The document discusses various topics related to organizational change including total quality management (TQM), business process reengineering (BPR), and the balanced scorecard (BSC). It defines TQM as a philosophy involving continual improvement of quality, cost reduction, and customer satisfaction. Key aspects of TQM include customer focus, leadership, employee involvement, and continuous improvement. BPR is described as the radical redesign of business processes to achieve dramatic performance improvements in areas like cost, quality and speed. BPR involves fundamentally rethinking processes from a clean slate rather than incremental changes. The stages of BPR implementation are also outlined.
contingency theories & situational leadershipMuhammad Ali
The contingency approach to leadership proposes that leadership effectiveness depends on matching leadership style to situational factors. Several contingency theories were discussed, including Fiedler's contingency theory, path-goal theory, situational leadership theory, and the normative decision model. These theories all emphasize that the most effective leadership depends on situational variables like follower readiness, task structure, and decision quality/acceptance.
Fiedler's contingency theory states that a leader's style is fixed and cannot be trained, unlike other leadership theories discussed. The chapter covers various leadership theories including trait, behavioral, contingency, path-goal, and leader-member exchange. It examines factors like leadership styles, follower readiness, and situational favorableness that impact leadership effectiveness.
Pom unit-i, Principles of Management notes BBA I Semester OUBalasri Kamarapu
BBA notes, Osmania University, I sem, Principles of Management, PPT of Principles of Management, Osmania University BBA Notes, POM notes by NET qualified faculty
Chapter 5-Leadership and Motivation.pdfabdulfetah2
Leadership and motivation are important management functions. The chapter discusses various theories of leadership, including:
1. Trait theories which examine personality traits of leaders. However, no universal traits predict leadership in all situations.
2. Behavioral theories propose leadership behaviors can be taught. Studies identified styles like democratic, autocratic, employee-oriented, and production-oriented.
3. Contingency theories state effective leadership depends on situational factors. Fiedler's model matches leadership styles to situations. Hersey and Blanchard's model prescribes leadership styles based on follower readiness.
The document outlines key concepts in leadership theory, including:
- Early theories focused on identifying leadership traits or behaviors but had mixed results. Later behavioral theories identified two dimensions - task orientation and relationship orientation.
- Contingency theories propose that leadership effectiveness depends on matching leadership style to situational factors. Fiedler's model and situational leadership theory examine this.
- Contemporary views distinguish transactional from transformational leadership and discuss charismatic, visionary, and team leadership.
- Current issues include developing credibility, providing ethical leadership, empowering employees, and addressing cross-cultural differences in leadership.
Leadership theories: Advantages and LimitationsRashmi Pandey
Theories related to leadership. It will provide you an overview about different theories of leadership present in the world. You can choose and take a move forward in your life based in these theories. This is an important topic in Human resource management in management course.
The document discusses different theories of leadership. It defines leadership as the ability to influence others toward goals, and management as using authority to obtain compliance. Trait theories view leadership as innate traits, though no universal traits predict leadership. Behavioral theories propose leadership behaviors can be taught. The Ohio State and University of Michigan studies identified leadership behaviors as initiating structure/production orientation and consideration/employee orientation. Contingency theories state the most effective leadership depends on the situation, such as Fiedler's model relating leader style and situational favorability, and Hersey and Blanchard's situational leadership model linking leader behavior to follower readiness.
Wish to implement leadership strategies that influence, engage and encourage excellence performance in the organization? SlideTeam has come up with content ready leadership PowerPoint presentation slides to portray the management abilities of the workforce. These team management PPT templates include slides like leadership introduction, leadership vs. management, control styles and theories, participating captaincy process, strategic management, business theory, adaptive performance, group cohesion, communication patterns and many more. Apart from this, if you want customized designs for your presentation, our design team is at your service. Our predesigned leader-member exchange theory presentation can be used for the topics like leadership skills and training, qualities of leadership, leadership in management, leadership strategies & practices, productive guidance etc. Click and download our leadership PowerPoint presentation templates and make your team efficient. Folks are enthralled by the explosion of colors in our Leadership Powerpoint Presentation Slides. It's iridescence increases interest. https://bit.ly/3x4FNNn
contingency theories & situational leadershipMuhammad Ali
The contingency approach to leadership proposes that leadership effectiveness depends on matching leadership style to situational factors. Several contingency theories were discussed, including Fiedler's contingency theory, path-goal theory, situational leadership theory, and the normative decision model. These theories all emphasize that the most effective leadership depends on situational variables like follower readiness, task structure, and decision quality/acceptance.
Fiedler's contingency theory states that a leader's style is fixed and cannot be trained, unlike other leadership theories discussed. The chapter covers various leadership theories including trait, behavioral, contingency, path-goal, and leader-member exchange. It examines factors like leadership styles, follower readiness, and situational favorableness that impact leadership effectiveness.
Pom unit-i, Principles of Management notes BBA I Semester OUBalasri Kamarapu
BBA notes, Osmania University, I sem, Principles of Management, PPT of Principles of Management, Osmania University BBA Notes, POM notes by NET qualified faculty
Chapter 5-Leadership and Motivation.pdfabdulfetah2
Leadership and motivation are important management functions. The chapter discusses various theories of leadership, including:
1. Trait theories which examine personality traits of leaders. However, no universal traits predict leadership in all situations.
2. Behavioral theories propose leadership behaviors can be taught. Studies identified styles like democratic, autocratic, employee-oriented, and production-oriented.
3. Contingency theories state effective leadership depends on situational factors. Fiedler's model matches leadership styles to situations. Hersey and Blanchard's model prescribes leadership styles based on follower readiness.
The document outlines key concepts in leadership theory, including:
- Early theories focused on identifying leadership traits or behaviors but had mixed results. Later behavioral theories identified two dimensions - task orientation and relationship orientation.
- Contingency theories propose that leadership effectiveness depends on matching leadership style to situational factors. Fiedler's model and situational leadership theory examine this.
- Contemporary views distinguish transactional from transformational leadership and discuss charismatic, visionary, and team leadership.
- Current issues include developing credibility, providing ethical leadership, empowering employees, and addressing cross-cultural differences in leadership.
Leadership theories: Advantages and LimitationsRashmi Pandey
Theories related to leadership. It will provide you an overview about different theories of leadership present in the world. You can choose and take a move forward in your life based in these theories. This is an important topic in Human resource management in management course.
The document discusses different theories of leadership. It defines leadership as the ability to influence others toward goals, and management as using authority to obtain compliance. Trait theories view leadership as innate traits, though no universal traits predict leadership. Behavioral theories propose leadership behaviors can be taught. The Ohio State and University of Michigan studies identified leadership behaviors as initiating structure/production orientation and consideration/employee orientation. Contingency theories state the most effective leadership depends on the situation, such as Fiedler's model relating leader style and situational favorability, and Hersey and Blanchard's situational leadership model linking leader behavior to follower readiness.
Wish to implement leadership strategies that influence, engage and encourage excellence performance in the organization? SlideTeam has come up with content ready leadership PowerPoint presentation slides to portray the management abilities of the workforce. These team management PPT templates include slides like leadership introduction, leadership vs. management, control styles and theories, participating captaincy process, strategic management, business theory, adaptive performance, group cohesion, communication patterns and many more. Apart from this, if you want customized designs for your presentation, our design team is at your service. Our predesigned leader-member exchange theory presentation can be used for the topics like leadership skills and training, qualities of leadership, leadership in management, leadership strategies & practices, productive guidance etc. Click and download our leadership PowerPoint presentation templates and make your team efficient. Folks are enthralled by the explosion of colors in our Leadership Powerpoint Presentation Slides. It's iridescence increases interest. https://bit.ly/3x4FNNn
This document discusses various theories of leadership. It begins by defining leadership and distinguishing it from management. It then categorizes leadership theories into four approaches: trait, behavioral, contingency, and recent approaches. Several leadership theories are explained in more detail, including Great Man Theory, Trait Theory, Behavioral Theories like the Ohio State Studies and Managerial Grid, Contingency Theories like Fiedler's LPC Theory and Situational Theory, and characteristics of charismatic leadership. The document provides an overview of the history of leadership thought and key aspects of different leadership theories.
Leadership is a process that involves influence over a group of people with shared goals. The trait approach studies characteristics of leaders. Early theories focused on innate qualities of great leaders but research now shows traits interact with situational demands. Key traits include intelligence, self-confidence, determination, integrity, and sociability. The Big Five model also links extraversion and conscientiousness to leadership. However, the trait approach is limited as it does not account for situational effects and fails to specify which traits are important in different contexts.
Oc 6440 competitive and collaborative strategieslindseygibsonphd
This document discusses competitive and collaborative organizational strategies. It describes integrated strategic change and merger/acquisition integration as competitive strategies that involve analyzing the environment, choosing and implementing a new strategy. Alliances and networks are collaborative strategies where organizations work together towards shared goals. The document outlines the application stages for each strategy, such as partner selection for alliances and identifying relevant members for networks. Environmental factors like dependence and uncertainty that influence strategic choices are also discussed.
The document discusses various theories and concepts related to leadership. It defines leadership as a process of social influence where a person enlists others to accomplish a common task. Leadership involves developing a vision to motivate people towards a goal. The document outlines different types of leaders, the differences between managers and leaders, and several theories of leadership including trait theory, behavioral theory, contingency theory, and situational theory. It also discusses studies on leadership conducted at Ohio State University and the University of Michigan.
The document discusses different leadership styles including charismatic, innovative, authoritative, laissez-faire, pacesetting, servant, situational, and transformational. It notes that the author identifies with a servant leadership style, putting followers' needs first, while their supervisor adapts their style to situations and helps less experienced employees develop. Effective leadership depends on the context but often involves empowering and developing team members through good communication and involvement in decision-making.
Leadership & change management, Lecture 2, by rahat kazmiRahat Kazmi
Rahat Kazmi is a successful training consultant in the UK who can prepare training materials and deliver training in any topic within Finance, Business, Management or even Systems' Training.
Hope you enjoy it!!
Please do leave your feedback. If you would like a copy of this in ppt, you can make a small donation of £1 by Paypal and it will be sent to you.
SM Lecture Eleven - Leadership and Strategic ChangeStratMgt Advisor
This document discusses strategic change management. It covers types of strategic change, analyzing context, forcefield analysis, leadership roles, styles of managing change, and levers for change. The key points are:
1) Types of strategic change range from adaptation to revolution depending on the extent of culture change required and urgency.
2) Contextual factors like resources, diversity, capability, and power influence the appropriate change approach.
3) Forcefield analysis identifies blockages and levers, while situational leadership means adjusting styles to contexts and stakeholder groups.
4) Managing turnaround requires speed, cost reduction, and revenue generation, while evolution uses empowerment and incremental transformation.
This chapter introduces the concept of leadership and how it differs from management. It defines leadership as an influence relationship among leaders and followers intended to create real change. Leadership involves people, influence, change, shared purpose, and personal responsibility. The biggest challenge for today's leaders is adapting to a changing world that demands a new leadership paradigm focused on empowerment, collaboration, diversity, and higher purpose over control and personal ambition. While management focuses on maintaining stability and efficiency, leadership is about creating vision, inspiring others, and driving change within a culture of integrity. Both management and leadership skills are generally needed for organizations to be effective.
This document discusses two frameworks for identifying personality traits: the Myers-Briggs Type Indicator (MBTI) and the Big Five Model.
The MBTI classifies personalities into 16 types based on preferences in four dichotomous scales: Extraversion/Introversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving. It is commonly used for career guidance and ensuring diverse capabilities in teams. However, it forces individuals into only one type.
The Big Five Model identifies the five basic dimensions of personality as Extroversion, Emotional Stability, Agreeableness, Conscientiousness, and Openness to Experience. These traits have been proven highly
A little history of leadership research v3Alan J Sears
This document provides a brief history of leadership research from the Great Man Theory to more modern theories. It covers:
1) Early trait theories which argued that great leaders are born with innate traits and qualities.
2) Studies in the 1940s-60s that found leadership style depends on the situation, such as the Ohio State and Michigan Studies.
3) Later theories emphasized that leadership is a process involving vision, inspiration, development of others, and taking action to achieve goals.
4) Modern research shows emotional intelligence and authentic relationships are also important for leadership.
A Presentation On Leadership: What is Leadership?Farhan Alvee
This Slide is all about what is Leadership. It was made for the MBA class presentation of the course 'Business Communication' at Daffodil International University.
This document defines leadership and discusses different leadership styles and theories. It describes task-oriented versus people-oriented leadership behaviors. Situational leadership theories like Hersey-Blanchard and path-goal theory link leadership style to situational factors. Transformational leadership promotes vision and change while transactional leadership focuses on tasks and rewards. Sources of leader power and leading organizational change are also covered.
This document discusses leadership traits, personality, attitudes, ethics, and moral development. It covers several theories on traits of effective leaders, the Big Five personality model, achievement motivation theory, and how attitudes can influence leadership styles. It also explores the three levels of moral development and approaches to ethical leadership, including considering stakeholders and justifying decisions in an ethical manner. The key aspects covered are traits and personality in leadership, theories on motivation and attitudes, and developing ethical leadership skills.
The document discusses several theories of leadership including:
1) Trait theories which examine personality characteristics and traits of leaders.
2) Situational theories which argue that effective leadership depends on characteristics of the leader, followers, and aspects of the situation.
3) Contingency theories which propose that the most effective leadership style depends on situational factors such as the task, the followers, and aspects of the organization.
The document discusses developing a 21st century leadership mindset. It defines leadership as influence and the process of guiding others toward shared goals while respecting their freedom. Old models of top-down management are shifting to more collaborative, results-oriented models where employees are empowered and organizations prioritize customers. Developing key leadership qualities like vision, risk-taking, and integrity are discussed. Leaders must also reinvent themselves and their organizations to adapt to changing times.
The document discusses performance appraisal and total reward systems. It defines performance appraisal as the systematic evaluation of employee performance to understand abilities for growth. It describes various performance appraisal methods like ranking, forced distribution, and checklists. It also discusses potential biases in performance appraisal like halo effect, leniency bias, and recentness effect. The document concludes by defining total rewards as all compensation and benefits perceived as valuable from employment, including pay, benefits, work-life programs, performance recognition, and career development opportunities.
While management and leadership must work together, they have distinct roles. A manager focuses on planning, organizing, coordinating, and ensuring things run smoothly through systems and structure. A leader inspires and motivates people by originating new ideas and challenging the status quo with a long-term vision through trust and innovation. Effective organizations require both management and leadership working in tandem.
This document discusses concepts related to total quality management and organizational change. It covers the concept of quality and TQM, the importance of organizational change, cultural change and how it is achieved, continuous improvement and learning, and principles of process redesign like reengineering. The document uses examples from Boeing and concludes with a case study of implementing quality standards at Pakistan International Airlines' engineering department through cultural change.
Organization change involves moving from the present state to a desired future state to increase efficiency. It is a process, not an event, and is necessary for companies to avoid becoming immobilized. There are various forces that can drive organizational change, both internal forces like changes in employee expectations or a crisis, and external forces like globalization, technology changes, or increased competition. Different models and approaches can be used to manage organizational change, such as total quality management (TQM) which takes a continuous improvement approach, or business process reengineering which aims for dramatic improvements through radical redesign. Key steps in the change process include recognizing the need for change, diagnosing problems, planning and implementing the change, and following up on the change.
This document discusses various theories of leadership. It begins by defining leadership and distinguishing it from management. It then categorizes leadership theories into four approaches: trait, behavioral, contingency, and recent approaches. Several leadership theories are explained in more detail, including Great Man Theory, Trait Theory, Behavioral Theories like the Ohio State Studies and Managerial Grid, Contingency Theories like Fiedler's LPC Theory and Situational Theory, and characteristics of charismatic leadership. The document provides an overview of the history of leadership thought and key aspects of different leadership theories.
Leadership is a process that involves influence over a group of people with shared goals. The trait approach studies characteristics of leaders. Early theories focused on innate qualities of great leaders but research now shows traits interact with situational demands. Key traits include intelligence, self-confidence, determination, integrity, and sociability. The Big Five model also links extraversion and conscientiousness to leadership. However, the trait approach is limited as it does not account for situational effects and fails to specify which traits are important in different contexts.
Oc 6440 competitive and collaborative strategieslindseygibsonphd
This document discusses competitive and collaborative organizational strategies. It describes integrated strategic change and merger/acquisition integration as competitive strategies that involve analyzing the environment, choosing and implementing a new strategy. Alliances and networks are collaborative strategies where organizations work together towards shared goals. The document outlines the application stages for each strategy, such as partner selection for alliances and identifying relevant members for networks. Environmental factors like dependence and uncertainty that influence strategic choices are also discussed.
The document discusses various theories and concepts related to leadership. It defines leadership as a process of social influence where a person enlists others to accomplish a common task. Leadership involves developing a vision to motivate people towards a goal. The document outlines different types of leaders, the differences between managers and leaders, and several theories of leadership including trait theory, behavioral theory, contingency theory, and situational theory. It also discusses studies on leadership conducted at Ohio State University and the University of Michigan.
The document discusses different leadership styles including charismatic, innovative, authoritative, laissez-faire, pacesetting, servant, situational, and transformational. It notes that the author identifies with a servant leadership style, putting followers' needs first, while their supervisor adapts their style to situations and helps less experienced employees develop. Effective leadership depends on the context but often involves empowering and developing team members through good communication and involvement in decision-making.
Leadership & change management, Lecture 2, by rahat kazmiRahat Kazmi
Rahat Kazmi is a successful training consultant in the UK who can prepare training materials and deliver training in any topic within Finance, Business, Management or even Systems' Training.
Hope you enjoy it!!
Please do leave your feedback. If you would like a copy of this in ppt, you can make a small donation of £1 by Paypal and it will be sent to you.
SM Lecture Eleven - Leadership and Strategic ChangeStratMgt Advisor
This document discusses strategic change management. It covers types of strategic change, analyzing context, forcefield analysis, leadership roles, styles of managing change, and levers for change. The key points are:
1) Types of strategic change range from adaptation to revolution depending on the extent of culture change required and urgency.
2) Contextual factors like resources, diversity, capability, and power influence the appropriate change approach.
3) Forcefield analysis identifies blockages and levers, while situational leadership means adjusting styles to contexts and stakeholder groups.
4) Managing turnaround requires speed, cost reduction, and revenue generation, while evolution uses empowerment and incremental transformation.
This chapter introduces the concept of leadership and how it differs from management. It defines leadership as an influence relationship among leaders and followers intended to create real change. Leadership involves people, influence, change, shared purpose, and personal responsibility. The biggest challenge for today's leaders is adapting to a changing world that demands a new leadership paradigm focused on empowerment, collaboration, diversity, and higher purpose over control and personal ambition. While management focuses on maintaining stability and efficiency, leadership is about creating vision, inspiring others, and driving change within a culture of integrity. Both management and leadership skills are generally needed for organizations to be effective.
This document discusses two frameworks for identifying personality traits: the Myers-Briggs Type Indicator (MBTI) and the Big Five Model.
The MBTI classifies personalities into 16 types based on preferences in four dichotomous scales: Extraversion/Introversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving. It is commonly used for career guidance and ensuring diverse capabilities in teams. However, it forces individuals into only one type.
The Big Five Model identifies the five basic dimensions of personality as Extroversion, Emotional Stability, Agreeableness, Conscientiousness, and Openness to Experience. These traits have been proven highly
A little history of leadership research v3Alan J Sears
This document provides a brief history of leadership research from the Great Man Theory to more modern theories. It covers:
1) Early trait theories which argued that great leaders are born with innate traits and qualities.
2) Studies in the 1940s-60s that found leadership style depends on the situation, such as the Ohio State and Michigan Studies.
3) Later theories emphasized that leadership is a process involving vision, inspiration, development of others, and taking action to achieve goals.
4) Modern research shows emotional intelligence and authentic relationships are also important for leadership.
A Presentation On Leadership: What is Leadership?Farhan Alvee
This Slide is all about what is Leadership. It was made for the MBA class presentation of the course 'Business Communication' at Daffodil International University.
This document defines leadership and discusses different leadership styles and theories. It describes task-oriented versus people-oriented leadership behaviors. Situational leadership theories like Hersey-Blanchard and path-goal theory link leadership style to situational factors. Transformational leadership promotes vision and change while transactional leadership focuses on tasks and rewards. Sources of leader power and leading organizational change are also covered.
This document discusses leadership traits, personality, attitudes, ethics, and moral development. It covers several theories on traits of effective leaders, the Big Five personality model, achievement motivation theory, and how attitudes can influence leadership styles. It also explores the three levels of moral development and approaches to ethical leadership, including considering stakeholders and justifying decisions in an ethical manner. The key aspects covered are traits and personality in leadership, theories on motivation and attitudes, and developing ethical leadership skills.
The document discusses several theories of leadership including:
1) Trait theories which examine personality characteristics and traits of leaders.
2) Situational theories which argue that effective leadership depends on characteristics of the leader, followers, and aspects of the situation.
3) Contingency theories which propose that the most effective leadership style depends on situational factors such as the task, the followers, and aspects of the organization.
The document discusses developing a 21st century leadership mindset. It defines leadership as influence and the process of guiding others toward shared goals while respecting their freedom. Old models of top-down management are shifting to more collaborative, results-oriented models where employees are empowered and organizations prioritize customers. Developing key leadership qualities like vision, risk-taking, and integrity are discussed. Leaders must also reinvent themselves and their organizations to adapt to changing times.
The document discusses performance appraisal and total reward systems. It defines performance appraisal as the systematic evaluation of employee performance to understand abilities for growth. It describes various performance appraisal methods like ranking, forced distribution, and checklists. It also discusses potential biases in performance appraisal like halo effect, leniency bias, and recentness effect. The document concludes by defining total rewards as all compensation and benefits perceived as valuable from employment, including pay, benefits, work-life programs, performance recognition, and career development opportunities.
While management and leadership must work together, they have distinct roles. A manager focuses on planning, organizing, coordinating, and ensuring things run smoothly through systems and structure. A leader inspires and motivates people by originating new ideas and challenging the status quo with a long-term vision through trust and innovation. Effective organizations require both management and leadership working in tandem.
This document discusses concepts related to total quality management and organizational change. It covers the concept of quality and TQM, the importance of organizational change, cultural change and how it is achieved, continuous improvement and learning, and principles of process redesign like reengineering. The document uses examples from Boeing and concludes with a case study of implementing quality standards at Pakistan International Airlines' engineering department through cultural change.
Organization change involves moving from the present state to a desired future state to increase efficiency. It is a process, not an event, and is necessary for companies to avoid becoming immobilized. There are various forces that can drive organizational change, both internal forces like changes in employee expectations or a crisis, and external forces like globalization, technology changes, or increased competition. Different models and approaches can be used to manage organizational change, such as total quality management (TQM) which takes a continuous improvement approach, or business process reengineering which aims for dramatic improvements through radical redesign. Key steps in the change process include recognizing the need for change, diagnosing problems, planning and implementing the change, and following up on the change.
This document provides an overview of Total Quality Management (TQM). It discusses the key principles of TQM including customer focus, employee involvement, a process-centered approach, and fact-based decision making. The document also outlines W. Edwards Deming's 14 points for TQM implementation. Total quality management aims to achieve customer satisfaction, improve processes and products, and promote continual organizational improvement. While time-consuming initially, TQM can reduce costs and increase profitability through better quality and productivity if an organization remains committed to systematic changes over the long term.
This document discusses change management and total quality management (TQM). It provides an overview of TQM, including that it is a broader concept than statistical process control that applies quality methods to the entire organization. The document outlines some key aspects of TQM like exceeding customer expectations, implementing across functions, and focusing on prevention over detection. It also discusses quality leaders like Deming, Juran, and Crosby and their approaches. Finally, it emphasizes the importance of meaningful measurements for quality that promote prevention.
This document discusses business process re-engineering (BPR). BPR is defined as fundamentally rethinking and radically redesigning business processes to achieve dramatic improvements in critical areas like cost, quality, and speed. It involves reinventing processes rather than automating existing ones. The goals of BPR include improving customer friendliness, effectiveness, and efficiency. BPR follows four steps: understanding the current process, inventing a new process, automation, and change management. It results in changes to work units, jobs, roles, and organizational structure. Critical success factors include top management commitment and a clear transformation vision, while failure can result from trying to fix rather than change processes.
Lean healthcare is a quality improvement philosophy that originated from Toyota's lean manufacturing principles. It aims to maximize value for patients through continuous improvement efforts. The key lean principles for healthcare include an attitude of continuous improvement using the PDSA cycle, creating value by improving outcomes while reducing costs and non-monetary burdens for all stakeholders, having a unity of purpose through clear organizational priorities, respecting frontline workers by empowering them to solve problems, using visual tools to track metrics, and establishing flexible standardized processes. Implementing lean requires transforming the organizational culture to prioritize frontline innovation and ongoing improvement.
vivek sharma business process reengineering presentationAkash Maurya
Business process reengineering (BPR) involves fundamentally rethinking and radically redesigning core business processes to achieve dramatic improvements in critical areas like quality, cost, and cycle time. It aims for order-of-magnitude or 10 times improvements, not just marginal gains. BPR focuses on business processes rather than organizational structures and seeks to start processes from scratch rather than improve existing ones incrementally. The goal is dramatic improvements through innovation rather than continuous refinement.
This document discusses organizational change and change management. It defines organizational change as movement away from the present state towards a desired future state to increase efficiency and effectiveness. Change can include altering structure, culture, technology or people. The document also discusses different perspectives on viewing organizations, forces for change including internal and external factors, models for managing change including Lewin's three-stage model, and techniques for analyzing change like force field analysis and assessing resistance to change.
This document provides an overview of Total Quality Management (TQM). It defines TQM as a continuous improvement approach focused on meeting customer needs. The document outlines Deming's 14 points of TQM and presents a basic TQM model. It also discusses TQM principles, reasons for companies to implement TQM, examples of successful companies, and compares TQM to Business Process Reengineering. The conclusion states that TQM implements a quality culture across an organization and provides benefits but also costs that must be considered.
Chapter 3 Total Quality Management [autosaved]UiTM
This document discusses Total Quality Management (TQM) and its key elements. TQM emphasizes continuous quality improvement and top management commitment. It defines quality management and outlines four areas of concentration: conform to specifications, do it right, do the right thing, and delight the customer. The document also discusses elements of quality management like customer value chain, cross functional work flow, internal customers and suppliers, supplier partnerships, and process variability. It provides details on the McKinsey 7S framework and potential "quality traps" organizations should avoid.
This document discusses re-engineering and provides details about Satish Patel's study of the topic for his Industrial Engineering course. It defines re-engineering as the radical redesign of business processes to achieve improvements in areas like cost, quality and speed. The document outlines the basic steps of re-engineering, why it is necessary due to factors like changing customer demands and technologies. It also discusses skills required, how to avoid failures and the four stages of change that organizations may experience when implementing re-engineering.
Here are potential obstacles of TQM implementation in the given local businesses:
Private commercial bank:
- Inability to change organizational culture due to hierarchy
- Isolated individuals and departments due to siloed operations
Health-care facility:
- Improper planning due to emergency nature of operations
- Ineffective measurement techniques due to complexity of care delivery
University academic department:
- Lack of management commitment due to focus on research
- Failure to continually improve due to resistance to change traditions
University non-academic department:
- Incompatible organizational structure due to bureaucracy
- Lack of continuous training due to budget constraints
Large grocery/department chain:
- Paying inadequate
This document discusses trends in change management adoption practices. It covers several topics:
1. Increased awareness of the need for change management and its value in transitions.
2. A focus on developing competencies through training and leadership development to support change.
3. Ensuring adequate resources, including establishing dedicated change management groups and underestimating resource needs.
4. Addressing issues of "change saturation" from taking on too much change simultaneously.
5. Integrating change management with project management practices given the increased focus on project-driven organizations.
6. Adopting structured methodologies, tools and language to support change management.
7. Managing a portfolio of changes across an
The document discusses several topics related to cost analysis and improvement. It defines cost reduction as initiatives to lower costs from the current to a desired lower level in a targeted way. It defines cost control as efforts to limit cost growth within accounts. It discusses life cycle costing (LCC) as assessing the total costs of owning a product over its lifetime, including installation, operation, maintenance, and decommissioning costs. LCC can help evaluate alternatives and make optimal design decisions.
This document discusses organizational change and learning. It begins by stating that change aligns an organization's people, resources and culture with a shift in direction, and is often initiated by critical events like globalization, new leadership, mergers or poor performance. The rest of the document outlines the process of organizational change, factors that drive change, types of change, how to overcome resistance to change, and keys to cultural change. It provides an 8-step framework for managing change that includes establishing urgency, building support, creating a vision, communicating, empowering action, achieving wins, sustaining change, and changing culture.
Total Quality Management (TQM) is a management philosophy focused on customer satisfaction through continuous improvement. It involves leadership commitment and participation from all employees to improve processes. TQM aims to meet customer needs by providing quality services at a competitive cost. Successful implementation of TQM requires a focus on continuous improvement, employee involvement, and strong leadership to drive cultural change.
This document discusses the concepts and principles of Total Quality Management (TQM). It defines TQM as a management approach that aims to continuously improve quality through customer satisfaction. The key concepts of TQM include continuous improvement, customer focus, operations improvement, and human resource development. The objectives of TQM are total customer satisfaction through addressing quality in all aspects of the organization. TQM consists of putting customers first, continuous improvement, aiming for zero defects, and training & development. Implementing TQM can lead to benefits like lower costs, satisfied customers, and well-defined cultural values. Examples of successful TQM implementations include Toyota and Tata Steel.
This document discusses continuous improvement in organizations. It states that continuous improvement refers to both incremental and breakthrough improvements that are embedded in how an organization functions. It involves making improvement part of daily work, seeking to eliminate problems at their source, and being driven by opportunities and inputs like employee ideas, research, customer feedback, and benchmarks. The document also discusses types of improvements, the importance of employee participation and development, challenges, the need for fast response, design quality, management by facts, developing internal and external partnerships, and creating quality statements like vision, mission, and policy statements.
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...Alexey Krivitsky
Is Agile dead? It depends on what you mean by 'Agile'. If you mean that the organizations are not getting the promised benefits because they were focusing too much on the team-level agile "ways of working" instead of systemic global improvements -- then we are in agreement. It is a misunderstanding of Agility that led us down a dead-end. At Org Topologies, we see bright sparks -- the signs of the 'second wave of Agile' as we call it. The emphasis is shifting towards both in-team and inter-team collaboration. Away from false dichotomies. Both: team autonomy and shared broad product ownership are required to sustain true result-oriented organizational agility. Org Topologies is a package offering a visual language plus thinking tools required to communicate org development direction and can be used to help design and then sustain org change aiming at higher organizational archetypes.
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Dr. Nazrul Islam
Healthy economic development requires properly managing the banking industry of any
country. Along with state-owned banks, private banks play a critical role in the country's economy.
Managers in all types of banks now confront the same challenge: how to get the utmost output from
their employees. Therefore, Performance appraisal appears to be inevitable since it set the
standard for comparing actual performance to established objectives and recommending practical
solutions that help the organization achieve sustainable growth. Therefore, the purpose of this
research is to determine the effect of performance appraisal on employee motivation and retention.
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2. Questions!!!
For you what is TQM? BPR? BSC?
ERP?
Who do you think that develop BPR?
Who develop BSC?
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
3. Types of change
There are mainly four ways to changes. These four ways are
defined in two dimensions – the extent of the change
and the speed with which the change is to be achieved.
• Transformation: entails changing an organization's
culture. It is a fundamental change that cannot be
handled within the existing organizational paradigm.
• Realignment: does not involve a fundamental reappraisal
of the central assumptions and beliefs.
• Incremental change: can take a long period of time, but
results in a fundamentally different organization once
completed.
• Big Bang: change is likely to be a forced, reactive
transformation using simultaneous initiatives on many
fronts, and often in a relatively short space of time.
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
4. Types …. Cont’d
• Change can be classified by the extent of the change required
and the speed with which the change is to be achieved:
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
5. Types …..Cont’d
• Stace and Dunphy (2002) distinguish a number of levels of
change on a continuum:
Level 1 – Fine tuning: Addressing and improving the fit
between strategy and the organizations people, processes
and structure, for example, policy and process changes;
continuous improvement teams. Refining, clarifying,
interpreting group norms and operating procedures.
Level 2 – Incremental adjustment: Relatively modest
changes around the organization in the light of external
drivers for change. Changes involving strategy, structure
and management process.
– Shifting the scale and scope of the operation; changing the
product or service mix; addressing production inefficiencies.
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
6. Types …..Cont’d
Level 3 – Modular transformation: Major restructuring
and realignment – focusing specific parts of the
organization rather than the organization in its
entirety. For example, a restructuring of the
marketing department around distribution channels
rather than product lines, or a decentralization of the
HR department into business units.
Level 4 – Corporate transformation: Fundamental shift
in organizational business strategy involving new
statement of vision, mission and/or values; major
restructuring that changes the power bases within
the organization; radical changes to structure,
systems and processes across the whole
organization; key appointments recruited from
outside the organization.Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
7. 4.1. Planned vs. unplanned change
• Planned changed: is an effort to move an
organization to a higher level.
• Occurs when deliberate decisions are made in an
organization.
• Occurs with successful implementation of a
Strategic Plan, plan for reorganization, or other
implementation of a change of this magnitude.
• Unplanned change: happens when pressures of
external factors are so overwhelming that resistance
to change is unavoidable. is a result of unforeseen
occurrences.
• Unplanned change might occur when significant
public relations problems occur, poor product
performance quickly results in loss of customers, or
other disruptive situations arise.Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
8. 4.1. Evolutionary and Revolutionary Change
4.1.1. Evolutionary Change
Is gradual, incremental, and narrowly
focused.
Is not dramatic or sudden but, rather, is
a constant attempt to improve, adapt,
and adjust strategy and structure
incrementally to accommodate to
changes taking place in the
environment.
Example: Total quality management
and organizational developmentAbdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
9. Total Quality Management
Is a philosophy that involves every one in an
organization in a continual effort to improve quality,
drive down cost and achieve customer satisfaction.
Commitment to quality throughout organization
• Principles of TQM
– Customer-oriented
– Leadership
– Strategic planning
– Employee responsibility
– Continuous improvement
– Cooperation
– Statistical methods
– Training and education
Strategic implications of
TQM
• Strong leadership
• Goals, vision, or mission
• Operational plans and
policies
• Mechanism for feedback
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
10. Steps to Successfully Implement TQM
Build organizational commitment to quality.
Focus on customers: TQM see customers as the
starting point. It requires to identify what customers
want, what the company actually provides to
customers, quality gap, and formulate a plan for
closing the quality gap.
Find ways to measure quality
Set goals and create incentives
Solicit input from employees: Quality circle
Identify defects and trace them to their sources
Design for ease of production
Break down barriers between functionsAbdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
11. TQM principles from the Japanese Kaizen
Technique
• Kaizen- defines the managements role in
continuously encouraging and implementing
small improvements in the individual &
organization.
• Break the complex process into sub-processes
and then improve the sub-processes.
• Continuous improvements in small increments
make the process more efficient ,controllable
and adaptable.
• Does not rely on more expense, or
sophisticated equipment and techniques.
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
12. Role of Employees in Quality Improvement
• Participative problem
solving
– employees involved in quality-
management
– every employee has
undergone extensive training
to provide quality service.
• Kaizen
– involves everyone in process
of continuous improvement
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
13. Quality Circles and QITs
• Quality circle: group
of workers and
supervisors from same
area who address
quality problems
• Process/Quality
improvement
teams (QITs): focus
attention on business
processes rather than
separate company
functions
Presentation
Implementation
Monitoring
Solution
Problem results
Problem
Analysis
Cause and
effect
Data collection
and analysis
Problem
Identification
List
alternatives
Consensus
Brainstorming
Training
Group
processes
Data collection
Problem
analysis
Organization
8-10 members
Same area
Supervisor/moderato
r
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
14. Quality Attributes in Services
• Principles of TQM apply
equally well to services and
manufacturing
• Timeliness
– how quickly a service is
provided?
• Benchmark
– “best” level of quality
achievement in one company
that other companies seek to
achieve
“quickest, friendliest, most
accurate service available.”
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
15. 4.1.2. Revolutionary Change
Is a rapid, dramatic, and broadly focused
change.
It involves a bold attempt to quickly find new
ways to be effective.
Is a radical shift in ways of doing things, new
goals, and new structure for the organization.
Example: Reengineering, restructuring, and
quantum innovation
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
16. 4.2. Business Process Reengineering
Is the fundamental rethinking and radical redesign of
business process to achieve dramatic improvements in
critical, contemporary measures of performance, such as
cost, quality, service, and speed.
Fundamental Rethinking: Why do we do what we do?
Why do we do it the way we do it?
Radical redesign: Throwing the existing system and starting
with a clean slate and redesign.
Dramatic improvement: It is about achieving quantum
performance growth.
Business process: An organized group of related activities
that together create value to customers.
Reengineering is not downsizing, not restructuring, not
automation, and not outsourcingAbdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
17. Why Reengineering?
Customers
- Demanding
- Sophistication
- Changing Needs
Competition
- Global
- Local
Change
- Technology
- customer preferences
Resistance
New developments
Fear of failure Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
18. Aspects TQM BPR
Level of change Incremental Dramatic and Radical
Starting points Existing process Clean slate
Frequency of
change
Continuous One-time
Time required Long Short
Risk Moderate High
Participation Bottom-up Top-down
Typical scope Narrow, within
functions
Broad, cross
functional
TQM vs. BPR
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
19. Who need BPR?
Companies that find themselves in deep trouble.
E.g. costs are higher than business sales and
competitors;…..
Organizations that are not yet in trouble, but
whose management has the foresight to see trouble
coming.
Organizations in peak condition. They have no
discernible difficulty, either now or in the horizon,
but their management is ambitious and aggressive.
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
20. 4.2.1. Stages to Reengineering
Stage One: Preparation For Change/Planning
Stages/
Stage Two: Understanding the Current Business
Process (As-Is)
Stage Three: Redesigning the Business Process
Phase Four: Successful Implementation and
Building Process Centered Organization
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
21. Preparation For Change/Planning Stages/
Reengineering in this phase requires the following:
Assessing the preconditions for change: There must be
real pain, either current or anticipated.
Leadership commitment: Strong, committed, executive
leadership is the absolute since essential condition for
reengineering.
Identifying the business process: The major criterion of
choosing this process are: Dysfunctional-processes,
Important processes, and Feasibility.
Forming organizational structure: include: Design team,
Team leader or facilitator, Subject matter experts, Steering
team, Process owner.
Preparing TOR (terms of reference): specify the objective
and methodology of the reengineering, and Have concrete
action plan indicating what to do, when, how and by whom.
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
22. Understanding the Current Business Process (As-Is)
The goal is to get a high level view of the existing
process in order to produce superior business process
from a clean sheet of paper.
In this stage, the reengineering team should be able to:
Understand the customers’ need with the processes
output.
Show where the process begins and ends.
Describe the specific inputs and outcomes of the
process.
Map the current process-gives a picture of how work
flows through the organization.
Show sub-process (if there is): when a process is too
large or complex to compute, sub-process is needed.
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
23. Redesigning the Business Process
Establish the desired outcomes:
Identify the key customers and/or stakeholders:
Choose a way of learning about
customers/stakeholders’ needs and expectations.
Interview or survey customers/stakeholders to
determine desired outcomes.
Compare and analyzed data from
customers/stakeholders, synthesizing desired
outcomes.
Decide whether you are ready to move on to
the next design step.
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
24. Redesigning......Cont’d
Setting stretched objectives: Reach far beyond what
process currently produces.
Review customers/stakeholders needs and expectation.
Identify the needs and expectations that form the
foundations of stretch objectives.
Brainstorm possible stretched objectives:
Decide whether you are ready to move on to the next
design step
Breaking old assumptions
Design from clean sheet: The purpose of designing
the new process from a clean sheet is to help the team
come up with ideas that lead to a dramatically
improved process. Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
25. Successful Implementation and Building Process
Centered Organization
The business system diamond will be realized.
Business process
Job and structure values and belief
Management and measurement systemsAbdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
26. Successful Implementation.....Cont’d
Effective implementation of the newly redesigned
process requires the following:
Prepare implementation plan: spells out the work
that needs to be done with time frames,
milestones, training, workforce issues…..
Pilot testing:
Evaluate the soundness of the proposed process
Identify and correct problems with the new process
Refine performance measures and generate support
Adjust goals and develop improvement plan
Implement and monitor the progress
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
28. 4.3.1. Balanced scorecard (BSC)
• Traditionally, performance management systems were uni-
dimensional – focused entirely on financial measures such
as: return on capital, economic value added, earnings per
share and price/earnings ratio etc.
• They are insufficient in modern organizations where it is
recognized that relationships with employees, customers,
suppliers and other stakeholders are crucial aspects of how
the organization is performing.
• They cannot evaluate factors such as; Innovation,
Employee engagement, Employee relations,
Levels of customer satisfaction and employee satisfaction.
• They are lagging indicators because they reflect past
results.
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
29. • Balanced: The task of developing a comprehensive
strategy demands systematic consideration and integration
of various perspectives. We have to balance between
Financial versus Non-financial measures
Tangible versus Intangible assets
Long-term versus Short-term Goals
Internal versus External Perspective
Lagging & leading indicators
• Scorecards : Scorecards record performance related to a
set of Key Performance Indicators (KPIs). In effect, they
are report cards on the organization’s performance. For
example, they can show sales per square meter in a
store, comparing actual with targets and analyzing
trends.
4.3.1. Balanced scorecard (BSC)
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
30. • Introduced by Robert Kaplan & David Norton
(1992) is a conceptual framework for translating
the strategic plan into a set of performance
indicators distributed among four perspectives:
Financial, Customer, Internal business process, Learning
and growth
• BSC is a performance management system that
can be used in any size organization to:
– Align vision and mission with customer
requirements and day to day work,
– Manage strategy,
– Monitor operational efficiency,
– Build organization capacity, and
– Communicate progress to all employees.
4.3.1. Balanced scorecard (BSC)
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
31. MISSION
VISION
STRATEGY
Learning
and
Growth
FINANCIAL
Internal
Business
Processes
To succeed financially,
how should we appear
to our shareholders?
To satisfy our share
holders and
customers, what
business processes
must we excel at?
Do we continue to
improve and create
value?
To achieve our vision,
how should we appear
to our customers?
Customer
BSC Strategic Perspectives
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
32. Four Perspectives
1. Financial: The strategy for growth, profitability, and
risk viewed from the perspective of the shareholder.
2. Customer: The strategy for creating value and
differentiation from the perspective of the customer.
Enables companies to align their core customer
outcomes such as loyalty, retention, acquisition, and
profitability- to targeted customers and market
segment
3. Internal Processes: The values added to customers,
such as delivery, production, distribution, etc. The
strategic priorities for various business processes,
which create customer and shareholder satisfaction.
4. Learning & Growth: The people, systems, and
organization that enable processes. The priorities to
create a climate that supports organizational change,
innovation, and growthAbdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
33. Connecting the Four Perspectives
• A strategy map provides a visual representation of the linkages
in the four perspectives of the BSC.
Financial Perspective Return on Investment
Customer
Perspective
Customer Loyalty
On-Time Delivery
Internal Perspective
Learning & Growth
Perspective
Process Quality Cycle Time
Employees’ Process Improvement Skills
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
34. 4.3.2. Enterprise resource planning (ERP)
• ERP: attempts to integrate all data and processes of an
organization into a unified system using multiple
components of computer software and hardware to
achieve the integration.
• A key ingredient of most ERP systems is the use of a unified
database to store data for the various system modules.
• Some organizations choose to only implement portions of
an ERP system and develop an external interface to other.
• This is very common in the retail sector, where even a mid-
sized retailer will have a discrete Point-of-Sale (POS)
product and financials application.
• ERPs are cross-functional and enterprise wide. All
functional departments that are involved in operations or
production are integrated in one system.Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
35. Ideally, ERP delivers a single database that contains all
data for the software modules, which would
include:
Manufacturing: Engineering, Bills of Material,
Scheduling, Capacity, Workflow Management,
Quality Control, Cost Management, Manufacturing
Process, Manufacturing Projects, Manufacturing
Flow.
Supply Chain Management: Inventory, Order Entry,
Purchasing, Product Configurator, Supply Chain
Planning, Supplier Scheduling, Inspection of goods,
Claim Processing, Commission Calculation.
Data Warehouse: and various Self-Service
interfaces for Customers, Suppliers, and Employees.
4.3.2. Enterprise resource planning (ERP)
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
36. Advantages
• People in different departments all see the same
information and can update it.
• Computer security is included within an ERP system to
protect against both outsider and insider crime.
• ERP systems tie together varied processes using data
from across the company.
• It standardized and reduced the number of software
specialties previously required.
• ERP systems allow companies to replace multiple
complex computer applications with a single integrated
system.
• Eliminate the need for external interfaces previously
required between systems and provide additional
benefits that range from standardization and lower
maintenance to make reporting capabilities easier.Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
37. Disadvantages
Cost
Implementing ERP is very expensive.
ERP vendors can charge a license renewal fee annually.
Consultants may need to be used for installation or to
maintain.
Employees may need to be trained, which takes time and
cost.
Expertise
Success of ERP depends on the skill level, experience and
training of the work force.
Enterprises view cutting training funds as a way to cut costs.
This means their ERP system is often operated by personnel
with inadequate education in ERP and the ERP vendor package
being used.
New employees must be trained before they can properly start
working because of the ERP system
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University
38. Disadvantages
• Flexibility
– ERP’s can be very rigid and may not fit the business
flow of the company trying to use it.
– Company’s may need to customize their ERP package
which isn’t allowed by most ERP vendors.
• Change
– Employees may be needed to change the way they
work to become more efficient. They may feel
resistant to change which can be a negative.
• Bugs!
Abdella K., Department of
Entrepreneurship & Bus. Mgt, Kotebe
Metroplitan University