Gender
• Name Tags
Free Powerpoint Templates
Page 8
• Failing to introduce people in a
business situation makes you look
downright unprofessional.
• Always rise as a mark of respect.
• Look into the eyes and smile
• Give a firm handshake
Free Powerpoint Templates
Page
 Introduction protocol
 Junior is introduced to senior
 The rule is to say important persons name first. Add
a few words about that person
 If you forget someone’s name during an
introduction, don’t panic. Look the person directly in
the eye and with a sincere smile, say “I’m sorry, but
your name just slipped my mind. Could you remind
me?”
 Stay around till both the parties start speaking.
Free Powerpoint Templates
Page 19
Free Powerpoint Templates
Page 11
•
•
•
•
•
•
•
•
Handshake is a gesture of acceptance and welcome
Extend your right hand
Web to web, finger to finger Give slight pressure
Grasp the other person’s hand firmly and
completely Look into the eyes and smile
Release the hand in three seconds
But no matter what, never, ever refuse to accept
someone’s hand
21

More Related Content

Similar to Chapter 04 Etiquette - Meanings.pdfmarketing

 Etiquette, Personal Behavior and Professionalism .pptx
 Etiquette, Personal Behavior and Professionalism.pptx Etiquette, Personal Behavior and Professionalism.pptx
 Etiquette, Personal Behavior and Professionalism .pptx
HrRajon2
 
Unlock the potentials
Unlock the potentialsUnlock the potentials
Unlock the potentials
EMRANUL HAQUE
 
Etiquettes
EtiquettesEtiquettes
Etiquettes
madhurisakpal
 
Workplace etiquette & Manners
Workplace etiquette & MannersWorkplace etiquette & Manners
Workplace etiquette & Manners
Siddharth Rana
 
Work etiquette to Follow when you get your first job
Work etiquette to Follow when you get your first jobWork etiquette to Follow when you get your first job
Work etiquette to Follow when you get your first job
Smita V
 
Professional Etiquette And Do Donts
Professional Etiquette And Do DontsProfessional Etiquette And Do Donts
Professional Etiquette And Do Donts
Souvik Santra
 
Work ettiquate
Work ettiquateWork ettiquate
Work ettiquate
IqraAfaq
 
Grooming for success training module
Grooming for success training moduleGrooming for success training module
Grooming for success training module
Falak Naz Khan
 
Grooming for success training module
Grooming for success training moduleGrooming for success training module
Grooming for success training module
Falak Naz Khan
 
Etiquette whatsthatppt2017
Etiquette whatsthatppt2017Etiquette whatsthatppt2017
Etiquette whatsthatppt2017
HameemP1
 
Business Etiquette
Business EtiquetteBusiness Etiquette
Business Etiquette
Krishantha Jayasundara
 
LESSON-2-WORK-ETHICS.pptx
LESSON-2-WORK-ETHICS.pptxLESSON-2-WORK-ETHICS.pptx
LESSON-2-WORK-ETHICS.pptx
CharmaineJoyRances
 
DIMPLE-OFFICE ETIQUETTE Workplace (1).pptx
DIMPLE-OFFICE ETIQUETTE Workplace (1).pptxDIMPLE-OFFICE ETIQUETTE Workplace (1).pptx
DIMPLE-OFFICE ETIQUETTE Workplace (1).pptx
priyaagrawalpefn20
 
Managing interpersonal relationship in the workplace wumi
Managing interpersonal relationship in the workplace wumiManaging interpersonal relationship in the workplace wumi
Managing interpersonal relationship in the workplace wumi
Xrysteah
 
Professional etiquette
Professional etiquetteProfessional etiquette
Professional etiquette
Shimul Sarkar
 
Business Etiquette-1.pptx
Business Etiquette-1.pptxBusiness Etiquette-1.pptx
Business Etiquette-1.pptx
Sanjeev Patil
 
How to be a good employee.2
How to be a good employee.2How to be a good employee.2
How to be a good employee.2
sagar patil
 
ABC Training for Business People
ABC Training for Business PeopleABC Training for Business People
ABC Training for Business People
Shamier Nahine
 
Office behavior
Office behaviorOffice behavior
Office behavior
Dinesh Dewani
 
Persobn to person etiquette and business
Persobn to person etiquette and businessPersobn to person etiquette and business
Persobn to person etiquette and business
shubhamyxdv0007
 

Similar to Chapter 04 Etiquette - Meanings.pdfmarketing (20)

 Etiquette, Personal Behavior and Professionalism .pptx
 Etiquette, Personal Behavior and Professionalism.pptx Etiquette, Personal Behavior and Professionalism.pptx
 Etiquette, Personal Behavior and Professionalism .pptx
 
Unlock the potentials
Unlock the potentialsUnlock the potentials
Unlock the potentials
 
Etiquettes
EtiquettesEtiquettes
Etiquettes
 
Workplace etiquette & Manners
Workplace etiquette & MannersWorkplace etiquette & Manners
Workplace etiquette & Manners
 
Work etiquette to Follow when you get your first job
Work etiquette to Follow when you get your first jobWork etiquette to Follow when you get your first job
Work etiquette to Follow when you get your first job
 
Professional Etiquette And Do Donts
Professional Etiquette And Do DontsProfessional Etiquette And Do Donts
Professional Etiquette And Do Donts
 
Work ettiquate
Work ettiquateWork ettiquate
Work ettiquate
 
Grooming for success training module
Grooming for success training moduleGrooming for success training module
Grooming for success training module
 
Grooming for success training module
Grooming for success training moduleGrooming for success training module
Grooming for success training module
 
Etiquette whatsthatppt2017
Etiquette whatsthatppt2017Etiquette whatsthatppt2017
Etiquette whatsthatppt2017
 
Business Etiquette
Business EtiquetteBusiness Etiquette
Business Etiquette
 
LESSON-2-WORK-ETHICS.pptx
LESSON-2-WORK-ETHICS.pptxLESSON-2-WORK-ETHICS.pptx
LESSON-2-WORK-ETHICS.pptx
 
DIMPLE-OFFICE ETIQUETTE Workplace (1).pptx
DIMPLE-OFFICE ETIQUETTE Workplace (1).pptxDIMPLE-OFFICE ETIQUETTE Workplace (1).pptx
DIMPLE-OFFICE ETIQUETTE Workplace (1).pptx
 
Managing interpersonal relationship in the workplace wumi
Managing interpersonal relationship in the workplace wumiManaging interpersonal relationship in the workplace wumi
Managing interpersonal relationship in the workplace wumi
 
Professional etiquette
Professional etiquetteProfessional etiquette
Professional etiquette
 
Business Etiquette-1.pptx
Business Etiquette-1.pptxBusiness Etiquette-1.pptx
Business Etiquette-1.pptx
 
How to be a good employee.2
How to be a good employee.2How to be a good employee.2
How to be a good employee.2
 
ABC Training for Business People
ABC Training for Business PeopleABC Training for Business People
ABC Training for Business People
 
Office behavior
Office behaviorOffice behavior
Office behavior
 
Persobn to person etiquette and business
Persobn to person etiquette and businessPersobn to person etiquette and business
Persobn to person etiquette and business
 

More from OshadiVindika

MANAGING CUSTOMER EXPERIENCE promotional .pptx
MANAGING CUSTOMER EXPERIENCE promotional .pptxMANAGING CUSTOMER EXPERIENCE promotional .pptx
MANAGING CUSTOMER EXPERIENCE promotional .pptx
OshadiVindika
 
International Marketing.pptxmarketing inroads
International Marketing.pptxmarketing inroadsInternational Marketing.pptxmarketing inroads
International Marketing.pptxmarketing inroads
OshadiVindika
 
MANAGING CUSTOMER EXPERIENCE perfect .pptx
MANAGING CUSTOMER EXPERIENCE perfect .pptxMANAGING CUSTOMER EXPERIENCE perfect .pptx
MANAGING CUSTOMER EXPERIENCE perfect .pptx
OshadiVindika
 
customer portfolio.pptx bnusiness process
customer portfolio.pptx bnusiness processcustomer portfolio.pptx bnusiness process
customer portfolio.pptx bnusiness process
OshadiVindika
 
SERVICE AUTOMATION.pptxbusiness authorities
SERVICE AUTOMATION.pptxbusiness authoritiesSERVICE AUTOMATION.pptxbusiness authorities
SERVICE AUTOMATION.pptxbusiness authorities
OshadiVindika
 
physical evidence in services.pdfbusiness
physical evidence in services.pdfbusinessphysical evidence in services.pdfbusiness
physical evidence in services.pdfbusiness
OshadiVindika
 
Ch02-Scentific Investigation.pptxbusiness
Ch02-Scentific Investigation.pptxbusinessCh02-Scentific Investigation.pptxbusiness
Ch02-Scentific Investigation.pptxbusiness
OshadiVindika
 
Chap-3 Litrature Review.pptx business buyerbehavior
Chap-3 Litrature Review.pptx business buyerbehaviorChap-3 Litrature Review.pptx business buyerbehavior
Chap-3 Litrature Review.pptx business buyerbehavior
OshadiVindika
 
Chapter-4 Problem Identification.pptx business
Chapter-4 Problem Identification.pptx businessChapter-4 Problem Identification.pptx business
Chapter-4 Problem Identification.pptx business
OshadiVindika
 
Session-5 Theoritical Framework.pptx document
Session-5 Theoritical Framework.pptx documentSession-5 Theoritical Framework.pptx document
Session-5 Theoritical Framework.pptx document
OshadiVindika
 
SM-CHP-2-UG-2020.ppt chapters tutes and process
SM-CHP-2-UG-2020.ppt chapters tutes and processSM-CHP-2-UG-2020.ppt chapters tutes and process
SM-CHP-2-UG-2020.ppt chapters tutes and process
OshadiVindika
 
Chapter07.ppt describe marketing research
Chapter07.ppt describe marketing researchChapter07.ppt describe marketing research
Chapter07.ppt describe marketing research
OshadiVindika
 
CHAPTER 5.pdf delivery processs in the organization
CHAPTER 5.pdf delivery processs in the organizationCHAPTER 5.pdf delivery processs in the organization
CHAPTER 5.pdf delivery processs in the organization
OshadiVindika
 
Chapter 5 (1).pdf delivery process slideshare
Chapter 5 (1).pdf delivery process slideshareChapter 5 (1).pdf delivery process slideshare
Chapter 5 (1).pdf delivery process slideshare
OshadiVindika
 
Service delivery process.pdf process delivery
Service delivery process.pdf process deliveryService delivery process.pdf process delivery
Service delivery process.pdf process delivery
OshadiVindika
 
Chap12.ppt add more information servive marketing
Chap12.ppt add more information servive marketingChap12.ppt add more information servive marketing
Chap12.ppt add more information servive marketing
OshadiVindika
 
sm7_ch04_product_ge.ppt organization value
sm7_ch04_product_ge.ppt organization valuesm7_ch04_product_ge.ppt organization value
sm7_ch04_product_ge.ppt organization value
OshadiVindika
 
marketingmanagementprocess-161018082904.pdf
marketingmanagementprocess-161018082904.pdfmarketingmanagementprocess-161018082904.pdf
marketingmanagementprocess-161018082904.pdf
OshadiVindika
 
Chapter 3- Service quality and productivity.pdf
Chapter 3- Service quality and productivity.pdfChapter 3- Service quality and productivity.pdf
Chapter 3- Service quality and productivity.pdf
OshadiVindika
 
CH04 - Managing Marketing Information.ppt
CH04 - Managing Marketing Information.pptCH04 - Managing Marketing Information.ppt
CH04 - Managing Marketing Information.ppt
OshadiVindika
 

More from OshadiVindika (20)

MANAGING CUSTOMER EXPERIENCE promotional .pptx
MANAGING CUSTOMER EXPERIENCE promotional .pptxMANAGING CUSTOMER EXPERIENCE promotional .pptx
MANAGING CUSTOMER EXPERIENCE promotional .pptx
 
International Marketing.pptxmarketing inroads
International Marketing.pptxmarketing inroadsInternational Marketing.pptxmarketing inroads
International Marketing.pptxmarketing inroads
 
MANAGING CUSTOMER EXPERIENCE perfect .pptx
MANAGING CUSTOMER EXPERIENCE perfect .pptxMANAGING CUSTOMER EXPERIENCE perfect .pptx
MANAGING CUSTOMER EXPERIENCE perfect .pptx
 
customer portfolio.pptx bnusiness process
customer portfolio.pptx bnusiness processcustomer portfolio.pptx bnusiness process
customer portfolio.pptx bnusiness process
 
SERVICE AUTOMATION.pptxbusiness authorities
SERVICE AUTOMATION.pptxbusiness authoritiesSERVICE AUTOMATION.pptxbusiness authorities
SERVICE AUTOMATION.pptxbusiness authorities
 
physical evidence in services.pdfbusiness
physical evidence in services.pdfbusinessphysical evidence in services.pdfbusiness
physical evidence in services.pdfbusiness
 
Ch02-Scentific Investigation.pptxbusiness
Ch02-Scentific Investigation.pptxbusinessCh02-Scentific Investigation.pptxbusiness
Ch02-Scentific Investigation.pptxbusiness
 
Chap-3 Litrature Review.pptx business buyerbehavior
Chap-3 Litrature Review.pptx business buyerbehaviorChap-3 Litrature Review.pptx business buyerbehavior
Chap-3 Litrature Review.pptx business buyerbehavior
 
Chapter-4 Problem Identification.pptx business
Chapter-4 Problem Identification.pptx businessChapter-4 Problem Identification.pptx business
Chapter-4 Problem Identification.pptx business
 
Session-5 Theoritical Framework.pptx document
Session-5 Theoritical Framework.pptx documentSession-5 Theoritical Framework.pptx document
Session-5 Theoritical Framework.pptx document
 
SM-CHP-2-UG-2020.ppt chapters tutes and process
SM-CHP-2-UG-2020.ppt chapters tutes and processSM-CHP-2-UG-2020.ppt chapters tutes and process
SM-CHP-2-UG-2020.ppt chapters tutes and process
 
Chapter07.ppt describe marketing research
Chapter07.ppt describe marketing researchChapter07.ppt describe marketing research
Chapter07.ppt describe marketing research
 
CHAPTER 5.pdf delivery processs in the organization
CHAPTER 5.pdf delivery processs in the organizationCHAPTER 5.pdf delivery processs in the organization
CHAPTER 5.pdf delivery processs in the organization
 
Chapter 5 (1).pdf delivery process slideshare
Chapter 5 (1).pdf delivery process slideshareChapter 5 (1).pdf delivery process slideshare
Chapter 5 (1).pdf delivery process slideshare
 
Service delivery process.pdf process delivery
Service delivery process.pdf process deliveryService delivery process.pdf process delivery
Service delivery process.pdf process delivery
 
Chap12.ppt add more information servive marketing
Chap12.ppt add more information servive marketingChap12.ppt add more information servive marketing
Chap12.ppt add more information servive marketing
 
sm7_ch04_product_ge.ppt organization value
sm7_ch04_product_ge.ppt organization valuesm7_ch04_product_ge.ppt organization value
sm7_ch04_product_ge.ppt organization value
 
marketingmanagementprocess-161018082904.pdf
marketingmanagementprocess-161018082904.pdfmarketingmanagementprocess-161018082904.pdf
marketingmanagementprocess-161018082904.pdf
 
Chapter 3- Service quality and productivity.pdf
Chapter 3- Service quality and productivity.pdfChapter 3- Service quality and productivity.pdf
Chapter 3- Service quality and productivity.pdf
 
CH04 - Managing Marketing Information.ppt
CH04 - Managing Marketing Information.pptCH04 - Managing Marketing Information.ppt
CH04 - Managing Marketing Information.ppt
 

Recently uploaded

Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Lviv Startup Club
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
CA Dr. Prithvi Ranjan Parhi
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
SEOSMMEARTH
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
DerekIwanaka1
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
 
Structural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for BuildingsStructural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for Buildings
Chandresh Chudasama
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
Christian Dahlen
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
fisherameliaisabella
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Avirahi City Dholera
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
ecamare2
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Lital Barkan
 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
Corey Perlman, Social Media Speaker and Consultant
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
FelixPerez547899
 
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
ABHILASH DUTTA
 
Recruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media MasterclassRecruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media Masterclass
LuanWise
 

Recently uploaded (20)

Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
 
Structural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for BuildingsStructural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for Buildings
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
 
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdfModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
 
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
 
Recruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media MasterclassRecruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media Masterclass
 

Chapter 04 Etiquette - Meanings.pdfmarketing

  • 1. Course Lecturer: Dr. Raisal Ismail (PhD) Senior Lecturer in Management Department of Management/FMC/SEUSL
  • 2. Free Powerpoint Templates Page 2  Contents:  Difference between Social and Business Etiquette  Office protocol and etiquette  The importance of Important business Etiquettes  Introductions & Hand shake
  • 3. Free Powerpoint Templates Page 3 Social Etiquette • Marked by Courtesy • Gender Plays a Role Business Etiquette •Marked by Hierarchy & Power •Gender has no Role
  • 4. Free Powerpoint Templates Page 4 • Golden: Treat others as you would like to be treated • Platinum: Treat others as they would like to be treated
  • 5. Free Powerpoint Templates Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. Page 5
  • 6. Free Powerpoint Templates Page 6 • • • • Differentiates you from others in a competitive job market Enables you to be confident in a variety of settings with a variety of people Honors commitment to excellence and quality Modifies distracting behaviors and develops admired conduct •Exhibit Professionalism and develop a polished image “Be one step ahead, practice the social skills necessary to help you make a great first impression and stand out in a competitive job market”.
  • 7.  Workplace etiquette is the code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other.  Utilizing etiquette in the workplace can ensure that everyone feels comfortable while being productive. 7
  • 8.  Office Etiquette. ◦ Office Etiquette refers to behaving in a sensible and appropriate manner in the office to leave a positive and everlasting impression. ◦ It is an unwritten code that employees follow in order to be successful and efficient in the workplace. 8
  • 9.  It involves having good manners being courteous of others as well as using workplace technology in a suitable manner.  Knowing the rules and etiquettes of working in the office can smooth the stumbling blocks of daily interaction and management of work. 9
  • 10.  Punctuality: ◦ Punctuality does not only include the time of your arrival to the office, but it also includes your time in reaching the meeting or conference room in case of meetings, seminars or presentation  Appropriate Dressing: ◦ Your dressing should be in sync with the predefined dress code of your workplace. Even if there are no regulations on dressing, dress formally as the dress is the first impression you leave with anyone 10
  • 11.  Stay Away from Gossip:  You would not want someone to gossip about you and neither will the next person. You may overhear the conversations of others  Ask Before Borrowing:  It is imperative that you ask first and then borrow. This attitude of yours will ensure that people also treat your things with same respect and your things are not missing when you get back to your seat after a meeting 11
  • 12.  Courtesy: ◦ Always say “Please, Thank You, You’re Welcome, & I’m Sorry” It’s an attitude. Respect those around you and they will return that respect. ◦ With each request -Say Please ◦ With each completion -Say Thank You ◦ With each gratitude received -Say You’re Welcome ◦ With each error -Apologize  12
  • 13.  Don’t Consistently Interrupt People: ◦ Doing so well suggests that your time or opinion is more important than theirs. If your co-worker is on the phone but you need to ask a question, don’t linger.  Refrain from Being Loud: ◦ Whether you are on the phone or talking to a colleague, avoid being loud. If you have received a call on your cell phone, it’s a good idea to take a walk down to the corridor or find another room. ◦ Use your mobile’s vibrating/silent feature if you need to leave it on. Avoid making personal calls at your workstations. ◦ Be specially quite in areas where co-workers are on business calls or in conversations with other co- workers. 13
  • 14.  Be Sensitive to Others’ Need for Privacy: ◦ Don’t read someone else’s faxes, emails or computer screen. ◦ If you need to discuss anything sensitive or private with another colleague, find a room where you can shut the door and nobody else can overhear you.  14
  • 15.  It helps smooth the wheels of daily interaction in the office.  Good work outcomes and happy co-existence even when there is mutual dislike or disinterest.  Ensures that you don’t become office enemy number 1.  Modifies distracting behaviors and develops admired conduct.  Enables you to be confident in a variety of settings with a variety of people. 15
  • 16. Free Powerpoint Templates Page 7 • Gender • Name Tags
  • 17. Free Powerpoint Templates Page 8 • Failing to introduce people in a business situation makes you look downright unprofessional. • Always rise as a mark of respect. • Look into the eyes and smile • Give a firm handshake
  • 18. Free Powerpoint Templates Page  Introduction protocol  Junior is introduced to senior  The rule is to say important persons name first. Add a few words about that person  If you forget someone’s name during an introduction, don’t panic. Look the person directly in the eye and with a sincere smile, say “I’m sorry, but your name just slipped my mind. Could you remind me?”  Stay around till both the parties start speaking.
  • 20. Free Powerpoint Templates Page 11 • • • • • • • • Handshake is a gesture of acceptance and welcome Extend your right hand Web to web, finger to finger Give slight pressure Grasp the other person’s hand firmly and completely Look into the eyes and smile Release the hand in three seconds But no matter what, never, ever refuse to accept someone’s hand
  • 21. 21