The document discusses the evolving role of Quality Assurance (QA) in software testing, emphasizing a shift towards Quality Engineering that integrates quality throughout the development process. It highlights the importance of communication in both interpersonal relationships and in QA roles, illustrating how lack of communication can lead to frustration and conflict. Additionally, the document outlines the distinction between soft skills and hard skills, indicating that both are crucial for effective QA professionals.

2. Communication in QA’s life
Speaker:
Oksana Kharchuk
Senior QA Engineer

3. Content
• Who is QA?
• Developer & QA
• BA & QA
• Customer & QA
• Time Management
• Soft skills
• Top 14 skills for QA

5. • To date, quality assurance (QA) has been the approach of choice in the software
testing world. But QA is now an increasingly complex field that encompasses a wide
variety of skills and technology.
• To keep pace with this growth, we’ll see a strong shift from QA to quality
engineering, as the latter better reflects the growing responsibilities that now fall
under the quality umbrella. In 2019 and beyond, we can expect quality engineering
to emerge in a big way as teams embed quality throughout the entire development
process and expand the number of people with whom quality engineers must
collaborate.

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7. A husband and a wife, living in the same house, are not communicating with
each other. Or let’s say there is nothing to communicate between them. They
just text each other if anything important to be taken care. Otherwise both
are busy in their own lives and do not disturb / take care much about each
other. What happens after days? A frustration rises, irritation multiplies,
anger surfaces and an explosion occurs. A relationship strengthens only if
there are frequent communications, rare fights and multiple agreements
and celebrations with each other.
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9.  Inability to accept criticism
 Сallousness and indifference
 Difficult people
• How QA says about an issue:
- “hey! there is a bug, it doesn’t work correctly”
- “hey! I’m not sure whether I’m doing the right thing, this is what I expected but
something different happened.”
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16. • схема
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21. Soft skills is the term used for
those skills that are not
technical or job-related.
‘Hard skills’, by contrast, is a
phrase usually used to describe
job-specific skills.
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