The document discusses change management in business. It defines change management as preparing individuals, teams, and organizations for organizational change, including changes to resources, processes, budgets or operations. Change requests can originate from various sources like business needs, legislation or technical progress. It is important to properly manage change requests to avoid potential issues. Change management processes typically involve collecting change requests, reviewing them, planning and coordinating the implementation, and closing out the request. The document provides tips for effective change management practices.

1. New York USA
London UK
Munich Germany
Zug Switzerland
New York USA
London UK
Munich Germany
Zug Switzerland
Change management
When? How? For what?
29 Nov, 2017
M. Popova

2. Who I am?
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Senior Business Analyst in DataArt
11 years in IT
8+ years as BA
Web, mobile, desktop and everything what
is needed by our customers
www.linkedin.com/in/mariya-popova

3. What we will discuss
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What is “Change management” and what is changes
How CR’s appears?
How to manage changes?
What can happened if we won’t manage changes?
What to do with this?
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4. What is change management
Change management* (sometimes abbreviated as CM) is a collective term for all approaches
to preparing and supporting individuals, teams, and organizations in making organizational
change. It includes methods that redirect or redefine the use of resources, business process,
budget allocations, or other modes of operation that significantly change a company or
organization. Organizational change management (OCM) considers the full organization and
what needs to change,while change management may be used solely to refer to how people
and teams are affected by such organizational transition. It deals with many different disciplines,
from behavioral and social sciences to information technology and business solutions.
*Wiki_Change management
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5. Change request? Results of CR?
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6. What can generate changes?
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 Society
 Environment
 Legislation
 Business needs/goals
 Technical progress
 Bad/good BA’s and/or client’s mood 

7. How CR’s appears?
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8. How to manage changes?
T E C H N O L O G Y C O N S U L T I N G & S O L U T I O N D E S I G N 8
 Find answer on the following question:
 Are we sure that this is change request?
 If we won’t accept this change what can/can’t happen?
 Why we should accept this change?
 What should be a result of this change?
 When this change should be implemented?
 Who will be responsible for this?
 Who will pay for this change?

9. How to manage changes?
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 Select one tool for collecting CR’s. In ideal world – the same tool which is used for
requirements management
 Don’t forget about traceability matrix
 Don’t forget about risks
 Don’t forget about priority
 Don’t forget about estimates
 Don’t forget about your team
 Everything which can be identified as CR – should be documented

10. What can happen if
we don’t manage CR’s?
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11. How to survive? (official version)
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New request for
change
Review
Assess and
evaluate
Authorize
Plan updates
Coordinate
implementation
Review and
close

12. How I’m surviving 
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13. Almost the end
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14. Don’t cry! It’s the end!
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