Presentation by Paul Chandley, General Manager Online Strategy and Communication, Department of Justice, Victorian Government, 23 April 2013.
Today’s seminar is designed to give you useful and practical insights into how Victorian agencies can more effectively engage on the platform that more than 12 million Australians actively use.
ITx 2016 - Open sourcing the open source policyOpen Data NZ
Telling the story of using open source tools and methods for an open government policy consultation process while developing an open source licensing guide for government agencies
Presentation by the OECD on Encouraging Open Data in Governments made at the ...OECD Governance
This presentation by Barbara Ubaldi (OECD) was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
Presentation by Futurs Publics on Educational use of digital technologies in ...OECD Governance
This presentation by Max Aubernon and Morgane Louis (Futurs Publics) was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
Evidencing digital inclusion in the uk alice mathersAl Mathers
This document discusses evidence of the impact of digital inclusion initiatives in the UK. It provides examples of evaluations conducted on programs run by Digital Unite, UK online centres, Age UK, and others. Evaluations used mixed methods including surveys, case studies, and qualitative interviews. The evaluations found increases in digital skills and confidence, reduced isolation, and enhanced health and wellbeing. However, the document notes that evidencing full impact is still limited and not always a priority. It suggests areas for developing more robust impact evaluations and a unified framework to evaluate digital inclusion efforts.
The document summarizes the work of the Moldova Innovation Lab, which aims to improve public services and policies in Moldova. The Lab works to redesign public services through simplifying processes and digitizing services. It also tests new approaches to policymaking, such as using evidence-based research, behavioral insights, and crowdsourcing ideas from citizens. Current projects include streamlining residence registration and helping migrants find work, as well as gathering community feedback to better inform local planning. The Lab brings together experts and partners to apply skills like service design, data analysis, and citizens engagement to pilot innovative solutions for public authorities in Moldova.
Presentation by Eko Prajoso on Knowledge Sharing for Innovation made at the O...OECD Governance
This presentation by Eko Prajoso was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
This document summarizes a presentation about new web accessibility regulations for public sector organizations in the UK. It discusses:
- The new legal requirements under the Equality Act 2010 to make websites and content accessible or risk legal non-compliance.
- The new requirement to publish an accessibility statement describing inaccessible content, accessible alternatives, and a contact method for reporting issues.
- Factors that can be considered for determining if making content accessible would present a "disproportionate burden".
- Steps organizations should take to evaluate their digital estates, create accessibility roadmaps, make staff aware of their responsibilities, and establish processes for ongoing compliance, monitoring and response to issues.
The document discusses Trinidad and Tobago's TTBizLink platform, which launched in 2012 to provide an online portal for business applications to various government agencies. It aims to reduce paperwork, increase transparency and improve the country's ease of doing business ranking. Key aspects include drawing on international best practices, legislative reforms, automating and integrating processes, and conducting stakeholder consultations throughout development and implementation. Since launching, over 140,000 transactions have been completed through 27 e-services, and Trinidad and Tobago advanced 22 spots in the Doing Business Report rankings.
ITx 2016 - Open sourcing the open source policyOpen Data NZ
Telling the story of using open source tools and methods for an open government policy consultation process while developing an open source licensing guide for government agencies
Presentation by the OECD on Encouraging Open Data in Governments made at the ...OECD Governance
This presentation by Barbara Ubaldi (OECD) was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
Presentation by Futurs Publics on Educational use of digital technologies in ...OECD Governance
This presentation by Max Aubernon and Morgane Louis (Futurs Publics) was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
Evidencing digital inclusion in the uk alice mathersAl Mathers
This document discusses evidence of the impact of digital inclusion initiatives in the UK. It provides examples of evaluations conducted on programs run by Digital Unite, UK online centres, Age UK, and others. Evaluations used mixed methods including surveys, case studies, and qualitative interviews. The evaluations found increases in digital skills and confidence, reduced isolation, and enhanced health and wellbeing. However, the document notes that evidencing full impact is still limited and not always a priority. It suggests areas for developing more robust impact evaluations and a unified framework to evaluate digital inclusion efforts.
The document summarizes the work of the Moldova Innovation Lab, which aims to improve public services and policies in Moldova. The Lab works to redesign public services through simplifying processes and digitizing services. It also tests new approaches to policymaking, such as using evidence-based research, behavioral insights, and crowdsourcing ideas from citizens. Current projects include streamlining residence registration and helping migrants find work, as well as gathering community feedback to better inform local planning. The Lab brings together experts and partners to apply skills like service design, data analysis, and citizens engagement to pilot innovative solutions for public authorities in Moldova.
Presentation by Eko Prajoso on Knowledge Sharing for Innovation made at the O...OECD Governance
This presentation by Eko Prajoso was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
This document summarizes a presentation about new web accessibility regulations for public sector organizations in the UK. It discusses:
- The new legal requirements under the Equality Act 2010 to make websites and content accessible or risk legal non-compliance.
- The new requirement to publish an accessibility statement describing inaccessible content, accessible alternatives, and a contact method for reporting issues.
- Factors that can be considered for determining if making content accessible would present a "disproportionate burden".
- Steps organizations should take to evaluate their digital estates, create accessibility roadmaps, make staff aware of their responsibilities, and establish processes for ongoing compliance, monitoring and response to issues.
The document discusses Trinidad and Tobago's TTBizLink platform, which launched in 2012 to provide an online portal for business applications to various government agencies. It aims to reduce paperwork, increase transparency and improve the country's ease of doing business ranking. Key aspects include drawing on international best practices, legislative reforms, automating and integrating processes, and conducting stakeholder consultations throughout development and implementation. Since launching, over 140,000 transactions have been completed through 27 e-services, and Trinidad and Tobago advanced 22 spots in the Doing Business Report rankings.
International education delivery in the "new normal"Jisc
International education delivery has shifted online due to the pandemic. This presents challenges for delivering courses to international students, especially those in China. Jisc is working on solutions to address these challenges, such as a pilot project using Alibaba Cloud Enterprise Network to provide enhanced access to online education in China. This would establish private, low-latency networks across borders to allow Chinese students reliable access to course materials and virtual learning environments hosted in the UK or other countries, navigating China's regulations.
Open datapolicy danmurray_goopendata2015_kitchenersapproachtoopendataGO Open Data (GOOD)
The document summarizes the City of Kitchener's policy approach to open data and their progress in implementing an open data initiative. It discusses feedback received from stakeholder consultations supporting open processes, accessibility to information, and accountability. It outlines Kitchener's vision for a transparent and accountable government through open data and innovation. It provides details on Kitchener's open data commitments and achievements to date, including developing approval processes, launching an open data portal with 63 datasets, and future plans to identify more datasets and implement an open data API.
Digitalisation of finance activities: Challenges and opportunities - Edwin L...OECD Governance
This presentation was made by Edwin Lau, OECD, at the 40th Annual Meeting of OECD Senior Budget Officials (SBO) held in Tallinn, Estonia, on 5-6 June 2019
Mediawijs.be is a consortium of 13 Flemish organizations established in January 2013 to serve as the Flemish knowledge center for media literacy. Its vision is to create added value for civil society through analyzing and sharing knowledge and best practices while playing an intermediary role and encouraging new forms of cooperation. Its central goals include consulting and coordinating on media literacy topics, facilitating multi-stakeholder projects, monitoring the field, and developing policies and knowledge through an online platform. It launched a call for proposals focused on underrepresented groups with disabilities, funding four projects working with this community.
Cooperation with scientific communities, Diana Beltadze, Statistics EstoniaTilastokeskus
This document discusses cooperation with scientific communities for census works. It outlines the primary tasks of having regular consultations with key users to ensure needs are met and census programs remain relevant. Key partners include local governments, ministries, research institutions, universities, and media organizations. New areas of cooperation for the 2021 census include data collection methodology, estimation methods, quality assurance, and data management. Through partnerships, common solutions can be developed to shared challenges and it is important to support each other rather than compete. The most progress has been made in improving census methodology beyond just enumeration to include contemporary data science.
This document discusses the differences between a local digital agenda and a community digital agenda when implementing information and communication technologies (ICT) to support development in small rural communities. A community digital agenda takes a broader, more strategic approach that involves mobilizing all community partners and resources through multi-sector partnerships to develop ICT strategies. In contrast, a local digital agenda focuses narrowly on ICT supporting local authority services and skills for accessing those services. The document provides steps for implementing a community digital agenda, including developing ICT strategies through partnerships, conducting ICT audits, selecting and funding ICT solutions, and evaluating outcomes.
This presentation presented by BroadBand USA and the International City/County Management Association Conference focuses on the economic impact of broadband on rural communities.
Colombia's Colnodo has a strong network of partnerships that allow the organization to diversificate, increase its impact and leverage different technologies. Colnodo's leadership provides a detail explanation of the model, along with recommendations for implementation.
On 24 Sept 2015 Vic Stirling, Head of Network at Tinder Foundation, spoke at the Southwark Revenue and Benefits Stakeholder Conference on why local authorities should care about digital inclusion for their residents.
OECD GOV Observatory for Public Sector Innovationadamlerouge
The document discusses public sector innovation and the Observatory of Public Sector Innovation (OPSI) at the OECD. It notes that public sector innovation is important due to constrained resources, greater demands and expectations, demographic challenges, and complex social issues. OPSI aims to inspire, share, and promote public sector innovations through an online database of case studies from different countries. The database covers innovations in areas like program funding, open government, human resources, and service delivery. OPSI also conducts research on frameworks to enable innovation through areas like structure, risk management, and human resources. Its next steps include expanding the database, developing an interactive online platform, and conducting research on measuring the costs and benefits of innovations.
Presentation by the OECD - Session 1: Towards a new generation of indicators ...Marie-Claude Gohier
Presentation by the OECD on "Towards a new generation of indicators measuring digital government" at the Workshop on Digital Government Indicators 6 September 2016. More information can be found at: www.oecd.org/gov/digital-government/
Presentation on NHS England’s programme to improve digital skills and reduce digital inequalities. Presented by Bob Gann at the Adult Social Care Signposting Discovery Day held on 2 March 2015 in London.
Presentation by Jamie Tibbetts made at the OECD Conference on Innovating the ...OECD Governance
This presentation by Jamie Tibbetts was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
This document discusses open government in Australia. It defines open government as citizens having the rights to access government documents and proceedings, and to have their views considered in decision making. Open government has expanded to include access to open government data and expecting open systems across agencies. Citizens are now seen as active participants rather than passive subjects. Open government is achieved through Government 2.0, which uses digital technologies to empower citizens and open data. In Australia, over 70% of government agencies use social media, running consultations, publishing data and apps to engage citizens. Open government allows the government to take on new roles as a media platform, convenor and to crowdsource.
Integrity Assessment Of Public Organizations, KoreaUNDP India
The document discusses South Korea's Integrity Assessment initiative, which aims to encourage public institutions to voluntarily assess and disclose their integrity levels to prevent corruption. It does this through conducting regular surveys of over 240,000 individuals to identify corruption risks, trends over time, and areas for improvement. The assessments have been effective, with integrity levels in the public sector continuing to improve since implementation began in 2002. In 2012, the Integrity Assessment model received international recognition by winning a UN Public Service Award.
2018.02.28 MyGov: moving forward to custom, proactive and trustworthy gov ser...MiquelEstape
2018.02.28 Presentation at the Mobile World Congress of MyGov with the support of the Vallès Oriental County and Bismart
MyGov: a custom, proactive and trustworthy government service to Citizens
using their personal data
This document discusses how HR professionals can use new technologies like social media, blogs and wikis to perform their functions more effectively. It outlines how HR can disseminate information and encourage collaboration among a distributed workforce using these tools. The document also examines how technologies are changing recruiting and selection practices, such as using video for recruiting and social networks for networking and screening candidates. Finally, it stresses the importance of HR developing policies around technology use to guide employees and address legal and ethical issues.
This document provides a blueprint for digital communications with a 6-step process: 1) Define business goals; 2) Identify your audience; 3) Determine the best communication mediums for your audience; 4) Develop appropriate content; 5) Execute a coordinated message across channels; 6) Measure effectiveness. It notes that breaking through today's crowded marketplace requires an integrated approach but many companies struggle with siloed teams. The blueprint aims to guide consistent, cohesive messaging to accomplish communication objectives.
This document provides guidance on building and sustaining a successful online community. It defines an online community as a group of people who share a strong common interest and form relationships through interacting online. The key ingredients for success include understanding the community's domain or shared interest, building a sense of community among members, and developing a strategy according to the community's lifecycle stages of inception, establishment, maturity, and sometimes mitosis. Metrics like membership, identity, influence, and attachment can help indicate a community's sense of belonging. The document stresses focusing on growth, relationships, and content to nurture a community through different stages of development.
This document provides guidance on using Facebook effectively for retail businesses. It discusses setting up a Facebook page and using it to connect with customers online and offline. Key recommendations include:
1. Set goals for the Facebook page like increasing sales, promoting events, or boosting brand loyalty.
2. Create compelling content that encourages users to like and share the page in order to build a fan base.
3. Engage with fans by regularly posting interesting updates and responding promptly to comments and feedback.
4. Promote the page through your website, email newsletters, and offline marketing to help more people find and like the page.
The social media moderation guide outlines a process for assessing comments posted online about a government department. The guide advises to first discover if a comment is negative, neutral, or positive. It then provides steps to assess comments and determine an appropriate response, such as monitoring only, responding, or sharing positivity. The overall process aims to address queries transparently while following privacy laws and maintaining a positive tone. Escalation procedures are in place for situations that require additional guidance or preparation of a response.
International education delivery in the "new normal"Jisc
International education delivery has shifted online due to the pandemic. This presents challenges for delivering courses to international students, especially those in China. Jisc is working on solutions to address these challenges, such as a pilot project using Alibaba Cloud Enterprise Network to provide enhanced access to online education in China. This would establish private, low-latency networks across borders to allow Chinese students reliable access to course materials and virtual learning environments hosted in the UK or other countries, navigating China's regulations.
Open datapolicy danmurray_goopendata2015_kitchenersapproachtoopendataGO Open Data (GOOD)
The document summarizes the City of Kitchener's policy approach to open data and their progress in implementing an open data initiative. It discusses feedback received from stakeholder consultations supporting open processes, accessibility to information, and accountability. It outlines Kitchener's vision for a transparent and accountable government through open data and innovation. It provides details on Kitchener's open data commitments and achievements to date, including developing approval processes, launching an open data portal with 63 datasets, and future plans to identify more datasets and implement an open data API.
Digitalisation of finance activities: Challenges and opportunities - Edwin L...OECD Governance
This presentation was made by Edwin Lau, OECD, at the 40th Annual Meeting of OECD Senior Budget Officials (SBO) held in Tallinn, Estonia, on 5-6 June 2019
Mediawijs.be is a consortium of 13 Flemish organizations established in January 2013 to serve as the Flemish knowledge center for media literacy. Its vision is to create added value for civil society through analyzing and sharing knowledge and best practices while playing an intermediary role and encouraging new forms of cooperation. Its central goals include consulting and coordinating on media literacy topics, facilitating multi-stakeholder projects, monitoring the field, and developing policies and knowledge through an online platform. It launched a call for proposals focused on underrepresented groups with disabilities, funding four projects working with this community.
Cooperation with scientific communities, Diana Beltadze, Statistics EstoniaTilastokeskus
This document discusses cooperation with scientific communities for census works. It outlines the primary tasks of having regular consultations with key users to ensure needs are met and census programs remain relevant. Key partners include local governments, ministries, research institutions, universities, and media organizations. New areas of cooperation for the 2021 census include data collection methodology, estimation methods, quality assurance, and data management. Through partnerships, common solutions can be developed to shared challenges and it is important to support each other rather than compete. The most progress has been made in improving census methodology beyond just enumeration to include contemporary data science.
This document discusses the differences between a local digital agenda and a community digital agenda when implementing information and communication technologies (ICT) to support development in small rural communities. A community digital agenda takes a broader, more strategic approach that involves mobilizing all community partners and resources through multi-sector partnerships to develop ICT strategies. In contrast, a local digital agenda focuses narrowly on ICT supporting local authority services and skills for accessing those services. The document provides steps for implementing a community digital agenda, including developing ICT strategies through partnerships, conducting ICT audits, selecting and funding ICT solutions, and evaluating outcomes.
This presentation presented by BroadBand USA and the International City/County Management Association Conference focuses on the economic impact of broadband on rural communities.
Colombia's Colnodo has a strong network of partnerships that allow the organization to diversificate, increase its impact and leverage different technologies. Colnodo's leadership provides a detail explanation of the model, along with recommendations for implementation.
On 24 Sept 2015 Vic Stirling, Head of Network at Tinder Foundation, spoke at the Southwark Revenue and Benefits Stakeholder Conference on why local authorities should care about digital inclusion for their residents.
OECD GOV Observatory for Public Sector Innovationadamlerouge
The document discusses public sector innovation and the Observatory of Public Sector Innovation (OPSI) at the OECD. It notes that public sector innovation is important due to constrained resources, greater demands and expectations, demographic challenges, and complex social issues. OPSI aims to inspire, share, and promote public sector innovations through an online database of case studies from different countries. The database covers innovations in areas like program funding, open government, human resources, and service delivery. OPSI also conducts research on frameworks to enable innovation through areas like structure, risk management, and human resources. Its next steps include expanding the database, developing an interactive online platform, and conducting research on measuring the costs and benefits of innovations.
Presentation by the OECD - Session 1: Towards a new generation of indicators ...Marie-Claude Gohier
Presentation by the OECD on "Towards a new generation of indicators measuring digital government" at the Workshop on Digital Government Indicators 6 September 2016. More information can be found at: www.oecd.org/gov/digital-government/
Presentation on NHS England’s programme to improve digital skills and reduce digital inequalities. Presented by Bob Gann at the Adult Social Care Signposting Discovery Day held on 2 March 2015 in London.
Presentation by Jamie Tibbetts made at the OECD Conference on Innovating the ...OECD Governance
This presentation by Jamie Tibbetts was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.
This document discusses open government in Australia. It defines open government as citizens having the rights to access government documents and proceedings, and to have their views considered in decision making. Open government has expanded to include access to open government data and expecting open systems across agencies. Citizens are now seen as active participants rather than passive subjects. Open government is achieved through Government 2.0, which uses digital technologies to empower citizens and open data. In Australia, over 70% of government agencies use social media, running consultations, publishing data and apps to engage citizens. Open government allows the government to take on new roles as a media platform, convenor and to crowdsource.
Integrity Assessment Of Public Organizations, KoreaUNDP India
The document discusses South Korea's Integrity Assessment initiative, which aims to encourage public institutions to voluntarily assess and disclose their integrity levels to prevent corruption. It does this through conducting regular surveys of over 240,000 individuals to identify corruption risks, trends over time, and areas for improvement. The assessments have been effective, with integrity levels in the public sector continuing to improve since implementation began in 2002. In 2012, the Integrity Assessment model received international recognition by winning a UN Public Service Award.
2018.02.28 MyGov: moving forward to custom, proactive and trustworthy gov ser...MiquelEstape
2018.02.28 Presentation at the Mobile World Congress of MyGov with the support of the Vallès Oriental County and Bismart
MyGov: a custom, proactive and trustworthy government service to Citizens
using their personal data
This document discusses how HR professionals can use new technologies like social media, blogs and wikis to perform their functions more effectively. It outlines how HR can disseminate information and encourage collaboration among a distributed workforce using these tools. The document also examines how technologies are changing recruiting and selection practices, such as using video for recruiting and social networks for networking and screening candidates. Finally, it stresses the importance of HR developing policies around technology use to guide employees and address legal and ethical issues.
This document provides a blueprint for digital communications with a 6-step process: 1) Define business goals; 2) Identify your audience; 3) Determine the best communication mediums for your audience; 4) Develop appropriate content; 5) Execute a coordinated message across channels; 6) Measure effectiveness. It notes that breaking through today's crowded marketplace requires an integrated approach but many companies struggle with siloed teams. The blueprint aims to guide consistent, cohesive messaging to accomplish communication objectives.
This document provides guidance on building and sustaining a successful online community. It defines an online community as a group of people who share a strong common interest and form relationships through interacting online. The key ingredients for success include understanding the community's domain or shared interest, building a sense of community among members, and developing a strategy according to the community's lifecycle stages of inception, establishment, maturity, and sometimes mitosis. Metrics like membership, identity, influence, and attachment can help indicate a community's sense of belonging. The document stresses focusing on growth, relationships, and content to nurture a community through different stages of development.
This document provides guidance on using Facebook effectively for retail businesses. It discusses setting up a Facebook page and using it to connect with customers online and offline. Key recommendations include:
1. Set goals for the Facebook page like increasing sales, promoting events, or boosting brand loyalty.
2. Create compelling content that encourages users to like and share the page in order to build a fan base.
3. Engage with fans by regularly posting interesting updates and responding promptly to comments and feedback.
4. Promote the page through your website, email newsletters, and offline marketing to help more people find and like the page.
The social media moderation guide outlines a process for assessing comments posted online about a government department. The guide advises to first discover if a comment is negative, neutral, or positive. It then provides steps to assess comments and determine an appropriate response, such as monitoring only, responding, or sharing positivity. The overall process aims to address queries transparently while following privacy laws and maintaining a positive tone. Escalation procedures are in place for situations that require additional guidance or preparation of a response.
How to establish and grow an online community that delivers ROIQuiip
From Julie Delaforce's (GM, Quiip) presentation at BBcon Sydney 2014 (Blackbaud conference for not for profits) on seeding and running a successful online community for your supporters. Learn: What is online community?; Setting a solid foundation: objectives and strategy; Top tips for online community management; and What success looks like
Most of the organizations have no idea where to start or whether social media can be an effective business channel for engaging with their target audience! No matter how passionate you are about it, this is not the place to be salesperson of the year! Social networking should be used to define your audience, locate your potential customers, build a social relationship with them and then proceed to promote your brand and website.However, in order to achieve this, an organization needs to clearly define its goals and its audience – in short it needs a comprehensive social media strategy.
This document discusses the importance of moderating comments on social media and provides strategies for effective moderation. It notes that moderation is important to mitigate legal risks, user risks, and reputation risks from things like defamation, bullying, and inappropriate content. It then outlines key aspects of an effective moderation strategy, including establishing moderation guidelines, determining a moderation schedule, developing a response matrix and content classification system, documenting moderation processes, and creating an escalation chart. The document emphasizes maintaining a consistent approach, clear documentation, and considering legal issues when developing a moderation strategy and team.
Horn Group Social Media Boot Camp 08.09Shannon Latta
The document outlines an agenda for a social media boot camp. It discusses key metrics and trends in social media use, tools for businesses to engage via social media, best practices, potential mistakes and crises, and developing a strategic social media plan. The document emphasizes listening to customers, transparency, and focusing on relationships over technology.
This document discusses social media and outlines a social media action plan. It begins by defining social media and explaining why it matters for organizations. Social media allows for open conversations that encourage participation and connect people. It impacts brands' reputations and allows consumers to have a voice. The document then presents a 3 part social media action plan: listen, engage, and influence. It provides examples of how to listen to social media conversations, engage with audiences, and measure campaigns to influence perceptions through word-of-mouth recommendations. The goal is to understand social media discussions to act on insights and stimulate positive conversations about products and brands.
- Building a healthy community; key considerations
- Valuing the role & seniority of community management
- Moderation and its role in governance
- Moderation strategy & risk preparation
Large online communities have mass appeal but may not satisfy niche interests, while smaller niche networks are more vulnerable. When building a community, consider global interest in the topic, how engaged people will be, and whether initial interest needs growing. Offline cues like body language are lacking online, so capitalization, punctuation and emoticons convey tone. Online identity involves usernames and profiles rather than physical appearance. Providing opportunities for members to gain status through badges and roles helps build social capital. Active participation from moderators is key to hosting a successful community discussion.
Did this branding and website design RFP recently for a friend and thought it was a no-nonsense, effective approach for companies that know what they want in a design firm. Most RFPs ask for too much info that isn't even relevant to the real work.
Mumbrella Finance Marketing Summit: Social Media Reputation ManagementQuiip
The document discusses social media and reputation management. It provides statistics on social media usage in Australia, with Facebook and YouTube being the most popular. It notes that 75% of Australians trust opinions of friends and family over experts or companies. The document outlines that 40% of customers expect a response within an hour for complaints on social media, and 66% of bad reviews occur on social media. It identifies legal, brand, and user risks to manage reputation and provides tips for social media reputation management including being empathetic, engaging internal teams, addressing issues one-on-one, and listening on social media.
After producing several events, I've captured the basic process for streamlined event management in this Event Plan Template. While useful for one-off events, it should be particularly useful for teams that want to create a repeatable approach to producing multiple events.
Planning Your Website’s Structure - Starting with rough sketches and wireframes, we'll build site and integrate SEO. Techniques for good web design, color schemes, typography, and to provide a good user experience.
Here is a simple template for developing a social media action plan -- from tying to broad business goals and designing a listening program to picking to tools to meet your goals and measuring results.
The media plan aims to reinforce Starbucks' brand image and increase profitability through a targeted media strategy. The plan will advertise Starbucks specialty coffees across traditional and non-traditional media outlets to develop brand awareness and ensure repeat purchases. The target audience is Americans ages 15-49, with a focus on magazines, newspapers, television, outdoor and internet advertising that will reach consumers in their daily media consumption. Recommended magazines and newspapers target professionals with high incomes matching Starbucks customers. The plan seeks to actively involve consumers and maximize brand exposure through various media channels.
This template is designed to give some structure and helpful perspective on how to prepare a proposal of for website redesign. You could also use Word, but as a leave behind, this is a helpful piece.
Create your own attribute system on a scale of 1-5 to rank the competition, average it all out and voila. Show that you're on top of the competition and are designing the website with the big picture in mind.
Make 'em say wow!!
This document discusses local media planning. It defines key local media like newspapers, radio, magazines, out-of-home, directories, direct mail and new media. It emphasizes matching local media to target markets and conducting local market research. The document provides examples of different local media plans for businesses with different target markets in the same area. It also discusses factors in local media planning like population, economic base, behavior patterns and secondary research sources.
Social media marketing plan template 2023Fraser Hay
This social media marketing plan template 2023 contains an outline strategy for your social media marketing. Written by Fraser Hay of http://www.itstacksup.com
Social Media Marketing Plan Template 2023
Social Media marketing plan template
Social Media Marketing Plan 2023
Marketing Plan 2017
Marketing Plan Checklist 2023
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Social Media Marketing Checklist
marketing checklist
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social media checklist
social media marketing strategy 2023
The white paper discusses the need for digital transformation in government and outlines strategies and challenges. It notes that digital channels are now the primary way people engage with organizations. Both the federal and Victorian governments have outlined "digital by default" strategies focusing on user-centered design and online services. However, implementation has been challenging due to issues like risk-averse procurement practices and lack of agility. The paper argues for a "Lego approach" using commercial off-the-shelf components and emphasizes simplicity, collaboration, leadership and technology focused on business needs. It provides the Australian Skills Quality Authority project as an example and promotes Hammond Street Developments as a partner with integration experience across government.
This document provides information about Digital Vision, an initiative by Oxfam to support the adoption of digital technologies within its programs. It lists the aims of Digital Vision such as embedding digital approaches, sharing learning, and prioritizing inclusion. It also discusses some of the opportunities and risks of using digital tools, including faster communication but also challenges around exclusion and data security. The document emphasizes that digital should complement rather than replace existing work and that women's rights should be central.
This document provides information about a two-day masterclass on digital citizen engagement for government. The masterclass will be facilitated by Crispin Butteriss and will provide practical tools and strategies for connecting citizens with policy development through digital channels. It will cover topics like identifying engagement objectives, managing risks, using tools like ideation and crowd-sourcing, and developing a digital engagement strategy. The class is aimed at professionals involved in stakeholder engagement, communications, and policy planning from the public sector.
Estado Futuro fue una conferencia internacional, organizada en conjunto con la Organización para la Cooperación y el Desarrollo Económicos (OECD) el 30 y 31 de Marzo en el GAM, que abordo temáticas de innovación en el sector público, donde más de 300 expertos y actores – como Ministros, Jefes de servicio, funcionarios, académicos e innovadores públicos – compartieron experiencias sobre los desafíos que enfrentan hoy los gobiernos para diseñar e implementar sus agendas de innovación pública.
Para saber más de Estado Futuro, ingresa a www.estadofuturo.cl
The Digital Public Services Strategy aims to transform public services in Scotland through digital technology by:
1) Establishing a vision where digital technology provides innovative, integrated services across organizational boundaries focused on those most in need.
2) Using digital tools to capture service use patterns and feedback to better involve users in service design.
3) Leveraging digital technologies to promote shared commitment to and responsibility for public services.
4) Focusing on four key themes: citizen needs, appropriate data use, a skilled workforce, and collaboration for value.
In cooperation with the Research and Evaluation Division of BRAC, Copenhagen Consensus Center organized roundtable discussions with an aim to figure out smarter solutions to the most problematic issues facing Bangladesh.
This document summarizes a briefing event about developing social enterprises in Nottingham. The event covered:
1) An introduction to the Building Enterprise project, which is funded by ERDF to support social enterprise growth through university partnerships and research commissions.
2) Ways the university can help social enterprises with challenges like organizational development, measuring impact, using new technologies, and data analysis.
3) How social enterprises can access university research through graduate placements, which provide up to 100 hours of work for £10 per hour paid to graduates.
4) The opportunities open data and digital storytelling provide for social enterprises to evidence impact, improve services, and disseminate their work. Workshops covered using data,
Digital inclusion practitioners face little incentive to critically evaluate their practices. Existing evidence of impact comes from programs like Digital Unite and UK online centres, but smaller organizations lack the resources for robust evaluation. Standardized measurement is needed across digital inclusion work. Developing approaches that empower excluded individuals and legitimize communicating failures could help strengthen evaluation.
Transfer learning about human-centred design (HCD) in delivery of public ser...Roberto Colanzi
This document discusses transfer learning about human-centred design (HCD) in delivery of public services from the Victorian experience. It provides definitions of key terms like HCD and describes methodologies like the Stanford University Design Methodology. It then examines three examples of HCD in Victoria: (1) at the state government level like a bushfire forecasting platform, (2) at the local government level through participatory budgeting, and (3) in the private sector through a residential development that engaged the community. The document argues that HCD can improve government services by incorporating the perspectives of citizens, users, and stakeholders.
Plan d'action gvt Australien pour le gov2.0Alban Martin
This document outlines a Government 2.0 Action Plan for the Victorian Public Service with the goal of increasing citizen engagement, transparency, and capability through the use of new technologies. The plan focuses on 4 key areas: 1) Driving adoption in government agencies, 2) Engaging citizens, 3) Opening up government data and information, and 4) Building workforce capabilities. It includes 14 initiatives such as developing leadership projects in each agency, establishing an inter-agency task force, providing guidance on privacy and records management, and creating opportunities for citizens to participate in policy development and access to public records. The overall aim is to transform how government works by becoming more collaborative, open and centered around citizens' needs.
The document outlines Camden's digital strategy to address challenges posed by increasing digitization. The priorities are to:
1) Develop new solutions with partners to reduce inequality using technology to integrate services across boundaries and allow earlier intervention for families with complex needs through better information sharing.
2) Create conditions for economic growth by fostering digital skills, high-speed internet access, and an efficient online Business Account to help local businesses.
3) Invest in communities to ensure vulnerable residents are not left behind through improving digital access and skills.
The strategy focuses on these priorities to make Camden a better borough by 2017 by taking advantage of opportunities from increasing digitization while mitigating risks of unequal access.
Business Analysis: Montana Dept Health & Human ServicesKim Boggio
The document discusses business process analysis at the Montana Department of Public Health and Human Services (DPHHS). It outlines DPHHS's current IT infrastructure, including systems like CHIMES for eligibility and Medicaid management. It also discusses DPHHS goals of using IT to support programs, ensuring efficient and secure systems, and implementing an enterprise architecture. The document notes challenges around closing gaps between current and desired IT infrastructure and client services through strategies such as requirements analysis, budgeting, and cross-departmental integration.
Digital India is a campaign launched by the Government of India to ensure that Government services are made available to citizens electronically by improving online infrastructure and by increasing Internet connectivity or by making the country digitally empowered in the field of technology. Digital India was launched by Shri Narendra Modi, Prime Minister on 2nd July 2015 with an objective of connecting rural areas with high-speed Internet networks and improving digital literacy i.e. the knowledge, skills, and behaviors used in a broad range of digital devices such as smart phones, tablets, laptops and desktop PCs, all of which are seen as network rather than computing devices. The Digital India Programme aims to transform India into a digitally empowered society and knowledge economy by leveraging IT as a growth engine of new India. Even though India is known as a powerhouse of software, the availability of electronic government services to citizens is still comparatively low. The National e- Governance Plan approved in 2006 has made a steady progress through Mission Mode Projects and Core ICT Infrastructure, but greater thrust is required to ensure effective progress in electronics manufacturing and e-Governance in the country. The Vision of Digital India is a power to empower citizens through digital literacy provides the intensified impetus to develop India for a knowledgeable future by developing central technology for allowing revolution which covers many departments under one umbrella programme. This paper is an attempt to study mainly opportunities, impact and challenges of vision of digital India.
Beaumont Leys is a suburb in Western Leicester with a population of 16, 480 as at the 2011 census.
The main operation of the project is to partner with the Cooke e-learning foundation which promotes computer and internet literacy skills., English and financial skills for the local community, to provide entrepreneurship and business management skills.
The Access to Information (a2i) Programme aims to provide digital public services to citizens across Bangladesh. It was launched in 2007 by the Prime Minister's Office with support from UNDP and USAID. The program works to strengthen existing digital services, expand digital literacy, and promote innovation to improve governance and make services more accessible. It operates initiatives like the National Portal Framework, District e-Service Centers, and a Service Innovation Centre to pilot new solutions. Bangladesh has won the prestigious WSIS award three times for the innovative work of the a2i Programme.
Digital Participation at Voluntary Action Scotland Conference 2014SCVO
This document discusses digital participation in Scotland. It provides statistics on internet usage over time and barriers to digital participation. 30% of people in Scotland lack basic online skills. The three key barriers to participation are lack of qualifications, being retired, or disabled. The Scottish government has several initiatives to improve digital participation including a digital charter, challenge fund, training programs, and an online skills learning platform. The overall goal is to make Scotland a world-class digital nation with high levels of participation.
This document discusses digital participation in Scotland. It outlines several key statistics on internet usage over time and barriers to digital participation. Specifically, it notes that 1.3 million people in Scotland lack basic online skills and 30% lack these skills overall in the UK. Several programs are highlighted to help address these barriers through improving digital skills, funding for organizations to digitize, and online learning resources. The overall goal is for Scotland to become a world-class digital nation with high levels of digital participation.
Similar to Facebook and government - Digital innovation: bringing your staff along with you (20)
The document summarizes findings from the Digital Innovation Review conducted in Victoria, Australia. It finds that while Victoria has been a leader in digital innovation in Australia, it risks losing momentum without continued focus and investment. The review assessed digital readiness, innovation in agencies, and a public servant survey. It found agencies have varying levels of social media and digital adoption, with barriers including budgets, leadership, and security concerns. Victoria's citizens are highly connected online and via mobile, but some groups face disadvantages. The public service understands social media well but has mixed understanding of government 2.0 concepts.
Presented by EPA Victoria: Daniel McLeod, Program Leader Digital, Marketing & Communications Unit, with Tim Kotsiakos, Executive Creative Director at Reactive Media. Presentations to the Victoria Online Seminar Series, Thursday 22 November 2012.
The VicEvents mobile app was developed to provide information on events in Victoria to mobile users. Originally an online calendar, it was expanded to apps for iPhone, iPad, Android due to increasing mobile use. Over 10,000 downloads have occurred since 2011. The free app allows users to find nearby events or search by date, location, category. It includes sharing events via social media and adding to calendars. Future updates will allow multi-date events. The app partnership between the Department of Premier & Cabinet and Deloitte led to rapid development for multiple platforms using the Titanium framework.
Paper presented to the Victoria Online Seminar Series, Friday 18 May 2012 by Robyn Hageman and Matthew Henstridge, Consumer Affairs, Victoria. MyShopRights was developed in Dec 2010 to allow consumers to store receipts, set reminders for lay-by, warranties and gift vouchers and provide answers to common questions such as ‘Can I get a refund if I change my mind?’ Robyn Hageman and Caroline Rojas will be discussing the process involved with creating MyShopRights, as well as the development of a Consumer Affairs Victoria mobile strategy and mobile website.
Now that WCAG2 has been endorsed by federal, state and local Government, the time has come to review your department's web sites and applications for compliance to the new guidelines. Gian Wild will talks about WCAG2 and the main differences between this new set of guidelines and WCAG1. Presented Tuesday 29 November 2011 to the Victorian Government.
Victoria Online Seminar Series Presentation 7 November 2011 by Nick McPherson, Viacorp. The presentation includes: Information about best practice in Digital Communications, Online Engagement and Social Marketing; Case studies from some of the most innovative Government Departments; and How social media and interactive technology can improve stakeholder engagement
Paper presented by Amanda Finnis, Manager Online Strategy, eServices Unit, Information Victoria, Department of Business and Innovation, at the Serve You Right Conference, Melbourne, September 2011.
The document summarizes ServiceOntario's efforts to transform and modernize government services in Ontario. It discusses how ServiceOntario has consolidated over 60 services and 1,100 staff from various ministries, and now offers 80 services through over 1,000 touchpoints. Customer satisfaction has increased from 61% in 2008 to 91% in 2010. Key priorities discussed include building a high performance organization, focusing on the customer experience, and exploring future opportunities to partner with other levels of government or the private sector to continue improving service delivery.
- The Territory Business Centres provide business services and information across 4 locations in the Northern Territory, including Darwin, Katherine, Tennant Creek, and Alice Springs.
- The centres serve as the initial contact and referral point for starting or growing a business, providing business licensing information and processing over 200 NT government licenses.
- The centers aim to deliver professional, courteous, and impartial services and continually improve through reviewing customer feedback and developing new e-services like additional online forms and payment options.
- The NT Government is working to establish a common e-business pathway for businesses and government through a coordinated online portal, forms, and contact centers to transition to more online transactions and information access over the next few years
Paper presented by Rita McPhail, Program Manager, Single Entry Pint Online Program eGovernment (South Australia), at the Serve You Right Conference, Melbourne, September 15-16, 2011.
This document discusses Service SA's channel management strategies from 2010-2011. It provides statistics on transactions and revenue collected through different channels like over-the-counter, online, and contact center. It shows that over-the-counter transactions made up 60% of transactions but online transactions contributed to more revenue. Initiatives like eliminating registration labels and promoting online services led to a 16.7% reduction in counter transactions and 14.8% increase in online transactions. Future plans include expanding online services, self-service options, and processing efficiencies to further shift transactions to online and self-service channels.
The document discusses using social media to improve service delivery for citizens. It outlines a 3 pillar social media strategy including researching the audience, engaging with relevant content, and integrating and measuring activities. Key aspects are engaging the citizen, monitoring conversations, responding to feedback, and measuring the depth of relationships rather than just numbers. The goal is to put the citizen at the center and use social media as a continuous cycle of communication to improve services.
The document discusses the use of social media by Queensland government departments and agencies. It provides examples of how the Queensland Police Service and the Department of Employment, Economic Development and Innovation have successfully used social media. It also notes some of the challenges of social media adoption for government, such as gaining leadership buy-in and balancing information dissemination with listening to citizens. Breakout groups are encouraged to discuss social media use in their specific areas.
Paper presented by Dr Steve Hodgkinson - Research Director IT – Asia/Pacific Ovum, at the Serve You Right Conference, Melbourne, September 2011. The modern digital economy requires new behaviours from citizens, industry partners, peer agencies and governments to inspire economic, social and environmental sustainability, nurture digital society initiatives, collaborate to pool thinking and resources and leverage proven platforms and solutions.
Presentation by Paul van Veen, Customer ServiceBenchmarking Australia (CSBA) at the Serve You Right Conference, Melbourne, September 15-16, 2011. Provides an overview of What to look for in customer service measures; The overall service improvement model; Customer satisfaction measures; Understand current performance; Key points for successful customer satisfaction measurement
Presented by Jane King, Deputy Commissioner, Customer Service & Solutions, Australian Taxation Office, at the Serve You Right Conference, Melbourne, September 15-16, 2011. Customers increasingly prefer to deal with government via self-help services provided online and/or over the telephone.
Paper presented by Dianne Jeans. General Manager, Smart Service Queensland at the Serve You Right Conference, Melbourne, September 15-16, 2011. Smart Service Queensland is the front door to the Queensland Government - delivering service excellence for Queenslanders. Mission - Smart Service Queensland provides the primary point of contact for Queenslanders to access government services through multiple delivery channels
Presented by: Kevin Kelly, Manager Customer Service Operations, at the Serve You Right Conference, Melbourne, September 15-16, 2011. Mission : Deliver quality and responsive customer service throughout the Service SA face to face, call and on-line network and be recognised as a leader in service delivery.
Paper presented by Ross Hinkley, Assistant Director, Service Tasmania, at the Serve You Right Conference, Melbourne, September 2011. Provides an overview of the user-friendly service that links customers to an array of government information and services
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/how-axelera-ai-uses-digital-compute-in-memory-to-deliver-fast-and-energy-efficient-computer-vision-a-presentation-from-axelera-ai/
Bram Verhoef, Head of Machine Learning at Axelera AI, presents the “How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-efficient Computer Vision” tutorial at the May 2024 Embedded Vision Summit.
As artificial intelligence inference transitions from cloud environments to edge locations, computer vision applications achieve heightened responsiveness, reliability and privacy. This migration, however, introduces the challenge of operating within the stringent confines of resource constraints typical at the edge, including small form factors, low energy budgets and diminished memory and computational capacities. Axelera AI addresses these challenges through an innovative approach of performing digital computations within memory itself. This technique facilitates the realization of high-performance, energy-efficient and cost-effective computer vision capabilities at the thin and thick edge, extending the frontier of what is achievable with current technologies.
In this presentation, Verhoef unveils his company’s pioneering chip technology and demonstrates its capacity to deliver exceptional frames-per-second performance across a range of standard computer vision networks typical of applications in security, surveillance and the industrial sector. This shows that advanced computer vision can be accessible and efficient, even at the very edge of our technological ecosystem.
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
Digital Marketing Trends in 2024 | Guide for Staying AheadWask
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
Feeling lost in the digital marketing whirlwind of 2024? Technology is changing, consumer habits are evolving, and staying ahead of the curve feels like a never-ending pursuit. This e-book is your compass. Dive into actionable insights to handle the complexities of modern marketing. From hyper-personalization to the power of user-generated content, learn how to build long-term relationships with your audience and unlock the secrets to success in the ever-shifting digital landscape.
Your One-Stop Shop for Python Success: Top 10 US Python Development Providersakankshawande
Simplify your search for a reliable Python development partner! This list presents the top 10 trusted US providers offering comprehensive Python development services, ensuring your project's success from conception to completion.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframePrecisely
Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
Facebook and government - Digital innovation: bringing your staff along with you
1. Strategic Communication Branch
Digital Innovation
Bringing your staff along with you
Paul Chandley
General Manager, Online Strategy and Communication
Victorian Department of Justice
Using Facebook to Engage with Victorians
23 April 2013
2. <2>
Welcome
• The authorising environment for digital innovation in
Victoria
• Where to find out what others are doing
• How widespread Facebook now is in government
• The way we approach digital innovation at Justice
6. <6>
Strategic Communication Branch
Innovation at Justice
Some of the ways we involve, equip and empower staff
for digital innovation
•Setting our online vision with our Online / Digital
Strategy
•Seeding innovation with our innovation and
environment fund
•Empowering staff for digital engagement
•Working with staff and citizens to design services
7. <7>
Strategic Communication Branch
Setting our online vision
• The Online Services Strategy – Vision and initiatives
over the last four years
• Building internal digital capability
o New intranet (J-Info)
o Better governance and policy
o Social media, mobile and live broadcasting
o New enterprise web platform selected
• Delivery of citizen facing services
o New enterprise web platform implemented
o Intuitive and easy to find information
o Improved self-service and citizen engagement
o Extended mobile web services
9. <9>
Strategic Communication Branch
Seeding innovation with an internal fund
• Innovation and Environment Fund provides funding and
an evaluation process to support good ideas from staff
• Annual budget of $500,000 – funds are allocated in a
two-stage process, twice each year
• Ideas Jam over a two week period
• Online crowd-sourcing system (Ideation)
• A channel for all staff to suggest, comment on and vote
on ideas
• High participation due to seamless and easy to use
technology
• Ensuring ongoing staff involvement in the department’s
digital investments
12. <12>
Strategic Communication Branch
Empowering business areas to use social media
• Clear process for authorisation
• Yammer and J-info used to prepare staff for external
social media
• Several training options
• Risk Management Workshops
• General Social Media Moderation Guide
• Campaign-specific moderation response guides
• Ongoing support, strategic advice and issues
management from a professional team
• Facebook and Government Workshop
15. <15>
Strategic Communication Branch
Co-design with citizens
• The new Victorian Government ICT Strategy promotes
co-design of services with citizens
• The Registry of Births Deaths and Marriages (BDM) is
using the citizen co-design methodology in designing
the future BDM
• Both face-to-face and digital channels
• Staff, stakeholders and citizens to engage in the one
space online
• Using relevant elements in existing social media policy
• Empowering staff to participate and experiment but not
make it up as they go along
• Will use the experience to inform new policy
development
17. <17>
Strategic Communication Branch
A new Digital Services Strategy – Digital First
• Just as our Online Strategy set a clear direction for
staff four years ago, so will our new Digital Services
Strategy (in development)
• Our aim with Digital First will be to
Make our digital services so easy and convenient that
people prefer to use them, whilst those who choose not to
are not disadvantaged
Embrace and embed digital in everything we do because
it enables us to deliver better outcomes through more
efficient, consistent and collaborative ways of working
18. <18>
Strategic Communication Branch
Thanks
PAUL CHANDLEY
General Manager, Online Strategy and Communication
Department of Justice
Email - paul.chandley@justice.vic.gov.au
Twitter - @Tretchitoff
Editor's Notes
Welcome to the Using Facebook to Engage with Victorians seminar, brought to you on behalf of the Victorian Government by the Department of Justice and Facebook Today’s seminar is designed to give you useful and practical insights into how Victorian agencies can more effectively engage on the platform that more than 12 million Australians actively use. You’ll hear from people at Consumers Affairs Victoria, the CFA, the Arts Centre Melbourne, and the Departments of Premier and Cabinet, Health, and Planning and Community Development I’d like to kick things off by briefly talking about: The authorising environment for digital innovation in Victoria Where to find out what others are doing How widespread Facebook now is in government The way we approach digital innovation at Justice
There has been an authorising environment for digital innovation and engagement in Victoria for quite some time now Going back a few years to the VPS Innovation Action Plan (2010) and the Gov 2.0 Action Plan (2011) And most recently with the much anticipated new Victorian ICT Strategy which provides high-level direction on the design and use of information and technology to deliver better government services. It has been developed in response to three drivers: changes in citizen expectations of government services and ICT use; advances in technology; and current gaps in ICT leadership, governance and skills. Maria and the panel will talk about these later Of course many of us have our own strategies which build on these enabling frameworks, and I’ll speak about the one at Justice shortly
The state of digital innovation in Victorian Government was well documented last year in the Victorian Government Innovation Review conducted by Craig Thomler for the Department of Business and Innovation The review found (add detail) Case studies included… Department Of Justice – Bringing Your Staff Along With You Country Fire Authority – A Seat At The Table VicRoads – Building On Experience Tourism Victoria – Leading By Example Parks Victoria – People, Places And Passions Information Victoria – Leading From The Centre State Library Of Victoria – Cultural Reach Transport Accident Commission – The Road Less Travelled The full report, case studies , and other great resources are available on the award winning eGovernment Resource Centre website
Facebook is becoming an increasingly important channel for governments around the world to engage with citizens There are currently more than 250 Facebook pages managed across all levels of Australian Government 142 of these are managed by Victorian Government agencies, and these are listed in the social media section of the recently revamped vic.gov.au along with 169 Twitter accounts 78 YouTube channels 55 mobile apps And numerous blogs, podcasts, Instagram, Pinterest and Google+ accounts Within the Justice portfolio there are currently 15 Facebook pages across such diverse areas as CFA Victoria Police Victorian Emergency Services Volunteers Consumer Affairs Victoria Wingman The various aquatic agencies involved in PISBTW Anti Hate
Digital innovation has a long history at Justice and much of this can be attributed to the involvement of staff and the department’s willingness and ability to equip and empower them Today I’d like give four examples of how we do this at Justice: by setting our online vision with our Digital Services Strategy, Digital First seeding innovation with our innovation fund empowering staff for digital engagement and working with staff and citizens to design services Also, thanks to Craig Thomler, who covered some of the same ground in one of last year’s case studies
The department established its online vision and a series of supporting initiatives four years ago with an Online Services Strategy – thanks to a number of people including Darren Whitelaw during his time at the department The initiatives in this strategy will be completed in June this year There was a strong focus on building a firm base and extending digital capability both internally and externally Initiatives included Growing the digital culture Social media Engagement with citizens including a number of online consultations using the MyViews website The MyViews website was developed in 2011 for the Victorian Government Criminal Sentencing survey Since then, consultations have included Justice of the Peace initiatives as well as the Victorian Government Road Safety Survey The Road Safety Survey was made available to all Victorians through metropolitan and regional newspapers, however we found that more than 80 per cent of responses were completed online – this will inform the way we conduct future consultation The results of each consultation are made available to citizens on the site As part of our Online Services Strategy, we’re currently redeveloping the site to include additional functionality Creation of a single Intranet (J-info) with user-generated content Strong focus on stronger engagement and interaction, user generated content and collaboration The new Intranet has now been in place for 18 months In line with best practice and our approach to continuous improvement it is now time to review it to ensure A new user focused Justice internet presence Building our transactional capability
In selling our strategy, it was discovered that the version on a page didn’t resonate with all stakeholders Vision reframed to demonstrate how digital could be applied in some common service scenarios User-focused graphic scenarios developed to show possible future state for Paying a traffic fine Registering a birth And arranging a prison visit These were presented as paper based, static online and interactive animations, allowing users to click through the scenarios and access additional commentary and information They were used these in numerous presentations and workshops, as well as on our intranet They really helped bring stakeholders on board, as well as understanding from staff and much needed buy-in from the executive
Another way we involve staff in seeding innovation is with the Justice Innovation and Environment Fund This provides funding and an evaluation process to support good ideas from staff that Improves service delivery Reduces environmental impact Or adds value to the business of the department With an annual budget of $500,000 the funds are allocated in a two stage process, twice each year In stage one, an Ideas Jam involving all staff is conducted over a two week period - creating a sense of urgency to encourage participation
The Ideas Jam is conducted using an online crowd-sourcing system called Ideation, which is embedded in the Intranet (J-info) This provides a channel for staff to suggest, comment on and then vote on ideas A second stage review is then conducted by a departmental committee of staff before results are publicized on the Intranet Recent participation rates have involved the generation of approximately 70 ideas, 700 votes and more than 4,900 visitors to the system. A large part of the success of the fund and high participation rate has been attributed to seamless and easy to use technology Recent winners have included t he development of an intervention order smartphone app for Neighborhood Justice Centres The fund will play an ongoing role in our Digital Strategy to ensure staff involvement in the department’s investment in digital innovation
With these next few slides, I’d like to talk about how we empower and ready our staff for digital engagement Our social media policy and educational video provides guidance for employees on their professional and personal use of social media While many are scenarios covered by existing departmental policies, these can be hard to interpret in the context of social media What was needed was a single place to bring this information together in one easy-to-understand policy It is not intended to limit employees’ personal expression or online activities, rather it gives employees the information to use social media responsibly The policy is supportive of the appropriate use of social media once staff have demonstrated competence with online channels including Yammer Having the video available publicly on YouTube allows for transparency in the Department’s policy regarding acceptable use of social media. For the departmental employee who is unsure of their use of social media, they can check the video remotely where they are not able to access the staff intranet. The video has had more than 90,000 views on YouTube, been reused by more than 100 organisations worldwide (we’ve licensed it under Creative Commons) and received accolades from sources as diverse as the NASA blog, Mashable and Business Review Weekly Here it is so you can see for yourself why it’s so successful
I’d now like to talk about some of the tools and processes we use to ensure effective decision making about using social media and other digital channels, as well as ensuring social media is properly managed and resourced. I’ve already talked about our Social Media Policy Also important is having clear and streamlined processes for both Becoming authorised to comment on social media on behalf of the department (this must be approved by Strategic Communication, just like for traditional media) And creating new instances of social media, with easy to use planning and business case documents and support to complete these
Another important mechanism is having an internal enterprise social network to ready staff for using external social media such as Facebook For those that don’t know it, Yammer is an enterprise social network service that is used for private communication within organisations or between organisational members and pre-designated groups Access to a Yammer network is determined by a user's Internet domain, so only those with appropriate email addresses may join their respective networks The service now has applications on several different operating systems and devices including smartphones and tablets A great tool for employee engagement, collaboration and crowd-sourcing, social enterprise tools such as this are terrific for training and giving staff experience All staff wanting authorization to engage in external social media on behalf of the department must prove themselves in the department’s Yammer network first
Training options include: digital mentoring for executive staff workshops such the one we are all attending today as well as facilitated social media orientation and SWOT analysis workshops That help business units consider how and why social media adds value and encourages peer-to-peer teaching and learning through a facilitated discussion. The session also includes a Social Media Readiness Self-Assessment task and an overview of Twitter basics. These are conducted by a Social Media Advisor who also has a background in teaching Risk Management Workshops we consider and document potential issues that may arise in social media during a campaign. For each campaign, we conduct a workshop with key stakeholders and complete the WoVG Gov 2.0 Risk Register and Management Plan Matrix, available on the eGovernment Resource Centre Social Media Moderation Guide To assist in delivering consistent and well-considered responses when engaging in social media discussions in relation to Justice portfolio activities Inspired by the US Air Force Guide and available to all through the eGovernment Resource Centre Campaign-specific moderation response guides To assist campaign partners to manage and moderate individual social media channels in line with each campaign’s key messages. These guides include sample responses (relevant to each campaign) to assist with timely and accurate engagements which are developed through workshops We also provide ongoing support, strategic advice and issues management for social media across the organisation We’re happy for others to benefit from this approach and regularly share these tools with other agencies
We’ve worked hard at Justice to build a tradition of engagement with citizens via our social media channels such as Facebook (which I’ve touched on briefly) our public consultation website, MyViews @ Justice and we’re now moving into co-design with staff and citizens The new Victorian Government ICT Strategy promotes co-design of services with citizens The Registry of Births Deaths and Marriages (BDM) is redesigning their organisation and is seeking citizen and stakeholder input to create options for the broad architecture of the organisation – How and where BDM operates Who BDM partners with And what services and products BDM offers (i including the delivery of digital services) Staff, citizens and stakeholders will work together to co-design this new structure using both face to face and digital channels
The first part of the process included a survey of citizens on the BDM website as well as a YouTube video invitation featuring BDM ’ s Registrar SHOW VIDEO NOW (1.25 minutes) http://www.youtube.com/watch?v=RGz5dD9464s&feature=share&list=UU8ONTW_CZrx1cWZKg4cus7Q This survey netted 1839 responses in 4 weeks 527 citizens registered their interest in joining the collaboration to explore how BDM could be designed We’re using an external Yammer network for staff, stakeholders and citizens to engage in the one space Guidance for staff is being provided via the relevant elements from our existing Social Media Policy We’re empowering staff to engage in new ways but not make it up as they go along Leaders and managers will model the required behavior and they’ll be a strong community manager And we’ll formally authorise staff to participate and experiment and include some additional written guidance – only after they’ve all completed training and have demonstrated Yammer experience We’ll use this experience to inform new policy development around social media for future co-design
Finally, just as our Online Strategy set a clear direction for staff four years ago, so will our new Digital Services Strategy Digital First -currently being finalised. Our aim with Digital First will be to Make our digital services are so easy and convenient that people prefer to use them, whilst those who choose not to are not disadvantaged And also to embrace and embed digital in everything we do because it enables us to deliver better outcomes through more efficient, consistent and collaborative ways of working Key actions will be to Strengthen digital leadership and governance Drive business engagement and digital adoption Transform our services through digital Deliver new capability and ways of working Enable and support digital operations
Thanks, I hope you enjoy today’s workshop, and with the overwhelming response we had to the invitation, we’re already starting to plan a second one for later in the year