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LECTURER : MEJ (B) MUA’AZAM BIN MOHAMAD
SGDU 5024 LEADERSHIP IN
EDUCATION
(GROUPA)
Basic Approaches
to Leadership
Introduction to
Theories of
Leadership
What Is Leadership?Leadership
The ability to influence a
group toward the
achievement of goals
Management
Use of authority inherent in
designated formal rank to
obtain compliance from
organizational members
4
MANAGEMENT VS. LEADERSHIP
• Practices/Behaviors
• Commitment
• Do the right thing
• Change
• Long-term
• Ends
• Architects
• Inspiring/motivating
• Position
• Compliance
• Do things right
• Status quo
• Short-term
• Means
• Builders
• Problem solving
Categories of leadership theories
5
1. Trait approach: Involves
discerning how to be a leader by
examining the characteristics and
methods of recognized leaders.
2. Behavioral approach: Attempts to
determine the types of leadership
behaviors that lead to successful
task performance and employee
satisfaction.
Categories of leadership theories
6
3. Contingency approach: Holds that there
is no universal approach to leadership.
Rather, effective leadership behavior
depends on situational factors (i.e. who is
leading, who is led, and what is the
situation) that may change over time
4. Recent Approaches: to understand
leadership put aside all the complex and
sophisticated explanations about
leadership behavior and attempted to
examine leadership from the point of view
of ordinary and simple people (Robbins,
1998).
Overview of Theories
 Great Man Theory
 Trait Theory
 Behavioural Theories
-Ohio state Studies and Michigan Studies
-Managerial Grid
 Contingency Theory :
- Fiedler’s Least Preferred Co-worker (LPC) Theory
-Cognitive Resource Theory
 Situational Theory :
-Hersey and Blanchard’s Situational Theory
-House’s Path Goal Theory
-Leader Participation Model
8
History of Leadership Thought
 Trait Theories ( -1940s)
 Behavioral Theories (1940s-1960s)
 Contingency/Situational Approaches (1960s- )
 Contemporary
 Transformational Leadership
05
TRAIT BEHAVIOURAL CONTINGENCY TRANSFORMATIONAL
TRAITS SKILLS FOLLOWERS CONTEXT ETHICAL
1930s 1940/50s 1960/70s 1980s
STYLES/TYPES OF LEADERS
TRANSITION IN LEADERSHIP
THEORIES
Great Man Theory
 Leaders are born, not made.
 This approach emphasized that a person is born
with or without the necessary traits of leaderships.
Early explanations of leadership studied the
“traits” of great leaders
 “Great man” theories (Gandhi, Lincoln, Napoleon)
 Belief that people were born with these traits and
only the great people possessed them
Great Man Theory
 Great Man approach actually emphasis
“charismatic” leadership. charisma being the
Greek word for gift.
 No matter what group such a natural leader finds
himself in, he will always be recognized for what
he is.
 According to the great man theory of leadership,
leadership calls for certain qualities like
commanding personality, charm, courage ,
intelligence, persuasiveness and aggressiveness.
Trait Theories
Leadership Traits
• Extraversion
• Conscientiousness
• Openness
• Emotional Intelligence
(Qualified)
Traits Theories of
Leadership
Theories that consider
personality, social, physical,
or intellectual traits to
differentiate leaders from
nonleaders
Trait Theories
Limitations
• No universal traits found that predict leadership
in all situations
• Unclear evidence of the cause and effect of
relationship of leadership and traits
• Better predictor of the appearance of leadership
than distinguishing effective and ineffective
leaders
Trait Approach
 Traits (examples)
 Extraversion
 Conscientiousness
 Openness
 Assumption: Leaders are born
 Goal: Select leaders
 Problems
 Traits do not generalize across situations
 Better at predicting leader emergence than leader
effectiveness
Behavioral Theories
Behavioral Theory
Leadership behaviors can be taught.
vs.
Trait Theory
Leaders are born, not made.
Behavioral Theories of Leadership
Theories proposing that specific behaviors differentiate
leaders from nonleaders
Behavioral Approach
 Ohio State Studies/University of Michigan
 Initiating Structure/Production Orientation
 Consideration/Employee Orientation
 Assumption: Leaders can be trained
 Goal: Develop leaders
 Problem: Effective behaviors do not generalize across
situations.
Ohio State Studies
Initiating Structure
The extent to which a leader is likely
to define and structure his or her
role and those of subordinates in the
search for goal attainment
Consideration
The extent to which a leader is likely to have job
relationships characterized by mutual trust, respect for
subordinate’s ideas, and regard for his/her feelings
University of Michigan Studies
Employee-oriented Leader
Emphasizing interpersonal relations; taking a personal
interest in the needs of employees and accepting
individual differences among members
Production-oriented Leader
One who emphasizes technical or task aspects of the
job
The Managerial Grid (Blake and Mouton)
Contingency Theories
 All Consider the Situation
 Fiedler Contingency Model
 Cognitive Resource Theory
 Hersey and Blanchard’s Situational Leadership Model
 Path Goal Theory
 Assumptions underlying the different models:
 Fiedler: Leader’s style is fixed.
 Other’s: Leader’s style can and should be changed.
Fiedler Model
 Leader: Style Is Fixed (Task-oriented vs. Relationship-
oriented)
 Considers Situational Favorableness for Leader
 Leader-member relations
 Task structure
 Position power
 Key Assumption
– Leader must fit situation; options to accomplish this:
– Select leader to fit situation
– Change situation to fit leader
Fiedler Model: The Leader
Least Preferred Co-Worker (LPC)
Questionnaire
The way in which a leader will evaluate
a co-worker who is not liked will
indicate whether the leader is task- or
relationship-oriented.
Assumption: Leader’s style is fixed and can be
measured by the least preferred co-worker (LPC)
questionnaire.
Cognitive Resource Theory
Research Support
• Less intelligent individuals perform better in leadership roles
under high stress than do more intelligent individuals.
• Less experienced people perform better in leadership roles
under low stress than do more experienced people.
Cognitive Resource Theory
A theory of leadership that states that the level of stress
in a situation is what impacts whether a leader’s
intelligence or experience will be more effective.
Contingency Approach: Hersey and Blanchard Situational
Model
 Considers Leader Behaviors (Task and Relationship)
 Assumes leaders can change their behaviors
 Considers Followers as the Situation
 Follower task maturity (ability and experience)
 Follower psychological maturity (willingness to take
responsibility)
Assumptions
– Leaders can and should change their style to fit their
followers’ degree of readiness (willingness and ability)
– Therefore, it is possible to train leaders to better fit their
style to their followers.
Hersey and Blanchard’s Situational Leadership Theory
Situational Leadership Theory (SLT)
A contingency theory that focuses on followers’
readiness; the more “ready” the followers (the more
willing and able) the less the need for leader support and
supervision.
LOW Amount of Follower Readiness HIGH
Amount of Leader
Support &
Supervision RequiredHIGH LOW
Leadership Styles and Follower Readiness
(Hersey and Blanchard)
WillingUnwilling
Able
Unable Directive
High Task
and
Relationship
Orientations
Supportive
Participative Monitoring
Follower
Readiness
Leadership
Styles
Leader-Member Exchange Theory
Leader-Member Exchange (LMX) Theory
• Leaders select certain followers to be “in” (favorites)
based on competence and/or compatibility and similarity
to leader
• “Exchanges” with these “in” followers will be higher
quality than with those who are “out”
• Result: “In” subordinates will have higher performance
ratings, less turnover, and greater job satisfaction.
Path-Goal Theory
Premise
• Leader must help followers attain
goals and reduce roadblocks to
success
• Leaders must change behaviors
to fit the situation (environmental
contingencies and subordinate
contingencies)
Leader-Participation Model
Premise
• Rule-based decision tree to guide leaders about when
and when not to include subordinate participation in
decision making
• Considers 12 contingency variables to consider
whether or not to include subordinates in decision making
Contemporary
Issues in
Leadership
Framing: Using Words to Shape Meaning and
Inspire Others
Leaders use framing
(selectively including
or excluding facts) to
influence how others
see and interpret
reality.
Framing
A way to use language to
manage meaning
Inspirational Approaches to
Leadership
Charismatic leaders:
1. Have a vision.
2. Are willing to take personal risks to achieve the
vision.
3. Are sensitive to follower needs.
4. Exhibit behaviors that are out of the ordinary.
Charismatic Leadership Theory
Followers make attributions of heroic or extraordinary
leadership abilities when they observe certain behaviors.
Key Characteristics of Charismatic Leaders
1. Vision and articulation. Has a vision—expressed as an
idealized goal—that proposes a future better than the status quo;
and is able to clarify the importance of the vision in terms that are
understandable to others
2. Personal risk. Willing to take on high personal risk, incur high
costs and engage in self-sacrifice to achieve the vision
3. Environmental sensitivity. Able to make realistic
assessments of the environmental constraints and resources
needed to bring about change
4. Sensitivity to follower needs. Perceptive of others’ abilities
and responsive to their needs and feelings
5. Unconventional behavior. Engages in behaviors that are
perceived as novel and counter to norms
Beyond Charismatic Leadership
 Level 5 Leaders
 Possess a fifth dimension—a paradoxical blend of
personal humility and professional will—in addition to
the four basic leadership qualities of individual
capability, team skills, managerial competence, and the
ability to stimulate others to high performance
 Channel their ego needs away from themselves and into
the goal of building a great company
Transactional and Transformational Leadership
• Contingent Reward
• Management by
Exception (active)
• Management by
Exception (passive)
• Laissez-Faire
• Idealized Influence
• Inspirational Motivation
• Intellectual Stimulation
• Individual Consideration
Transactional Leaders
Leaders who guide or motivate
their followers in the direction of
established goals by clarifying role
and task requirements
Transformational Leaders
Leaders who provide the four “I’s”
(individualized consideration,
inspirational motivation, idealized
influence, and intellectual
stimulation)
Characteristics of Transactional
Leaders
Contingent Reward: Contracts exchange of rewards for
effort, promises rewards for good performance,
recognizes accomplishments
Management by Exception (active): Watches and
searches for deviations from rules and standards, takes
corrective action
Management by Exception (passive): Intervenes only
if standards are not met
Laissez-Faire: Abdicates responsibilities, avoids making
decisions
Full Range of Leadership Model
Characteristics of Transformational Leaders
Idealized Influence: Provides vision and sense of
mission, instills pride, gains respect and trust
Inspiration: Communicates high expectations, uses
symbols to focus efforts, expresses important purposes in
simple ways
Intellectual Stimulation: Promotes intelligence,
rationality, and careful problem solving
Individualized Consideration: Gives personal attention,
treats each employee individually, coaches, advises
Authentic Leaders and Ethical
Behavior
 Authentic leaders know who they are, what they
believe in and value, and act on those values openly
and candidly.
 Followers see them as ethical.
 Ethical leaders use ethical means to get followers to
achieve their goals, and the goals themselves are
ethical.
Actions
• Work to positively change the
attitudes and behaviors of
employees
• Engage in socially constructive
behaviors
• Do not abuse power or use
improper means to attain goals
Ethical Leadership
Trust: The Foundation of
LeadershipTrust
A positive expectation that
another will not—through
words, actions, or
decisions—act
opportunistically
Trust is a history-dependent
process (familiarity) based
on relevant but limited
samples of experience (risk)
Dimensions of Trust Integrity
 Honesty and truthfulness
 Competence
 An individual’s technical
and interpersonal
knowledge and skills
 Consistency
 An individual’s reliability,
predictability, and good
judgment in handling
situations
 Loyalty
 The willingness to protect
and save face for another
person
 Openness
 Reliance on the person to
give you the full truth
Three Types of TrustDeterrence-based Trust
Trust based on fear of reprisal if the trust is violated
Identification-based Trust
Trust based on a mutual understanding of one another’s
intentions and appreciation of the other’s wants and
desires
Knowledge-based Trust
Trust based on behavioral predictability that comes from
a history of interaction
Basic Principles of Trust
 Mistrust drives out trust.
 Trust begets trust.
 Growth often masks mistrust.
 Decline or downsizing tests the highest levels of trust.
 Trust increases cohesion.
 Mistrusting groups self-destruct.
 Mistrust generally reduces productivity.
Contemporary Leadership Roles: Providing Team
Leadership
Team Leadership Roles
• Act as liaisons with external
constituencies
• Serve as troubleshooters
• Managing conflict
• Coaching to improve team
member performance
Contemporary Leadership Roles: Mentoring
Mentoring Activities
• Present ideas clearly
• Listen well
• Empathize
• Share experiences
• Act as role model
• Share contacts
• Provide political
guidance
Mentor
A senior employee who
sponsors and supports
a less-experienced
employee (a protégé)
Contemporary Leadership Roles: Self-Leadership
Creating Self-Leaders
• Model self-leadership
• Encourage employees to
create self-set goals
• Encourage the use of self-
rewards
• Create positive thought
patterns
• Create a climate of self-
leadership
• Encourage self-criticism
Self-Leadership
A set of processes
through which
individuals control their
own behavior.
Online Leadership
 Leadership at a Distance: Building Trust
 The lack of face-to-face contact in electronic communications
removes the nonverbal cues that support verbal interactions.
 There is no supporting context to assist the receiver with
interpretation of an electronic communication.
 The structure and tone of electronic messages can strongly
affect the response of receivers.
 An individual’s verbal and written communications may not
follow the same style.
 Writing skills will likely become an extension of interpersonal
skills
Challenges to the Leadership Construct
Qualities Attributed to Leaders
• Leaders are intelligent, outgoing, have strong verbal skills,
are aggressive, understanding, and industrious.
• Effective leaders are perceived as consistent and
unwavering in their decisions.
• Effective leaders project the appearance of being a leader.
Attribution Theory of Leadership
The idea that leadership is merely an attribution that
people make about other individuals
Finding and Creating Effective
Leaders
 Selection
 Review specific requirements for the job
 Use tests that identify personal traits associated with
leadership, measure self-monitoring, and assess emotional
intelligence
 Conduct personal interviews to determine candidate’s fit with
the job
 Training
 Recognize that all people are not equally trainable
 Teach skills that are necessary for employees to become
effective leaders
 Provide behavioral training to increase the development
potential of nascent charismatic employees

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Basic approaches to leadership mz 03

  • 1. LECTURER : MEJ (B) MUA’AZAM BIN MOHAMAD SGDU 5024 LEADERSHIP IN EDUCATION (GROUPA)
  • 4. What Is Leadership?Leadership The ability to influence a group toward the achievement of goals Management Use of authority inherent in designated formal rank to obtain compliance from organizational members
  • 5. 4 MANAGEMENT VS. LEADERSHIP • Practices/Behaviors • Commitment • Do the right thing • Change • Long-term • Ends • Architects • Inspiring/motivating • Position • Compliance • Do things right • Status quo • Short-term • Means • Builders • Problem solving
  • 6. Categories of leadership theories 5 1. Trait approach: Involves discerning how to be a leader by examining the characteristics and methods of recognized leaders. 2. Behavioral approach: Attempts to determine the types of leadership behaviors that lead to successful task performance and employee satisfaction.
  • 7. Categories of leadership theories 6 3. Contingency approach: Holds that there is no universal approach to leadership. Rather, effective leadership behavior depends on situational factors (i.e. who is leading, who is led, and what is the situation) that may change over time 4. Recent Approaches: to understand leadership put aside all the complex and sophisticated explanations about leadership behavior and attempted to examine leadership from the point of view of ordinary and simple people (Robbins, 1998).
  • 8. Overview of Theories  Great Man Theory  Trait Theory  Behavioural Theories -Ohio state Studies and Michigan Studies -Managerial Grid  Contingency Theory : - Fiedler’s Least Preferred Co-worker (LPC) Theory -Cognitive Resource Theory  Situational Theory : -Hersey and Blanchard’s Situational Theory -House’s Path Goal Theory -Leader Participation Model
  • 9. 8 History of Leadership Thought  Trait Theories ( -1940s)  Behavioral Theories (1940s-1960s)  Contingency/Situational Approaches (1960s- )  Contemporary  Transformational Leadership
  • 10. 05 TRAIT BEHAVIOURAL CONTINGENCY TRANSFORMATIONAL TRAITS SKILLS FOLLOWERS CONTEXT ETHICAL 1930s 1940/50s 1960/70s 1980s STYLES/TYPES OF LEADERS TRANSITION IN LEADERSHIP THEORIES
  • 11. Great Man Theory  Leaders are born, not made.  This approach emphasized that a person is born with or without the necessary traits of leaderships. Early explanations of leadership studied the “traits” of great leaders  “Great man” theories (Gandhi, Lincoln, Napoleon)  Belief that people were born with these traits and only the great people possessed them
  • 12. Great Man Theory  Great Man approach actually emphasis “charismatic” leadership. charisma being the Greek word for gift.  No matter what group such a natural leader finds himself in, he will always be recognized for what he is.  According to the great man theory of leadership, leadership calls for certain qualities like commanding personality, charm, courage , intelligence, persuasiveness and aggressiveness.
  • 13. Trait Theories Leadership Traits • Extraversion • Conscientiousness • Openness • Emotional Intelligence (Qualified) Traits Theories of Leadership Theories that consider personality, social, physical, or intellectual traits to differentiate leaders from nonleaders
  • 14. Trait Theories Limitations • No universal traits found that predict leadership in all situations • Unclear evidence of the cause and effect of relationship of leadership and traits • Better predictor of the appearance of leadership than distinguishing effective and ineffective leaders
  • 15. Trait Approach  Traits (examples)  Extraversion  Conscientiousness  Openness  Assumption: Leaders are born  Goal: Select leaders  Problems  Traits do not generalize across situations  Better at predicting leader emergence than leader effectiveness
  • 16. Behavioral Theories Behavioral Theory Leadership behaviors can be taught. vs. Trait Theory Leaders are born, not made. Behavioral Theories of Leadership Theories proposing that specific behaviors differentiate leaders from nonleaders
  • 17. Behavioral Approach  Ohio State Studies/University of Michigan  Initiating Structure/Production Orientation  Consideration/Employee Orientation  Assumption: Leaders can be trained  Goal: Develop leaders  Problem: Effective behaviors do not generalize across situations.
  • 18. Ohio State Studies Initiating Structure The extent to which a leader is likely to define and structure his or her role and those of subordinates in the search for goal attainment Consideration The extent to which a leader is likely to have job relationships characterized by mutual trust, respect for subordinate’s ideas, and regard for his/her feelings
  • 19. University of Michigan Studies Employee-oriented Leader Emphasizing interpersonal relations; taking a personal interest in the needs of employees and accepting individual differences among members Production-oriented Leader One who emphasizes technical or task aspects of the job
  • 20. The Managerial Grid (Blake and Mouton)
  • 21. Contingency Theories  All Consider the Situation  Fiedler Contingency Model  Cognitive Resource Theory  Hersey and Blanchard’s Situational Leadership Model  Path Goal Theory  Assumptions underlying the different models:  Fiedler: Leader’s style is fixed.  Other’s: Leader’s style can and should be changed.
  • 22. Fiedler Model  Leader: Style Is Fixed (Task-oriented vs. Relationship- oriented)  Considers Situational Favorableness for Leader  Leader-member relations  Task structure  Position power  Key Assumption – Leader must fit situation; options to accomplish this: – Select leader to fit situation – Change situation to fit leader
  • 23. Fiedler Model: The Leader Least Preferred Co-Worker (LPC) Questionnaire The way in which a leader will evaluate a co-worker who is not liked will indicate whether the leader is task- or relationship-oriented. Assumption: Leader’s style is fixed and can be measured by the least preferred co-worker (LPC) questionnaire.
  • 24. Cognitive Resource Theory Research Support • Less intelligent individuals perform better in leadership roles under high stress than do more intelligent individuals. • Less experienced people perform better in leadership roles under low stress than do more experienced people. Cognitive Resource Theory A theory of leadership that states that the level of stress in a situation is what impacts whether a leader’s intelligence or experience will be more effective.
  • 25. Contingency Approach: Hersey and Blanchard Situational Model  Considers Leader Behaviors (Task and Relationship)  Assumes leaders can change their behaviors  Considers Followers as the Situation  Follower task maturity (ability and experience)  Follower psychological maturity (willingness to take responsibility) Assumptions – Leaders can and should change their style to fit their followers’ degree of readiness (willingness and ability) – Therefore, it is possible to train leaders to better fit their style to their followers.
  • 26. Hersey and Blanchard’s Situational Leadership Theory Situational Leadership Theory (SLT) A contingency theory that focuses on followers’ readiness; the more “ready” the followers (the more willing and able) the less the need for leader support and supervision. LOW Amount of Follower Readiness HIGH Amount of Leader Support & Supervision RequiredHIGH LOW
  • 27. Leadership Styles and Follower Readiness (Hersey and Blanchard) WillingUnwilling Able Unable Directive High Task and Relationship Orientations Supportive Participative Monitoring Follower Readiness Leadership Styles
  • 28. Leader-Member Exchange Theory Leader-Member Exchange (LMX) Theory • Leaders select certain followers to be “in” (favorites) based on competence and/or compatibility and similarity to leader • “Exchanges” with these “in” followers will be higher quality than with those who are “out” • Result: “In” subordinates will have higher performance ratings, less turnover, and greater job satisfaction.
  • 29. Path-Goal Theory Premise • Leader must help followers attain goals and reduce roadblocks to success • Leaders must change behaviors to fit the situation (environmental contingencies and subordinate contingencies)
  • 30. Leader-Participation Model Premise • Rule-based decision tree to guide leaders about when and when not to include subordinate participation in decision making • Considers 12 contingency variables to consider whether or not to include subordinates in decision making
  • 32. Framing: Using Words to Shape Meaning and Inspire Others Leaders use framing (selectively including or excluding facts) to influence how others see and interpret reality. Framing A way to use language to manage meaning
  • 33. Inspirational Approaches to Leadership Charismatic leaders: 1. Have a vision. 2. Are willing to take personal risks to achieve the vision. 3. Are sensitive to follower needs. 4. Exhibit behaviors that are out of the ordinary. Charismatic Leadership Theory Followers make attributions of heroic or extraordinary leadership abilities when they observe certain behaviors.
  • 34. Key Characteristics of Charismatic Leaders 1. Vision and articulation. Has a vision—expressed as an idealized goal—that proposes a future better than the status quo; and is able to clarify the importance of the vision in terms that are understandable to others 2. Personal risk. Willing to take on high personal risk, incur high costs and engage in self-sacrifice to achieve the vision 3. Environmental sensitivity. Able to make realistic assessments of the environmental constraints and resources needed to bring about change 4. Sensitivity to follower needs. Perceptive of others’ abilities and responsive to their needs and feelings 5. Unconventional behavior. Engages in behaviors that are perceived as novel and counter to norms
  • 35. Beyond Charismatic Leadership  Level 5 Leaders  Possess a fifth dimension—a paradoxical blend of personal humility and professional will—in addition to the four basic leadership qualities of individual capability, team skills, managerial competence, and the ability to stimulate others to high performance  Channel their ego needs away from themselves and into the goal of building a great company
  • 36. Transactional and Transformational Leadership • Contingent Reward • Management by Exception (active) • Management by Exception (passive) • Laissez-Faire • Idealized Influence • Inspirational Motivation • Intellectual Stimulation • Individual Consideration Transactional Leaders Leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements Transformational Leaders Leaders who provide the four “I’s” (individualized consideration, inspirational motivation, idealized influence, and intellectual stimulation)
  • 37. Characteristics of Transactional Leaders Contingent Reward: Contracts exchange of rewards for effort, promises rewards for good performance, recognizes accomplishments Management by Exception (active): Watches and searches for deviations from rules and standards, takes corrective action Management by Exception (passive): Intervenes only if standards are not met Laissez-Faire: Abdicates responsibilities, avoids making decisions
  • 38. Full Range of Leadership Model
  • 39. Characteristics of Transformational Leaders Idealized Influence: Provides vision and sense of mission, instills pride, gains respect and trust Inspiration: Communicates high expectations, uses symbols to focus efforts, expresses important purposes in simple ways Intellectual Stimulation: Promotes intelligence, rationality, and careful problem solving Individualized Consideration: Gives personal attention, treats each employee individually, coaches, advises
  • 40. Authentic Leaders and Ethical Behavior  Authentic leaders know who they are, what they believe in and value, and act on those values openly and candidly.  Followers see them as ethical.  Ethical leaders use ethical means to get followers to achieve their goals, and the goals themselves are ethical.
  • 41. Actions • Work to positively change the attitudes and behaviors of employees • Engage in socially constructive behaviors • Do not abuse power or use improper means to attain goals Ethical Leadership
  • 42. Trust: The Foundation of LeadershipTrust A positive expectation that another will not—through words, actions, or decisions—act opportunistically Trust is a history-dependent process (familiarity) based on relevant but limited samples of experience (risk)
  • 43. Dimensions of Trust Integrity  Honesty and truthfulness  Competence  An individual’s technical and interpersonal knowledge and skills  Consistency  An individual’s reliability, predictability, and good judgment in handling situations  Loyalty  The willingness to protect and save face for another person  Openness  Reliance on the person to give you the full truth
  • 44. Three Types of TrustDeterrence-based Trust Trust based on fear of reprisal if the trust is violated Identification-based Trust Trust based on a mutual understanding of one another’s intentions and appreciation of the other’s wants and desires Knowledge-based Trust Trust based on behavioral predictability that comes from a history of interaction
  • 45. Basic Principles of Trust  Mistrust drives out trust.  Trust begets trust.  Growth often masks mistrust.  Decline or downsizing tests the highest levels of trust.  Trust increases cohesion.  Mistrusting groups self-destruct.  Mistrust generally reduces productivity.
  • 46. Contemporary Leadership Roles: Providing Team Leadership Team Leadership Roles • Act as liaisons with external constituencies • Serve as troubleshooters • Managing conflict • Coaching to improve team member performance
  • 47. Contemporary Leadership Roles: Mentoring Mentoring Activities • Present ideas clearly • Listen well • Empathize • Share experiences • Act as role model • Share contacts • Provide political guidance Mentor A senior employee who sponsors and supports a less-experienced employee (a protégé)
  • 48. Contemporary Leadership Roles: Self-Leadership Creating Self-Leaders • Model self-leadership • Encourage employees to create self-set goals • Encourage the use of self- rewards • Create positive thought patterns • Create a climate of self- leadership • Encourage self-criticism Self-Leadership A set of processes through which individuals control their own behavior.
  • 49. Online Leadership  Leadership at a Distance: Building Trust  The lack of face-to-face contact in electronic communications removes the nonverbal cues that support verbal interactions.  There is no supporting context to assist the receiver with interpretation of an electronic communication.  The structure and tone of electronic messages can strongly affect the response of receivers.  An individual’s verbal and written communications may not follow the same style.  Writing skills will likely become an extension of interpersonal skills
  • 50. Challenges to the Leadership Construct Qualities Attributed to Leaders • Leaders are intelligent, outgoing, have strong verbal skills, are aggressive, understanding, and industrious. • Effective leaders are perceived as consistent and unwavering in their decisions. • Effective leaders project the appearance of being a leader. Attribution Theory of Leadership The idea that leadership is merely an attribution that people make about other individuals
  • 51. Finding and Creating Effective Leaders  Selection  Review specific requirements for the job  Use tests that identify personal traits associated with leadership, measure self-monitoring, and assess emotional intelligence  Conduct personal interviews to determine candidate’s fit with the job  Training  Recognize that all people are not equally trainable  Teach skills that are necessary for employees to become effective leaders  Provide behavioral training to increase the development potential of nascent charismatic employees