The document summarizes the work of the Moldova Innovation Lab, which aims to improve public services and policies in Moldova. The Lab works to redesign public services through simplifying processes and digitizing services. It also tests new approaches to policymaking, such as using evidence-based research, behavioral insights, and crowdsourcing ideas from citizens. Current projects include streamlining residence registration and helping migrants find work, as well as gathering community feedback to better inform local planning. The Lab brings together experts and partners to apply skills like service design, data analysis, and citizens engagement to pilot innovative solutions for public authorities in Moldova.
An update from the "Exploring the open data Initiative of the Ministry of Finance on National Budget Transparency in Indonesia" project in Indonesia (http://www.opendataresearch.org/project/2013/si)
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Open County Initiative is a programme spearheaded by the Open Institute to promote open government principles to sub-national governments in Kenya. Through this initiative, the Open Institute and its partners work with county governments to publish open data relating to development of the county. In addition, we work to build appetite for open data and empower citizens to use their voice to speak with government.
Report on current policies and regulatory frameworksOles Kulchytskyy
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comprehensive insight into regulatory and governance initiatives addressing the human rights concerns related to information disorder in social media and a better understanding of the
regulatory and governance implications, including their potential impact on the fragmentation of the single market.
The information is prepared by the team of the COMPACT project (http://compact-media.eu/).
COMPACT is a Coordination and Support Action funded European Commission under framework Horizon 2020.
The objective of the COMPACT project is to increase awareness (including scientific, political, cultural, legal, economic and technical areas) of the latest technological discoveries among key stakeholders in the context of social media and convergence. The project will offer analyses and road maps of related initiatives. In addition, extensive research on policies and regulatory frameworks in media and content will be developed.
Key considerations on international regulatory cooperationOECD Environment
Presentation by Céline Kauffmann, Deputy Head, OECD Regulatory Policy Division
Workshop on Regulatory Framework and Enforcement to Address Air Pollution, Beijing June 26-27 2019
An update from the "Exploring the open data Initiative of the Ministry of Finance on National Budget Transparency in Indonesia" project in Indonesia (http://www.opendataresearch.org/project/2013/si)
Rebooting Public Service Delivery: How can open government data help to drive...OECD Governance
Study outlining how OECD countries are dealing with the challenges of Open Government Data with a special chapter on the policy context of OGD in the United Arab Emirates. For more information see http://www.oecd.org/gov/rebooting-public-service-delivery.htm
OECD Digital Government Review of Norway - Assessment & RecommendationsOECD Governance
Norway has long used technology to streamline processes within the public sector and bring the government closer to citizens and businesses. Now the country is going further, seeking to transform its public sector through the full assimilation of digital technologies. The goal is to make it more efficient, collaborative, user- and data-driven, and better able to respond to the changing needs and expectations of citizens and businesses. This review analyses the efforts under way and provides policy advice to support the Norwegian government in implementing digital government. For more information see oe.cd/gov-norway
Open Data meets Devolution: Open County InitiativeOpen Institute
Open County Initiative is a programme spearheaded by the Open Institute to promote open government principles to sub-national governments in Kenya. Through this initiative, the Open Institute and its partners work with county governments to publish open data relating to development of the county. In addition, we work to build appetite for open data and empower citizens to use their voice to speak with government.
Report on current policies and regulatory frameworksOles Kulchytskyy
The Report on current policies and regulatory frameworks for social media and content convergence: information disorder, human rights and regulatory implications (D2.1) provides a
comprehensive insight into regulatory and governance initiatives addressing the human rights concerns related to information disorder in social media and a better understanding of the
regulatory and governance implications, including their potential impact on the fragmentation of the single market.
The information is prepared by the team of the COMPACT project (http://compact-media.eu/).
COMPACT is a Coordination and Support Action funded European Commission under framework Horizon 2020.
The objective of the COMPACT project is to increase awareness (including scientific, political, cultural, legal, economic and technical areas) of the latest technological discoveries among key stakeholders in the context of social media and convergence. The project will offer analyses and road maps of related initiatives. In addition, extensive research on policies and regulatory frameworks in media and content will be developed.
Key considerations on international regulatory cooperationOECD Environment
Presentation by Céline Kauffmann, Deputy Head, OECD Regulatory Policy Division
Workshop on Regulatory Framework and Enforcement to Address Air Pollution, Beijing June 26-27 2019
An overview of the Strategic Content Alliance IPR Toolkit development, including the first UK Orphan Works Survey with the Collections Trust. This overview looks at the challenges and opportunities in the field of IPR - which will be assisted through the development of an IPR Toolkit due for delivery in Q1 2009.
ODDC Context - Exploring the use and impacts of open budget and aid data in N...Open Data Research Network
Presentation in the first workshop of the Exploring the Emerging Impacts of Open Data in Developing Countries project. Looking at the context of open data, and the research case study planned for 2013 - 2014. See http://www.opendataresearch.org/project/2013/freedomforum
Open Government Data: What it is, Where it is Going, and the Opportunities fo...OECD Governance
Keynote presentation given by Ryan Androsoff (Digital Government Policy Analyst, OECD) at the 2015 EUROSAI-OLACEFS conference in Quito, Ecuador on 25 June 2015. Focus of the presentation is on Open Government Data and the opportunities for Supreme Audit Institutions presented by open data. Video of the presentation is available at: https://youtu.be/SlBfxmecJhI?t=1h50m19s
For more information on OECD's work relating to Open Government Data please see: http://www.oecd.org/gov/public-innovation/open-government-data.htm
This presentation by Bill Kovacic (George Washington University and CMA), was made during the workshop on Gender inclusive competition policy held virtually on 25 February 2021. More papers and presentations on the topic can be found out at oe.cd/gicp.
Catalan ecosystem of citizen participation. Participation infrastructuresIsmael Peña-López
European Week of Regions and Cities, 7 October 2019. Brussels: Four Motors for Europe.
More information:
https://ictlogy.net/bibliography/reports/projects.php?idp=3994
In cooperation with the Research and Evaluation Division of BRAC, Copenhagen Consensus Center organized roundtable discussions with an aim to figure out smarter solutions to the most problematic issues facing Bangladesh.
Donna Cohen Ross - How CMS is Supporting the Use of Technology to Jump-Start ...Plain Talk 2015
"How CMS is Supporting the Use of Technology to Jump-Start Outreach and Enrollment in Health Coverage Programs" was presented at the Center for Health Literacy Conference 2011: Plain Talk in Complex Times by Donna Cohen Ross, Senior Policy Advisor, Office of the Center Director, Center for Medicaid, CHIP and Survey & Certification.
Description: The presenter will share how the Centers for Medicare & Medicaid Services (CMS) and its CHIPRA Outreach grantees are using technology to advance innovative approaches for identifying and enrolling people eligible for Medicaid and CHIP. How are new tools helping now and what will they mean for the future?
ODDC Context - Investigating the Impact of Kenya’s Open Data Initiative on Ma...Open Data Research Network
Presentation in the first workshop of the Exploring the Emerging Impacts of Open Data in Developing Countries project. Looking at the context of open data, and the research case study planned for 2013 - 2014. See http://www.opendataresearch.org/project/2013/jhc
Parliamentary Oversight of Sustainable Development Goals and the Application ...Dr. Fotios Fitsilis
Presentation at the 14th Wroxton Workshop of Parliamentary Scholars and Parliamentarians, 27-28 July 2019. Based on a joint working paper with Franklin De Vrieze.
An overview of the Strategic Content Alliance IPR Toolkit development, including the first UK Orphan Works Survey with the Collections Trust. This overview looks at the challenges and opportunities in the field of IPR - which will be assisted through the development of an IPR Toolkit due for delivery in Q1 2009.
ODDC Context - Exploring the use and impacts of open budget and aid data in N...Open Data Research Network
Presentation in the first workshop of the Exploring the Emerging Impacts of Open Data in Developing Countries project. Looking at the context of open data, and the research case study planned for 2013 - 2014. See http://www.opendataresearch.org/project/2013/freedomforum
Open Government Data: What it is, Where it is Going, and the Opportunities fo...OECD Governance
Keynote presentation given by Ryan Androsoff (Digital Government Policy Analyst, OECD) at the 2015 EUROSAI-OLACEFS conference in Quito, Ecuador on 25 June 2015. Focus of the presentation is on Open Government Data and the opportunities for Supreme Audit Institutions presented by open data. Video of the presentation is available at: https://youtu.be/SlBfxmecJhI?t=1h50m19s
For more information on OECD's work relating to Open Government Data please see: http://www.oecd.org/gov/public-innovation/open-government-data.htm
This presentation by Bill Kovacic (George Washington University and CMA), was made during the workshop on Gender inclusive competition policy held virtually on 25 February 2021. More papers and presentations on the topic can be found out at oe.cd/gicp.
Catalan ecosystem of citizen participation. Participation infrastructuresIsmael Peña-López
European Week of Regions and Cities, 7 October 2019. Brussels: Four Motors for Europe.
More information:
https://ictlogy.net/bibliography/reports/projects.php?idp=3994
In cooperation with the Research and Evaluation Division of BRAC, Copenhagen Consensus Center organized roundtable discussions with an aim to figure out smarter solutions to the most problematic issues facing Bangladesh.
Donna Cohen Ross - How CMS is Supporting the Use of Technology to Jump-Start ...Plain Talk 2015
"How CMS is Supporting the Use of Technology to Jump-Start Outreach and Enrollment in Health Coverage Programs" was presented at the Center for Health Literacy Conference 2011: Plain Talk in Complex Times by Donna Cohen Ross, Senior Policy Advisor, Office of the Center Director, Center for Medicaid, CHIP and Survey & Certification.
Description: The presenter will share how the Centers for Medicare & Medicaid Services (CMS) and its CHIPRA Outreach grantees are using technology to advance innovative approaches for identifying and enrolling people eligible for Medicaid and CHIP. How are new tools helping now and what will they mean for the future?
ODDC Context - Investigating the Impact of Kenya’s Open Data Initiative on Ma...Open Data Research Network
Presentation in the first workshop of the Exploring the Emerging Impacts of Open Data in Developing Countries project. Looking at the context of open data, and the research case study planned for 2013 - 2014. See http://www.opendataresearch.org/project/2013/jhc
Parliamentary Oversight of Sustainable Development Goals and the Application ...Dr. Fotios Fitsilis
Presentation at the 14th Wroxton Workshop of Parliamentary Scholars and Parliamentarians, 27-28 July 2019. Based on a joint working paper with Franklin De Vrieze.
In cooperation with the Research and Evaluation Division of BRAC, Copenhagen Consensus Center organized roundtable discussions with an aim to figure out smarter solutions to the most problematic issues facing Bangladesh.
Digital government strategies for welfare areas - Barbara Ubaldi, OECDOECD Governance
This presentation was made by Barbara Ubaldi, OECD, at the 4th meeting of the Joint DELSA/GOV-SBO Network on Fiscal Sustainability of Health Systems, held in Paris on 16-17 February 2015.
CITIZEN-CENTRED SERVICE DELIVERY-Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services
D. BRIAN MARSON
APO International Technical Expert
Co-Founder and Senior Fellow, Institute for Citizen Centred Service
(www,iccs-isac.org)
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Policy Brief : Co-creation as a way to facilitate user-centricity and take-up...Mobile Age Project
Mobile Age project: https://www.mobile-age.eu/
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 693319.
This material reflects only the author's view and the Research Executive Agency (REA) is not responsible for any use that may be made of the information it contains.
2018.07.10 MyGov citizen centric service. Université de l'innovation publique...MiquelEstape
MyGov, citizen centric service
Miquel Estapé. Open Government of Catalonia
Universite Europeenne Innovation Publique
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Citizen-centric public services in the Western Balkans:
Webinar 1 - Service design and user experience, 5 April 2022.
Presentation given by Bruna Monteiro, Centricity.
Agenda of the Informal MENA-OECD Expert Group event on Measuring Public Service Delivery (co-hosted by SIGMA).
Paris, France (Hybrid event), 15 May 2023
In cooperation with the Research and Evaluation Division of BRAC, Copenhagen Consensus Center organized roundtable discussions with an aim to figure out smarter solutions to the most problematic issues facing Bangladesh.
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OECD Network on Open & Innovative Government in Latin America & The CaribbeanOECD Governance
The OECD Network on Open & Innovative Government in the LAC region connects reformers, identifies good practices and provides examples and recommendations to its members.
RDU works to:
- Identify strategies to improve existing operations and products
- Assess feasibility for new products through market research and consumer insight
- Design and pilot new products and processes
- Explore and manage “finance-plus” initiatives and partnerships
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2. Proiectul „Promovarea securității umane a refugiaților ucraineni, a cetățenilor țărilor-terțe și a comunităților-gazdă din Moldova prin abilitare și incluziune socio-economică” este finanțat de Japonia cu 1.645.305 USD, prin Fondul Organizației Națiunilor Unite pentru Securitate Umană și va fi implementat în parteneriat cu IOM Moldova.
InnoVoter - Echipa candidaților independențiUNDP Moldova
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The New Deal - echipa câștigătoare a laboratorului de creație în domeniul electoral, InnoVoter
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This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
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Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
2. Why a Lab in Moldova?
Pressing need to improve the quality and
efficiency of public services and policies
To increase people’s trust in government
For the government to become a proactive
development actor
1
2
3
3. How can we achieve that?
By supporting
the state to shift
to a new form of
governance.
Enabler from solution provider
“Made-for-me service delivery”
Distributed Governance
4. What can offer?
Re-design of
public services
Testing new approaches to policy making
✓ Evidence-based policy making
✓ Policy crowdsourcing
6. Process of service redesign
Framework of Public Service Reform
Adapted from
7. Example G2C
Residence
change
• Online verification of the
home residence
• Simplification of the process
and reduction of
bureaucratic steps within
Registru
• Final scope - development
of the online service for the
home residence
modification
8. Example G2C
Serving migrants
who have recently
returned home
within the
Employment Agency
• Developing comprehensive
research on the quality of the
services that returned
migrants receive
• Final aim – simplifying and
modernizing the provided
services to typical profiles of
returned migrants
9. Example G2B
Honey export
facilitation
• Direct engagement of
beneficiaries from both
sides – public servants and
entrepreneurs
• Developing a visual guide
for the honey export
procedure
• Solutions for streamlining
the testing process
10. Institutional re-design example:
Reengineering the
Joint Information
and Services
Bureaus (JISB)
• Adjusting JISB to the concept of
the Universal Service Provision
Centers (USPCs)
• Piloting new models of service
provision at local level (in
cooperation with UN Women)
• Digitizing local services and
promoting E-Government platforms
at local level
• Modifying legal and institutional
framework that would allow
providing services in a new format
11. Testing new approaches to policy making
Evidence-based
policy making:
Randomise Control
Trials, Foresight,
Applications of Open
Data and Big Data
12. Example at policy design stage
• Comprehensive Risk Awareness Model
• Crisis forecasting
Early-Warning System
13. Example at policy implementation stage
• Video Observed
Treatment vs Doctor
Observed Treatment
• Evidence based policy
(RCT) vs Expert opinion
based policy
14. Example of policy re-design
• Applying behavioral insights
for the increase of the tax
compliance (in cooperation
with State Tax Office)
• Experimenting with different
types of fiscal letters among
three intervention groups and
one control group
• End line data collection and
analysis, difference-in-
difference approach
16. Crowdsourcing engagement examples
• Online career orientation
guide for school students
• A project that emerged as a
result of an extensive
crowdsourcing campaign
• Students, parents and
teachers from all over the
country expressed their ideas
online about “How do we
make schools develop useful
skills in life?”
carieramea.com
17. Crowdsourcing engagement examples
• Platform designed for
reporting civic irregularities
in society (web, aplicații
mobile Android si iOS)
• Simple and accessible
reporting process:
1. The user reports the problem on
www.imipasa.md
2. The relevant institution examines the
request
3. The responsible inspector publishes
information about the state of the
request
• At the same time, the users
of the platform can submit
community projects
imipasa.md
18. Innovation in Governance Forum 2016
Results
• A total number of 269 applications
and 157 participants;
• Four tracks: PS Reengineering,
Collective Intelligence, Power of
Data and Non-conventional
Financing;
• More than 10 sessions and a total
number of 10 international
speakers
Feedback
• 95% of respondents were satisfied
with the event organization
• 72% ranked the event
organization/venue with maximum
score
Public Sector
56
Civil Society
27
Private Sector
20
Academia
15
UN
14
Development
Partners
10
others
15
19. Work in progress
Using Big Data
to inform public
decision-making
Creating a mechanism for
estimating population
density and household
occupancy in Moldova using
energy consumption data.
Proof-of-concept in progress
for 10 pilot communities
throughout the country
20. Work in progress
Harnessing collecting
intelligence of poor and
vulnerable to inform
policy interventions
Redefine poverty and its
dimensions in Moldova:
Conduct 20 focus groups
with citizens to understand
what poverty means to
them.
Design new survey with
NBS to collect data on multi-
dimensional poverty.
Design tool for NGOs,
community groups and LPA
to inform their planning and
budget allocation based on
community needs.
21. Work in progress
Public Service
Evaluation Tool based
on citizens’ insights
Design of a PSET based on
the citizens feedback
Integration of the tool into the
business-process of NCSI
Scale-up PSET to other public
institutions
22. Work in progress
Testing blockchain for
UN Moldova fleet
management
Develop a web-based system
(desktop and mobile
application) for three purposes:
1. each agency to manage its
vehicles more efficiently
and transparently,
2. agencies to be able to
easily rent vehicles from
each other with lower
administrative costs,
3. efficiently coordinate use of
vehicle for joint UN events.
24. ’s skills
Service design Data analysis
and data mining
Behavioral
science
Citizens
engagement and
communications
Horizon scanning Public authorities
engagement
Training and
coaching
25. Why UNDP projects need ?
Horizon scanning of
projects / initiatives
Skills to make the
change possible
Citizens’
engagement
Unique skillset
Testing space Top partners, politically
non-affiliated
Alternative, non-
conventional solutions