- Building a healthy community; key considerations
- Valuing the role & seniority of community management
- Moderation and its role in governance
- Moderation strategy & risk preparation
Sophie Potter of ReachOut.com and Alison Michalk of Quiip share tips & wisdom for creating safe, welcoming and supportive online communities. Presentation from ConnectingUp 2014.
How to establish and grow an online community that delivers ROIQuiip
From Julie Delaforce's (GM, Quiip) presentation at BBcon Sydney 2014 (Blackbaud conference for not for profits) on seeding and running a successful online community for your supporters. Learn: What is online community?; Setting a solid foundation: objectives and strategy; Top tips for online community management; and What success looks like
When working with an online community, where do you start? This presentation looks at two scenarios: building a new community from a blank slate, and finding existing communities to work with. Both offer their own advantages, and have different pitfalls to watch out for. These tips will help you to avoid common problems and get off to the best possible start.
Community Building Begins with Community OrganizingDebra Askanase
Building a great online community relies on the principles of community organizing. Tactics for community-building, case studies of how to build long-term online communities, and build communities around campaigns. Presented at NCVS 2011.
Turning Traditional Donors into Online EvangelistsDebra Askanase
Nonprofit organizations are challenged translating the value of social and digital platforms to their base of traditional donors. "Traditionalists" don’t use social media to support causes online, if they use social media at all. "Mainstreeters" are hesitant to use it to support their causes. This presentation covers: who is a Traditionalist and Mainstreeter, how do they hear about your organization, what are they looking for from you, and a strategy to empower these donors with the knowledge, tools, and resources to use social and digital platforms for your organization.
From awareness to stewardship, how to use social media to augment & improve your fundraising.
Originally presented at the Spring 2012 Northwest Development Officers Association Conference (NDOA)
The key to moving people to action online is the personal connection, but organizations struggle to be personal online. This presentation reviews specific strategies that allow organizations to become personal online, by platform. Includes examples of nonprofits getting personal and connecting on Facebook, Twitter, blogs, and Linkedin.
Sophie Potter of ReachOut.com and Alison Michalk of Quiip share tips & wisdom for creating safe, welcoming and supportive online communities. Presentation from ConnectingUp 2014.
How to establish and grow an online community that delivers ROIQuiip
From Julie Delaforce's (GM, Quiip) presentation at BBcon Sydney 2014 (Blackbaud conference for not for profits) on seeding and running a successful online community for your supporters. Learn: What is online community?; Setting a solid foundation: objectives and strategy; Top tips for online community management; and What success looks like
When working with an online community, where do you start? This presentation looks at two scenarios: building a new community from a blank slate, and finding existing communities to work with. Both offer their own advantages, and have different pitfalls to watch out for. These tips will help you to avoid common problems and get off to the best possible start.
Community Building Begins with Community OrganizingDebra Askanase
Building a great online community relies on the principles of community organizing. Tactics for community-building, case studies of how to build long-term online communities, and build communities around campaigns. Presented at NCVS 2011.
Turning Traditional Donors into Online EvangelistsDebra Askanase
Nonprofit organizations are challenged translating the value of social and digital platforms to their base of traditional donors. "Traditionalists" don’t use social media to support causes online, if they use social media at all. "Mainstreeters" are hesitant to use it to support their causes. This presentation covers: who is a Traditionalist and Mainstreeter, how do they hear about your organization, what are they looking for from you, and a strategy to empower these donors with the knowledge, tools, and resources to use social and digital platforms for your organization.
From awareness to stewardship, how to use social media to augment & improve your fundraising.
Originally presented at the Spring 2012 Northwest Development Officers Association Conference (NDOA)
The key to moving people to action online is the personal connection, but organizations struggle to be personal online. This presentation reviews specific strategies that allow organizations to become personal online, by platform. Includes examples of nonprofits getting personal and connecting on Facebook, Twitter, blogs, and Linkedin.
Knowing the conversation topics that your community wants to discuss within your online social channels is the first step to developing a successful social media presence. In today’s challenged marketplace, social media offers synagogues the opportunity to solidify support, attract interest, and listen to the needs of the community. This presentation, delivered as the keynote address at the Cantors Assembly 2014, considers the importance of knowing what “the conversation” is that your community wants to have online, and how opening up to the conversation is a key to unlocking the power of online community.
Developing Your Social Media Voice and Online LeadershipDebra Askanase
This presentation offers an "online playbook" for how to take your leadership online, and what that might look like personally. Within the presentation are examples, theoretical frameworks, and resources for nonprofit executive directors and other high-level staff who want to use social media personally to further the mission of their organization and translate their leadership online.
Takeaways:
• What is “online leadership”
• How to translate traditional leadership into online leadership
• Create your own personal social media playbook
Redefining Community Leadership for an Online WorldDebra Askanase
In the age of social media, developing your own social media community is a given, but what does it mean to develop community leadership? Is it possible to share leadership with your online community? This presentation explores how organizations, and particularly schools, can foster online community leaders within social media spaces, and to what mutual benefit. The presentation includes: how to identify online leaders, what value an online leader brings to a school, how to work with online leaders, and what a strong social media community might brings to your school. The presentation also offers a basic strategy for developing and working with their online leaders, and for what purpose.
Has Social Media Fundraising Finally Arrived? Debra Askanase
Presentation covers three aspects of social media fundraising: fundraising through online fundraising platforms, Facebook fundrasing, native social media fundraising platform, and when you should use each type.
Success by Challenging Assumptions (Part 2)LaDonna Coy
Part two of a two part workshop on Creating Success by Challenging Assumptions with Stephanie Nestlerode, Omega Point International, Inc. and LaDonna Coy, Learning for Change, Inc. for the Texas SPF SIG community grantees. All materials are located at http://bit.ly/xQSu9
Getting the Most out of Linkedin for Nonprofits Debra Askanase
You need to know how to get the most out of Linkedin, and this presentation is full of best practices and examples. Learn how to optimize your personal and company Linkedin profiles, utilize the Groups and Answers features, and about the 10 things you can do to get the most out of Linkedin for you and your organization.
Social media and all its noise has made it even more imperative that nonprofits, foundations and others improving the world create compelling content. This presentation shows teaches you what makes social media different, how to find & speak to your audiences. It also includes time saving techniques, like content curation and getting more people to share your stories.
This was presented at Seattle University's Service in Action Seminar.
Is your nonprofit always wondering what you should share on social media and how you'll find the time to do it? This presentation helps you define your audience and what they want to hear and teaches you how to start curating content. Presented at Social Media for Nonprofits conference.
Learn how to build and engage with your audiences on
social media to lead them to take meaningful action. With
a focus on Facebook, Twitter, and LinkedIn, we’ll discuss
best practices for using the different tools available
to foster communication internally and externally,
showcase what real differences Rotary makes in people’s
lives, keep in touch and build relationships with alumni
and media, crowdsource funding, and more.
MI Social Media & Prevention: Getting StartedLaDonna Coy
An introduction to social media in prevention, why it is important, how to get started, plus a little explore/discover stories. Delivered online via Elluminate.
Knowing the conversation topics that your community wants to discuss within your online social channels is the first step to developing a successful social media presence. In today’s challenged marketplace, social media offers synagogues the opportunity to solidify support, attract interest, and listen to the needs of the community. This presentation, delivered as the keynote address at the Cantors Assembly 2014, considers the importance of knowing what “the conversation” is that your community wants to have online, and how opening up to the conversation is a key to unlocking the power of online community.
Developing Your Social Media Voice and Online LeadershipDebra Askanase
This presentation offers an "online playbook" for how to take your leadership online, and what that might look like personally. Within the presentation are examples, theoretical frameworks, and resources for nonprofit executive directors and other high-level staff who want to use social media personally to further the mission of their organization and translate their leadership online.
Takeaways:
• What is “online leadership”
• How to translate traditional leadership into online leadership
• Create your own personal social media playbook
Redefining Community Leadership for an Online WorldDebra Askanase
In the age of social media, developing your own social media community is a given, but what does it mean to develop community leadership? Is it possible to share leadership with your online community? This presentation explores how organizations, and particularly schools, can foster online community leaders within social media spaces, and to what mutual benefit. The presentation includes: how to identify online leaders, what value an online leader brings to a school, how to work with online leaders, and what a strong social media community might brings to your school. The presentation also offers a basic strategy for developing and working with their online leaders, and for what purpose.
Has Social Media Fundraising Finally Arrived? Debra Askanase
Presentation covers three aspects of social media fundraising: fundraising through online fundraising platforms, Facebook fundrasing, native social media fundraising platform, and when you should use each type.
Success by Challenging Assumptions (Part 2)LaDonna Coy
Part two of a two part workshop on Creating Success by Challenging Assumptions with Stephanie Nestlerode, Omega Point International, Inc. and LaDonna Coy, Learning for Change, Inc. for the Texas SPF SIG community grantees. All materials are located at http://bit.ly/xQSu9
Getting the Most out of Linkedin for Nonprofits Debra Askanase
You need to know how to get the most out of Linkedin, and this presentation is full of best practices and examples. Learn how to optimize your personal and company Linkedin profiles, utilize the Groups and Answers features, and about the 10 things you can do to get the most out of Linkedin for you and your organization.
Social media and all its noise has made it even more imperative that nonprofits, foundations and others improving the world create compelling content. This presentation shows teaches you what makes social media different, how to find & speak to your audiences. It also includes time saving techniques, like content curation and getting more people to share your stories.
This was presented at Seattle University's Service in Action Seminar.
Is your nonprofit always wondering what you should share on social media and how you'll find the time to do it? This presentation helps you define your audience and what they want to hear and teaches you how to start curating content. Presented at Social Media for Nonprofits conference.
Learn how to build and engage with your audiences on
social media to lead them to take meaningful action. With
a focus on Facebook, Twitter, and LinkedIn, we’ll discuss
best practices for using the different tools available
to foster communication internally and externally,
showcase what real differences Rotary makes in people’s
lives, keep in touch and build relationships with alumni
and media, crowdsource funding, and more.
MI Social Media & Prevention: Getting StartedLaDonna Coy
An introduction to social media in prevention, why it is important, how to get started, plus a little explore/discover stories. Delivered online via Elluminate.
Presented by EPA Victoria: Daniel McLeod, Program Leader Digital, Marketing & Communications Unit, with Tim Kotsiakos, Executive Creative Director at Reactive Media. Presentations to the Victoria Online Seminar Series, Thursday 22 November 2012.
How to build an Enterprise Community was the discussion I lead at PodCamp Boston 2009 conference. This presentation exposes the 12 stage model for enterprise community building strategy.
Professor Hendrik Speck - Social and Virtual. - An Analysis Framework for Lar...Hendrik Speck
Professor Hendrik Speck - Social and Virtual. - An Analysis Framework for Large Scale Communities. Commercial Communities Conference. Technical University of Berlin. Institute of Sociology, October 30 - 31 2008, Berlin, Germany, User Generated Content, Interaction, Third Party Associations and Content, Access and Connectivity, API's, Beacons, and Data Feeds, Merger of Social, Mobile and Local, social network analysis, social network visualization, Audience and Participants, Relational Data, Mathematical Models, Analytical Framework, Processing, Computing Power, Computer Mediated Communication, Visualization Algorithms, Interest, Use Cases, Marketing, Commerce, Web Services, Type of Data, Attribute, Ideational, Relational, Research Method, Survey Research, Surveys and Interviews, Ethographic Research, Observations, Field Studies, Documentary Research
Logfiles, Texts and Archives, Type of Analysis, Variable, Typological, Network, User Profiles. Name, Age, Links, Interests, Hobbies, City, Country, Category, Videos Headline, Content, Descriptions, Tags, Playlists, Video Comments Author, Text, Tags, Themes, Ranking of Users and Channels Views or Subscriptions by Time and Category, Rankings of Videos Ratings or Views by Time and Category, Interaction Friends, Subscription, Comments, FollowUps
Betweenness, Centrality Closeness, Centrality Degree, Flow Betweenness Centrality, Centrality Eigenvector, Centralization, Clustering Coefficient, Cohesion, Contagion, Density, Integration, Path Length, Radiality, Reach, Structural Equivalence, Structural Hole, Islands
Online communities have moved to the top
of the strategic marketing and customer
care agenda at many organizations. A study
conducted by Demand Metric “Online
Communities: Driving Customer Engagement
& Influencing Revenue” (September 2014)
revealed that building an online community is a
top priority. Two-thirds of companies surveyed
have online communities and among those that
don’t there is a trend to consider building one
in the future. Additionally, among those who
have online communities, the reported benefits
include a better understanding of customer/
prospect needs, a more loyal customer base,
better customer perception of the brand, and
improved customer support quality. All of
these strategic initiatives are powered by digital
engagement using online communities. But
despite the strategic focus, turning these “top
priority” initiatives into functional and successful
business activities is unfamiliar territory for many
organizations.
One major stumbling block? Turning the
sometimes fuzzy and hard-to-grasp-and-explain
benefits of an online community into a business
case; a proposal which clearly demonstrates the
value of the community to the organization’s
bottom line.
Marketing and customer care leaders are often
the first to recognize the need for an online
community, and may take the lead on creating
one. But if the project begins by acquiring a
software platform prior to developing a business
case, the success of the online community
is already in jeopardy. The time, effort and
cost required to retrofit or replace a software
platform which did not fulfill the organization’s
real business needs -- or deliver the necessary
bottom-line results -- has killed many an online
community initiative. Building a business case
for your online community is essential to its
long-term success. This short but detailed report
covers the crucial steps to building a persuasive
business case -- the roadmap for building a
successful online community.
This report draws on Leader Network’s many
years of online community strategy, best
practice and implementation experience, and
in-depth interviews with eight successful online
community leaders with real-world examples
to back up their suggestions and advice.
Thousands of companies, organizations and destinations are utilizing Facebook as a major part of their social media marketing strategy, but are all of these likes and wall posts leading to conversions or falling on deaf ears? 'Measuring the Impact of Facebook' takes you through the known Facebook universe, reviews what you can and what you should track, plus explains how to report on your Facebook strategy.
If you are using Facebook for marketing, you can't miss this presentation.
Friends, Fans & Fun Creating A Marketing Wildfirekimmikay
This presentation was geared towards those interested in learning about the basics of social networking, gaining some ideas and suggestions on using social networking for marketing their business. Presented at the Louisiana Southeast Small Business Development Center and the VISION Hi-Tech Training & Expo for the Mo/Kansas Automotive Service Association.
Webinar: 10 Things to Include in Every Social Media PolicyCase IQ
In a free webinar hosted by i-Sight, Sharlyn Lauby, SPHR, CPLP and President at ITM Group shared 10 practical tips to consider in developing your social media policy.
You can view the webinar recording by visiting: http://i-sight.com/webinar-10-things-to-include-in-every-social-media-policy/
SengStrategies - Brand and Marketing Strategy IntroductionBillSengstacken
An introduction to SengStrategies. This gives an overview of how we take that amazing (but complicated) idea of yours and help you to craft a message that resonates with your target. Not sure who your target is? We help with that too.
Marketing and Brand Strategy is what we're all about.
Reputation in Social Media 2014 #SBPSMO Martyn Rosney
This presentation includes steps to building your reputation as a social brand and also how to protect that reputation in times of crises. Presented at the Sunday Business Post Social Media Masterclass on November 13th in the Gibson Hotel.
Working remotely has a bad rep, mostly because business leaders don't really understand what it's all about and how to implement properly. In this talk I've tried to debunk some myths about working remotely and give solutions to some problems that always arise.
Social media:10 Reasons why EPIPers should be online & 4 ways to get started
A conversation with Erin Barnes of ioby and Sadia Kalam of Cause Effective
Wednesday, July 10, 2013
Similar to Online Communities: Moderation & Governance (20)
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
2. ABOUT ME
- QUIIP CEO: COMMUNITY MANAGEMENT SERVICES CO.
- FORMER ESSENTIAL BABY (FAIRFAX DIGITAL)
COMMUNITY MANGER & EDITOR
- FOUNDER SWARM #CMGR CONFERENCE
- MANAGES AUSTRALIAN COMMUNITY MANAGERS’ GROUP
(OVER 700 CMs)
- WORKED WITH COMMUNITIES FOR 10 YEARS
- FOCUS ON HIGH-RISK & SENSITIVE CONTENT
3. A SPECIFIC GROUP OF PEOPLE
WHO FORM RELATIONSHIPS OVER TIME
AROUND A STRONG COMMON INTEREST.
4. WHY BUILD COMMUNITY?
• Build customer loyalty
• Idea generation / product development
• Customer support
• Increased revenue, decreased costs
• Long-term asset for the business
• User-generated content & space
• Content & control
• Better ability to engage with members
• Better moderation functionality
7. KEY COMMUNITY MANAGEMENT SKILLS
!
• Incredible communicator - ability to
translate PR “on message” comms.
• Content creation & curation - editorial
skills.
• Thick skin but empathetic, cope with
emotional challenges
• Conflict resolution
• Business nous, working across
departments
•Ability to facilitate peer to peer
discussion
!
• Advocate - galvanises internal support
• Ambassador - represent the members
• Problem solver
• Ability to build trust
• Compile actionable reports, understand
& analysis metrics
• Understanding of how to develop the
community
• Understanding our how the community &
business objectives align
8. COMMUNITY MANAGEMENT PILLARS
1
ENGAGEMENT:
- FACILITATE PEER-2P
- GROWTH
- SENSE OF BELONGING
2
RISK MITIGATION:
- LEGAL
- BRAND
- USER
3
STRATEGY:
- ALIGN BUSINESS OBJECTIVES
- GROWTH PLAN
- METRICS & MEASUREMENT
14. !
MODERATION
• MINIMISE RISKS
• CREATE A CULTURE
• SET THE TONE
• CREATE A SAFE &
WELCOMING SPACE
• FOSTER SELF-GOVERNANCE
• GROW THE COMMUNITY
• IDENTIFY VOLUNTEERS
• CURATE CONTENT
• IDENTIFY ISSUES
15. #1 ONLINE
COMMUNITY
GUIDELINES
#2
INTERNAL CM
GUIDELINES
#3
RESPONSE
MATRIX
MODERATION STRATEGY
#4 CONTENT
ASSESSMENT
CHART
#5
ESCALATION
PROCEDURE
#6
SOCIAL MEDIA
POLICY & ToS
21. FACEBOOK
• LIMITED MODERATION FUNCTIONALITY:
moderation blocklist, filter, turn-off
• FB COMMUNITY GROWTH NOT ORGANIC, USUALLY DRIVEN BY ADVERTISING - CAN
BRING “UNDESIRABLES!”
• EDGERANK CAN LEAD TO PROVOCATIVE AND DESPERATE CONTENT
• 3RD PARTY PLATFORMS STILL RELY ON FB API, SO MANUAL CHECKING IS ALSO
ADVISED. (Eg. Conversocial, Context Optional, BuddyMedia, Sprout social, Hootsuite.)
22. TROLL VS
DETRACTOR
• Trolls have no interest in a resolution.
• Detractors are critics. They may be irate but also
seeking resolution.
• Know the difference between provocation and
frustration. Listen.
• Try to see the issue from their perspective.
• Take the issue offline - even via phone. Ensure you
have the answers and support you need when you do.
• Give them enough rope!
• Know when to do nothing (but deep breaths).
23. 10 RESPONSE TIPS
1. Fire drills - practice!
2. Determine the issue, research the poster.
Are they a blogger? A reporter? A known
troll? A well known group of activists?
6. Prepare resources beyond business hours. You
may require multiple hands on deck at once.
3. Identify common questions/themes.
9. Don’t delete negative comments unless they
breach your guidelines, or the ToS. Be sure to
articulate this to the community.
4. Do not cut & paste the same response!
5. Prepare responses / apology /
explanation. Higher the better (CEO). Ask
for patience if you’re waiting on further
information etc. Make 1st effort count!
!
7. Offer the community something.
8. Use filters and pre-moderation if necessary.
10. Breathe! Give the community space to respond
and answer each other. Your advocates will do a
more powerful job than you can!
24. THANK YOU & GOOD LUCK!
QUIIP.COM.AU | @QUIIP
SWARMCONFERENCE.COM.AU | @SWARMCONF
EMAIL US! INFO@QUIIP.COM.AU
Image: http://www.flickr.com/photos/15132846@N00/8197868606/